Amazon.com

Hello from Amazon.com,Upon reviewing this seller's account, we found that there were no funds eligible for disbursement on November 23, due to a payments reserveA transfer in the amount of $is scheduled to initiate on November 30, 2016.Transfers can take 3-business days to reach the bank account on fileThe amount quoted is an estimate and may vary from the amount transferred based on new activity in the seller account, including: product sales, fees, refunds, chargebacks, and A-to-z Guarantee claims Thank you

Complaint: [redacted] I am rejecting this response because: I have reported this and have taken all actionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Amazon based their decision due to "me not responding to their request for extra information on 1/19/2018" according to their email (Exhibit A)There is no record for any request that they sent on 1/19/The attached email did not even specify any information that they claim they requestedIt list the required information as "-About Refund"I exchanged emails with them on 1/19-1/and responded back on 1/but they never replied (Exhibit B)Therefore their decision is invalid because it was based on falsified informationSo first they send ambiguous request and then do not record my responses and their system eventually ends up in automatic denial! How could that be a fair way to treat costumers! Sincerely, [redacted]

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with Amazon Prime SubscriptionThis is certainly not what we want our customers to experience.In this case, I've checked and would like to inform you that we've already issued full refund for yearly and monthly Amazon Prime Subscription to your payment cardFunds will be credited to your payment card in 3-business days.I would also like to inform you that, to confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime" on Monday, September 12, As we've not received any update from your end to cancel the membership, we've charged membership.When customers sign up for Prime membership, we display the terms of the program.As per our terms and conditions, "Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your prime membership will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using any eligible payment method we have on record for you."More information about Amazon Prime Fees and Renewal, including membership Terms & Conditions, can be found on our Help pages: [redacted] Therefore, we wont be able to compensate for Amazon Prime getting charged on your payment card.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: My item did match the item that was advertised; a Wii Mini Red in ColorThat's what I had, that's what I soldI'm still dumbfounded on how Amazon is able to allow the buyer to keep the item and gives them a FULL refund tooAmazon says I have to work with the buyer to get the itemwellthe buyer just got a FREE gaming console, he's not obligated to return it, so why would he? Give me a break Amazon; that's beyond wrong Sincerely, [redacted]

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the incorrect information provided by our colleague.I've forwarded necessary coaching opportunities to the appropriate supervisory team so that appropriate training can be provided.As per your request, as a good will gesture, I've issued a $refund to your cardThe refund should be seen in 3-business days in your cardYou will receive an email once the refund is complete from our end.I would like to apologize for all the trouble you had with the order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sandhya R [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account for the order # [redacted] and see that you've placed this order from [redacted] on our website.As you've not received the refund you've filed a charge back with your credit card companyDisputing the charge for your order with your credit card company would make you ineligible for the A-to-z Guarantee.However, I see that the dispute in question has been resolved between Amazon.com and the issuing bankPlease contact your card issuer for more information about reimbursement of this purchase.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

You have now found out that your company website has many issuesSimply search for "free watches" at Amazon.com and one get a mass of conflicting returnsIts now clear your company is at faultAlso, your Prime offer has the same issue "its not free" to sign up for PrimeAfter being charged for prime $$$$ I canceled this statement

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the charges for your Prime membership.I've checked your account and see that you've subscribed for a Prime annual membership on August 7, The free trial period lasted till September 6, To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continueI see that you've set the Auto renew option was set to 'Yes' and the membership was renewedYour Prime membership was cancelled and a refund of $was issued to your Visa card on September 7, 2017.Refunds typically process within 3-business days and appear as a credit on your statementI'm collaborating with our Payments team to work on a resolution for the overdraft fee refundI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the issue is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com========================...⇄ received: 10/3/2017==========================Consumer Information [redacted] ==========================Complaint filed against:NAME: Amazon.comRevdex.com MEMBER: YES==========================Case Description: amazon primetook money off of a card that was not issued for paymentalso I cancelled this account yeas ago and they are still taking money off of it and it has caused other payments not to go throughDesired Resolution: I was charged I want a full refund and the money for overdraft fee in the amount of and amazon not to charge me ever again==========================

