Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.Thanks for taking time and writing back to us.I understand your concern about the refund on the order # [redacted] . I've reviewed our previous correspondence with you, and I'm very sorry about the incorrect information you received.As previously informed, Please understand that we issue refund to the original payment method used on your order. As the order was placed through GC and CC, in this case , the original payment method for your order is GC and CC and this is the reason refund was issued to GC and CC for the respective amounts.Also please note that once the refund is issued we cannot reverse the refund due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.Regarding the customer service, I've already made supervisory personnel aware of this situation and made sure that it doesn't happen in the future.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Greetings from Amazon, Thank you for your inquiry. We have reviewed all the information in regards to order ID [redacted] and the feedback left by the buyer on March 29. We have concluded the feedback does not meet the criteria for removal per Amazon's guidelines, as listed below: [redacted] The... feedback includes obscene language. [redacted] The feedback includes seller-specific personally identifiable information. [redacted] The entire feedback comment is a product review. [redacted] The entire feedback comment is about fulfillment or customer service for an order fulfilled by Amazon.The feedback contains information regarding the item not being as expected and the customer's honest opinion in regards to the seller's customer service, based on the communications had through Amazon's buyer-seller messaging system. If the seller believes this buyer to be abusive they have a path available to report this to the concerned team so the buyer's account is reviewed. Based on the seller's case history with seller support, this has already been reported to our buyer investigations team.The seller can also opt to resolve the situation by communicating with the buyer. Based on recent messages exchanged, we found the seller decided to refund the return shipping on April 19 and, on the same date, the buyer requested the necessary information to remove the feedback comment left. While refunding the return shipping was the seller's decision and not a requirement, buyer's on our platform have a right to leave their honest opinion regarding their experience with any given order and removing the feedback will be the buyer's decision as Amazon cannot take any further action per the aforementioned guidelines. We trust this clarifies the seller's doubts. Tell us why here...

Hello ***,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.Thank you for writing back to us.We always appreciate customer input on how we can improve our services; I've already forwarded your comments to our shipping department.You can also use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doing. Your input will help us improve product and Amazon packaging. Visit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ you still want the item, you’re welcome to place a new order for the items which are fulfilled by Amazon.com using One Day Shipping and write back to us by replying to this email so that we can waive off/refund the shipping charges and price difference(if any).Thank you for choosing Amazon.com.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that your packages were delivered late.In general, when customer places an order, we estimate shipment date based on the proximity of inventory to the delivery address, as well as how quickly we can obtain and assemble items for shipmentThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two day Shipping.More information about the shipping options can be found on our help pages here:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.I understand that this might not erase the inconvenience this experience has caused to you, but I want you to know that we value you as a customer.I see that a full refund of $was already issued on the orderYou'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] To make up for the inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=201894800Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the misunderstanding caused regarding the extra charge that you're seeing on the order# [redacted] .I've checked the order and see that you have been charged only $for the bean bag and the additional $is an authorization for the cancelled item "Qedertek Solar Christmas Lights, 40ft LED Waterproof Outdoor Decoration Lighting for Indoor/Outdoor, Patio, Lawn, Garden, Christmas, and Holiday Festivals (Blue)"When you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsAlthough you could be seeing a pending authorization for on your order.Please know that, an authorization isn't an actual charge to your credit card or bank accountRather, it confirms the card and reserves the funds until the order shipsWhen the item ships we charge the card and release the pending authorizationThese authorizations will usually show as “pending” or “memo” on your bank statement and it may reflect on your actual balanceHowever it is not a real charge.These Authorizations can only be removed by your BankBanks differ regarding authorizations; some release authorizations automatically after hours while some take up to days.Hence I'd request you to contact your bank so that they can tell you why funds on your account may be unavailable and clarify their policy on how long they hold payment authorizations for online orders.Further regarding the dispatch of the order, as explained earlier the website that the product detail page clearly states that the item "Usually ships within to days"This indicates it will take to days for the item to get dispatch after it enters into shipping process and it will be delivered according to the shipping speed you select while placing the order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mythili,Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you so much for your timeI apologize for the incorrect information that was previously provided in errorI have reviewed your account associated with the e-mail ***@ [redacted] and at this time your funds were disbursed January 25th, for $1,Funds can take 3-business days to appear in your bank account.Federal Automated Clearing House (ACH) Trace ID for this fund transfer: [redacted] .Thank you for your understandingPlease note that funds for orders will be placed in reserve for up to days after the shipment confirmation dateOnce your funds become available balance on your Payments report, Amazon will initiate transfer of these funds to your bank account on the subsequent settlement dateChargebacks, A-to-z Guarantee claims, outstanding fees, and other events also might influence the timing and amount of the settlementThank you so much for your time and please have a lovely day

