Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the misunderstanding caused.The order number provided in the complaint is # [redacted] and it is shipped by the seller mccannfam3.I checked image, details you provided now and see that you are inquiring about a different order # [redacted] which is shipped and sold by the third party seller, bodescentialsEven this order has been canceled by the sellerA button to contact your seller is available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] As already mentioned, Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderAmazon.com is not directly involved in these orders.Please know that order cancellations can happen for a number of reasons, such as inventory issues or concerns of the product qualityWhile we're able to determine why an order was cancelled at times, the decision is ultimately one that's left to the seller of record and their personal business planThis item was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.Only the seller can answer questions about their products and order fulfillmentWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Unfortunately, we do not price match as the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over timeWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, as the item is Backed by a limited lifetime warranty! We won't be able to take any action regarding replacement of the item.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you so much for your timeI apologize for the incorrect information that was previously provided in errorI have reviewed your account associated with the e-mail ***@ [redacted] and at this time your funds were disbursed January 25th, for $1,Funds can take 3-business days to appear in your bank account.Federal Automated Clearing House (ACH) Trace ID for this fund transfer: [redacted] .Thank you for your understandingPlease note that funds for orders will be placed in reserve for up to days after the shipment confirmation dateOnce your funds become available balance on your Payments report, Amazon will initiate transfer of these funds to your bank account on the subsequent settlement dateChargebacks, A-to-z Guarantee claims, outstanding fees, and other events also might influence the timing and amount of the settlementThank you so much for your time and please have a lovely day

Complaint: [redacted] I am rejecting this response because: I'm sorry, but providing some minor promo credit which I cannot even use to repurchase the items missing is ridiculousIs this your sort of idea of customer service regarding the situation? Not only do you disregard the constant lying from your employees, the misinformation of your database, but to give some promo credit that is UNUSABLE to replace the items or even reimburse my costs incurred only shows how far amazon has fallen from the customer oriented company it self proclaimed itself to beThis prime membership is a complete waste of money.Sincerely, [redacted] ***

Hello from Amazon.com,We are writing regarding order id [redacted] We are sorry for any inconvenience that this may have caused youWe have asked the seller to arrange a pick up for the item and are awaiting a response.Thank you

Hello, We are unable to credit the buyer for this order as they are out of return window as per amazon policyIn summary, we are unable to take the action requested by the buyer as they are not eligible as pee the policyRegards,Ajith

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that your packages were delivered late.In general, when customer places an order, we estimate shipment date based on the proximity of inventory to the delivery address, as well as how quickly we can obtain and assemble items for shipmentThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two day Shipping.More information about the shipping options can be found on our help pages here:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.I understand that this might not erase the inconvenience this experience has caused to you, but I want you to know that we value you as a customer.I see that a full refund of $was already issued on the orderYou'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] To make up for the inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=201894800Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I have already done followed the above protocol multiple times.I can not provide any additional information Amazon has removed it from my account and from the system, which was part of my complaint!I have included my account profile login They can make all transactions visible and review previous buyer comment and see they are in contradiction I also filed a complaint against the buyer with no communication or resolution from AMAZON It is for the above reason I am rejecting their response.thankyou Sincerely, [redacted] ***