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageThanks for taking time to provide feedback about Amazon UnboxI've forwarded your comments to the Amazon Video team.As mentioned earlier, we continually improve our service, it occasionally means we can no longer support applications on certain devices.To compensate for the inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] You can still watch all of your purchased movies and TV episodes on your PC through your web browser (https://www.amazon.com/video/library), as well as on hundreds of compatible devices, including connected TVs, Fire TV, Roku, Xbox and PlayStation, and mobile devices like Fire tablets, Android phones, iPhone and iPad.For more information about ways to watch, go to:https://www.amazon.com/watchnowI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because I am asking for a phone call no matter whether they do this on a basis or not I have paid the price for months for a situation that should have NEVER happened I advised Amazon of the stolen item BEFORE they delivered it They had over hours to stop the delivery once this was brought to their attention I am asking for a minute phone call from someone, anyone in management at Amazon to explain to me why I have been put through this situation twice, not once, but twice There has been no restitution what so ever and they want to not even take the professional courtesy to call me That is completely unacceptable They might be so huge that I am only a number to them but this situation has put a burden on me, my wife (she had to listen to me), my business (I have had to pay more money to get things I need for my business) and those around me You can check by my history that I buy a lot of items from Amazon on a fairly regular basis I also have had no access to my prime privileges that I pay $a year for They were okay renewing my prime membership at the end of April and then shutting my account down again but for some reason can't call me to explain why this situation was overlooked time and time again I have lost not only time but money on this situation This situation will only get rectified with a phone call or serious restitution in the form of courtesy credit from Amazon Sincerely, [redacted]

Hello ***,I'm [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the negative encounter you've had with your order and our Customer Service teamI've shared your message along to the appropriate supervisory department for their considerationCustomer feedback is very important to us, and we're grateful for the time you took to write to us with your thoughts.I've checked your order [redacted] and see our Customer Service team has already issued a refund of $towards the missing partsI understand you were informed that a refund of $would be issued upon returnPlease know, as you've placed an order for items, if you want us to issue refund for the complete order costs, then you'll have to return all the items.At this time, we won't be able to either issue additional refund/discount on your orders (# [redacted] and # [redacted] )However, if you want you can still go ahead and return the products for a full refund.Our Online Returns Center guides you through the process and gives you a printable return mailing label:http://www.amazon.com/returnsMore information about returns can be found on our Help pages:http://www.amazon.com/help/returnsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance

I NEED MY MONEY BACK!!! ASSIST ME HEREComplaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello, We have asked the seller for more information about order [redacted] and are awaiting a response.We will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status of the claim in the Your Account section of our Amazon.com site (www.amazon.com/youraccount)Look for this order number in the list: -- Order Number: [redacted] -- Date of Claim: February 10, 2018Sincerely,

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking the time to write to us with your feedbackPlease know that we encourage reviews on the Amazon.com website, both positive and negativeI understand your review was not postedPlease know that we won't be able to post the review if it's not meeting our guidelinesPlease take a look at our Review Guidelines for information about acceptable review http://www.amazon.com/review-guidelines_____________________________Regarding the Prime Videos:Due to content licensing restrictions, Amazon Video content isn't currently available in Amazon.ca.Amazon Video content can only be purchased, streamed, and downloaded by customers in the United States, the District of Columbia, and U.Sterritories (Puerto Rico, U.SVirgin Islands, Guam, Northern Mariana Islands, and American Samoa)A credit card with a billing address from the U.Sor one of its territories must be used to purchase videos.To verify or update your current payment method for Amazon Video orders, go to the following link:http://www.amazon.com/instantvideo/settingsWe value our international customers and I have forwarded your feedback to the Amazon Video development team.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Vijay K.Amazon.com http://www.amazon.com ==========================