Complaint: [redacted] I am rejecting this response because: I received a response from Khen COf the Customer Service team that authorized the payment as a one time exception as either a gift card or back on my Visa card.Sincerely, [redacted]

Hello ***,I'm Sandhya [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry this has been a disappointing order experience for you; this doesn't normally happen.I've checked your account for the order # [redacted] and see that you've placed this order from [redacted] on our website.I understand you've filed a dispute with your bank and canceled it.As you've not received the order, I've issued a refund of $to your Credit CardYou'll see the refund on your credit card statement in the next 3-business days.Again, I'm sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the misunderstanding caused.The order number provided in the complaint is # [redacted] and it is shipped by the seller mccannfam3.I checked image, details you provided now and see that you are inquiring about a different order # [redacted] which is shipped and sold by the third party seller, bodescentialsEven this order has been canceled by the sellerA button to contact your seller is available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] As already mentioned, Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderAmazon.com is not directly involved in these orders.Please know that order cancellations can happen for a number of reasons, such as inventory issues or concerns of the product qualityWhile we're able to determine why an order was cancelled at times, the decision is ultimately one that's left to the seller of record and their personal business planThis item was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.Only the seller can answer questions about their products and order fulfillmentWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Unfortunately, we do not price match as the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over timeWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry, you couldn't send the gift on timeI understand how disappointing this could be.I understand that when you try to find items for gift, its defaulting the search to your addressThis usually happens when you are logged in and searching for itemsSame day delivery is address specific and until unless you proceed to checkout and select your gift recipient's address, it wont show you the possible shipping options.Though we do not have an immediate fix to help you with the issue, I hope the below information would help you.You can check to see if your zip code is eligible at [redacted] Also, To find items eligible for Prime FREE Same-Day or One-Day Delivery, look on the left-hand side of Amazon.com when searching or browsing for itemsYou'll see filters for "Prime FREE Same-Day" and "Prime FREE One-Day," depending on the time of day.Since you are trying to order a gift and want to get it delivered to your friend, I would suggest you switch the 1-click setting for time being whenever you order so that you can know if you can get the item shipped via Same Day Shipping.To view and update your default address, go to [redacted] Nonetheless, I've forwarded the feedback to the concerned team so that they can work on future improvements[redacted] , I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello from Amazon.com, We are writing in response to the complaint # [redacted] A full refund for the claim amount was issued to the payment method used to place order [redacted] Buyer can check the status of the refund on the orders page in their account section of our website ( [redacted] ) -- Refund Date: 11/04/ -- Refund Amount: $ If the order was paid by credit card, it may take several business days for the refund to appear on thir credit card accountWe request buyer to check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order Sincerely,

