Amazon.com

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about it being closed.While I know
you're disappointed with our stance on this matter, I want to assure you the responses you've received from our Account Specialists are correct.As mentioned, we closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policiesWe will not reopen your closed Amazon.com account or issue any further refundsThe decision to close your account is a final decision and we won't be considering further requests to reinstate themIf you were to open new accounts, those would be closed as well.As mentioned earlier, we have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088If you have further concerns about your account or orders in the future, please feel free to send them to us at [email protected] .Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I have contacted all of those partiesIt is apparent that Amazon does not consider me a valued customerMy account was compromisedI do not have access to the accountI will be contacting my lawyerI highly recommend Amazon call me directly as I have asked them to do for two monthsI'd rather not go through the courts and sue Amazon for liable and identity theftBut if that is my last resort then I willPlease call me discuss and resolve this matterI have already emailed all email addresses you have provided and received no response.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I never had any other accounts with Amazon, if that’s right, just provie it in one single wayI won’t be shocked if you’re unable, because that’s the truth
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com
account. While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business days. Thanks for giving me time to find the best solution Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As informed, I've reached out to our account specialists and we have restored your access to this account.You can now sign in and place orders
The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this helpsWe look forward to seeing you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***, I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about your account.As mentioned earlier, we are unable to provide information about additional accounts or resources we have usedFor account and security reasons, we are unable to discuss other accounts with you.We verified found that you used more than one account to place orders that exceed the quantity limit restrictions found on some itemsThis is a misuse of our services, which is against our Conditions of Use and SaleAs a result, the order has been canceled.To learn more about quantity limits, search for “About the Shopping Cart” in Amazon.ca Help.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.We appreciate your understanding. Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I did contact the seller numerous times and so did Revdex.com out of Kentucky-Sincerely,*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I understand you are disappointed with our decision about your Amazon.com account.Please know, it is
according to our policies that we do not allow Customers to open another account or multiple accounts when the first or the original account is closed due to not meeting our requirementsIn this case, as you know, we have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreementWhen we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our sitePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about your recent experience with our Customer Service, and I appreciate you
bringing it to our attention.We are passionate about our customers and hope that passion shines through and helps to provide a great customer experience overall - I'm disappointed that wasn't the case in the example you've shared.We're staffed 24/with representatives around the world in order to ensure our customers are able to reach us whenever needed. That said, we expect customers to receive the same level of support regardless of which customer service center received the phone call. I'm sorry about the unsatisfactory experience you had, and have passed your feedback along to the appropriate leadership team for further review.Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.We really value your input and are always looking for new ways to improve the services we offerI've shared your feedback with our appropriate team for their consideration when planning future improvements.Both Mac and Windows users can manage Kindle content through the USB connectionWhen your Kindle is plugged into your computer, it appears as a removable mass storage device (similar to a flash drive) and other Kindle functions are disabled temporarily.To transfer Kindle books from Manage Your Content & Devices to your device via USB:Go to Manage Your Content and Devices (www.amazon.com/mycd)Locate the Kindle book you want to transfer to your deviceSelect the Actions button next to the title, and then click Download & Transfer via USBFrom the drop-down menu, select your device, and then click Download. Important: Be sure to choose the device type you are transferring the content to, as files are formatted for specific devicesAlso, be sure to note which folder you download the file toYou will transfer your content from this folder to your deviceConnect your device to your computer with the USB cableYour device appears in the same location on your computer that external USB drives appear. -- Windows: Your Kindle will appear in the Computer or My Computer folder. -- Mac: Your Kindle will appear on the desktopOpen the Kindle folder, and then open the "documents" folderThis may also be called Documents or Internal Documents, depending on your device typeLocate the downloaded file on your computer, and then drag and drop the file into the appropriate device folderDepending on your device type, the folder names may varyFor example, on Kindle Paperwhite, move books to the Documents folderOn Kindle Fire tablets, move books to the Books folderSafely eject your device from your computer.If you have personal documents or other files on your Fire tablet that aren't currently saved to the Cloud, you have several options for backing them up:- Personal documents can be saved in your Cloud library by emailing them to your Send-to-Kindle email address (learn more: http://www.amazon.com/kindlepersonaldocuments).- Files can be attached to email messages and sent to you by email, in which case they will be accessible through your email provider.- Files can also be transferred to a computer with a USB cable.To transfer a personal document from your device to your computer using a USB cable:Connect your device to your computer with the USB cableYour device will appear in the same location on your computer where external USB drives appear: - Windows: Your device will appear in the Computer or My Computer folder. - Mac: Your device will appear on the desktopOpen the device folder, and then open the Documents or Internal Documents folderLocate the file you want to save from the device folder and then drag and drop the compatible file into the appropriate folder on your computer where you would like it savedYour personal document will appear on your computer in the selected folderSafely disconnect your device from your computer once the transfer is complete.More information about transferring Kindle content to your device can be found in our Help pages at:www.amazon.com/kindlesupportI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C*** *.Amazon.comhttp://www.amazon.com

