Amazon.com

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your unpleasant experience with prime membershipThis usually doesn't happen.I've verified your account and see that there is no charge associated with prime membership in December.However I've forwarded your comments to our prime team for review, so that these kind of errors won't happen in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Hi, We are unable to facilitate returns for this order, because buyer did not contact the seller to report the issue within days of receipt, or return the item within days of receipt We are unable to take the actions requested as buyer crossed the return window of Amazon

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry that this has been a disappointing experience for youWe regret the error that resulted in an incorrect price being displayed for the itemsUnfortunately, in this case we were unable to honor the incorrect price, and your order was canceled.I'm sorry for the inconvenience this has causedI hope you would consider this as an isolated issue and give us another chance to serve you better in future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com accountWhile I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business daysThanks for giving me time to find the best solutionPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kavitha S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about cancellation of your order from one of our Marketplace seller " P.UProducts ".Upon checking details of order cancellation email, I can see that order was cancelled due to some technical problem.Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.I'm sorry, but we can't offer for same price offered by this seller.Although prices fluctuate, our service does notI hope you'll give us another opportunity to serve you in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning your $gift card.Unfortunately, without knowing the exact details of the Gift card or the offer, we are unable to investigate the problem further and I've not been able to find e-mail address you've provided us with isn't associated with an Amazon account.To get this resolved, I'd request you to write back with more informationSome details we would like to have are:- Email address associated to your account on Amazon.com.- The URL or directions to where the promotional offer was located.- Any dates listed within the offer.- The product category or feature the offer is related to.- If applicable, the name of any specific items eligible for the offer.- And, any other specific details of the offer you can locate.Once we've received this information, we will investigate the situation and contact you back with further information as soon as possible.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I replied to this email immediately with the requested information and YET AGAIN, received no responseThis was two days agoAmazon customer service will do whatever they can to avoid dealing with this issue because they were so far in thew wrong from the very beginning when my card was charged without my permissionNow they are refusing to even acknowledge me when I demand the resolution which was offered by multiple people (including managers) and then recindedEven more disgusted nowSincerely, [redacted]

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on September 3, The seller was notified of this decision by e-mail on that dayWe took this action because of buyer complaints receivedTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of products.After thoroughly reviewing the seller’s account and appeal, we have decided to reinstate their selling privilegesSincerely,Seller Performance TeamAmazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the payment issues on your recent ordersUpon checking the order numbers # [redacted] and # [redacted] , I see that the payment is declinedI also see that the payment method selected is pinless debit cardPlease understand that PIN-less debit transactions post to your account when your item is being prepared for shipmentThis typically happens on either the same business day as your purchase or the next available business day if your purchase falls on a weekend or holiday.Your financial institution knows your available account balance at the time of each transaction, and may decline your purchase if you don't have a sufficient balance available.***Regarding the order # [redacted] :I see that items were canceled in this orderWe initially charged you $and after the items are canceled the order total is $We've issued a refund of $to your debit card on Friday, October 27, This refund will be processed in business days from the issued date***Regarding the order # [redacted] :Since your order was already being prepared for shipment when it was canceled, you'll see a charge for the shipmentA refund was automatically issued, and you'll see the refund on your PIN-less debit card after business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the item was canceledI've checked the order and see that the item "CybertronPC Electrum QS-GTGaming Desktop - AMD FX-3.80GHz Quad-Core Processor, 8GB DDRMemory, NVIDIA GeForce GT (1GB) Graphics, 1TB Hard" is canceled as the item was not availableThe item "CybertronPC Electrum QS-GTGaming Desktop - AMD FX-3.80GHz Quad-Core Processor, 8GB DDRMemory, NVIDIA GeForce GT (1GB) Graphics, 1TB Hard" is shipped and delivered to you on January 3, I also see that we've issued 10% refund and also a $promotional creditI've reviewed our previous conversation with you, and I'm very sorry about the incorrect promiseI've forwarded your feedback to our training team and they will be coaching the agentI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,Thank you for writing to us for order [redacted] . We cannot assist the buyer with this case as the customer has filed a chargeback with their bank. The decision lies now with the bank.Please write back for any further queries.

