Amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to see that the refund isn't processed yet even though we have issued it long backThis usually doesn't happen.In this case, I've reached out to our payment specialists to fix this for you.I just wanted to let you know I'll write back in 1-business days with an answer.I understand its been a long time since the refund was issueI hope you would give us a chance to fix this for you.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm writing to follow up on the review which was removed from our website for ""COMFAST 150Mbps 3-In-1(Super Intelligent Wireless Repeater, Wireless Router and Wireless AP) ..."I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.On checking with our appropriate team they informed due to Amazon policy the review was removed from our website.I'm sorry to say we are unable to post your Customer Review for "COMFAST 150Mbps 3-In-1(Super Intelligent Wireless Repeater, Wireless Router and Wireless AP) ..." to the Amazon website because our data shows elements of your Amazon account match elements of other Amazon accounts reviewing the same productIn these cases, we remove the reviews to maintain trust in our customer reviews and avoid any perception of bias.Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersIt is our goal to provide Customer Reviews that help customers make informed purchase decisionsTherefore, any reviews that could be viewed as advertising, promotional, or biased will not be postedThis includes reviews by more than one customer in the same household.Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.Once a review is removed because it does not comply with our guidelines, the reviewer may not submit any new reviews on the same product.To learn more about this policy, please see our Customer Review Creation Guidelines (http://www.amazon.com/review-guidelines)."Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment of your closed accountCurrently, I'm reaching out to account specialist team to inquire about this, and I will follwith you once I have some additional information.It's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.I appreciate your patience while I continue to work on this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But if the refund does not go thru I'll resubmit my claim but I will mention Amazon themselves have been helpful [redacted] NO HELP OR RESPONSE IN any way shape or form which is completely disgustingSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to accept the partial refund and keep the items I've receivedI would suggest (although it may have already been suggested) that orders like mine (those with large items or a high parts count) be subjected to an additional quality check prior to shipment, and buyers be made aware of its completion; certain criteria could be established for items sold by and through Amazon that would require such an inspection, and would only cover a small percentage of total salesWhile this may cost the customer more, I'm sure many would like the option of a final check, especially when spending large amounts of moneyIf it wouldn't be made a requirement, maybe amazon could include it as a service, with a small fee to be paid based on percentage of the sale, for items that meet specific criteria, such as those I've suggestedSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: You have missed the pointAll Australians cannot buy Amazon gift cards on Amazon.com.auWe can on Amazon.comSo any Australian who has a friend with a kindle and buys an Amazon gift card does it innocently on Amazon.comThen, when buying kindle E-Books to use the voucher you are informed that you MUST buy from Amazon.com.auThe system is flawed!Solutions are either to make gift cards available on Amazon.com.au or remove the E-book geoblocking on Amazon.comIf you took the time to google this problem you will see that there are many many Australians complaining about the same problemSort your software out now please! Sincerely, [redacted] ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order # [redacted] and I appreciate you taking time in bringing this to our attention.I understand that the item arrived late and you were charged restocking fee upon the return of this itemI see that the order was placed with SuperBookDeals-, a seller on our websiteThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I see that your A-to-z Guarantee Claim was filed on September 14, for order # [redacted] You can see the most current status of your claim at the link below: [redacted] Processing should complete within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here: [redacted] I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the orderFor more information about rating a seller, please visit our Help pages: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,We have investigated this account and we requested more information from the seller in order to move forward with their appeal We have not received a valid response to the initial inquirySincerely,Seller Performance TeamAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I would like a bbqThis is not acceptable to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want the person who scammed me to get caught and by that I mean that I want amazon to find out where the person who ordered stuff to get caught by involving the police because I know amazon has that type of informationSincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery issues of your orders for the item " Weruva Paw