Amazon.com

Complaint: [redacted] I am rejecting this response because: I do not want automatic renewal, when it was cancelled a year ago why would you put it on automatic renewal and why are your associates telling me different stories every time that I call Your advertising for free shipping confuses people to get scammed into buying prime and I am not happy with this Make sure that all of my automatic subscriptions are set to NO automatic renewal, I do not want to go through this again next year Your associate told me that your company has been trying to charge my card for this since March and the card on file was not the one that was used to charge me a monthly fee so yes it was fraud on all levels!!! I want to be compensated for my troubles this has caused me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not been made wholeAmazon responded by saying the account automatically renews the account; however, for payment options it is CLEARLY stated which card to use! My personal card is not mark for use by AmazonI require full reimbursement from Amazon, or I will continue to civil court! Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have cancelled my dispute and have the system installed professionally to see where the defect wasThe only new complaint is that the company is very slow in resolving issues resulting in loss of usage time and waste of moneyI am very frustrated that it takes a long time to get refunds back Sincerely, [redacted]

Hello [redacted] ,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the encounter you had with our Customer Service department.It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've shared your experience with our management team, so we can be sure proper training is provided in the future.Upon checking your account, I see that a refund CDN$ has been issued to your gift card balance on June 12, which you've successfully used it on the order # [redacted] which you've placed on July 9, 2017.The order total for the order # [redacted] was CDN$ and after applying the CDN$ 30.00, we've only charged CDN$ to your MasterCardYou can also view the order details in Your Account:https://www.amazon.ca/gp/css/summary/edit.html?orderID= [redacted] Regarding the Order # [redacted] and Order # [redacted] :A full refund of CDN$ has been issued for Suncast SFB205M 225-Foot Capacity Hosemobile Pro Hose Reel Cart with Aluminum In-Out Tube on July 8, to your gift card balance which was used on order # [redacted] You can view your gift card balance and usage history in Your Account here:www.amazon.ca/gp/css/account/payment/view-gc-balance.html/I've issued refunds of CDN$ and CDN$ on the Order # [redacted] to your MasterCard to make total refund as CDN$ on this orderIn this, CDN$ is for the items you ordered and CDN$ is an additional refund to compensate the inconvenience caused.There is no need to return the items from the Order # [redacted] , Order # [redacted] and Order # [redacted] You are welcome to keep, donate or dispose them at your convenience.I hope this helpsWe look forward to see you again.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I AM NOT ASKING FOR A REFUND I'M ASKING TO BE TOLD WHY I WAS CHARGED ONE PRICE AND THE INVOICE SAID SOMETHING DIFFERENTWHY IS THIS SO HARD FOR YOU TO UNDERSTAND?Sincerely, [redacted]

