Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sincerely sorry to hear about the issues with your most recent order and the expected delivery dateAs a loyal Amazon Prime member, I can certainly imagine the frustration this has caused you.As you mentioned that you want to keep the item, I've requested a refund for $39.99, which includes the cost of the item and any shipping costsYou'll see the refund within the next business daysOnce processed, you'll also be able to see the refund here:***Rest assured you will not be charged again.I understand you've had issues in the past with deliveries arriving late, and are unsure if continuing to be a Prime member is worth itWe take these situations and feedback very serious, and never want our customers to think or feel this way when using our servicesIf you have issues with deliveries in the future, please contact us back immediately.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the refund on the order #***.I tried to file A-Z guarantee claim for your order, but the MasterCard used on the order isn't an available payment method on our website anymoreDue to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.Hence, I've informed to contact us either phone or chat so that they can verify security and assist you in adding the payment to your account and filing A-Z guarantee claimHowever, you can add your payment to your account and reply to this e-mail, so that I will file A-Z guarantee claim on your order.Visit Your Account (http://www.amazon.com/your-account), click "Add a Credit or Debit Card" in the Amazon Wallet section, and follow the onscreen instructionsIf you need to add a new card when placing an order, enter your new information in the payment section of our order form.You can also contact our customer service by visiting the link below and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll find more information about managing your payment methods on our Help pages:http://www.amazon.com/help/payment/settingsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you haven't received your order and our customer service couldn't assistI'll be sure
to pass your comments along to the appropriate people on our Customer Service team.I understand that you haven't received the item yet and you would prefer a replacement for the sameI couldn't find the order you asked aboutI'll need more information to find the orderPlease provide us with the complete order number for further assistance.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize
for the frustration this causedIt’s disappointing that you’re having difficulties with deliveries and realize our choice of carriers reflects on our business as a wholeRegardless of the reason we choose to partner with a particular carrier, you should still expect to receive the same level of service across the boardI'm sorry this hasn't been your experience with Lasership carrier.I've shared your experience about this, to ensure any opportunities for improvement are addressed, and corrected moving forward with our transportation teams, so that this does not happen in future again.For us, our Customers are of the top priority and when ever we fail to deliver this we make sure to take all the possible steps that will help us deliver positive experience to you like you received earlier.I've also checked your previous correspondences with our Customer service team, and I've to say that we did not live up to your expectations this time around and we profusely apologize for these circumstances, and will make sure that this isn't repeated in the futureI've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is providedWe expect all our valued customers to get courteous service and we're upset when this doesn't happen.Having said that, I see that the Order ID: *** has been successfully delivered to you on Monday, October 31, 2016.However to make up for the trouble, I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello,
We are unable to assist the seller for this transaction as the tracking number provided by seller does not confirm signature delivery at buyer's address
In summary, we are unable to credit the seller for this transaction as there is no signature for the delivery of
this merchandise.
Sincerely,
Anand

Hello,A full refund for the claim amount was issued to the payment method the buyer used to place order ***The buyer can check the status of the refund on the orders page of their Amazon.com account-- Refund Date: 06/29/2016-- Refund Amount: $12.85If the order was paid by credit
card, it may take several business days for the refund to appear on their credit card accountWe request the buyer to check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for confirming about the changing the priority to UPS.Because you've had repeated issues with UPS, I've made an exception and given priority to other available carriers for future deliveries to your shipping addressAs mentioned, it'll take about weeks for this change to go into effect.Although other carriers will have the priority to deliver to your address in the future, please keep in mind that:- Giving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to UPS.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.We look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: MY complaint has nothing to do with the popularity of this item or even the high demand of this itemI received an email specifically saying this item was to be available at 2pm PST on November 11th I was personally on the items page before the stated time of 2pm pst November 11th I refreshed the page for an hour and a half and the item never became available once as stated by Amazon in their emailI served my country with out failure and with Honor and IntegrityAmazon you have failed me and you have not shown honor or integrity by falsely advertising this productI waited a year to buy this item for my kids that I will not spend dollars for on a dollar item that you allow to be resold for on your site. Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I did not create the blank account I refer toIn fact, during my last nearly two hour conversation with your "help" desk in Costa Rica, I was told this was a known issue with your software and that the technologists at Amazon were working to fix it. Another bit of conflicting information.I have never been signed into one Amazon account while attempting to sign into another.I have made numerous phone calls and talked to your staff for over hours - if it couldn't be fixed during those conversations, why would I waste more of my time at this point? I am never allowed to escalate to anyone with any type of authority or knowledge - the person on the phone is only allowed to send an email to a "specialist". Over and over again. I'm simply not putting myself through that strain again.I work in computer software design and development - I think I know how to sign into a website.Your responses are the same answer over and over again and in the meantime, you are still holding my Kindle books hostage - I cannot access them yet I paid for them. You have caused me a great deal of frustration, elevated my blood pressure, and frustrated me beyond what any company has ever done. Don't you think you are worth enough money now that you can pay me for my books and my time?Your response is completely unacceptablePlease only contact me through the Revdex.com (do not contact me privately as you did on October 27th) and follow my instructions as to how to compensate me for your complete incompetence over this issue
Sincerely,
*** ***

