Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your returned item from your order# [redacted] .I've checked and can confirm that the item hasn't been reached to our returns center yetWe will process refund once item gets reached out to us.Once the carrier has received your package, it can take up to two weeks for us to receive and process your return.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I do understand your concern regarding the packages that you are receiving even though you haven't placed the orders.The e-mail address you contacted us with isn't associated with an accountFor account security reasons, we only provide information and make changes when the request comes from the e-mail address associated with the accountI'd request you to check with your friends and family regarding the account.If you're not sure what e-mail address your account is under, please contact us via phone:https://www.amazon.com/gp/help/customer/contact-usAlso, please provide us the tracking numbers or delivery confirmation numbers of the orders that you've received.If you can't find the tracking or delivery confirmation number, you can instead provide the following information from the address label on the outside of your package (the one with your name and address on it)You should see a long string of letters and numbers separated by slashes, that looks like this: [redacted] **What we'd need is the combination of letters and numbers that appears immediately before the first slash (for example, in this case, it would be " [redacted] " - please note it's case-sensitive).Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with your recent prime orders, and I appreciate you making us aware of your experience.Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentWe'll display the estimated delivery date on the final screen of the order form at checkout, and on the order summary located in Your Account (http://www.amazon.com/your-account) so you know when to expect your package.Amazon works with a variety of delivery partners, and some of these major carriers will not be making deliveries on December Therefore, you may see delivery dates after December in some areas or on certain itemsWe will always communicate the shipping method of your order prior to checkout.You can find more information here:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am extremely sorry for the inconvenience caused to you with the recent transaction on the orderTo help
you with this, I have checked your recent correspondences with our customer supportUpon research I see that the refund was issued on your order to your Gift Card balance on the account.Basically, the refunds issued on the gift card should reflect immediatelyHowever, at times it may take maximum of hours to get reflected on the accountI have checked your account and see that the refund was added to your account on the same day which was on Monday, January 29, 2018.Thank you for taking the time to write in to us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks for taking time to offer us your thoughts.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about your overdraft chargesI understand you are
disappointed and upsetWe take errors like this very seriously and I would like to apologize.In this regard, I've reached out to our billing team and they have issued refund of $in the form of a check.Check refunds are sent from our Seattle office using U.SMail and generally take 8-business days for delivery after they're mailedThe entire process may take up to four weeksThe check will be mailed to:*** *** *** *** *** *** *** ** ***United StatesNonetheless, I've forwarded your feedback to our Prime and Audible Team so they are aware of your negative encounter, as well as, to take your suggestions into consideration when making future improvements.We appreciate your patience an understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavil*** A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
In my initial complaint I stated that the offending emails requesting feedback are sent after I receive items that I purchased The email is not transactional as the transaction and delivery has taken place No other communication is necessary. The emails include marketing and requests for feedback
Again, I’m uploading the screenshot from the Amazon.com website where they state, “In general, you may contact buyers (Amazon.com customers) only to complete orders or to respond to customer service inquiriesYou may not contact buyers for marketing or promotional purposes (including via e-mail, physical mail, telephone, or otherwise).”
Despite their policy, Amazon encourages and facilitates the sending of email to purchasers after the transaction is complete and the products have been delivered. I’m uploading the screenshot from the website that, in fact, instructs sellers how to send the offending messages, stating, “You can solicit feedback in the following ways: Using the Contact Buyer link in Manage OrdersSelect "Feedback Request" for the subject.”
Initially Amazon acknowledged that the emails were a violation and said that they would investigate, but would not be able to release the results. Uh huh. When I pointed out that Amazon facilitates the offending email, Amazon then said they made a mistake by admitting the emails were a violation. They failed to address the “investigation.” Clearly, they weren’t being honest about conducting an investigation
Now Amazon simply states that you can’t opt out of the feedback/marketing email. This stance is a violation of their own policy. The feedback/marketing email are unnecessary for the transaction
In their latest response Amazon again provides misleading information. They state, “…regret we've been unable to address your concerns to your satisfaction.” They mislead by saying that they’ve been unable to address my concerns. They are capable, but they are unwilling Buyers should be allowed to opt out of these unnecessary emails.Sincerely,*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for any inconvenience you might have experienced with the payment on the order #***
I'd like to confirm that we've not charged you for unfulfilled item.I see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipment.I've checked with our payments team and confirmed that, multiple authorizations and refunds were due to fulfillment center re-planning on shipping the itemsWe authorize for full amount as you've used pinless debit and if we're unable to ship any item from the order, they will 'refund' to re-authorize at the next Fulfillment center.The reason for multiple charge and refunds for $is, due to us not wanting to hold your money if we cannot fulfill the item, and with pinless debit we have your physical cash, not just a hold on cash as Credit card (for instance we don't actually have cash, it's a promise of cash).As this is a pinless debit, we have to refund a transaction, or 'settle' the fundsHere is the summary of actual charge in December:Status: Settle for $on 2016-12-05T00:46:13.644ZStatus: Settle for $on 2016-12-10T06:01:05.956ZThere are charge/refund cycles in March for the amount of $towards the item that we could not fulfill.If you don't want your debit card transactions processed as PIN-less debits, just visit Your Account (http://www.amazon.com/your-account) and follow these steps:Select Manage Payment Options under Payment MethodsClick Edit for the payment method that you would like to changeSelect the Edit buttonUncheck the box next to Processed as a debit cardClick the Save button at the bottom of the windowTo learn more about this payment option, visit our Help pages:***
I hope this information helps and appreciate your understanding.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello, We have closed the buyer's claim for order *** because it is not eligible for coverage. The A-to-z Guarantee protects buyers when they do not receive an item or an item does not match its descriptionAlthough we understand the buyer's disappointment, they did not
contact the seller to report the issue within days of receipt, or return the item within days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if they contact them.To learn more about eligibility time frames, visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).To learn more about coverage, visit the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: March 14, 2018Sincerely,

