Amazon.com

Hello from Amazon.com,I have reviewed the issue regarding the order ID [redacted] and have noticed that the claim is still in progress and we have asked the seller for more information on refund and are awaiting a responseHence, the buyer will be required to wait for time duration the seller has been provided in order to receive refundWe will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status of the claim in the Your Account section of our Amazon.com site (www.amazon.com/youraccount).In summary, the buyer is required to wait for time duration the seller has been provided in order to receive refund.Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Kottke

Complaint: [redacted] I am rejecting this response because: I did not receive the correct item As soon as I opened the package and noticed the item was not correct, I immediately contacted Amazon.com to return the item I am not at fault because Amazon.com did not fulfill their obligation in shipping the correct item to me The comment above is not satisfactory, since I contacted two separate Amazon.com associates and both told me not to worry, that it was a mistake and that I would not be charged Here are both comments: This is on 10/ Hello,Here's a copy of the chat transcript you requested:Initial Question: Order # [redacted] 05:AM PDT Prasad D [redacted] (Amazon): Hello, my name is Prasad I'm here to help you today.05:AM PDT [redacted] J ***: Please send me the return tracking ID for this order05:AM PDT Prasad D [redacted] : Tracking Number: [redacted] 05:AM PDT [redacted] J ***: ok, why am I getting an email that you guys have yet to receive it, yet it was delivered on 9/2905:AM PDT Prasad D [redacted] : Could you please stay connected for two minutes while I look in to this for you?05:AM PDT [redacted] J ***: ok05:AM PDT [redacted] J ***: Hello?05:AM PDT Prasad D [redacted] : Yess05:AM PDT Prasad D [redacted] : I am really sorry for the delay [redacted] AS I checked with this the item is deliver to us do not worry [redacted] 05:AM PDT [redacted] J ***: Ok, why did I get that email?05:AM PDT Prasad D [redacted] : Please Ignore it as It is a automated E-Mails [redacted] 05:AM PDT [redacted] J ***: ok05:AM PDT Prasad D [redacted] : Is there anything else I can assist you with today?Thank you.Amazon.com This is on 10/28: Hello,Here's a copy of the chat transcript you requested:Initial Question: [redacted] 06:AM PDT [redacted] J ***: Please validate tracking information06:AM PDT Aldrin(Amazon): Hello [redacted] , my name is Aldrin.06:AM PDT [redacted] J ***: Hello06:AM PDT Aldrin: I am sorry that you have an issue regarding on item.06:AM PDT Aldrin: Let me check and see what I can do to help.07:AM PDT [redacted] J ***: ok07:AM PDT Aldrin: Please allow me more minute to check this.07:AM PDT Aldrin: Is this for the return item?07:AM PDT [redacted] J ***: Yes07:AM PDT Aldrin: Thank you.Upon checking in to this.07:AM PDT Aldrin: I confirm that the item Wireless Over-Ear Headphone was already delivered and received on the fulfillment, September 28, 2016, 05:00:PM.07:AM PDT [redacted] J ***: Ok great....why am I getting an email stating that Amazon has not received the item and will recharge me?07:AM PDT Aldrin: I am sorry about the wrong information emailPlease disregard on the emailNo worry, Rrest assured you will not charge on to his.*rest07:AM PDT [redacted] J ***: That is what the last person said, and I received another emailHow do I know 100% that this will not be done?07:AM PDT Aldrin: Since the tracking shows delivered on the fulfillmentThe email is not valid.07:AM PDT [redacted] J ***: oky did I get it then?07:AM PDT Aldrin: This email is late and it is not updatedPlease just disregard the email.07:AM PDT Aldrin: In the meantimeIs there anything else I can help you with today?07:AM PDT [redacted] J ***: That does not answer my question07:AM PDT [redacted] J ***: This is now the second email I have received since I have addressed this issueThank you.Amazon.com Sincerely, [redacted] ***

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your order is delayed and this is really not what we want you to experience.I understand that, as a member of Amazon Prime, you expect speedy delivery for the order you placed while being a part of the membership and do apologize for the inconvenience caused.While I would love to help you with the issue, I've checked your complaint and not sure of the order number you're referring toIn this case, Please provide the order number so that I can be able to resolve the issue.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize it's been a disappointing experience for your Kindle to stop-working, and I'm sorry for the frustration this has caused.As mentioned, Kindle comes with a One-Year Limited Warranty, along with an optional extended warranty offered at the time of purchase; once outside of this warranty period, we aren't able to continue offering warranty service.I understand this is disappointing news, but we're unfortunately not able to offer an exception in this situationIf you'd like to reconsider placing a new order with discount, please contact our Kindle specialists by using the Contact Us option in the right-hand column of our Kindle Support pages at: [redacted] We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mohmmed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you didn't receive units of "Geocentral Hatch'ems Dino Eggs" as clearly mention on product detail page (Set includes eggs).To resolve this issue, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.If you still want the item "Geocentral Hatch'ems Dino Eggs", I request you to place new order for this item and upgrade the shipping method to fastest shipping available and write back to us with the new order number and we will waive or refund the shipping cost to make up the inconvenience.To make it easier for you, I am providing you the current listing of the item on our website:http://www.amazon.com/ [redacted] We value the trust you have on usI hope this solution works for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the inconvenience you had to face with the browsing history page on Amazon.com.You'll be able to check your view and edit your browsing history once you log into your Amazon account.If you face the same issue with the browsing history page, I'd request you to send the screen shot of that page so that I can escalate this issue to our technical team.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted] ,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've researched your traorder # [redacted] , and it looks like the trawas canceled after you were paid for itSince you received an Amazon.com Gift Card at the time of submission under the immediate payment option, we've charged your credit card for the amount of the gift card.You can learn more about the additional terms and conditions for the Amazon Traprogram here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200302940I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Good morning! Amazon has successfully refunded the full price for the returned item I'd like to close the case, but I've been unable to figure out how to do so online Can you please assist? Thank you for your help, [redacted]

