Amazon.com

Hello ***,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the experience you had with delivery of the recent orders by Amazon Logistics Please accept our sincere apologies for the disappointment and trust me that's definitely not what we want our customers to experience.I've read all of your communications with us, and you're absolutely right; there are no excuses for what occurred with your ordersYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.To help you with this, I have escalated your comments/feedback to our internal Amazon Logistics Team, so that they can look into this and try not to repeat these instances in future.Regarding the Prime Extension, I've checked your account and see that you are a Prime InviteeIn this case, the system will not allow us to extend the prime on your accountAlthough I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.If the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051Than...⇄ you for taking the time to write into us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Thanks for making sure we’re aware of your experience, and I'm optimistic your future experiences will be trouble freeBest wishes!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:But clearly the most accurate time-line is not displayed during check-out, otherwise we wouldn't be having this conversationIf everytime I checked out, it was estimating business days for arrival, I would have questioned it, but not to this levelEvery time I check out, it estimates the delivery at business days, and even gives you the little count down that tells you how long before it would go to the next business dayAnd reiterating the "policy" that shipping times only apply to once it has left the facility, is avoiding the situationWhere does it clearly state that alongside the 2-business day promotion shipping for being a Prime Member? It doesn't, you have to go through and open a whole lot of fine print information to find that you only count the shipping once the item shipsIf none of you believe me, then I will have to start capturing a screen-shot of every purchase that I make with the estimated delivery date, and I will start holding you to that like a contract, because that is what you are agreeing toIf you can't fulfill the order in time, I guess you need to figure out how to better inventory items, but you'll start to receive more and more of these complaints from me in addition In regards to this email not being associated with an account, I think you need to check your records againI have had an account with your company from this email since at leastSomehow, your company even managed to open a second account under the same email a few years ago, and I lost all of my shopping history when you closed the incorrect accountNevertheless, I have account, and have had Prime Membership on this exact email address for about years or better The crux of the matter is you are advertising a shipping time, but not being truthful in the advertisementSincerely, [redacted]

Hello ***,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked your account and see that your amazon.com account is closed.In order to close your AWS accoount you'll need to reopen your Amazon.com retail account in order to log in and close your AWS accountWhat you'll need to do is call Amazon.com retail and request to reopen the retail accountOnce it's been reopened, please log in to AWS and click the following link and scroll down to the Close Account checkbox here: [redacted] Once the account is closed, you may contact our AWS customer service team and they will be happy to waive all chargesOnce completed, you may close your Amazon.com account as necessary and both account will be closedI apologize for this inconvenience, however, Feel free to reach out to AWS by calling Amazon.com Customer Service and requesting to be transferred to AWS at this number: (888) 280-We're happy to help you.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:This is now the forth time this has happened after I’ve been reassured that this would not happen againThe uploaded photo was from SATURDAYYou guys see why this is a problem for meIt keeps happening and everybody who says they did something hasn’t resolved the issue not one bitI’m seriously considering a lawyer, this can’t be legalFix this please, I’ve never even been an amazon prime member Sincerely, [redacted] ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order # [redacted] and the seller couldn't assist youI see that the order was placed with BAP, a seller on our websiteThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I see that your claim has been successfully granted on September 26, and a full refund of $has been issued to your original payment methodRefunds typically process within 3-business days and appear as a credit on your statement.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the orderFor more information about rating a seller, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with Price matching LG UH with Best Buy and other websites, I understand you are upset.I've checked our Low Price Guarantee Terms & Conditions and see that the item is out of stock in the nearby store to your shipping address that is available via the Zip Code : ***, that you provided Also, Costs for comparable shipping and handling will be included in the price comparisonThe list of eligible websites and the Terms & Conditions for TV Low Price Guarantee can be found here: [redacted] Please know, we will not be able price match the TV at the momentPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry for the trouble you had in accessing your accountI've checked with our account specialist and they have confirmed me that your account has been reinstated.You should be able to place orders normally without any trouble I request you to please sign into your account and let us know if you still face any issues or still can’t access your account, please get in touch by phone and our password specialists will helpWe’re available hours a day, days a week http://www.amazon.com/passwordreset I hope this helps! We look forward to seeing you again soon Regards,ShaliniAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I did try the manufacfacturer They would not let me speak to a supervisor nor give me their name and hung up I was not aware that the second hottib sent to me was from another vendor other than AmazonI jnitaly did purchase it from Amazon directly An item of his price should not be expected to be returned within daysI understand that Amazon is stating it is that vendors policy but I did not initially purchase the item from them nor know Amazon sent that to me from them till I called them They told me they would email the marketplace seller and they would have to contact me within business days I waited fourUsiness days and they didItThen I called a k Amazon and opened the claim I'm sorry But this was purchased in the summer and it was barely used This item is supposed to last throughout the season and didn't even make it An item of this price should be expected to last and not break in the every way possible writhing months Amazon sells this product, whether directly or through another vendor and at the end of the day should stand behind the product they sell In addition, the fact that I did not make the purchase through this marketplace vendor, an Amazon employee did, and also told me Amazon was investigating intex, his item should be refunded and I will return it Sincerely, [redacted] ***