LIckin Chicken Canned Cat Food, 12/OZ ".I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your ordersYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.While we don't have much control on the carrier's method of delivery or their service, we do have other actions that we can take, should the carrier's delivery issues become frequentBecause you've had repeated issues with UPS, I've ensured we did deprioritize them from your accountWe don't have the ability to remove carriers entirely, and it can take up to three weeks for this change to take effect.The option to give preference to other carriers to avoid having your orders delivered by a specific carrier is tied to a specific shipping addressIf you add a new address or edit an existing one, the carrier you've asked us to move to the bottom of the list might be chosen for that addressI've made an exception and given priority to other available carriers to the following shipping addresses for future deliveries[redacted] NE APT [redacted] , [redacted] ***-***United StatesRegarding your order# [redacted] :I've checked and see that as per UPS tracking information it shows that the package has been delivered on November 26, 11:38:AM and signed by [redacted] .I hope you've received your packageIn case, if you haven't received package please let us know directly by replying to [email protected] so that we can issue refund.Although, I understand there's no [redacted] I can erase this difficult series of events, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the shipping costs of an orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.We look forward to seeing you again soon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize your disappointment with 'ASUS RT-N66U wireless router' turning out to be a defective one.I've checked your order # [redacted] and see that this item was placed as sold and shipped by Amazon on April 26, 2014In general, we'll issue a full refund when an item is returned in new condition within days of the delivery dateHere's the link to our return policy:http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie...⇄ [redacted] However, as an appreciation of your business with us, I've created a replacement item at no chargeat no additional chargeHere are the details:Order Number: [redacted] Shipping Speed: Two-Day ShippingEstimated Delivery Date: Tuesday, January 19Here is a direct link to check on the status of your replacement order:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] We kindly request you to return defective original item using UPS drop-off pre-paid return label at our expenseYou may wait till replacement order arrives and then use that packaging to return defective original item:https://www.amazon.com/gp/orc/rml/DPbJqdLVRRMAThis page contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest youIf you don't have a printer, you may want to ask a friend or family member to print this for youAlso, public libraries usually have computers and printers you can use - often free of charge.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:this has nothing to do with the itemy'all just wanted to steal my money again ..for the 3rd time Sincerely, [redacted] ***

Complaint: [redacted] I have already informed you about this of one via email though one of your colleagues replied and said you were on a rest day and was informed to waitUntil now I haven't gotten any response from youI already changed the email address linked to it which is [redacted] @icloud.com for you to identify the account which I am having complaints withWe are just dealing with a simple issue here yet it is taking so much time aside from the fact that it's been a month of denial of accessRidiculous! UnacceptableYou need to investigate about thisCheck how your account specialist treats amazon account offshore who are using gift cards given to them as giftsCheck how your @Amazon Help via Twitter ignores people offshore and how they reply abruptly to USA citizensI don't wanna call it discrimination but the fact that you wanted business worldwide you should not be unfair to people who aren't from the USA Kindly check the attached document where I have received exactly the same response you just saidWhich then wasted days of my life waiting for your messageThis is very unacceptableWhy do you have to make things complicatedYou sell gift card onlineYou do expect people would buy it somehow for other people as a giftWhy would you ask people who received gifts like this for a receipt when it was a giftKindly answer me that question just for once Thank you! Sincerely, [redacted]

Hello Jessica,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com accountI understand you are upsetI'm happy to inform you that we have restored your access to this accountYou can now sign in and place orders.Our account specialist team have sent an email confirmation on April 6, 2018.Jessica, we appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you're having trouble locating your refunds.To help you in this, I've contacted our payment processor and confirmed multiple refunds were successfully issued to your VisaAdditionally, our payment processor has indicated that the funds haven't been returned to us by your card's issuing bankYour card issuer should be able to trace the refunds with the details belowWe don't receive a reference number until your card issuer has accepted the refund:Amount Refunded: $117.60Date of Refund: August 31, 2016Reference Number: [redacted] Amount Refunded: $117.60Date of Refund: August 31, 2016Reference