Amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] But now this one from Amazon and again a problem on something I did not order Please advise them ok Amazon.comThank you for your order :Currey & Co Archer Red Ceramic Table LampPrice: $$861.54we need your confirmation to ship your order, please Click Here and reply with " Ship my order ".if you think this was sent to you by mistake, please Click Here and reply with " This is not my item "

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have received an item that was not as expected and this is really not what we want you to experience.I've checked your order# [redacted] and see that the item is placed with sold and shipped by a third party seller "ew -chutrum"Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.All products sold on Amazon.com are completely genuineAll sellers listing their products on Amazon.com are required to enter an agreement to list and sell only genuine productsAdditionally, counterfeit items aren't something we support and is against our merchant terms and conditions and we certainly don't want any counterfeit items on our website.Therefore, I've escalated this directly to the appropriate Management TeamsI can absolutely understand your frustration and it's truly regrettable for the concern this has causedPlease know this is something we take very seriously and each report they receive is investigated and the appropriate action is taken.The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and see that an A-Z claim was filed for this order which usually takes 1-weeks processing time from the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteeWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the refund for price difference.I've checked and see the current price of the item on our website is $We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages: [redacted] I've also forwarded your comments to our Pricing teamYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com ============================

WWhile talking to Nick the senior lead he admitted that there wasn't any kind of terms and conditions attached anywhere to the promotion on the mobile appI placed my order using the mobile app according to their promotionNowhere did it say the purchase had to be all at once, no discounts, or anything that they now claimI expect them to honor their promotion even if it it was a mistakeI didn't make the ad I just clicked on it to purchase it.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.Thanks for writing back to us with your concern.We received an update from our returns department and they confirmed that we haven't received this item. I can also see that the weight of the return package also confirms that only 1 item has been returned which is " 2017 Fox Racing 180 Race Airline Jersey-L'".As mentioned earlier by our CS team, we won't be able to process refund for this item unless we receive item to our returns center.Regarding refund of item " 2017 Fox Racing 180 Race Airline Jersey-L" :I've checked and can confirm that a refund of $28.95 towards item " 2017 Fox Racing 180 Race Airline Jersey-L" has been processed in form of gift card to your account which has been applied to your gift card balance.The current gift card balance on your account is $28.95. You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, [redacted] S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com, Thank you for writing back to us for complaint # [redacted] While we understand the customer's rejection of our response, we will not be able to assist buyer in this issue against the listed third party seller's return policy Please write back to us for any further queries Thank you

Hello Mr [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for the inconvenience this has caused.The seller is in direct violation of the Amazon.com Participation Agreement when soliciting a private transaction with you and when requesting a direct payment(if any) with no order placed in our system.While it's fine for you to contact a seller with any questions regarding a product you're thinking about purchasingIf you have questions about the seller, most sellers will have feedback and ratings posted by participants in their past transactionsYou can view the overall rating and transaction history of a seller from the detail page of any item they have listed.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee.Also, please note that sending payment directly to the seller is not approved by Amazon.comWe'll never request that orders be paid via Western Union or any other wire service.You can learn more about Amazon Payments and the services we do offer here: [redacted] You can find more information about identifying and avoiding internet scams and phishing attempts here: [redacted] To look up the tips provided by the FBI to help you spot a scam, protect yourself/family and report scams: [redacted] I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I request them pay for the repair charge.It will be $ Sincerely, [redacted] ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry for the delay in getting back to you with the update on the order. I would like to inform you that our internal team has canceled the order. The refund of $467.10 was issued on April 19, 2017. Please be assured that the refund will reflect on your account within 3-5 business days.Once processed, you'll also be able to see the refund request here: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,Thank you for writing us back with the details about the delivery. I've contacted [redacted] and was informed that the package was returned to us as they were unable to deliver.In order not to keep you waiting, I've now issued remaining charges of $180.19 to your payment card. Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please know a total refund of $180.19 + $399.71 = $579.90 is issued.I apologize for how this purchase has turned out, we never intended this to happen.We look forward to seeing you again soon.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The product is unsafe for the consumers that need assistance I am prepared to contact other means of being made whole on a product that I purchased less than months ago There should be an accountability of repairs or refund from a company that my family, friends and I have used for years Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: this is the same automatic response I had received when I tried to communicate with amazon regarding this matter. They, as a company, failed to investigate the issue properly, because if they had, they would've seen that I disclosed the product was to be sent without the box when I posted it for sale. The buyer failed to read the description, and amazon apparently did the same. They gave the buyer no direction to send the product back to me before being issued a refund and instead allowed the buyer to keep my $30 product and on top of that deducted $29.80 from my bank account. This matter needs to be resolved with either my $29.80 being put back into my account, or the product needs to be replaced.Sincerely, [redacted] ***

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience with the delay in shipping your Order ID: [redacted] .I've verified and confirm that your order is successfully shipped and is in transit with the carrierYour order will be delivered to you by May 23, 2017.You can check the most up-to-date status of your order in Your Account, here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I really appreciate what Amazon has done to resolve this issueIn addition, I still want to point out that the item still lies in the leasing office of my original address and Amazon should be able to pick it upLeasing office can call me to confirm if needed

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund processing time for cancellation of your Prime Membership.***, In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.I'm so sorry to inform that we won't be able to speed up refund process as the refund time frame is totally depend on your issuing bank.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent Gift return.I've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback to the customer service representative, who couldn't assist you accordingly, in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team.Usually, a Gift certificate will be added to the recipients account when a gift is returned and processed by our returns centerIn this case, I see that the refund was issued by the customer service agent when contacted them on January 6, regarding the return statusThis being the reason the refund was issued to the purchaser's payment cardFurther, I've checked and see that the promotional credit was also added to the purchasers account instead of your accountI apologize for any inconvenience.In this case, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsI've also added $promotional certificate as compensation for the inconvenienceI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonIf you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***, I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the problem you had with your orders.I... completely that you expect your deliveries to be quick, efficient, and stress-free. We are committed to delivering your order from the moment it is placed.We automatically track our delivery performance which includes items that are reported damaged, lost, or any inappropriate behavior by the carriers. I've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.To help you with this, I've reached out to our Transportation and fulfillment teams to work on a resolution. I know your wait has been frustrating and for that, I apologize.Please allow me 3-4 business days to research the issue with our teams.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Sapna. RAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I want what I ordered and expected to receiveIt is not Amazon that I have the problem with, it is with the company Tradedeal These people apparently are a scamThey never even contacted me directly and I feel that is warrantedI am very angry and want the other coffees that were ordered and I want direct contact with this companyI am prepared to warn as many others as I can about them either through Amazon, any and all social media sites and through word of mouthThis was a terrible experience and I want it rectified Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I've spent more than hours of my time trying to get this refund, when in fact your original agent said no worries I finally got it, but what about my time? What about the shame that I went through? Your agents not only wasted valuable time, but also laughed at me Who will compensate me for that? How would you feel if I did this to you? Sincerely, [redacted]