Hello,Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deducted. This usually takes about 90 days from the date your account was impacted, which was 12/25/2016, but funds may be... held longer. To learn more about payment policies, search for "Getting Paid" in Seller Central Help.

Hello ***,I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with the delivery of your recent prime orders... and our customer service couldn't assist. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that most of your recent prime orders which are placed with One Day shipping aren't shipped on time and even the order # [redacted] had the same issue. I've checked the order details and can confirm that the package has been delivered on time.Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. The most up-to-date delivery estimate will display during checkout. The shipping method time starts when the item ships. For example, it will take up to two business days after an item ships to reach you with Two-Day Shipping.In this case, I see that the estimated delivery date provided was December 21, 2016 and the package was delivered on the same day. However, I see that our customer service has issued a refund for the shipping charges.Rest assured, we won't hold on to your orders for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you had with your accountI've reviewed your account and confirmed its been reinstated and currently active.Please know the measures we took to secure your account was to protect you, and I regret it only resulted in frustrationThis should've been resolved much sooner for you, and I can assure you I've forwarded these details to the appropriate teams within Amazon for review.I've checked your previous correspondence with our customer service team and it's disappointing to hear our customer service team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.In this case, I've applied a $promotional discount directly to your account which you can use to place the order.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051We appreciate that you took the time to reach out to us to bring this to our attention so that we have the opportunity to correct the problem.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futureRegards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the order which have been marked as delivered but haven't receivedI sorry for the frustration this matter has caused also for negative encounter you had with our Customer Service team.It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I'm collaborating and escalated this issue to the transportation team and fulfillment centers to make sure this doesn't happen in future.To help you with this, I've requested a refund of $to the original payment method used to place the orderYou'll see the refund on your credit card statement in the next 3-business days.You have been a wonderful customer and your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Thanks for understanding us and we hope to see you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: an apology does not fix the fact that you falsely lead me and millions of others in to buying an item from you for a sale price that never existedSaying that an item is originally priced at $now on sale at $and if you buy it now you save $500.00+ dollars is not trueI have been cheated out of thousands of dollars shopping at your site under the pretense that I was getting a specific deal or sale Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration that's gone along with your Ergohuman High Back Executive Chair order - that certainly isn't the experience we want you to have when ordering with us and your order not being shipped is truly an unfortunate and unforeseen event.While we can't go back and ensure your order gets to you, I hope I can explain what you experiencedI checked the order and it appears that the delay was as a result of temporarily out of stockLater the item was back-ordered and we certainly didn't expect that this would happenI know it can be frustrating as it is sometimes hard to pinpoint exactly what may occur in delaying a shipmentThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock available.The estimated/guaranteed delivery date for an order is based on a number of factors like availability of items, shipping method chosen, special requirements for an item etc., to name a fewSome items we may need additional processing time and this will be mentioned on the product detail pageSuch requirements may affect the delivery date for the order, which is what happened in your case.It wasn’t our intention to mislead you about the status of your orderIf we discover we’re unable to fulfill your order for any reason, we work hard to notify you as quickly as possibleYou can find more details about this here:https://www.amazon.com/gp/help/customer/display.html/ref=pe_584750_33951330...⇄ mentioned earlier, we cannot price match for that item.I apologize for the frustration this has causedWe appreciate your business and hope to see you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issues you had with your orders.From your complaint, I understand that you have refunds due for the items you have already returnedUnfortunately I couldn't find the order numbers with the issue.To help you better, I would request you to reply to this email with the order numbers and item names for which you need to get a refund so that we can investigate and take action.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand that you'd like to exchange the item "Ariat Men's Terrain H2O Hiking Boot, Copper, D US".To exchange your item, please visit our Online Returns Center:www.amazon.com/returns/From there, you'll be able to place an exchange order, as well as print a pre-paid return mailing label for your original itemIf the item you wish to return doesn't have an exchange option, you'll need to return the original item and place a new orderWe work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId=201895700I hope this information helps! We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I did not purchase the directly from Amazon It was purchased at a Best Buy locally The email associated with my Amazon account is [redacted] so you can check the account As stated previously the unit was only months old and is now unusable I am still requesting a replacement but a better unit and one that will last longer than months I look forward to an amicable resolution to this issue Thank you Sincerely, [redacted]