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you've returned items but received refund for only one item and requesting refund for the other four items from order # [redacted] I've reviewed your returns and see that, we've received only one item with the return tracking # [redacted] (RMA ID: [redacted] ) on January 16, 2017.I see you've requested multiple UPS Pickups for the remaining items and all the return Authorizations are cancelled after three attempts by UPSHence, I request you to provide return tracking information and carrier details for the other four items, so we can investigate and help you with the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the multiple issues you've been having with the orders placed via Amazon.comI understand the importance and necessity of proper packaging for the orders and this is certainly not what we want you to experience We make every attempt to pack items securely to protect them during shipping, but sometimes damage does occurI've reached out to the Packaging teams so that they can review the packaging used for the items that you've mentioned and to minimize the chances of anything like this occurring again.If you wish to, you can use our Packaging Feedback Program ( [redacted] ) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information: [redacted] Upon reviewing your account, I see that we have issued a full refund for the order# [redacted] for the Tropical Oasis Multi Vitamin and Mineral Liquid Supplement in the amount of $on Sunday, October 16, The refund should appear on your account in 3-days if issued to a credit cardRefunds issued to a bank account typically take 7-days to reflect on the account balance.I've followed up with our Mturk team and see that they've sent you the following email on Monday, October 31, 10:AM (PDT).--------------------------------------------------------------------------...⇄ have completed our review of your Amazon Mechanical Turk Worker AccountWe regret to inform you that you will not be permitted to work on Mechanical Turk.Our account review criteria are proprietary and we cannot disclose the reason why an invitation to complete registration has been deniedIf our criteria for invitation changes, you may be invited to complete registration in the future.Thank you for your interest in Mechanical Turk.---------------------------------------------------------------------------...⇄ mentioned, if our criteria for invitation changes, you may be invited to complete registration in the future.Regarding the issues with Amazon Payments, I'll send you an update within the next 1-business days.I appreciate your patience while I continue to work on this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,DianaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m truly sorry to hear of your experience, I’m grateful for the time you took in writing to us and I appreciate your diligence in ensuring we take a serious look at your concern.It's definitely regrettable that you've had some many issues with getting your packagesI'll be following up with our transportation team regarding the issues with AMZLWhat you're experiencing isn't what we intend for our customers, and I've taken steps to minimize our use of shipping methods that involve AMZL when delivering to your shipping address.Because you've had repeated issues with AMZL, I've ensured we did deprioritize them from your account given priority to other available carriers to the following shipping addresses for future deliveries[redacted] United StatesAlthough other carriers will have the priority to deliver to your address in the future, please keep in mind that: - It can take up to weeks for this change to process, so between the time of the request and the time of processing, you may still receive deliveries by AMZL.- Giving priority to other carriers doesn’t guarantee that this carrier won’t be chosen in the future as some delivery methods are only assigned to AMZL.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deletedWe pride ourselves in being the world’s most customer-centric company, and extend that expectation to our delivery partnersWe understand that our choice of carriers reflect on our business as a wholeWe consider logistics to be a vital portion of our business, and handle this type of feedback seriouslyYour business is important, but not as much as your satisfaction and we hope to have many future opportunities to serve you here at Amazon.comIf I may of further assistance, please let me know by replying to this email.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'd like to inform you that your original account was rescued with all of your booksTo this effect an email was sent to you on Tuesday, October 17, 5:PM (PDT).I'm going to send you an e-mail to "***@ [redacted] .net" so you can first verify the ownership of your e-mail address on this accountThis helps to ensure the integrity of your account.Once you've verified the e-mail address, you'll be able to reset the passwordIf you have any trouble resetting the password after you've verified your e-mail address, please let us know through the link below.Please visit the following link to provide the information we requested:http://www.amazon.com/contact-usI hope this helps!Regards,Mohammed G.Amazon.comhttp://www.amazon.com