Amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the poor delivery service you've been receiving with our Amazon Logistics while delivering your parcel, and I appreciate you making us aware of your experience.This definitely isn't the experience we expect our customers to have when ordering from our site or using our servicesRegardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with Amazon Logistics.I've made sure our fulfillment and shipping teams are aware of these instances - I am confident they'll appreciate the opportunity to look into each case so improvements can be made and take appropriate action on the delivery associateI know your experience makes you hesitant to use our services, but I do hope you'll allow us the opportunity to improve, and you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.While looking into your Order# [redacted] , I see that refund of $was issued to Gift Card on October 13, 3:PM (PDT) for two itemsx Xprite 31.5" LED High Intensity White & Amberx SereneLife Safe Box | Fire Safe BoxConfirmation mail was sent to you on Friday, October 13, 5:PM (PDT)Further on September 18, 7:AM (PDT), I see that refund of $was issued to Gift Card for one itemx Ediors HID BulbsConfirmation mail was sent to you on Monday, September 18, 9:AM (PDT)The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you ***'t wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an order.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcI hope this helps!Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have to wait weeks to see if the carrier changes make any difference at all Sincerely, [redacted]

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you would like amazon to restore your review privileges so that you can review and post question on our website.As per the update received, we have determined that you have violated our Community GuidelinesAs a result, we have suppressed all of your reviews, and you will no longer be able to post community content on AmazonThis includes Customer ReviewsCustomer Reviews are meant to give customers unbiased product feedback from fellow shoppersBecause our goal is to provide Customer Reviews that help customers make informed purchase decisions, any accounts and reviews that could be viewed as advertising, promotional, or biased will be removedYour community privileges may have been revoked for one or more of the following reasons: -- Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review-- Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products-- You requested free or discounted products in exchange for reviewsWe made this decision after carefully considering your accountThis decision is final, and your community privileges will not be reinstatedTo learn more about our policies, please review the following on Amazon.com: -- Community Guidelines (https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730) -- Anti-Manipulation Policy for Customer Reviews (https://www.amazon.com/gp/help/customer/display.html?nodeId=201749630) -- About Promotional Content (https://www.amazon.com/gp/help/customer/display.html?nodeId=202094170) We cannot share any further information about this decision, and we may not reply to further emails about this issueRegards,Manikant T.Amazon.comhttp://www.amazon.com

Hello, After reviewing the seller's concern regarding to this order, we have decided to refund the amount that was deducted from their accountAmount deducted was $(other Amazon fees were not deducted which accrued for $87.8)Amazon has processed the refund for this amount and we will proceed to consider this matter solvedThank you

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding complete refund for the Kindle Unlimited Paid Membership of your account under the email address " [redacted] @yahoo.com".Since this is a unique situation, I'm collaborating with our Digital team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Prathyusha TAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , an Amazon.com Gift Card can only be redeemed on the website where it was issuedI'm sorry for any inconvenience this situation has caused.If you don't want the Amazon.com Gift Card you received, you can ask the purchaser to contact usWe will be able to refund the amount paid for the gift card Thank you for your suggestion, I've forwarded it to our internal team for consideration while making future improvements.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the prime membership.I've checked your account and see that you've subscribed for prime membership at the time of placing the order.Please know that having your billing information on file while placing the order allows your membership to a paid membership planWhen you place the order if you're not a prime member we offer our prime two day shipping and ask you to sign up for membershipYou can ignore the pop up which you've got and proceed with the orderI see that you've subscribed for the membership when you've placed the orderAs you've used prime trial benefits earlier you've been charged for the prime paid membership directly.I hope this information helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry for the disappointment you had with the delivery of your recent order with the same carrier Lasership.... This isn't what we want our customers to experience.As a prime customer you intended to receive the items on time at correct address, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with Lasership.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again. We’ll use your feedback to immediately improve the delivery performance of Lasership.We've made an exception and given priority to other available carriers for future deliveries to your [redacted] **. Although other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee Lasership won’t be chosen in the future, but we'll do our best to accommodate you. It'll take about 3 weeks for this change to go into effect and will be applied to your home address only.Regarding issuing refund for Amazon prime, I've now cancelled the amazon prime and issued a refund of $99 to your payment card. You'll see the refund on your credit card statement in the next 3-5 business days. However If you wish to remain a member of Amazon Prime, you'll need to rejoin by visiting our Sign-up page here:http://www.amazon.com/primePlease be aware that you'll be charged for a paid membership if you rejoin Amazon Prime.More information about Amazon Prime is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=13819211I've also reviewed our previous correspondence with you regarding your most recent orders not getting delivered on time or to incorrect address. Although the previous responses correctly reflect our current procedures at this time, for De-prioritizing the carrier Lasership. I hope this solution works for you.I understand that you requested your account be closed, but I hope my efforts to correct this misunderstanding have been satisfactory. However, if you'd still like to close your account, I want to make sure that closing your account won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com log-in on other sites (e.g., MYHABIT.com, Audible.com, certain international Amazon sites, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.)-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Payments account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/aws-accoun...⇄ you've reviewed this information and still want to close your Amazon.com account, write back by visiting the address below:https://www.amazon.com/gp/help/rsvp/rsvp-mi.htmlOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for your patience.We have restored access to your account, however, further violations of Amazon policies may result in account deactivation.To ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and confirmed from our account specialists team that your account has been closed due to the usage of Gift cards from Unauthorized sources.We have already sent multiple e-mails regarding the same and we are unable to reinstate the account here Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted] I am rejecting this response because:First and foremost this is not even a response, its some regurgitated script from Amazon.My Review is negativeAs far as I can tell it meets your guidelines except for the fact it is negative(So at the very least this Revdex.com record will stand as proof)."Please know that we won't be able to post the review if it's not meeting our guidelines." without actually telling me why my review is considered against your guidelines I consider your response a jokeShow some respect to your customers!Why did you advertise PRIME to me knowing that I would not be able to use your service?I can only assume Prime was advertised to me to entice me to signup as I was offered some free trial with your companyOnly to find out that a) the crap does not work for me and b) my review does not meet your guidelines (which I might add is a joke)From my perspective this is what I see, a company promoting something is not even available, taking my money, not providing the service advertised and then rejecting my negative reviewThat is a pretty damn good summary!Then having some apathetic agent respond in the worst way possilbe with zero concept of customer serviceWorst attempt at customer service I've seen in a long time.What is the point of updating my payment method? Based on what you said, "can only be purchased, streamed, and downloaded by customers in the United States"Sincerely, [redacted] ***