Hello from Amazon.com We have reviewed this case and are crediting the seller for the amount of $The credit will reflect in the seller's selling account in to business days In summary, We will be able to take the actions requested by the seller and a credit of $will be issued to seller's account Thank you

Complaint: [redacted] Thank you for looking into the matter I will patiently wait for the results of your investigation Sincerely, [redacted]

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in processing the refund for your Order ID: [redacted] I've verified and see that your return was received at our returns department on January and full refund of $was processed to your MasterCard on January This refund should have been completed by now and you can see this on your statement.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us, I understand you are disappointed and would like to be refunded.***, I've checked your correspondence and contacted our Registries team and was informed that these funds will be held for days from the final transaction date of 12/14/which is 3/10/Per the Amazon Register Terms of Service:We may inspect your Payment Account for any reasonIn our sole discretion, we may suspend or disable your account, including access to funds within the account, if we determine that your account has been used to engage in deceptive, fraudulent, or illegal activity.Additionally, Suspension or Termination by UsWe may suspend this Agreement or any of the Services, or terminate this Agreement and close your Payment Account for any reason at any time upon notice to youThis policy prohibits the use of Amazon Register for these transactions:Property Management CompaniesThe Acceptable Use policy is available in our Help section at http://register.amazon.com/help/201754400/acceptable-use-policy .Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:There was no option to select free shipping and this was confirmed my their chat support Sincerely, [redacted] ***

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for that.I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your ordersYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.Please do understand that due to size of department we can only able to respond through emailUnfortunately, we don't have a phone support.To compensate for all the inconvenience, I've issued a $gift card which will appear on your gift card balance within a few hoursSince, we're unable to apply giftcard directly on to your Husband account, I've issued refund towards your purchase of this order# [redacted] .This balance will be automatically applied to your next eligible order.You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,We have looked into this case Order ID [redacted] , buyer was not happy with the item and he complaint stating serial number was different and had warranty issue, hence we tried to arrange the return, and mailed seller twice asking for return details, but seller was not willing to take the item back, hence seller was faulted for no response for the mail which was sent on 2/23/And later seller provided the return details to buyerIn summary we cannot reverse the claim, but seller can send a return label to buyer and collect the item backSincerely,Sharieff

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your recent experience with amazon echo.I've reviewed all the previous correspondence with our customer support agents and see that you have contacted us on January 10, and we have asked you to place order for power cordHowever, there is no response from you until May 1, I see that you have placed order for the power cord on May and as it is not working, we have issued a full refund of amount $to your original payment methodUnfortunately, we can't be able to take any action on the amazon echoAs mentioned by our customer support, we can be able to offer you a replacement echo at a discounted price.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello from Amazon.com Hello from Amazon.com We are writing in response to the complaint filed against order [redacted] Upon review of this dispute, we have confirmed this order is no longer eligible to be returned back to the seller, as the buyer/complainant did not request a return within the day window to be eligible The buyer was sent a replacement for the defective part and byer confirmed that the item was working fine on 05/19/Buyer later contacted notifying the issue on 07/22/2016, which was after days from the date the replacement was sentAs such, their claim was denied and instructed to contact the manufacturer for further assistanceThey will need to continue to work with the manufacturer in this case, as they should be willing to replace or repair any defective parts for an item under warranty Please understand that this order was purchased from a Marketplace seller and was not fulfilled by AmazonAs we did not fulfill the order we are limited to what we can assist the buyer/complainant withHowever, if they contact the manufacturer and the item is not under warranty, they are welcome to email [redacted] with proof from the manufacturer and any contact information, we will take further actionOtherwise, we must consider this claim closed Thank you for your interest

Complaint: [redacted] I am rejecting this response because: Amazon took my gift card balance without any valid reason! That's an action of pirate!!! Sincerely, [redacted] ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for that.We work very hard to maintain our inventories, but sometimes an item is unexpectedly out of stock when it comes time to ship your orderThis is bound to happen occasionally, however we try to minimize this in the near future.Being an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go by.I've verified that your order has been canceled and I see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipment.I can confirm that we've charged your payment method on October 7, 2016.Since the order was canceled on October 8, 2016, a refund was automatically issuedYou'll see the refund on your PIN-less debit card after business daysI'm sorry for any inconvenience this may cause.If you don't want your debit card transactions processed as PIN-less debits, just visit Your Account (http://www.amazon.com/your-account) and follow these steps:Select Manage Payment Options under Payment MethodsClick Edit for the payment method that you would like to changeSelect the Edit buttonUncheck the box next to Processed as a debit cardClick the Save button at the bottom of the windowTo learn more about this payment option, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201132790I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your account was charged for Amazon Prime membership renewal without your consentThis is certainly not what we want our customers to experience.I checked your account and see that you've accepted the offer which we provided for the Prime trial on Saturday, May 7, I'm sorry if you are unaware of thisYou've signed up for this program while placing the order # [redacted] for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial"As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've charged membership after completing the one month free trial on Monday, June 6, 2016.The renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continueI see that we've now canceled your Prime membership and a full refund of $was refunded to your Visa on Monday, June 6, Refunds typically process within 3-business days and appear as a credit on your statement.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com