Amazon.com

Hello, We are unable to credit the seller for this transaction as they were debited for this order as they did not respond to the claim notification sent on 08/22/within calendar daysIn summary, we are unable to take the action requested by the seller as they did not respond to our claim notification Sincerely,Ajith

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But it is not complete until I see the credit back on my credit card If a credit is not on my credit card within two weeks I will be reopening the claim.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you weren't able to take advantage of this promotional offer for this item " PlayStation Slim 500GB Console - Uncharted Bundle ".Please do understand that our promotional offers function much like a coupon in a physical storeThey are valid only for the length of the promotionSince, you've placed order after promotion expired you won't be able to receive codes.I hope you'll be able to take advantage of our future promotions.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because READ THE ISSUES I had someone respond that they were checking to have an exception made to allow me to sell an engagement ring despite the fact that I am not a professional companyPart of the exception is waiving the $per month feeThis request has NEVER been followed upFollow up on it and tell me exactly why it will not be allowed or what my next step is if it is allowed Once again, is it possible for customers to lose money selling items on your websiteDon't point me to a calculator or give me a linkI believe I lost money on selling two booksDon't respond to me by telling me to charge moreRespond by stating yes it is possible based on the example I provided, or no it is notIf it is possible, the policy should change because it edges out anyone except a large company who can easily lose money on a few to build sales I have still not heard how my negative feedback for the cancellation that was no fault of my own will be fixedThis fix needs to be done ASAP READ MY EMAIL ABOUT DEPOSITING TO MY CHECKING ACCOUNTClearly, you have not done soI am getting so tired of this question not being answered, I am just going to sue you and have Amazon spend for more money in court than the small amount you owe meRead my ticket and respond to my question about depositing into my checking account Overall the time it takes for Amazon to get back to customers is unacceptable, and the cursory responses is equally responsibleEither the representatives are not trained well enough or are outsourced and might not fully understand the problemEither way, these issues have made my selling experience with Amazon horrendousPlease answer my questions promptly

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order # [redacted] and our customer service couldn't assist youI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that you haven't received this order even though the tracking states deliveredI've issued a full refund of $to your original payment methodYou'll see the refund on your credit card statement in the next 3-business days.On priority, I've forwarded this issue to the shipping team in our company, I know they'll want to hear about your experience and rest assured this will be taken care ofWe're aware that our choice of delivery services reflects on our business as a whole.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent orderI appreciate you making us aware of your experience.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery dates.With that said, I've forwarded your feedback about carriers and their level of service on the orders to our shipping department--I know they'll want to hear about your experience.I've reviewed your previous correspondence with our CS team and can confirm that full refund has been processed for your orderI can also see that $promotional credit along with One month free trail of prime has been extended.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order# [redacted] .I've reviewed your previous correspondence with our customer service and It's disappointing to hear that the supervisor wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.I've checked the order and see that the Free shipping was selected when the order was placedWe strive to treat all our customers equally, whether they make one purchase or a hundred and our delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosenFurther, customers need to pay for the shipping charges if they would like to receive the order early or upgraded.We use a variety of carriers that we've found provide the best service for our different shipping options and assign a carrier automatically when we ship your orderUnfortunately, there is no way to request a specific shipper.Further, I see that the shipping method was upgraded to One-day shipping at no extra cost to you when you contacted Customer service on December 31, 2015.In this case, as shipping method was already upgraded we are unable to issue any further compensation.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on 07/08/The seller was notified of this decision by e-mail on that dayWe took this action because of buyer complaints receivedTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of productsAfter thoroughly reviewing the seller’s account and appeal, we have decided to reinstate their selling privilegesAn email was sent to them informing them of this decision on 09/09/Sincerely, Seller Performance Team Amazon.com

Dear ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that you have not received your order for the "Frenchi Furniture Wood Pc Vanity Set in Espresso Finish "I realize that you have been waiting for this order and you have not received an update from the seller of this order.This order was sold and fulfilled by a third party seller "HRTT" on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange.Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerThe seller directly ships the item from their own inventory to customer's address and their inventory could be based in different city/countryWhen a seller ships the item, Amazon will not be involved in the shipping processSellers use their own carrier methods as per their discretion and ship the orders to customers.I understand that you have contacted the seller to check the status of your orderHowever, as the seller did not provide any update, I've submitted an A-to-z Guarantee claim on your behalf.A-to-z Guarantee claim processing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't received the package even though the tracking shows deliveredAt this point, I can only assume that the order was lost in transit.Unfortunately, we won't be able to replace the items sold by third party sellers on our websiteFor this reason, one of our customer service agents has processed a refund for the lost package.I'd suggest you to place a new order if you still want the itemsYou're welcome to place a new order using One Day Shipping so that we can waive off/refund the shipping charges.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Thanks for your understandingRegards,Vijay K.Amazon.comhttp://www.amazon.com=================================