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of your experience regarding an order placed with a seller on our websiteThis isn't what we want our customers to experienceI can absolutely understand your frustration and it's truly regrettable for the concern this has caused.The "Elements EAS-SEC-RAFS-LAFL-CS-SADD-Easton Top Grain Saddle Leather Sectional Sofas" listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.I've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is taken.However, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line: [redacted] Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Thanks for bringing this to our attentionWe look forward to making sure this is taken care of and restoring your faith in our website.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the time the investigation has caused.Our concerned team is working on this issue on PriorityHowever, they would like to confirm the email address to which you have been receiving the emailsThey have been researching using this email address using which you have filed the caseI would request you to confirm so that they can resolve this issue as soon as possible.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Dear ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the misunderstanding.I've researched and see you've placed an order for the DVDs which are Temporarily out of stock.When an item is listed as "Temporarily out of stockOrder now and we'll deliver when available," this means the item is currently out of stock and we’re not sure when we’ll get more of this itemIf you order one of these items, we'll do our best to get the item for you, and we'll send an e-mail as soon as we have more information.Our Customer Service agent has suggested you to place an order for the available items(which are sold by a seller and fulfilled by Amazon.com) as you were expecting the order to be shipped immediatelyUnfortunately, we'll not be able to honor the same priceIf you place a new order, we'll just waive off the shipping charges.Note: We've already waived off the shipping charges on your orderYour order will be shipped as soon as we get the inventory from our suppliers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Complaint: [redacted] I am rejecting this response because: I have not seen a refund to my gift card balance and the only refund I've seen to my credit card, or have been contacted by Amazon about outside of this email thread, is for $150, a far cry from the $that I am due I checked my credit card balance just a few minutes ago and now I see an extra charge for yet I haven't ordered a thing and that is not the correct amount for the refund This needs to be resolved ASAP.Sincerely, [redacted] ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience you've had with the charges on your bank account.Since this is a unique situation, I'm collaborating with our Payments Team to work on a resolutionI know your wait has been frustrating and for that, I truly apologizePlease allow me 2-business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This does nothing to correct my issueyou throw info at me and not even reach out to me to confirm that my issues have been correctedis this an issue with my account? is this an issue with uneducated employees? No one has even reached out to me to see if we can try to trouble shoot this issuelet me give you a hand Hello ***,I understand you are having issuescan we set up a time where we can try to address your concerns? I understand you are unable to view you subscription to free time onlinehave you reached out to us before? Oh yes, you have? hm let me see if I can pull up the chat log and see what was discussed? or you were transferred around multiple times? somehow ended up in sales? IM SORRY? Maybe with permission from you can we reset your password and see if we can try to address the issue from our end?? maybe we can save some of your time to fix OUR ISSUE?Thank youmaybe something along those lines would be better to try to fix my issue? clearly you must doubt my intelligenceclearly! I find amazons response an insultthis is very poor customer serviceplease refer to the attached screen shots to see what is in my "manage your contact and devices." and incase you dont want to read my initial complaintI JUST WANT TO SEE MY SUBSCRIPTIONI SHOULD HAVENT TO LOOK AT MY CREDIT CARD STATEMENT AND GUESS WHAT MY CHARGES ARE FOR!!!!!!!!!!!! Sincerely, [redacted]

Complete lie Amazon charged me again on October WHY DO YOU KEEP CHARGING ME I CANCELLED THE SUB!!! Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:If its not illegal to do what your doing it certainly should be!At the very least im glad there are places like BBB where you cant just go and hide a negative review from a paying customer. Since your not interested in doing what is right or even ethical I will go ahead and share this information with every website that accepts reviews. I can only imagine how many others have had a similar issue and I find this completely absurd.One day in the future I hope I read about a class action law suit against Amazon. Until then let this complaint stand as an example of a company which HIDES NEGATIVE REVIEWS from PAYING CUSTOMERS through the use ABSURD INTERNAL POLICIES. Until now I did not understand why so many people rely on 3rd party website for reviews. And after looking I can see in seconds that this is an actual problem.Reference: https://www.theguardian.com/money/2015/feb/16/ [redacted] While I did click the trial and signed up knowinly the trial "advertised and offered" unlimited streaing. I was completely duped into thinking I would have access to the amazong prime library. At the very least the amazon original content. Yet almost none of it is available! Again I cannot for a second understand how this is legal. On top of that Amazon dumps / rejects my review of 1 star stating its against their policies. All of this has to be illegal!I run four large websites which receive over 100 million visitors per month, I will be sharing this and running a campaign targeting this issue across the world and encouraging everyone to share, discuss and then lets see what happen.

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for thatI hope I can resolve this issue for you now.I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your ordersYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.I've shared your comments as a feedback to our transportation teamCustomer feedback like yours really helps us continue to improve our store and provide better service to our customersUpon checking, I can confirm that one of our CS phones supervisor is personally looking into this matter and can confirm that she arranged pickup for the extra item as per time frame you've mentioned.I can also see that a partial refund of $has been issued to payment method used on this order.Rest assure that this won't be happen again in future.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com