Hello [redacted] ***I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that you've received wrong item instead of the item which you've orderedIn this case, you've placed an order for the item "Rubbermaid Configurations Deluxe Custom Closet Organizer System Kit, 4-to-8-Foot, Titanium, [redacted] " through Amazon and you've received an incorrect item with the shipping label on or inside the boxAs you've received incorrect item you need to return the item to Amazon or pay for the itemAs you've already returned the item we do not have an option to send out another item to you or refund the amount to youI'm sorry for the misunderstandingI also apologize for the incorrect information given to you by the agentI'll personally forward the conversation to our training team and they will coach the agent.I hope this information helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: because no one has read the messagesIt is the same automated replyIf I said there unahorized charges on my credit card and idont use AmazonHow does you reply merit as my answer???? You're not my credit card companyYou wouldn't know if I made these charges unless I tell you other wiseWowSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The response does not cover my original complaint reasonI’m not asking for a refund of the App Store purchases, but instead, for a refund of the Amazon coins I purcahsed and these coins were between Amazon and MeThis was stated in my original complaint, and Amazon is acting negligently by intentionally misinterpreting my original complaint to its favorMy complaint clearly stated money spent on coins, not coins spent on game Amazon sells coins to be used on this game which is a scam, and borderline fraud and or gambling in its business practicesAmazon should know this, as it is within the fundamentals of its business model, and has a duty and major rule as a middle man between myself and Mobile Strike to warn me of these types of thingsAmazon was aware that the coins were being purcahsed and used for the Mobile Strike app, and had a duty to warn meAs stated in my complaint, there was never any disclaimers warning me this was a pay to play app, and if I stopped paying, I technically could not play anymore Amazon took my money, and failed to disclose the fact that this game is a scamBy doing this, Amazon shares liability with Mobile Strike as wellMoreover, by its previous reply, Amazon it attempting to shield itself under the idea that they dont refund in app purcahses, when it was clearly stated on my complaint that I was complaining about the Amazon coins purchases Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for giving me time to review this matter further.I’m so sorry to learn on what happened with your accountIt's unfortunate to lose a service you've become accustomed to using and I understand your frustration.While I know it's not the message you'd like to hearAs a matter of business protocol, we periodically review customer accounts to ensure we're meeting our customer's needsWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing the account is necessaryWe closely examined your account to ensure that any decision regarding your account was made according to our policies.We took these actions because you have submitted invalid gift cards as payment for Amazon.com orders.We have closed your account and canceled all outstanding ordersYou can review our Conditions of Use here:www.amazon.com/conditionsofuseWe appreciate your understanding.Regards,Raghavender S.Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My wife and I have spent thousands of dollars with Amazon.com and hope that our next interaction with Amazon.com will result in a significantly better, more positive customer friendly experience as expected and deserved Anything else is unsatisfactorySincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I didn't create the ad I only purchased what was advertisedand the item is not out of stockcurrently to this date it is being sold for $I feel like this advertising was just to get consumers to put their personal information into the system Everyday since that order I receive something from this web site and someone please show me the policy on third partySincerely, [redacted]

Hello,I'm Madhavi [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem with your orders.I've issued a refund in the amount of $and $You'll see the refund on your credit card statement in a few business days.Once processed, you can view the refund here:https://www.amazon.com/gp/digital/your-account/order-summary.html?&orderID=...⇄ [redacted] https://www.amazon.com/gp/digital/your-account/order-summary.html?&orderID=D01- [redacted] Please place new ordersPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavi [redacted] A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your account and see that its on hold as they weren't able to authorize your card I would quest you to forward the details which were requested by our account specialists via FaxThe email was sent to you on Monday, August 7, 2017.Once they receive the information, they should be able to help you with the account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Yes, you must not have read my claimIt's pacifically states that I filed for bankruptcy in May which this debt was included inAccording to United States bankruptcy law my debts have been dischargedAdditionally, I have stated that I contacted here as a multiple occasionsI have contacted the bankruptcy office for TRS over a dozen times while being on hold for between minutes to one hour without one single person answering the phone callIf you are unable to resolve this issue it will result in my attorney filing a complaint for not following the code of bankruptcy law You also failed to answer why TRS's bankruptcy department never answers phone callsThe fact that I have documented proof of being on hold for 2hours on separate occasions is an immediate red flag My attorney has sent documentation over on separate occasionsGeraci Law LLCcase # [redacted] Thank you*** Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I am unable to retrieve any copy of such an e-mail, and can not verify thisHowever, they do not deny the "Not to worry" promise, and still engage in auto-checking the 'auto renew' settingsI do not think that the message is clear enough, and if the company was truly attempting to be transparent, than they would have no issue in making this issue even more clear, but changing the settings on their end so that it is not auto selected at the time of enrollmentThat should be a change left to the consumer Sincerely, [redacted] ***

