Amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning your $gift card.Unfortunately, without knowing the exact details of the Gift card or the offer, we are unable to investigate the problem further and I've not been able to find e-mail address you've provided us with isn't associated with an Amazon account.To get this resolved, I'd request you to write back with more informationSome details we would like to have are:- Email address associated to your account on Amazon.com.- The URL or directions to where the promotional offer was located.- Any dates listed within the offer.- The product category or feature the offer is related to.- If applicable, the name of any specific items eligible for the offer.- And, any other specific details of the offer you can locate.Once we've received this information, we will investigate the situation and contact you back with further information as soon as possible.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with the delivery of your recent prime orders... and our customer service couldn't assist. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that most of your recent prime orders which are placed with One Day shipping aren't shipped on time and even the order # [redacted] had the same issue. I've checked the order details and can confirm that the package has been delivered on time.Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. The most up-to-date delivery estimate will display during checkout. The shipping method time starts when the item ships. For example, it will take up to two business days after an item ships to reach you with Two-Day Shipping.In this case, I see that the estimated delivery date provided was December 21, 2016 and the package was delivered on the same day. However, I see that our customer service has issued a refund for the shipping charges.Rest assured, we won't hold on to your orders for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Amazon asked me to give them 3-days to conduct their researchIt has been days and nobody has contacted me yet Sincerely, [redacted]

Hello ***,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the charges on your order # [redacted] I'm sorry for any misunderstanding caused in this regard.I've checked your order and see that we haven't charged you twice for this orderPlease understand that when you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: [redacted] Similarly for the order # [redacted] , we haven't charged you twice, it was the authorization which was showing as the charge on your statement.If you still believe that we've charged you extra amount for the order, you can dispute the charges by contacting the bankThen bank will get into touch with us if the issue isn't resolved.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hi, We are unable to facilitate returns for this order, because buyer did not contact the seller to report the issue within days of receipt, or return the item within days of receipt We are unable to take the actions requested as buyer crossed the return window of Amazon

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com accountWhile I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business daysThanks for giving me time to find the best solutionPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kavitha S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about cancellation of your order from one of our Marketplace seller " P.UProducts ".Upon checking details of order cancellation email, I can see that order was cancelled due to some technical problem.Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.I'm sorry, but we can't offer for same price offered by this seller.Although prices fluctuate, our service does notI hope you'll give us another opportunity to serve you in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.On reviewing your Order ID: [redacted] , I confirm you are not been charged for this orderOn October 19, your card been authorized for this order but your card was not charged, When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsUnfortunately we couldn't charge your card after the order is shipped due to a technical glitchThe amount which is there on your bank statement is not actual charge for the order it is an authorization.As a result, we'll be charging you $for the shipmentYou can see your order details on Amazon.com here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I replied to this email immediately with the requested information and YET AGAIN, received no responseThis was two days agoAmazon customer service will do whatever they can to avoid dealing with this issue because they were so far in thew wrong from the very beginning when my card was charged without my permissionNow they are refusing to even acknowledge me when I demand the resolution which was offered by multiple people (including managers) and then recindedEven more disgusted nowSincerely, [redacted]

Hello,I'm Abdul N [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the order which have been marked as delivered but haven't receivedI sorry for the frustration this matter has caused also for negative encounter you had with our Customer Service team.It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I'm collaborating and escalated this issue to the transportation team and fulfillment centers to make sure this doesn't happen in future.To help you with this, I've requested a refund of $to the original payment method used to place the orderYou'll see the refund on your credit card statement in the next 3-business days.You have been a wonderful customer and your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Thanks for understanding us and we hope to see you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello,Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deducted. This usually takes about 90 days from the date your account was impacted, which was 12/25/2016, but funds may be... held longer. To learn more about payment policies, search for "Getting Paid" in Seller Central Help.

Hello,Thank you for writing to us for order [redacted] . We cannot assist the buyer with this case as the customer has filed a chargeback with their bank. The decision lies now with the bank.Please write back for any further queries.

