Amazon.com

Dear ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As a prime customer you intended to receive the items on time, I'm sorry that we haven't met that standard in delivering your order on guaranteed delivery.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and confirm that your order # [redacted] was shipped on October 20, to be delivered to you on October 22, However, looks like the order was delayed due to some issue with the carrier and it appears as lost in transitI apologize for any inconvenience this may have caused.As an Amazon.com customer we want to you have outstanding service and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.As mentioned earlier, we are unable to take any action on an order once a refund is issuedIn this case, as a full refund has already been issued we are unable to send a replacementThis being the reason we requested you to place a new order and promised to waive shipping chargesIf you still wish to place new order for the same item, we will be glad to waive the shipping fee on that orderThe item is available on our website sold and shipped by AmazonThe promotional credit that I added will also be applied on that orderLink to the item [redacted] I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,MerajAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you've contacted us on behalf of the manufacturer, [redacted] *** [redacted] .From your message, I see that few of items manufactured by your company are counterfeited by different sellers and are being sold on our website.I've searched our website but was unable to locate the exact items you're referring to: [redacted] Given the delay, I wasn't sure of the exact items you're referring to from above listWe suggest you to write back with the below details, so that we can start an investigation on this:1) Link(s) of counterfeit items (listed on Amazon.com)2) Link(s) of original items (listed on manufacturer website)3) Name of the seller(s)Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Order ID: [redacted] I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.You relied on us to deliver your item on release day and we let you downThis is not the experience we want our customers have and I apologize for thisAfter researching, I found we're temporarily out of stock.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is providedWe expect all our valued customers to get courteous service and we're upset when this doesn't happenThank you for bringing this to our attention.I would like to inform you that our reliance on suppliers and manufacturers for information about their stock means that occasionally our database will not reflect all changesI hope that you would understand that being a retailer we are totally dependent on our suppliers for the supply.Please know instances like this one are rare, however, occasionally an inventory delay from will cause the item’s delivery date to be pushed backI know this explanation has been mentioned to you previously, and doesn’t solve your problemThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableHowever I wanted to explain what I feel is the hold up.To help make up for the trouble, I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused regarding Order# [redacted] of the Lyft Gift Card that was purchased from Amazon not working and the error message that the code is invalid,I understand you have been trying for over a week to get this issue resolvedI see that our previous replies have not appropriately addressed your concerns and I hope that I can be of some help now.I've checked order thoroughly and confirm that as an exception a refund of $was issued to gift card balance of [redacted] These funds will be available for next order.We appreciate your business and look forward to serving you again in the near future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have contacted them many times by phone and by email My last email to them has not been replied to at all Phone calls only gave me responses from the person on the line that they will send an email My seller account is still sending me messages from people and is even asking me to enter a bank account number in order for them to make deposits from sales Amazon did not freeze my account, I did when they made it where I was able to log back into it I still have no answers as to what they are doing Sincerely, [redacted] ***

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry for the delay in shipping out the package to youI have checked that the package is shipped out and will be delivered to you as per the scheduled delivery dateSince the package is shipped out, the system does not allow us to cancel or issue a refund on the order, you may refuse the package during delivery, so that once the package reached the return center, the system can process a refund on the orderI see that your order was shipped by "UPS Ground" with the tracking number [redacted] , and is scheduled to be delivered by Tuesday, January 3, You can view available tracking information from the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this information helpsWe look forward to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with your Prime membership.I reviewed the previous correspondence with customer service, it's disappointing to hear our customer service team wasn't able to resolve this concern for youRest assured, I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I've checked and see that the customer service rep canceled the Prime membership erroneously when refund was issued.We are unable to reactivate Prime without charging your Payment cardIn this case, I request you to subscribe to Prime membership and let us know by directly replying to this emailOnce your payment card is charged, I'll issue refund for the Prime membership without cancelling it.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Thank you for your inquiry,I have investigated the seller's claim, and in order to process his request, we will need the seller to submit photographic evidence showing the brand name and UPC on the product's packagingThe seller has not provided a brand name on their listings for either of these ASINs, which is further complicating matters as this is keeping the ASINs from being applied to their Brand RegistryIf the seller provides photographic proof outlined above, as well as changes the brand name on their SKUs to reflect their brand, we will be able to make their requested change.All listings on Amazon.com are the property of Amazon.com, and Amazon.com retains the right to make any modifications to it's catalog as deemed necessaryAny seller-requested change requires adequate proof to be actionable, and failure to provide adequate proof will lead to Amazon.com rejecting any change requestsThis policy is in place to protect customers as well as sellers In this case, because the seller did not provide adequate information on their SKUs when creating their ASIN, our systems have merged their incomplete ASINs with more complete detail pages to provide buyers with the best experienceThe seller will need to first modify their listings including their brand name in the listing, and then provide photographic proof showing a change is necessary through a Seller Support caseOnce this is done, the requested ASIN unmerge can be completed