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem you had with your Aquafaucet Led Waterfall Widespread Bathroom Sink Faucet Brushed Nickel Two Handles I've checked your order and see the item was ordered from AquaFaucet, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.I've issued a full refund of $to your original payment methodThis refund will appear in the next 3-business days as a credit on the original payment method used for the order.Further, I understand you are unable to return the itemBecause of the circumstances, there's no need to return the item to usYou're welcome to dispose of it at your convenience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message As mentioned, we won't be able to take any action on those reviews as they're not against our guidelines I'm so sorry, but we can't offer any additional insight or action on this matter Thanks for your understanding Regards,Vijay K.Amazon.comhttp://www.amazon.com

I JUST WANTED MY RESPONSE TO GO TO AMAZONI HE REAL TRUTH IS, THAT I HAD OPTIONS TO RETURN THE ITEM TO GET REFUNDEDPLUS I HAVE PROOF DOWNLOADED THAT I'D GET REFUNDEDTHE SELLER LIED, AND I HAVE PROOF HE DIDTHE SELLER, AND AMAZON THINK IM STUPIDI'M NOTI HAVE PROOF THAT I SHOULD'VE RECEIVED MY REFUNDI JUST WANTED AMAZON TO KNOW THATI DON'T WANT THE REFUND NOW, BECAUSE AMAZON WILL BE PAYING ALOT MORE THEN THE COST OF THIS ISSUE IN THE LONG RUNMY ACCOUNT WAS CLOSED, AND THAT'S WHAT I REALLY WANTEDBUT I HAVE ALL THE PROOF I NEED THAT I SHOULD'VE RECEIVED THE REFUND, AND THAT I WAS TREATED VERY WRONG THANK YOU, [redacted] ***

Hello [redacted] ,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you'd with Echo.About Echo:I recommend contacting us by phone, so we can gather more information for our developers to investigatePlease understand that for account security reasons, we ask our customers to contact our Alexa team over phone for troubleshooting, replacements and refundsYou can reach us by phone directly and toll-free using this link: https://www.amazon.com/clicktocall-alexasupportWe're available from a.mto p.mPacific time, seven days a weekWhen you contact us, please make sure you have the device and any additional accessories (such as the power adapter) with you.About Prime extension:I've checked your account and see that you've previously subscribed for Prime membership between May 6, - June 22, There is no active Prime membership in your account.Unfortunately, I'm unable to extend your Amazon Prime membership further.About Audible book:From your message, I wasn't sure of free Audible book you're referring toI request you to write back to us with link of 'free Audible book' promotion along with item title and price, so that we can do the needful.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry about the unauthorized Prime charge on your Son's credit cardBelieve me that's certainly not what we want you to experience.After researching your account, I've confirmed that we were unable to charge your preferred payment method which is MasterCardA charge can be declined for a variety of reasons, some of which may not be related to the validity of the credit card.For your convenience, the charge was applied to another payment method (your son's card) we have on record for youThis feature prevents any interruption in your Amazon Prime benefits should the primary payment method fail.I understand that this was not what you expected to happenI've issued refund for the Amazon Prime membership in the amount of $to your son's Visa card without cancelling your Prime membershipYour prime will be active until May 21, 2018.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Rather than apply your Amazon Prime fees to a different card, we won't charge you for this subscription periodWe hope you will accept this gesture of goodwill with our sincere apologies and that you will enjoy your Amazon Prime benefits to their fullest, because we truly believe this feature is great for our customers.To change the default payment method for future renewals, please visit the Manage Your Prime Membership https://www.amazon.com/gp/primecentralNonetheless, I've forwarded your feedback to Prime membership team for their consideration department for future improvementsWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.While this is the least that we can do to address the unintentional inconveniences that was caused, I hope you find this offer is satisfactory and up to your expectations.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello, This customer's account has already been reinstated The seller was informed of this decision on November 2nd, via email Thank you, Seller Performance Amazon.com

Complaint: [redacted] I am rejecting this response because:Amazon & Amazon Prime are still sending me e-mails & I so do not want them to send me any more! Sincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't received your order yet.To help you in this, I've submitted an A-to-z Guarantee claim on your behalf.Processing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com