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Amazon.com Reviews (6767)

Hello ***,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the orders which were charged to the wrong cardI'm sorry for the frustration caused in this regard.Upon reviewing your complaint, I was unable to find the order number which was charged to a wrong card and was sent to the wrong addressIn this case, to assist you better, I request you to write us back with the order number so that we can investigate further and would be glad to help you.To provide the information requested, please directly reply to this email.We look forward to assisting you.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,The final unit of ASIN B002LL4Y6C was damaged in the FBA warehouseWe apologize for any inconvenience this may present.The seller will be automatically compensated in accordance with the FBA Lost and Damaged Inventory Reimbursement Policy, which we have linked below for their convenience.FBA Lost and Damaged Inventory Reimbursement Policy https://sellercentral.amazon.com/gp/help/200213130Thank you

Complaint: [redacted] I am rejecting this response because: the refunded amount(s) listed were for other items returned in the same packageI am still owed another $for the remaining items that were returned Sincerely, [redacted]

To Whom It May Concern: My name is [redacted] ***I submitted a complaint against Amazon.com this evening concerning a deliveryI put down the amount of my purchase of two (2) of the Vakind Weekly Medicine Storage Day Tablet Pill Sorter Organizer Box Holder Container for $It should have been $Could you please make the change for me on my complaint? Thank you [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Thank you very much, and thank you Amazon [redacted]

Complaint: [redacted] I am rejecting this response because: Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactoryThe item has been out of my possession now for over a monthI released the package to FedEx on October 26th at 12:p.mI have pictures to show that the package was put on to a FedEx truck and taking from my possessionAt this point, I do not feel that I should be responsible for this packageI have already been charged $for this item and I don't even have itI would like to be refunded for my purchase.Sincerely, [redacted] Sincerely, [redacted]

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to learn that you haven't received refunds for the items that were returned to us. This is really not what we... want you to experience and do apologize for the inconvenience caused.I've checked your account and found that refunds were processed for all the items that were returned to us.Order ID: [redacted] : [redacted] CLbuxi Hair 8A Brazilian Full Lace Wigs Straight Human Hair Glueless Lace Front Wigs: $179.39Return received and full refund of $179.39 successfully processed on June 26, 2017.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order ID: [redacted] : [redacted] KES Bathroom Shower Faucet Set Brushed Nickel Single Handle Brass : $120.99Return received and full refund of $132.98 which included its tax successfully processed on December 4, 2016.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order ID: [redacted] : [redacted] Women's V Neck Floral Maxi Dress Overlay Rompers Jumpsuit Red : $26.99Luluka Women's Strap Sleeveless Leaves Print Jumpsuit Long Rompers US Medium Red : $21.98Sedrinuo Women's Top Cross Backless Jumpsuit (X-Large, Army Green) : $19.90Return received and full refund of $19.90 processed on June 5, 2017, $26.99 on June 8, 2017 and $21.98 on June 9, 2017.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order ID: [redacted] : [redacted] GBSELL Women Sexy Sleeveless African Print Rompers Jumpsuit Bodysuit Party Order Total : $44.55.Return received and full refund of $44.55 processed on June 16, 2017. You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] All the refunds were successfully processed for all the items that were returned and there is no pending refund with amazon.I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Greetings from Amazon.com,Thank you for your inquiryAmazon does reimburse sellers for items lost or damaged while being shipped to an Amazon fulfillment center using Amazon partnered carriersOur Seller Support team has been assisting the seller with the reimbursements through an open case, Case ID [redacted] .We consider several factors when determining an item's value for reimbursement, including a seller's sales history and the average FBA selling price on AmazonIf we don't have enough information to establish a reasonable value for an item, then the replacement value is determined based on the default replacement values per category, which can be viewed below:https://www.amazon.com/gp/help/customer/display.html?nodeId=200242960Curre... our opperations team does not have enough information on the product to determine the reimbursement value, and has requested inforatmion from the seller such as the invoices used to purchase their stock to determine an amountThe seller can provide these invoices, or other documentation to show the value for the products, which will help finish the reimbursement process