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem with your refund for order # [redacted] .I've reviewed details and can see that you've reached out to our billing team on this issue.As mentioned, Telecheck Recovery Services Inc(TRS) is the payment processor for any Amazon.com order that uses the Bank Account payment methodIt appears that the payment for one or more shipments from this order were returned by your bankThis is similar to a returned paper check.Some of the more common reasons for a returned payment include: [redacted] mis-keying or omitting digits to account numbers and/or routing numbers [redacted] recent changes to your financial institution's ABA routing number and/or account number structureAmazon.com is unable to reprocess this transactionFor further assistance, please contact TRS toll-free at 1-800-964-Here are their hours:Monday - Thursday from 5:a.mto 5:p.mPacific timeFriday from 5:a.mto 2:p.mPacific timeOnce you have addressed this issue with TRS, they will re-process your paymentPlease allow two to three business days for your payment to clear.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service teamI've shared your feedback about our customer service with the appropriate teams for future improvements to avoid situations like this in the future.I've checked your account and see that you have $promotional balance in your accountNow I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.Regarding $reward points: Since the order was cancelled the points will go back to the same paymentTo discuss your rewards program account status, balance, and ability to use rewards points, please contact your rewards program provider at the number listed on the back of your related credit card.Answers to other questions about Shop with Points are available on our Help pages:http://www.amazon.com/help/shopwithpointsI hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the time the investigation has caused.Our concerned team is working on this issue on PriorityHowever, they would like to confirm the email address to which you have been receiving the emailsThey have been researching using this email address using which you have filed the caseI would request you to confirm so that they can resolve this issue as soon as possible.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***, I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked your order and see that we have charged $to your visa card on March 2, 2017.Also, a refund was issued to your VISA on March 30, for $and $15.56, respectively.I see that we've issued a refund for the amount of $34.00($and $19.19) in the form of gift cardThese funds were applied to your next orderYou can view your gift card balance and activity here: [redacted] You can view details of the completed refund on your Amazon.com account: [redacted] As you haven't received a full refund, I've made an excpetion and issued an additional refund of $to bring the total to $in the form of gift card.If you don't see the refund posted to your visa card, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at [email protected] include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentWe look forward to seeing you again soon.Regards,Purna C [redacted] N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of your experience regarding an order placed with a seller on our websiteThis isn't what we want our customers to experienceI can absolutely understand your frustration and it's truly regrettable for the concern this has caused.The "Elements EAS-SEC-RAFS-LAFL-CS-SADD-Easton Top Grain Saddle Leather Sectional Sofas" listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.I've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is taken.However, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line: [redacted] Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Thanks for bringing this to our attentionWe look forward to making sure this is taken care of and restoring your faith in our website.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience you've had with the charges on your bank account.Since this is a unique situation, I'm collaborating with our Payments Team to work on a resolutionI know your wait has been frustrating and for that, I truly apologizePlease allow me 2-business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry, you couldn't send the gift on timeI understand how disappointing this could be.I understand that when you try to find items for gift, its defaulting the search to your addressThis usually happens when you are logged in and searching for itemsSame day delivery is address specific and until unless you proceed to checkout and select your gift recipient's address, it wont show you the possible shipping options.Though we do not have an immediate fix to help you with the issue, I hope the below information would help you.You can check to see if your zip code is eligible at [redacted] Also, To find items eligible for Prime FREE Same-Day or One-Day Delivery, look on the left-hand side of Amazon.com when searching or browsing for itemsYou'll see filters for "Prime FREE Same-Day" and "Prime FREE One-Day," depending on the time of day.Since you are trying to order a gift and want to get it delivered to your friend, I would suggest you switch the 1-click setting for time being whenever you order so that you can know if you can get the item shipped via Same Day Shipping.To view and update your default address, go to [redacted] Nonetheless, I've forwarded the feedback to the concerned team so that they can work on future improvements[redacted] , I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have not seen a refund to my gift card balance and the only refund I've seen to my credit card, or have been contacted by Amazon about outside of this email thread, is for $150, a far cry from the $that I am due I checked my credit card balance just a few minutes ago and now I see an extra charge for yet I haven't ordered a thing and that is not the correct amount for the refund This needs to be resolved ASAP.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:If its not illegal to do what your doing it certainly should be!At the very least im glad there are places like BBB where you cant just go and hide a negative review from a paying customer. Since your not interested in doing what is right or even ethical I will go ahead and share this information with every website that accepts reviews. I can only imagine how many others have had a similar issue and I find this completely absurd.One day in the future I hope I read about a class action law suit against Amazon. Until then let this complaint stand as an example of a company which HIDES NEGATIVE REVIEWS from PAYING CUSTOMERS through the use ABSURD INTERNAL POLICIES. Until now I did not understand why so many people rely on 3rd party website for reviews. And after looking I can see in seconds that this is an actual problem.Reference: https://www.theguardian.com/money/2015/feb/16/ [redacted] While I did click the trial and signed up knowinly the trial "advertised and offered" unlimited streaing. I was completely duped into thinking I would have access to the amazong prime library. At the very least the amazon original content. Yet almost none of it is available! Again I cannot for a second understand how this is legal. On top of that Amazon dumps / rejects my review of 1 star stating its against their policies. All of this has to be illegal!I run four large websites which receive over 100 million visitors per month, I will be sharing this and running a campaign targeting this issue across the world and encouraging everyone to share, discuss and then lets see what happen.

Complaint: [redacted] I am rejecting this response because: This does nothing to correct my issueyou throw info at me and not even reach out to me to confirm that my issues have been correctedis this an issue with my account? is this an issue with uneducated employees? No one has even reached out to me to see if we can try to trouble shoot this issuelet me give you a hand Hello ***,I understand you are having issuescan we set up a time where we can try to address your concerns? I understand you are unable to view you subscription to free time onlinehave you reached out to us before? Oh yes, you have? hm let me see if I can pull up the chat log and see what was discussed? or you were transferred around multiple times? somehow ended up in sales? IM SORRY? Maybe with permission from you can we reset your password and see if we can try to address the issue from our end?? maybe we can save some of your time to fix OUR ISSUE?Thank youmaybe something along those lines would be better to try to fix my issue? clearly you must doubt my intelligenceclearly! I find amazons response an insultthis is very poor customer serviceplease refer to the attached screen shots to see what is in my "manage your contact and devices." and incase you dont want to read my initial complaintI JUST WANT TO SEE MY SUBSCRIPTIONI SHOULD HAVENT TO LOOK AT MY CREDIT CARD STATEMENT AND GUESS WHAT MY CHARGES ARE FOR!!!!!!!!!!!! Sincerely, [redacted]

Complete lie Amazon charged me again on October WHY DO YOU KEEP CHARGING ME I CANCELLED THE SUB!!! Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello from Amazon.com, We are writing in response to the complaint # [redacted] A full refund for the claim amount was issued to the payment method used to place order [redacted] Buyer can check the status of the refund on the orders page in their account section of our website ( [redacted] ) -- Refund Date: 11/04/ -- Refund Amount: $ If the order was paid by credit card, it may take several business days for the refund to appear on thir credit card accountWe request buyer to check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order Sincerely,