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you do not want packages to be delivered during weekends.***, on our website ordering system we've an option of selecting no weekend deliveries, which prevents carriers from delivering during weekendsIn order to select No weekend deliveries, Click Edit under the shipping address you'd like to, select No weekend deliveries and Under Additional Address Details you will find:Weekend delivery:Deliver on SaturdayDeliver on SundayDon't deliver on weekendsYou may go ahead and check box "Don't deliver on weekends"This will prevent your packages being delivered on weekendsPlease do this and let us know if you are still receiving the packages on weekends or packages being left at Sidewalk.Thank you for taking time to bring this to us, we appreciate your time and patience.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello from Amazon.com,This is Liz from Amazon.comThank you for you inquiry regarding Marnita's complaint regarding her disbursement.Amazon's policy regarding terminating a selling account and receiving a manual check in the mail for funds on the selling account, must be followed and exceptions cannot be madeOur policy requires the last completed order on the account to have been days prior to the check being issuedThe last order on the account was on 08/17/Funds can only be disbursed after completion of days from the last completed order.Since it has now been days, I have requested the manual check be authorized and sent to Marnita RossThis process can take 3-weeks, this includes the approval process

Hello from Amazon.com,Amazon limits the addition of new sellers in certain categories to ensure that customers are able to buy with confidence from all sellers on AmazonThe requirements for selling in the Grocery & Gourmet Food category reflect customer concerns about product quality, product branding, and consumer safety.Sellers must meet the requirements listed in the help page given below to sell products in the Grocery & Gourmet Food categoryPlease note that meeting the requirements stated in this policy does not guarantee that Amazon will approve the seller's ability to sell in this category or their full proposed selectionhttps://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-...⇄ [redacted] The most recent application from this seller (case ID [redacted] ) included an e-commerce receipt rather than an invoiceAmazon does not accept retail receipts, order details, packing slips, sales orders, invoices from an online retailer, or pro-forma invoicesWe have issued a refund of the last three months of Professional Subscription fees, which the seller can see in their account presentlyWe would encourage the seller to review the Grocery & Gourmet Foods help page and apply again with the required documentation

