Amazon.com

Complaint: ***I am rejecting this response because: As stated previously there is no recourse noted on the Website as to how to reach the vendor direct outside of the Amazon email siteI want the info on how to reach them and want to verify if Amazon has followed up with them at all, as I intend to file a small claims action against both, if Amazon refuses to assist or share the contact information. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I would like to settle this dispute through the mediation of the third parties: Revdex.com officer & FBI agentRevdex.com officer & FBI agent should make physical visits to Amazon and check out their computer system and repeat those actions as many as they need (i.econfiscate their PCs and analyzed them professionally & legally)
Amazon has never confirm the technical errors were caused by hackers
http://www.wkyt.com/content/news/Hackers-are-targeting-Amazon-accounts-401857396...⇄ /> It's been reported by news source that your system is weak and hackers can get in
So my money is lost and they don't want to payHackers are not related? Please prove it by actions!
Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm sorry for the inconvenience caused.I've checked refund status on your order #*** and found that on January 3, 5:PM (PST) we issued $as compensation for the delay.Further we've issued full refund of $on January 15, 5:PM (PST).A total of $is already refunded on this order.To check the refund follow the link below.https://www.amazon.com/gp/css/summary/edit.html?orderID=***I regret we can't issue you compensation of $500.00.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mohammed GAmazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe resolution I've chosen was the $(or 20%) refund.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
The response from Amazon was that I would hear back from them by November after they spoke with their Gift Card DepartmentMy original complaint was that I had been promised the same exact thing over half a dozen times before, and never heard back from anyoneI am writing this at PM on November 9, and have once again, heard nothing back from Amazon
Sincerely,*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to know about the delivery issues that you've had with ***.It’s unusual that our carriers
aren’t able to meet our guaranteed delivery dates, upon that incidents like "unable to leave the package unattended/delivery attempted/out for delivery" have been especially inconvenient for youWith that said, I've forwarded your feedback about *** their level of service on the orders to our shipping department--I know they'll want to hear about your experienceWe're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedbackRegardless of the reason we choose to partner with any carrier, you should still expect to receive the same level of service you’ve had with your previous orders.When you ask to speak with a supervisor we expect for you to be connected with a member of leadership and I'm sorry that this didn't happenI'll personally be reviewing your correspondence, additional time took to resolve your concerns and will follwith our Customer Service management team on any coaching and training opportunities are taken to ensure we do everything possible to avoid situations like this in the future.About the refund processing time: A refund of $was issued to your Visa card for order #*** on October 18, Please don't worry, our system indicates that the refund is completeThe length of time it takes for your refund to appear in your account depends on your bank, but it's typically within business daysThis time frame may vary from one financial institution to another.Please check with your bank for refund confirmation and contact us again if you don't see the amount in your account within ten business daysYou'll be able to view the completed refund here:http://www.amazon.com/gp/css/summary/edit.html?orderID=***I do understand your situation, and I may have a simple solution for youYou can refuse this shipment when it arrivesRefusing the shipment allows you to return it without having to pay for return shipping.Although I'm unable to rewind the clock and prevent your experience, I've applied $promotional credit to your account as a further apologyYou won't need to enter any codes - simply place an order for items sold and fulfilled by Amazon.com, and the discount will applyI hope you can find something of enjoyment for your son on usFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***, strong customer feedback like yours is crucial to the success of our business, and I appreciate the time you took out of your day to share yours with usI hope you'll give us another chance to better serve you.Please feel free to contact me directly by replying to [email protected] if I can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I don't want to be billed and hope they will refund the paymentAlso they will take and hold my money for 5-7plus daysI would like prime applied to my account as offered.Sincerely,*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I apologize for the incorrect spelling of your address in my previous email.I've contacted our shipping department about deprioritize request made earlier in December and was confirmed that the request wasn't completed because the Customer Service agent has provided inadequate details.I'd like to confirm that USPS now stands depiroritized to your below shipping address:*** *** ***, M.SEd.*** * *** *** *** **OVERLAND PARK, KANSAS 66213-4122United StatesPrimary Phone: ***Please know, that this process takes weeks of time and any change in above address (including phone number) would reinstate USPSAlso, this procedure is restricted only to above address and isn't valid for all other addresses in Your Account.Further, I checked on 'Samsung UN49KSTV' you refused, and we haven't received your return package yetAfter the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then processedI expect your return to complete soonAfter your refund is processed, we'll send you an e-mail confirmationIf you don't hear from our returns center within weeks of refusal then please contact our customer service from here:http://www.amazon.com/contact-usCustomer feedback like yours is very important in helping us continue to improve our website and serviceswe appreciate your thoughts.I appreciate you working with us, and I'm optimistic your future experiences will be trouble freeBest wishes!Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,Please understand that you can cancel Prime Video orders from Your Account within hours of purchase, only if you have not streamed or downloaded the video. Otherwise, Prime Video orders are not returnable after purchase. We provide this information at the time of purchase and in the Prime Video Terms of Use (www.amazon.com/help/video/termsofuse). If you need help to download or accessing your videos, please contact us again for real-time troubleshooting. Prime Video specialists can be reached by phone or chat hours a day, seven days a week using the following link :www.amazon.com/gp/help/contact-us/digital-video.html Hence we don't have an option to issue refund for these orders. I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response. Regards, Manikanth T. Amazon.com http://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the disappointment and any inconvenience the delay of your order has caused and I appreciated
you taking the time to reach out about this.As a Prime member myself I can understand how disappointing it would be when your orders get delayedWe trusted UPS to deliver the package on time and they let us down on this occasionI've forwarded the experience to the shipping department so that they can investigate with the UPS for the delay to avoid such issues with your future orders.I've checked your order #*** and confirm that all the packages were deliveredI hope you have received the packagesIf you haven't received any of the them, please let us know the item name.I see that we have issued partial refund of $to compensate for the delayOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***You have been a wonderful customer and your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring againYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,We understand the issue, the corresponding person responsible was enforced for the same, and issue was transferred to other team for further investigation.Sincerely,Seller Performance Team Amazon.com