Number: [redacted] In most cases, once a refund has been requested, the card issuer will post it to your account within business daysThe refunds were accepted and deposited by the card issuer on August 31, If your statement still doesn't reflect the refund, please contact your bank to provide the reference number above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.Since your account has been closed or canceled and If you have another credit card with the same issuing bank, the bank can normally apply the refund to your other credit cardIf you no longer have a credit card with the issuing bank, they should issue you a refund check.I'm unable to issue a refund check for order # [redacted] because I've confirmed we've issued a refund to your Visa cardOur payment processor indicates the refund has not been returned or rejected.I request you to contact your card issuer for further assistance as we won't be able to take any action on this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this responseThank you for taking the time to NOT address any of my concernsHere are the questions I have that you seem to have ignored in your short sentence response Why now after 5+ years of selling on amazon where I have never had any reserve, is my account under review and my balance is being withheld from me? Why am I told that a certain amount of my funds will be available for transfer of specific days and then the next day, that amount is changed and the date pushed back, and then the day after it happens again? If you are going to tell me that my money will be available for withdrawal on a specific day, then don't lie to me and change it the next dayI have message after message from your help team telling me when and how much will be available and it's constantly changed I find your response lazy and completely unhelpful; really you can't take the time to write more than sentences or even address any of my issues? You just provide some vague statement that doesn't answer any of the questions I raisedI have spoken to so many member of what you call "seller customer help" about several different issues and have never found a more incompetent and unhelpful service team as yours, most can't even speak English properly on the phone or can comprehend the question I am asking and provide an appropriate response Your own policy says "Want to get paid faster? Be quick to ship: Ship your items quickly, and confirm your orders as shippedWhen we know that the buyer has received their order and is happy with the item, we’ll initiate your payment within days." I buy all my shipping through amazon and most times, ship same dayBut you do not initiate payment within days, in fact with my first dozen orders, you are still taking close to weeks to initiate the paymentSo you don't even follow your own policyI have had several orders arrive on the 3rd and 4th of this month, so that means the funds should transfer on the 10th or 11th, yet the first transfer isn't scheduled till the 16th? Why is that? You made no effort to let me know that there would be any reserve on my account in any of the 5+ years I have been selling on amazon, so why now? This account is not a new accountYou just took my money are denying it, when there is no valid reason toIf there was fraud on the account, it wouldn't have 5+ years of established selling and if there was you could always charge my credit card or bank account which you require to be linked to the seller account, so holding a reserve is pointless Also you say "Most reviews are completed within days; however, we may extend the review period at our discretion." Well which one is it? Will my account have a reserve for only days or will you extend it? Stop being vague and provide me with an accurate answerHad I knew you would be stealing my money and not release it to me, I would have sold on ebay/paypalAt least there I would have immediate access to my funds without the headache of having to deal with your seller support Answer my questions this time

Hello [redacted] , I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry for any inconvenience caused in this regardI've checked your correspondence with us and understood your concern about the order that you wanted to cancelHowever, on checking I see that you've already contacted the seller with regard to the order's cancellation and they've also requested you to return the item if you do not wish to keep itIn this case, to receive more information about the return details, we request you to contact the seller directlyWe request that you please give sellers two business days to respondWhen they reply, you can respond directly to their e-mailIf you don't hear from the seller by the next business days, review the criteria and start an A-to-z Guarantee Claim: www.amazon.com/a-to-z-guarantee More information and a link to file a claim is available here: http://www.amazon.com/a-to-z-guarantee I hope this information helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Arnold SAmazon.com http://www.amazon.com

Greetings from Amazon.com, The seller should try to log in again using the email address ' [redacted] @hotmail.com.' That should now workThey need to upload a valid credit card and then they should be able to disburse the funds from the sale of their textbookThey can write to [email protected] if they have any other questions about this matter Regards, Amazon.com Seller Performance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received my check from Chase Bank today (Monday, Feb8, 2016).Sincerely, [redacted]