Hello [redacted] ,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the trouble you've had with your recent trade-in.The items you trade are sent to an Amazon Merchant, who will thoroughly inspect them against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200438390Reject...⇄ items eligible for return will be shipped back to you within days of receipt, at no cost to youRejection reasons and return shipment tracking can be accessed here:http://www.amazon.com/tradein/youraccountIf you wish to re-submit your trade after it's been returned, please complete a new trasubmission here:http://www.amazon.com/tradeinTo make this right for you, I've removed the gift card balance from your account and issued a refund to your credit card in the amount of You'll see the refund in next 3-business days.To view the TraProgram Terms and Conditions in full, please visit our Help pages:http://www.amazon.com/tradein/termsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to know about the delivery experiences you’ve had with Logistics.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.Local carriers offer several benefits, like same day and weekend delivery, that we wouldn't be able to offer you if we didn't employ themAlso, by employing local carriers, we're supporting small local businessesWhile we don't have much control on the carrier's method of delivery or their service, we do have other actions that we can take, should the carrier's delivery issues become frequent.Because you've had repeated issues with AMZL US, I've made an exception and given priority to other available carriers for future deliveries to your shipping addressIt'll take about weeks for this change to go into effect.I'm also forwarding your comments to our shipping department--We'll investigate this issue further and take appropriate action to avoid such issues with your future orders.We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I can understand that you have been a victim of fraud and Its disappointing to hear this situation I can see that you have been a long time customer of amazon and we appreciate your Business with us!To help you with the issue, I've contacted our payments team to check if we can credit the amount back to youHowever, I'm not able to assure you until I hear from the team I will do my best to help you with this situationI can understand that this is not a small amountPlease be informed for your future orders, All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use While I can assure that all our sellers on amazon.com are legitimate, we never encourage paying the sellers directly in any other meansWe always want you to use amazon platform to place the order so that your payment is secured We strongly discourage submitting payment for any item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee I'd also like to ask you to send a report to our Investigations team about thisEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationPlease go to the link below and select "Report a violation of our rules" as the subject line: http://www.amazon.com/gp/help/reports Please be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form E-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return address If the "from" line of the e-mail looks like "[email protected]" or contains the name of another Internet service provider, you can be sure it's a fraudulent e-mail I've set a reminder to email you back with the update as soon as I hear from the team Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello,I understand your disappointment with status of order [redacted] While I know you're disappointed with our stance on this matter, I want to assure you the information you received earlier from me is correct.As mentioned,iPhones were canceled from this order and you weren't charged for themwe suggest you getting in touch with your bank about the authorized funds using reference numbers provided in my last email.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I notice that in the response from Amazon to you Revdex.com that the date indicates 2/5/NOT hopefully this is a typoThank you

Hello [redacted] ,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry your order has been delayed again While the occasional delay with an order is inevitable, they should be few and far between We do our best to ensure the most accurate delivery estimate is given to you during checkout and that you're also notified if we encounter an unexpected delay I apologize sincerely for any inconvenience caused to you in this matter.It is definitely not our policy to scan the parcels as delivered when they are actually not deliveredThere might be few incidents where the carrier accidentally scan it as delivered while it is still in transitWe are working with our carriers to minimize the incidents like this.We take responsibility of the orders which are fulfilled by us and we will assist you with any concern you have with the order.I want to thank you for reaching out to us and giving us the chance to correct the problemsI've forwarded your feedback about the late delivery to our shipping department--I know they'll want to hear about your experienceWe're aware that our choice of delivery services reflects on our business as a whole.Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.You have been a wonderful customer of amazon and accept that this has not been a pleasant experience for you and hope that you will provide us another chance to serve you better on your future orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the exchange of the item "Clarks Men's Wallabee B Chukka Boot,Maple Tan Suede,M US"I'm sorry for any inconvenience caused.Please understand that we do have an exchange option, but it's only available if the item you are returning isn't subject to a restocking fee and is:-- Shipped to an address in the U.S.-- Not received by you as a gift-- Shipped and sold by Amazon.com-- Not an Aitem-- Not identical to the item being returned-- Originally purchased with a credit or debit card-- Wasn't purchased with a promotion (except for free shipping promotions)-- Added in a quantity of one to the CartAs the item was received by you as a gift, this item doesn't qualify for the exchange and this is the reason we've asked you to return the item for the refund.Regarding the price match for the item, We work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, with the exception of TVs, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages: https://www.amazon.com/gp/help/customer/display.html?nodeId=201133150Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***i cancelled this order before it was shipped out in my card was not charged, I have told them several times I do not want to receive the packageThe supervisor told me they would stop the package at the carrier in let seller know to refund my money to my cardIm not ok with the response from themThe package is still aways out at the carrier in nothing is being done

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding refund for the order# [redacted] .I've checked the order and I see that a part of your order that is $was paid with Reward pointsRemaining $was paid with your card.When refund was issued the refund will be issued to the same payment methods that were used at the time of placing the order.To your card, refund of $was issuedTo your reward points refund of $was issued.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com