Complaint: ***
I am rejecting this response because: I'm not rejecting the response, but nothing has taken place at this time and you require a response of some sort and I cannot accept a non-action.As a side note, another delivery issue has occurred. My wife had a package that said that it was left in our mailbox on Dec23, we were out of town and asked our neighbor retrieve the package for us. Nothing was in the mailbox. The package showed up in our mailbox on January 2.
Sincerely,
*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your account.I am glad to see that your account is now reinstatedYou can
now go ahead and place orders via PrimeI understand you wanted refund for the Prime membershipI definitely understand your disappointmentHowever, I sincerely hope you would give us a chance to serve you better and retain your prime membershipIf you still wish to cancel Prime, I respect your decision, please reply to this email and we will be happy to help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: This issue is still unresolved. The total "research time" has now exceeded a month of time. I am extremely disappointed that it is taking this long to fix a simple order record issue for a technology company
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease confirm when money from merchandise sold will be sent. Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm so sorry to learn that the information about Chemical Guys WAC_Wheel Guard Rim and
Wheel Sealant (oz) was misleading when you placed your orderI'd request you to write back to us with more details to be able to get this looked into and get the issues resolved at the earliest.Although I understand that at this point of time asking you to take this additional step would be disappointing, we would really like to assist you better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: This all sounds unfair to me since, the first man I spoke with at Amazon, told me my money would be refunded to my account despite him closing the account.Sincerely,*** ***

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry for your experience when you tried contacting us, I understand you are upset.After reading your
complaint, I'd like to assure that the website *** or the people you've talked to aren't related to Amazon.com, it appears that you've spoken to someone outside Amazon.comIt appears that you might have clicked on a Phishing attemptMost web browsers "cache" pages, meaning they temporarily store a local copy of every page you visit on the webIf you do need to contact us in the future, here's a link to our Contact Us page:***The quickest solution is a forced reload to ensure that you are looking at a fresh copy of the page, and not the version stored in your cacheTo force reload, hold down the "Shift" key and click the "Reload" or "Refresh" button in your browser.For instructions on clearing your cache, please consult your browser's help documentationPlease know, we always work towards resolving Customers concerns or problems only by listening to them.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,***.VAmazon.comhttp://www.amazon.com

Hello,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand your concern regarding the return shipping charges and restocking fee
deducted for your order #***This is certainly not what we expect our customers to experience.I've also sent a report to our Investigations team about this issueRest assured each report they receive is investigated and the appropriate action is taken against the sellersWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Since the order is shipped and sold by a third party seller, I'll not be able to issue a refund directly on this orderTo make things right for you, as an exception I've issued a refund of $to your Visa card on one of your orders #114-0709114-shipped by Amazon.You'll see the refund within the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=114-0709114-7941801...⇄ for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com