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm really sorry to learn that your account was hackedI apologize for the frustration this matter has causedI'd like to assure you I've reviewed all of your previous interactions with our Customer Service regarding your accountI completely understand your disappointment with this situation, particularly given the time you've invested trying to get a resolution.Since this is a unique situation, I am collaborating with our accounts specialist team and have forwarded the details to work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an update.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on October 28, The seller was notified of this decision by e-mail on that dayWe took this action because of customer complaints receivedTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of products.At present we have requested the seller provide us with more information regarding their account.Sincerely,Seller Performance TeamAmazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your account and I understand you wanted the gift card funds which were blocked to be refunded to your card.It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize this wasn't what you experiencedI've gone though your previous correspondence and I've shared your experience with our management team in customer service department, so we can be sure proper training is provided in the future.I've checked with our Account Specialists and they have investigated your accountThey have taken action on the account and sent you an email on Tuesday, September 27, 2:PM (PDT)I've checked and see that they have It may take 2-days for the gift card balance to be restored to your accountUnfortunately the gift card couldn't be refunded.I would request you to check the email which was sent by our account specialists for further information.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi l [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the prime charges on your account without your authorization.I'd recommend checking with the other potential authorized users of your credit card:- Do you have a son or daughter away at school who is authorized to use the card? Have you asked them about this charge?- Do you have a spouse, friend, relative, or co-worker who has access to your card number and may have subscribed for prime?I've confirmed your Amazon Prime membership has been cancelled.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Nonetheless, I've shared your comments as a feedback with Prime team for their consideration when planning future improvementsYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in processing of the refund, I understand you are upset.***, as your paid for the order by using a PIN Less debit card, Since the order was canceled, a refund was automatically issuedYou'll see the refund on your PIN-less debit card after business daysPlease contact your bank, the refund should have been processed to your account.If in case you've not received the refund, please respond to this email and I'll be happy to assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I am continuing to get the run-around from Amazon regarding this issueIn their Revdex.com response, they said that I can send an email to [email protected] if I haven't received my fundsI have emailed them four times and they just keep responding "You do not have any funds to be disbursed." But they still have never paid me my $for the work that I did for them in June How shall I proceed? Can I re-open this dispute? Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you had with your accountI've reviewed your account and confirmed its been reinstated and currently active.Please know the measures we took to secure your account was to protect you, and I regret it only resulted in frustrationThis should've been resolved much sooner for you, and I can assure you I've forwarded these details to the appropriate teams within Amazon for review.I've checked your previous correspondence with our customer service team and it's disappointing to hear our customer service team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.In this case, I've applied a $promotional discount directly to your account which you can use to place the order.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051We appreciate that you took the time to reach out to us to bring this to our attention so that we have the opportunity to correct the problem.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futureRegards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your unpleasant experience with prime membershipThis usually doesn't happen.I've verified your account and see that there is no charge associated with prime membership in December.However I've forwarded your comments to our prime team for review, so that these kind of errors won't happen in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on September 3, The seller was notified of this decision by e-mail on that dayWe took this action because of buyer complaints receivedTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of products.After thoroughly reviewing the seller’s account and appeal, we have decided to reinstate their selling privilegesSincerely,Seller Performance TeamAmazon.com

Hello,A full refund for the claim amount was issued to the payment method the buyer used to place order [redacted] The buyer can check the refund status on the order details of their account-- Refund Amount: $284.98Please note that this refund was issued in three partial refundsKindly request the buyer to check their bank statement for further detailsIf the order was paid by credit card, it may take several business days for the refund to appear on your credit card accountThe buyer needs to check with the issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for any frustration this matter may have caused, and we appreciate you taking the time to bring it to our attention.I'd like to look into this furtherI wasn't able to find an Amazon.com locked account associated with the e-mail address you wrote from, [redacted] @gmail.comPlease feel free to contact me directly by replying to this e-mail - if you include the e-mail address associated with your Amazon.com account, I'll absolutely investigate this further.I hope to hear from you soon!Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry that this has been a disappointing experience for youWe regret the error that resulted in an incorrect price being displayed for the itemsUnfortunately, in this case we were unable to honor the incorrect price, and your order was canceled.I'm sorry for the inconvenience this has causedI hope you would consider this as an isolated issue and give us another chance to serve you better in future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

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