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the item was canceledI've checked the order and see that the item "CybertronPC Electrum QS-GTGaming Desktop - AMD FX-3.80GHz Quad-Core Processor, 8GB DDRMemory, NVIDIA GeForce GT (1GB) Graphics, 1TB Hard" is canceled as the item was not availableThe item "CybertronPC Electrum QS-GTGaming Desktop - AMD FX-3.80GHz Quad-Core Processor, 8GB DDRMemory, NVIDIA GeForce GT (1GB) Graphics, 1TB Hard" is shipped and delivered to you on January 3, I also see that we've issued 10% refund and also a $promotional creditI've reviewed our previous conversation with you, and I'm very sorry about the incorrect promiseI've forwarded your feedback to our training team and they will be coaching the agentI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: an apology does not fix the fact that you falsely lead me and millions of others in to buying an item from you for a sale price that never existedSaying that an item is originally priced at $now on sale at $and if you buy it now you save $500.00+ dollars is not trueI have been cheated out of thousands of dollars shopping at your site under the pretense that I was getting a specific deal or sale Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration that's gone along with your Ergohuman High Back Executive Chair order - that certainly isn't the experience we want you to have when ordering with us and your order not being shipped is truly an unfortunate and unforeseen event.While we can't go back and ensure your order gets to you, I hope I can explain what you experiencedI checked the order and it appears that the delay was as a result of temporarily out of stockLater the item was back-ordered and we certainly didn't expect that this would happenI know it can be frustrating as it is sometimes hard to pinpoint exactly what may occur in delaying a shipmentThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock available.The estimated/guaranteed delivery date for an order is based on a number of factors like availability of items, shipping method chosen, special requirements for an item etc., to name a fewSome items we may need additional processing time and this will be mentioned on the product detail pageSuch requirements may affect the delivery date for the order, which is what happened in your case.It wasn’t our intention to mislead you about the status of your orderIf we discover we’re unable to fulfill your order for any reason, we work hard to notify you as quickly as possibleYou can find more details about this here:https://www.amazon.com/gp/help/customer/display.html/ref=pe_584750_33951330...⇄ mentioned earlier, we cannot price match for that item.I apologize for the frustration this has causedWe appreciate your business and hope to see you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the payment issues on your recent ordersUpon checking the order numbers # [redacted] and # [redacted] , I see that the payment is declinedI also see that the payment method selected is pinless debit cardPlease understand that PIN-less debit transactions post to your account when your item is being prepared for shipmentThis typically happens on either the same business day as your purchase or the next available business day if your purchase falls on a weekend or holiday.Your financial institution knows your available account balance at the time of each transaction, and may decline your purchase if you don't have a sufficient balance available.***Regarding the order # [redacted] :I see that items were canceled in this orderWe initially charged you $and after the items are canceled the order total is $We've issued a refund of $to your debit card on Friday, October 27, This refund will be processed in business days from the issued date***Regarding the order # [redacted] :Since your order was already being prepared for shipment when it was canceled, you'll see a charge for the shipmentA refund was automatically issued, and you'll see the refund on your PIN-less debit card after business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you have not ordered the pillow from Amazon and had difficulty in changing the account information Upon checking the order # [redacted] you've provided, I'd like to confirm that it was not processed and our account specialist team was able to prevent unauthorized activity on your account.I appreciate that you've changed name and email address of your account, but I couldn't find any account with your new email address and that is why am responding hereThat being said, you've not been charged for what you've not ordered and your account information is safe.I understand you'd like to close the account and I want to make sure this action won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.gAudible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.it/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.).-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Pay account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.--We will delete your customer profile as well as all your reviews, discussion posts and customer images.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/aws-accoun...⇄ If you have a Kindle Direct Publishing (KDP) account, please contact KDP customer service for assistance with closing your KDP account: https://kdp.amazon.com/self-publishing/contact-usIf you still want to close your Amazon.com account after reviewing the items above, please write back by visiting this link and state that you want to close your account:https://www.amazon.com/gp/help/rsvp/rsvp-mi.html?q=accOur customer service team will be able to help if you have any remaining questions or concerns; please contact them here: http://www.amazon.com/contact-us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From amazon AWS team ================================================== Hello, I hope you are doing well! I just wanted to touch base with you todayI can confirm your account has been successfully closed which effectively stops billing and terminates resourcesI have waived the past due charges on your account for you so you do not owe anythingIn addition I applied a credit to your account to offset the charges that had accrued prior to you closing your account in the current monthPlease allow 6-hours for the Billing Console to update and reflect a zero dollar balance.I hope this helps.Please feel free to reach out to us if you have any additional questions or concerns!Best regards,Marina Y.Amazon Web ServicesWe value your feedbackPlease rate my response using the link below.================================================== Sincerely, [redacted]

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you're concerned about the decision to close your account.While we realize issues with shipping and delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.We have closed this account because you have consistently asked us to issue replacements for a large number of your ordersWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received is correctThe decision to close your account is a final one, and we aren’t able to consider further requests to reinstate it or issue anymore refunds.You can review our Conditions of Use here: [redacted] Regarding Gift card amount: We will be happy to send you a refund check for $1,We ask you provide us with the physical address so that we can mail you the check.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have been shopping on amazon.com for many years and have spent thousands of dollars at this site; I am very familiar with the process. Thus, it's interesting that Vivek Y. offered me a "banking process lesson" and codes are now provided (I asked for them when I called the other day). Furthermore, amazon was able to obtain the $37.00 from my account; this amount was also declined; per my financial institution, amazon tried to double bill me for this amount. I'm not contacting my financial institution again as it is apparent that amazon's billing office erred thus voiding my $317.99 purchase; neither will I reorder because amazon held this order for days then tried to double charge me. I know amazon erred because they have double charged my account when processing previous orders; these occurrences are recent. I would like to know why amazon has been double charged my account then I will close this complaint. I depend on amazon.com especially when I need to purchase hard to find items; amazon has great selection at great prices too. I would like to shop knowing these errors will not happen in the future and what to do if it does. Sincerely, [redacted]