Complaint: [redacted] I am rejecting this response because: The books has to be sent from other retailer's and the Kindle Rep blamed computer updatesThis doesn't help the complaints I've received our reputation loss my blog has.Sincerely, [redacted]

Hello,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you've had trouble with your store bought gift card.Since this gift card was purchased in a store, and not directly through Amazon.com, I recommend contacting the store where the card was purchased with your receipt.I've researched your Amazon.com Gift Card and found that is has already been redeemed and not available for use anymoreAt this time we may not able to refund the Gift card as it is a case of fraud outside Amazon.Under these circumstances, if the gift card was purchased using a credit/debit card, we suggest that the purchaser contact their bank to see what options they may have availableThe bank will send paperwork for you to sign to verify any unauthorized chargeYour bank will then pass the appropriate paperwork on to us.Below is the information where you may contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protection [redacted] U.SPostal Inspection Service [redacted] Rest assured, we encourage every victim of fraud to report the incident to their local law enforcement office.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: AMAZON has failed to answer my complaintI understand that sometimes companies run out of an item and have to wait for the vendor to get the item in but my complaint is this: Amazon knew the item was out off stock and they also sent me at least two emails stating that the item WAS OUT OF STOCK AND THEY DIDN'T KNOW WHEN THE ITEM WOULD BE IN STOCK YET AMZON WAS ALSO SENT ME THREE DIFFERENT EMAILS STATING THAT THEY WOULD SHIP THE ITEM AND I WOULD HAVE IT ON THREE DIFFERENT DATES KNOWING THEY DID NOT HAVE THE ITEM IN STOCK OR EVEN KNEW WHEN IT WOULD BE BACK IN STOCK!!!! SO HOW COULD YOU SAY I WOULD GET IT ON THIS DATE KNOWING YOU DIDN'T KNOW IF YOU EVEN WOULD HAVE IT? If Amazon had said as soon as they discovered the item was out of stock that it was out of stock and they didn't know when it when it would be in stock that would have been fine then I could have cancelled the order and purchased it somewhere else or have waited till Amazon got the item back in stock!!! BUT TO TELL A CUSTOMER THAT WE WILL DELIVER THE ITEM ON THIS DATE KNOWING YOU WILL NOT BE ABLE TO IS OUT AND OUT FRAUD!!! Sincerely, [redacted]

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to learn about your recent experience with one of the sellers on amazon.comThis is really not what we want you to experience I've checked your order# [redacted] and see that the item is placed with sold and shipped by a third party seller "Best Brands Toys" Please understand that Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possibleThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer Further, I've also forwarded this to our seller department, It's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review I can assure you, we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted As you've ordered this item from seller, where Amazon acts as venue of exchange, we can only stand behind this transaction by offering refundIve checked and see that the same item is available with amazon with a higher priceHowever, I'm sorry that we cannot be able to offer the item at the same price I understand this is not the resolution you're hoping for, but your understanding would be highly appreciated Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello ***, I am Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear that your amazon account is closed and you have gift card balance of $in your account To resolve this issue, I have collaborated with our account specialist team and waiting for an update from themI will write back to you with an update on October 25, I appreciate your patience and understanding while I continue to work on this issue We look forward seeing you again soon Regards, Wilmani

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] it actually was the last customer service agent that helped get things ironed out The first two not interested in helping me I really do love Amazon!!

Complaint: [redacted] I am rejecting this response because: Amazon is still refusing to provide w/ with any form of alternative resolution Sincerely, [redacted]

Greetings from Amazon.com.Please be aware, that the sellers funds in the amount of $4,USD were successfully released on November 26, These funds should reach the seller within three to five banking days of this date Please have seller contact us at [email protected] if they have any further inquiries regarding their funds.Thank you,Payments SpecialistAmazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding gc balance on your account.I've reviewed our previous correspondence with you, and I'm very sorry about the incomplete information you received regarding ordering with a gift card balance[redacted] , please do understand that we can only able to apply full gc balance on a particular orderWhen your order is shipped, we'll charge the gift card balance firstHence, we don't have an option to apply partial amount of Gift card balance to any particular order.Under such circumstances, as an exception I've issued refund of $to your Gift Card balanceWhich will be returned to your Gift Card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/In future, if you prefer not to use Gift card balance, you can always check out without using your gift card balance is in the payment method section during checkoutMake sure you un-check the appropriate boxnear the list of your available payment methods.I hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the payment status of order # [redacted] .I see Amazon.com received a chargeback request from Visa card for the complete order total of $on March When a chargeback is submitted to us, we give the money back to the bankIn most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.If you're still not seeing your refund after business days, please contact your issuing bank for refund confirmation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with your, "Audio-Technica ATH-M50x Professional Studio Monitor Headphones"I've reviewed your comments and understand that you're disappointed with our stance on this matter, but please understand because the order was placed more than days ago on May 6, 2016, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause.You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.Further, I understand that the product is covered under manufacturer's warrantyUnfortunately, we'll not be able to contact them on your behalf or issue a refund for the return shipping chargesThe quickest way to have this issue resolved is to contact the manufacturer directly for a replacement.The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacement partYou can view and print an invoice for your order from this link:https://www.amazon.com/gp/css/summary/print.html?orderID= [redacted] For U.Sservice return instructions and procedure please go to:www.audio-technica.com/serviceRest assured, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com