Hello, We have responded to the seller positively regarding ASIN *** we have responded to the seller positively as per reference Task ID: *** on 06/09/The ASIN is active and the seller is able to sell under this listing We believe this brings a closure
to this matter here. Regards,Amazon.com

Revdex.com:Amazon has reimbursed the charge. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: Although Amazon sent me the notification to create the inventory removal, I could not do that because I was no longer able log inAnd even Amazon Sellers Support team could not create the removal order for me You can not notify me to do something but technically don't allow me to do so What was I supposed to do? Sincerely,*** **

Complaint: ***I am rejecting this response because:
They CAN do something about my bank statement
They can contact My Bank and say something like, "We were responsible for that erroneous charge appearing on his account, and because it was our mistake and not his, we'd like it expunged, so that his account will have no record of it, whatsoever."
You PUT the charge there; not I. Therefore the onus is on your company to see to its permanent removal
If someone put a charge for a pornography publication or a Communist magazine subscription on YOUR bank statement, would "only a refund" make you happy? Or wouldn't you wish to have ALL such references for those things expunged from your permanent record?
To repeat, I really LIKE Amazon, and have no intention of discontinuing my patronage. You have a terrific company with great employees. But, the fact remains that the error was 100% yours, and you need to fully correct it
The ones making the erroneous reference, according to My Bank, are the only ones who can have it deleted
Anything less than that is wholly "unacceptable."
Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, we understand this situation is disappointing for you, but please know, we will not be able to provide you more details in to why your account is closed or re open the accountI'd advise you to read our Conditions of Use on our website:https://www.amazon.com/gp/help/customer/display.html/ref=hp_ab_link_n_20...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your previous correspondence with us and understood your concern. Upon checking I see that a refund was initiated for order #*** on Saturday, May 5, in the amount of $It's processing normally, and you'll see the credit in 3-business daysCompleted refunds and a button to contact your seller are available in Your Account.Also here's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this information is helpful.Your understanding and patience is highly appreciatedPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I followed the directions that were on their site and only sent the gift card info to an Amazon email accountIf I was given bad info, it's because Amazon allowed a fraudulent vendor to post items on their siteI have been informed by an Amazon staff member that the gift card was revoked after I reported it stolen which means Amazon has possession of my $but has not returned it back to me! I will attach all of the emails and screenshots.Sincerely,*** ***

Hello ***,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the removal of your reviewsWhile I know you're
disappointed with our stance on this matter, I want to assure you the response you received from our Communities team is correct.We have determined that you have violated our Customer Review Creation GuidelinesAs a result, we have suppressed all of your reviews, and you will no longer be able to post reviews on Amazon.com.I regret we won’t be able to share any more specific details with you, but I want to reassure you our decision was made with careful consideration.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I looked into your account and see the $charge
you mentioned was processed on November for your Amazon Prime membership activation.I've checked your account and see that you selected “Two-Day Delivery with Amazon Prime” as the delivery method for the order you placed on ***, due to which we've charged $towards the Amazon Prime membership.However, I see that your Amazon Prime membership has been canceled and we've issued a refund of $to your Visa cardYou'll see the refund on your credit card statement in the next 3-business days.Thank you for your feedback about the Amazon Prime membership programI've forwarded your feedback to our prime team for their consideration when planning future improvementsIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya *** A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I finally got in direct contact with the seller and they won't even take action because of the mess you've caused refunding, and recharging my bank accountIt blows my mind how miserably you and your seller are handling this situationYou've messed up my bank account for days and neither you nor your seller will take responsibility for the defective product you've sent me! incerely,*** ***

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with your Discover card being charged for order #***
despite having $credit in your account.I've checked your account and confirmed that $promotional credit is still indeed active in your account.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correctAs mentioned, this $promotional certificate is a part of Hay Day promotionThis promotion credit is valid only for In-app purchases while you've purchased the app (#***) from the appstoreFor this reason, the $Hay Day promotional balance was not applied.I've checked your account and see that a full refund of $has been issued for this order to Discover card on June The refund is processing and it'll reflect on your Discover card within next 3-business daysOnce processed, you'll be able to see the refund request here:http://www.amazon.com/gp/digital/your-account/order-summary.html?orderID=**...⇄ to make things right for you, I've canceled current $Hay Day credit completely from your accountInstead, I've added a regular $promotional credit to your Amazon.com account which can be used towards future purchase of eligible items sold and shipped by Amazon.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying orderTo view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220Nonet...⇄ we've forwarded your comments to the appropriate team for reviewI appreciate the time you've taken to share your thoughtsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com