Hello [redacted] ,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your Order # [redacted] .I fully understand that our Prime customers expect their orders to arrive on time, with fast delivery, and a hassle-free experienceWe understand you rely on receiving your shipments on time and delays are inconvenient.All items purchased from Amazon are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.I've checked carrier website for tracking status of packages in this order and see that both of them have been successfully delivered to the mentioned U.SaddressSince carrier websites confirm the delivery, we're unable to send replacement items or issue any refund for the delivered itemsHere are the delivery confirmations:https://tools.usps.com/go/TrackConfirmAction?tLabels= [redacted] https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums= [redacted] &loc=en_iehttps://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1= [redacted] Please visit 'Risk of Loss' section in our help pages for more details:https://www.amazon.com/gp/help/customer/display.html/ref=hp_ab_link_n_20...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: When buyer enquired for return I responded and mentioned the restocking fee information, the buyer didn't respond after thatWhen A-Z claim is filed, I responded to Amazon, there is no need to contact buyer when AZclaim is filed.you don't have authorization from me to reveal my personal cellphone number to the buyer and I have never given authorization to use my credit card Sincerely, [redacted]

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand that our customers sign up for membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and I'm really sorry for thatWe work hard to ensure our customers receive their items by the time we promiseIt's disappointing to know this hasn't always been the case with your ordersI'll ensure your feedback to us is reviewed by prime and shipping teams, so we can further understand our opportunities to improve.I've checked your recent amazon orders and understand that most of these delays are caused when orders were shipped out with AMZLWe use a variety of carriers that we've found provide the best service for our different shipping optionsOne of these carriers is assigned automatically when we ship orderWhile we don't have much control on the carrier's method of delivery or their service, we do have other actions that we can take, should the carrier's delivery issues become frequentAs I understand that this problem occurred with AMZL repeatedly and to prevent this further, I've made an exception and given priority to other available carriers for future deliveries to [redacted] address.Please note, this change impacts your exact address as listed in your account and will take weeks to implement changeIf you need to ship to a different address, or make any changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted and it might reset the instructions we've entered.I also see that we've issued full refund on orders # [redacted] , # [redacted] , # [redacted] and # [redacted] , as the orders missed delivery date.I understand you'd like to get $refund, as the promotional credit added to your account can only be used on items sold and shipped by AmazonI've issued additional refund of $on order # [redacted] to your Visa cardYou'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here: [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to ensure you receive accurate service, and to minimize the chances of anything like this occurring againI hope you'll provide us another chance to serve better.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***, I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to hear that you haven't received your order # [redacted] yetUpon checking the shipment tracking, we can confirm that the package was successfully delivered to your addressIn this case, we won't be able to issue any concession associated with your order Please file a complaint with your local authorities for further investigation regarding the lost order and send us the investigation summary so that we can take necessary action Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Manikant T.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to know about the delivery experiences you’ve had with your recent order and I’m grateful for the time you’ve taken to bring this to our attention.These delivery experiences you’ve brought to our attention are concerning to say the leastNot only as a valuable Prime customer, but also as we work to exceed the expectations and needs of any and all of our customers--Prime or otherwiseIt’s clear that your confidence in our performance and company has been, in some way, compromised to a degreeThis is unacceptable to us and I can’t emphasize that enough.We’ll be working diligently to ensure your experience is investigated internallyI'm glad to know that your order was delivered safely on April 29, 2016.To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on October 25, 2016.In general, If your order qualifies for Guaranteed Accelerated Delivery, your shipping costs can be refunded if we miss our promised delivery timeIf you received free shipping through Amazon Prime, you may be eligible for a free one-month extension when the promised delivery date isn't metPrime Extensions are limited to one per free trial and for an annual membershipSo, we've extended your Amazon Prime membership by one month and it will now renew on October 25, instead of September 25, 2016.You can find these details in the following help [redacted] , thank you for your business and continued supportI genuinely appreciate you allowing me this opportunity to assist you and it has been a privilege in doing soWe'll retain your trust from the service we provide for the future orders and we'll make you a happy customer.We've forwarded your comments to the appropriate team for reviewI appreciate the time you've taken to share your thoughts.Best regards,Bhaskar A.Thank you.Amazon.com