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the trouble caused in posting your reviews and questions.To help you with this, I've reached out to our Community team to work on a resolution.Please allow me 3-business days to research this issue with our teamI know your wait has been frustrating and for that, I apologize[redacted] , thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Dear [redacted] , I'm Vijay K [redacted] from Amazon.comMadhavi, is now out of office, while I bring this email to her notice, I'll address your concerns hereI've provided the Revdex.com with a copy of this message I've checked and see Madhavi has already escalated this issue to our appropriate team and following up with themShe will get back to you as soon as she gets a reply from them Please feel free to contact us directly by replying to [redacted] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello [redacted] , I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear about the problem with your Kindle Your device is no longer covered by our Limited WarrantyAs you are a valued customer, I would like to offer you a replacement Kindle e-reader or Fire tablet at a reduced price, plus shipping and any applicable sales taxKeep in mind that pricing and replacement options are subject to change based on availability Our goal is to help you get the most out of your Amazon experienceYou can always access your Kindle books through our Kindle reading apps (https://www.amazon.com/kindleapps) if you decide not to replace your KindleYou can also access your Amazon Videos, Amazon Music, and Amazon Appstore apps using other compatible devices and Amazon applications registered to your account For more information about the Limited Warranty for Kindle e-readers and Fire tablets, go to: [redacted] If you decide to replace your device, please contact us so that we can process your replacement at the appropriate discountYou can reach Customer Support by clicking one of the links below: To contact us via phone: [redacted] To contact us via chat: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com ===================================

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Although amazon's intention is notable, they did this again with another orderThis wastes my time in customer service chats where I also get an attitude in the form of a run-around from their representative and their team leadsI should probably open another ticket with Revdex.com for that issueAs for the current ticket, since the 5USD was automatically applied to an order, please allow me to return it as an indication I do not accept amazon's solution They should fix their way of doing business instead

Complaint: [redacted] I am rejecting this response because:No order was placed because you keep adding shipping charges that shouldn't be added!!! Did you even read the original complaint!?!?!? This is exactly what I'm talking aboutYou evade the question and cause back-and-forth emails hoping the customer will tire I want to know why you keep trying to add shipping charges when none should be!!!!!! I have proof (see attached.) And I don't try and say the vendor is charging shipping because I have additional screenshots that say otherwiseYiu did this to me before and you're doing it againI'm now going to take this to the next level; what you're doing is illegal Sincerely, [redacted]

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you had with your account.I've reached out to our account specialists and they have already fixed the issueI see that our account specialists have sent you an email with the procedure to reset the password.If you have any trouble in resetting your password, please contact our customer service over the phone and we will be happy to help you.To contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts.If you can't access this page, our customer service phone numbers are as follows:- Calling from within the U.Sor Canada: 1-866-216-1072- International: 1-206-266-2992Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Let me resumeOn the 22nd of january I got a confirmation from Amazon about my order of a [redacted] MR-glasses for Euro (incl fees and transport)In my opinion the deal was made at that momentHowever, later that day, Amazon did require further information on my payment information, more specifically about my creditcard and name and adressI sent them this information, on which they first charged my creditcardaccount for a small amount, and next for the ful EuroAfter that, I received an email in which they wrote, and I cite: " We have restored your access to this account and processed any pending ordersYou can track the progress of your orders in the "Your Account" section of our website" So again Amazon confirmed the order (the second time!), now after checking my payment informationHowever to my surprise, because without any notification, on the 24th of januari Amazon made a refund for EuroI checked my Amazon account and saw that the order was cancelled, obviously bij AmazonWhen I questioned Amazon about this, they told me to place the order again, which I refused because the glasses had rised $in priceAmazon refused to deliver for the agreed priceAmazon did never specify the so called problems, and did not sent me any correspondence with my bankIt seems to me Amazon is looking for excuses to let me pay $more on a already agreed dealIf they persevere in this position, I wil have to take legal actionIn that case I will charge them for all the costst I have to make for legal support Sincerely, *** ***

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your orderYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.I see that as an exception per your request a full refund of $for the cost of the item which has been refunded to your gift card balance and it has been used on a new order# [redacted] .Regarding remaining Shipping charges on your order, I see that our CS team processed refund of $towards original payment method which was used on this order.Once processed, you'll also be able to see the refund here: [redacted] To compensate for all inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The problem is that the freight forwarder hasn't received the package.You need to be responsible for the express delivery in the USA.Please show me who signed the package,then I can ask for ATS freight forwarder I lost my package,I don't know if the package delivered or not,I just need the signature on the express receipt .Thank you.Sincerely, [redacted] ***