Amazon.com

Hello ***, I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked your order and see that we have charged $to your visa card on March 2, 2017.Also, a refund was issued to your VISA on March 30, for $and $15.56, respectively.I see that we've issued a refund for the amount of $34.00($and $19.19) in the form of gift cardThese funds were applied to your next orderYou can view your gift card balance and activity here: [redacted] You can view details of the completed refund on your Amazon.com account: [redacted] As you haven't received a full refund, I've made an excpetion and issued an additional refund of $to bring the total to $in the form of gift card.If you don't see the refund posted to your visa card, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at [email protected] include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentWe look forward to seeing you again soon.Regards,Purna C [redacted] N.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We detected unusual activity associated with items previously purchased on your account As a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation, and if you have any additional issues with your account, please feel free to contact us.Regards,Raghavender S.Amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service teamI've shared your feedback about our customer service with the appropriate teams for future improvements to avoid situations like this in the future.I've checked your account and see that you have $promotional balance in your accountNow I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.Regarding $reward points: Since the order was cancelled the points will go back to the same paymentTo discuss your rewards program account status, balance, and ability to use rewards points, please contact your rewards program provider at the number listed on the back of your related credit card.Answers to other questions about Shop with Points are available on our Help pages:http://www.amazon.com/help/shopwithpointsI hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because the way I was automatically signed up to Amazon Prime should be changed so it does not happen to others in the future Sincerely, [redacted] ***

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your concern regarding the refund for the Gift card balance on your accountWe have closed your account and canceled all pending ordersWe took these actions because your use of the payment card that you supplied was not authorized by the cardholder.As mentioned, please contact the card issuer and have them send the information below to our secure fax line:-- The billing name and address that you registered to the card.-- The last two digits of the payment card.You can find our fax number on the Amazon.com Help https://www.amazon.com/help/addressverificationShould you have any further queries, please reply to the email you received from our account specialistsI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sandhya [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.We detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation, and if you have any additional issues with your account, please feel free to contact us directly by replying to [email protected],Sandhya ***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.We've reviewed your account and can confirm that your account is in status.In order to login into your account, we can only able to assist you Via phone due to account security issues.I request you to reach our Phone customer support team To contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts.If you can't access this page, our customer service phone numbers are as follows:- Calling from within the U.Sor Canada: 1-866-216-1072- International: 1-206-266-2992Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: price that was advertised and purchase should have been honored it was not there place to cancel with no noticeI would not have be aware if I had not inquired on shipping method it was charged to my credit card to BBT severe customer service agents gave me different stories the fact is the and lying about in writing about it being fraudulentI had to contact my bank and get a new card then was told it was a technical error Thank you, [redacted] Sincerely, [redacted]

Hello [redacted] ,I'm Meraj from Amazon.comI'm following up with you regarding your Revdex.com case of your account.Upon checking the recent correspondence I've found that our account specialist team has already sent an email on Monday, February 19, 8:AM (PST).Email as follows:"I’ve reviewed your e-mail, and I understand you're concerned about the decision to close your accountWhile we realize issues with shipping and delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correctThe decision to close your account is a final one, and we aren’t able to consider further requests to reinstate it or issue anymore refundsI’m sorry for any disappointment and appreciate your understanding.We’ve also checked and have found no unauthorized activity on your account and your unused gift card balance is no longer available.We won’t be able to offer any additional insight or action on this matter and any further inquiries won't receive a response."Please feel free to contact us directly by replying to [email protected] if we can be of further assistance

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the free time subscription.I'd suggest you to visit Manage Your Content and Devices (www.amazon.com/mycd) on your computer to find the content and settings.If you'd like to cancel the subscription for a full refund, please let me know so that I can process a refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.com http://www.amazon.com ==========================

