Amazon.com

Complaint: [redacted] I am rejecting this response because:The first # was a mistake by me..I'm sorryThe actual complaint I'm making is under my other username GameChangerX with email account [redacted] @live.comThe amount of the sale when the customer was allowed to keep the product and the money was $I do not know the ca#The second case the money was automatically withdrawn from my account, and I never received the return from the customerIts common sense that your business should return the money to me since Amazon governed the process and allowed this to happen Sincerely, [redacted]

Greetings from Amazon, The A to Z guarantee claim process is an option that we offer to our buyers in case they are not able to resolve the issues first with the seller directly and then we offer the A to Z guarantee option, we offer also the option for the seller to provide all the arguments and documentation to represent themselves by allowing the seller to appeal the claim from his Seller Central account.Amazon will then investigate and request the necessary documentation to both the seller and buyer, however, in this case, the seller still have the option to appeal this decision from his seller account account and provide all the information they might consider necessary in order to appeal, seller can appeal until 26/12/

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, Amazon.com isn't able to remove listings from other sitesSearch engines maintain historical data that may display the information even if it no longer appears on our website.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your account was charged for Amazon Prime membership without your consent.Amazon Prime is a membership program that offers unlimited express shippingThe annual fee is $(plus tax where applicable), and the shipping benefits can be shared with other members of your householdIf you have not received shipping benefits through Amazon Mom, Amazon Student, a free trial or paid Prime membership within the past months, you are eligible for the Amazon Prime free period.This trial includes FREE Two-Day Shipping or One-Day Shipping at reduced rates for eligible orders shipping to addresses in the contiguous United StatesIt appears that you've already used the shipping benefitsHence when you try to signup your card was charged for Prime Membership.I understand that you want the refund amount to be credited on a quicker basis instead of to business daysI've passed your message to our Prime team for their review, as I'm sure they'll be interested in seeing your feedback.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

We have decided to reinstate this account and an email was sent to them informing them of this decision on 01/02/ Thanks, Amazon.com – Seller Performance

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with pricing issueThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management TeamsWe value your feedback and realize your experience reflects on our company as a whole.The [redacted] were listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.I've checked the details for order # [redacted] , and can confirm that it's canceledThis canceled order will appear in the Cancelled Orders section of Your Orders www.amazon.com/yourordersYou weren't charged for the order, though you may still notice an authorizationThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

; [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the delay in receiving your refund for the order # [redacted] and you had to contact multiple times regarding the same.I understand that you haven't received the refund of $for the items you've returned and even your bank couldn't assist you in locating this refund amountI've reached out to our internal team who are looking into this issueI'll get back to you with an update as soon as I hear from them.Thank you for your understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your orders# [redacted] and # [redacted] .To help you right away I've requested refund of $to bring your refund total to $and $to bring total to $9.99.Please do understand that If you return an item using a prepaid method (dropoff or pickup) from the Online Returns Center, and the reason for return is not a result of an Amazon error, the cost of return shipping will be deducted from your refundHence, refund has been deducted for return shipping charges for the items which you've returned.I hope this refund helps.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,Amazon has issued credit in the amount of $for the unused shipping label.A carrier adjustment in the form of a credit would be issued to the seller account if these amounts were refunded by FedExWe are unable to issue any additional credit without supporting documentation Thank you