Hello,Thank you for writing to us for the complaint on the order ***We acknowledge that buyer has contacted the seller in time initiallyHowever, the buyer did not reply to the seller and hence, was unable to return the item in timeas per the policy. I apologise but we
cannot assist the cusotmer in this casePLease write back fro any further queries

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and confirm that a refund of $was issued to your Visa card on October 26, for the overdraft feesIn most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to anotherIf you're still not seeing your refund, please contact your issuing bank for refund confirmation I hope this helps!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Will try resubmitting the items as stated. Will close complaint upon receipt of funds, as I'm still skeptical that I may be cheated againSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello from Amazon.com, We have reviewed this complaint associated with Order ID ***We have already taken the action requested by the customer and credited the customer for $on May 15, The customer was not held responsible for this claimThe credit
should reflect in the customer's selling account in hours.In summary, we have already taken the action requested by the seller and credited seller on May 15, Please consider this claim closed and no further actions required at this moment. Thank you

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding exchange of Kindle book gift for an Amazon.com gift card.Please do
understand that as mentioned you can exchange Kindle book gift for an Amazon.com gift card within seven days of receiving the gift giver's email if it was not downloaded.I do understand that since you're unable to locate option for exchange, you've redeemed it on the accountAs the gift order is claimed, we don't have an option to refund or exchange.Upon checking, I see that as you've placed a new order #*** for "Tom Clancy Commander in Chief: A Jack Ryan Novel ".However, as an onetime exception I've reduced the price of the item to $from $which is ($34.47 - $14.99) since we're unable to issue refund for an Amazon.com gift card.In future, to exchange your gift for an Amazon.com gift card, click the "Learn how this works or exchange for gift credit" link in the gift email message, and then select the link to request a creditMore information about Kindle book gifts is available in our Help pages at:http://www.amazon.com/help/kindlegiftPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've investigated your account and confirmed the $$charge you reported was for an Amazon Prime
subscription on July 7, 2016; however, I don't see an Amazon Prime membership associated with your accountI'm very sorry about this.Perhaps you can check with family members living in the household who may have had permission to use this Visa card.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters,unless you write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usWe appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Amazon.com
I understand that you have said you will update the imageUnfortunately the Revdex.com only gives me two optionsTo Accept or Reject your responseI will continue to check the imagesIf they are updated I will change my response to Accept
I also understand that you sell many products and cannot be an expert on any one particular productHowever, we who are fighting the battle against the Japanese Beetle lose many entire crops to themIt is extremely important to us to find the most effective productIf I can find the higher concentration, I will buy itI just don't feel that showing the 0.37% product is anything but false advertisingMy reputation was put on the line by letting other growers know that I had found the higher concentration which turned out not to be true
Thank you for your understanding of my position
*** ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the recent purchase on your accountPlease
accept our sincere apologies for the disappointment and trust me that's definitely not what we want our customers to experience.Upon reviewing your message, I have checked your complete account details and see that the items which you have listed in the message were split into different orders.Since the items were available with different sellers, the system processed them into different orders, resulting we will not be able to issue a refund on the order as only the seller can issue a refund on the orderIn this case, I have options for youYou may contact the respective sellers and ask them to help you return label to return the itemI will be able to issue $promotional credit on your account so that you can keep the items and not return themThe promotional credit can only be used on items which are sold and shipped by Amazon.com.I would request you to let us know with the preferred option so that I can look into this personally help you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Amazon refused to honor what I have see and what Amazon has advertised on its website previously.Sincerely,*** **