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your package never arrived and you had to contact usI've checked and see we've already requested a refund for $to cover the full amount of this shipment, including any shipping costs.Since your order was paid for with points, $has been refunded to your points balance and will appear in 2-business days.You can view the status of your refund in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID [redacted] If the order does show up, please either refuse it or use our Online Returns Center (http://www.amazon.com/returns) to return itYou can also let us know if you'd rather keep the item and pay us back.www.amazon.com/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this helps!Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello ***,I'm Mohammed from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I've reviewed your correspondence and confirm that we will not be able to issue any refund further on order# [redacted] .Your account is closed and will not be reinstated until the dispute with charge back is resolved.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mohammed G. Amazon.com http://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to hear you haven't received your " By Beth A. Rich Medical Coding: A Journey (MyHealthProfessionsLab... Series) (1st Edition) " yet; you should have received it by now. [redacted] , When you buy from an Amazon Marketplace or Merchant seller, it's important to note that your order is neither fulfilled nor shipped directly by Amazon.com. Because this order is being shipped by a seller within our Marketplace, we're unable to provide you with any details about the shipping status of your order.In order to help you in this, I've contacted seller on your behalf to deliver this package at earliest. You'll receive a copy of this e-mail shortly.You can also view the e-mail that was sent to Lucky's Fulfillment in Your Account at the following link:https://www.amazon.com/gp/communication-manager/outbox.htmlPlease give the seller two business days to get back to you. If you aren't able to work this out with the seller, you can file an A-to-z Guarantee claim to request reimbursement for the order. More information, and a button to file a claim, is here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlWe hope to see you again soon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your order# [redacted] . I do... realize that you're upset with our stance on this matter, however, I want to assure you the response you received from our customer service team is correct.Please note that we're unable to add items to an order or reinstate cancelled orders due to which we had advised alternatives to place a new order. While I'm sure it's disappointing to see an increase in the price of the Sneakers, our prices regularly change (we constantly receive new data from our suppliers) and the price you saw was the lowest price we were able to offer at the time.More details on our pricing can be found in our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=468502&As mentioned, we're unable to offer any price adjustments in relation to this matter. However, I've made a one time exception and issued a $50.00 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Please understand that I'm issuing this credit because of the exceptional circumstances.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Concerning your previous correspondence with our Customer Service team, I believe there are areas for improvement and I'll be sure to follow-up on any helpful training opportunities.Again, I'm sorry for the time you've spent dealing with these issues and I hope you'll give us another chance in the future.Thank you for being a valued customer. We appreciate your business and look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Only days passed after I purchased this item on Cyber Monday Item wasn't even opened I request an adjustmentI'm not returning the item

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I once again apologize for the unsatisfactory experience you've had regarding the recent order for "Pyle PLMCA51BT Bluetooth Weatherproof Speaker & Amplifier System, Water Resistant, Mobile Mountable Audio Streaming-Set of ".I do understand that you would prefer a replacement order for this itemAs informed earlier, this item was ordered from DEAL CHASER, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Also, this seller is no longer selling this itemPlease be assured that sellers are committed to sell only genuine products to customers on Amazon.comAll sellers listing their products on Amazon.com are required to enter an agreement to list and sell only genuine products.I'd like to ask you to send a report to our Investigations team about thisEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationPlease go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.Further, I see that this item has been returned and a full refund of $has been processed on June 28, to your original payment methodRefunds typically process within 3-business days and appear as a credit on your statementYou can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID [redacted] If you don't see the Visa refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at [email protected] include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentI see that the same item is available on our website which is being sold&fulfilled by Amazon.comIn this case, you may place a new order for this itemThe availability status for this item is "Usually ships within to months." Please understand that our shipping estimates--such as "Usually ships within to months "--take into account the time it takes to receive the item from our suppliers, pack it, and prepare it for shipment.Please feel free to contact us directly by replying to [email protected] if we can be of further assistancRegards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for your patience.We have restored access to your account, however, further violations of Amazon policies may result in account deactivation.To ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the poor delivery service you've been receiving with our Amazon Logistics while delivering your parcel, and I appreciate you making us aware of your experience.This definitely isn't the experience we expect our customers to have when ordering from our site or using our servicesRegardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with Amazon Logistics.I've made sure our fulfillment and shipping teams are aware of these instances - I am confident they'll appreciate the opportunity to look into each case so improvements can be made and take appropriate action on the delivery associateI know your experience makes you hesitant to use our services, but I do hope you'll allow us the opportunity to improve, and you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message As mentioned, we won't be able to take any action on those reviews as they're not against our guidelines I'm so sorry, but we can't offer any additional insight or action on this matter Thanks for your understanding Regards,Vijay K.Amazon.comhttp://www.amazon.com