Hello ***,I'm Vivek [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the shipping charges on recent orders.I'd love to help, however, I wasn't able to find any item being ordered on May using the given e-mail addressYou can look up your orders online through Your Account (www.amazon.com/your-account).Further, on checking your shopping cart, I see that 'Meaneor Women Casual Cuffed Sleeve Summer Chiffon Polka Dots Shirt Blouse Tops Brown M' was added on May as sold and shipped by an individual third party marketplace seller, MeaneorThere wasn't any order placed for this item yet and it is currently out of stock.In case, you've ordered any other item from a different email address, then please do provide us with the order numberUsually, whenever an order is placed, we'll send an auto-confirmation email to the registered email addressFor your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We apologize for any misunderstanding regarding the refund issued order # [redacted] I've checked your order and see the return was initiated on January 30, and processed on February 8, 2017.A full refund of $was issued in advance on January 31, in the form of Gift certificate as you requested and those funds were applied on your next purchasesHere are the details for your reference.Order ID Date of purchase Amount [redacted] February 24, $-[redacted] April 2, $-[redacted] April 2, $-96.46The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sandhya *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and was unable to find the item that you are referring toPlease write back to us with the order number, so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your "Walker Exhaust Pipe" arrived.We always appreciate customer input on how we can improve our servicesYou can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ see that we have requested a refund of $to your cardYou'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] As refund has already processed we can't create a replacement order, If you still want the item, please place a new order for the same item with “One-day Shipping” and write back to us with the order number, we'll either waive off or issue a refund for the shipping charges and price difference on that new orderPlease make sure that the item should be "sold and fulfilled by Amazon or fulfilled by Amazon".Nonetheless, I've forwarded your comments as a feedback to our shipping and packaging departmentYour comments and suggestions will help us improve our store and offer better service to our customersRest assured that we are here to make things easier for you and we'll take every action to prevent you from bearing any loss.I'm optimistic that your future orders will be trouble free and hope you'll give us another chance to serve you better.Again, please forgive us for any inconvenience this has caused youWe look forward to seeing you again soonPurna [redacted] N.Amazon.comhttp://www.amazon.com==========================

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and I understand you're unhappy about the closure of your account.As mentioned by our account specialists, we have not been able to confirm the billing details for your Visa card and thus we will not be able to re-open the account unless we get the requested detailsPlease contact the card issuer and have them send the information below to our secure fax line:-- The billing name and address that you registered to the card.-- The last two digits of the payment card.You can find our fax number on the Amazon.com Help [redacted] You will not be able to access your account or place orders with us until we confirm your information.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Tell us why here...Hello *** ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for giving us time to look into this issueI'd like to confirm that your account has been restoredAs your account has been reinstated now, you can sign up in your account and go ahead and place ordersIn this case, if you've any further concerns, please let us know and we'll be glad to assist you furtherPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Complaint: [redacted] I am rejecting this response because:they continue to procrastinate in really responding to the complaint It should not take months to investigate and resolve this issue! Unacceptable! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I received the same email directly from Amazon yesterday and replied to it as soon as I saw it yesterday asking for clarification, but no one has replied In its email, Amazon is offereing a $"promotional discount "as a gesture of goodwill and an apology for this bad experience" but there are no details as to how the discount could be used I do not understand how would that discount could apply Also, if the discount is for the Barbie Glam Convertible, which is the item Amazon cancelled from my order, there is no way I will get it on time or at the price that Amazon committed to deliver when my order was accepted and processedIt is 4:PM and I have not received any further communication from Amazon No one has contacted me Given the fact that I do not have much time available, I ordered another car for my granddaughter It is not the same, but I hope that she is happy with the one I ordered for her from Toys R Us I ordered same today, just a little while ago and was notified that same will be shipped to me within days I am very dissapointed with Amazon.com Amazon did not even try to get another car (which Amazon had or could get from other associated sellers) to fulfill its promise and repair the pain they caused To further add to my frustration and dissapointment, Amazon recognizes that I had a bad experience, but its email with the alleged goodwill gesture and apology is not clear Sincerely, [redacted] ***

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear that UPS has not yet picked up the wrong item received in your orderThis is certainly not what we expect our customers to experience After reviewing your order details, I see that UPS has scanned the package as collected from your location on October 14, with the tracking number # [redacted] At this point of time, I'm not sure if you still have the packageI request you to please write back to us with your confirmation so that we'll be able to take further actions and help you in all possible ways Please feel free to contact us directly by replying to [redacted] if we can be of further assistance Regards,SushmaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.We received an update from our Trateam and as per your convenience I've added a gift card amount of $to your gift card balance.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcI hope this solution helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Amazon is essentially blowing me offDue to that and the poor customer service and unbelievably worse customer service responses, I've informed Amazon that I will be ordering only items I cannot find elsewhere and e-books from themYou were copied in that response Sincerely, [redacted]