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Please accept my sincerest apologies for any delivery issues you’ve faced with Amazon LogisticsThis is
absolutely not the type of service we work hard to providePlease know, we’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again. We’ll use your feedback to immediately improve the delivery performance of Amazon LogisticsI'll also be reviewing your correspondence with us in detail, and will forward my findings to the appropriate teams within Amazon for proper handling.As you are experiencing repeated issues with the Amazon Logistics, to help you with this, I can deprioritize the carrier for your future ordersPlease reply to this email directly to provide your option, so that I can take necessary action on this.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello, We are unable to refund the buyer for this order as we cannot force the marketplace seller to issue a refund without the return of the itemAmazon strives to maintain a marketplace which is fair to both buyers and sellerswe have issued a refund for the return of the item in the amount
of $50.00. In summary, we are unable to take the action requested by buyer without the return of the item. Sincerely,Ajith

Hello Mr***I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issue you had with the refundsI will be happy to clarify them for
you.Thursday, February 23, : $18.00 and $65.99.Wednesday, February 22, : $and $42.98The refund should have been posted after business days on your cardI can confirm that the refund is complete from our end and ourI would request you to check with the bank regarding the refund so that they can help you.If you have checked with the bank and have not found the refund, please let us know and we will be happy to check with our concerned department and help you further.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: The watch was not purchased from my employer's accountIt was purchased from my friend's account who wanted to return his packageNow that the laptop is with amazon, why can amazon not find it?Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.Please do understand that as mentioned earlier, once claim has been filed our Buyer Guarantee team will work on it and if claim gets approved then only you be able to receive reimbursement.Since, you've contacted seller about this after days of receipt, our Buyer Guarantee team closed claim that was filed.To learn more about eligibility time frames, visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Have AMAZON email me a phone number to contact them via phoneBecause I can't email them under the email address associated with the accountIts not my email address

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the difficulties you've had accessing your account.Please remember at Amazon.com, we
frequently audit account/order activities to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessaryAt that moment, your order and account will be placed on hold for period of time to verify the billing address, to update the payments methods & address verificationThis is to ensure your account information is up-to-date.At this time we ask you to send one of the following documents to our secure fax line.-- A telephone, electricity, or other utility bill that clearly shows your name and address.-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.You can find our fax number on the Amazon.com Help page: https://www.amazon.com***We will convert your fax to a secure electronic imageTo protect your information, we restrict access to your payment information to a team of account specialists.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern in not being able to access review status.There were violations of the Review Guidelines which prompted the removal of the reviews and the ability to postFor this reason, your reviews have been closed and can no longer be reinstatedFor more information on reviews, please visit the below link:https://www.amazon.com/gp/help/customer/display.html?nodeId=***I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

The amount of $was deposited to the Seller's bank account on file on 6/7/16. Amazon holds funds in reserve for days from the date an order has shipped and releases the funds on the next available settlement date. If there are any changes to checking or credit card information,
this can also delay the disbursement and the amount will again be carried over to the next settlement date

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked the email address mentioned in your complaint and was unable to find any Amazon account or any
order number under the email address.For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.We'll be happy to help youBefore we can proceed, please write to us from the email address associated with Amazon where charges has incurred or write to us with the order number so that we can assist you accurately.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you were unable to have the benefit of the Promotional offer "Buy and one is
free".Upon checking your account I see that the items were placed in separate orders.1) Order of x All-New Echo Dot (2nd Generation) - Black was placed on November 25, 2016.2) Order of x All-New Echo Dot (2nd Generation) - Black was placed on November 26, 2016.3) Order of x All-New Echo Dot (2nd Generation) - Black was placed on November 27, 2016.4) Order of x All-New Echo Dot (2nd Generation) - White was placed on November 29, 2016.A customer will only be able to have the benefit of this promotion when all the items and quantities are placed together in a single orderAlso, a promo code DOT6PACK was to be applied at checkout and a discount in the amount of one free Echo Dot will be allocated proportionally to all six Echo Dot devices in your Shopping Cart, including the free item itself.I would like to inform that the same information was provided by the customer service team when you contacted.You can find this information and terms and conditions in the Amazon.com website here:https://www.amazon.com/gp/browse.html?node=***Unfortunately, we are unable to apply any promotion to any customer manually from our end and we are unable to provide the additional Echo Dot since the items were placed in multiple orders.I hope this helpsThank you for your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I need Amazon to send me a check, or a visa/MasterCard gift cardThis is ridiculous
Sincerely,
*** ***