Amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the difficulty you experienced trying to take advantage of that Prime Day promotion.Many of our
customers were impacted in a similar way and as a result you may have noticed an email was sent to you earlier today about a $gift card applied to your Amazon account.The gift card funds have already been loaded to your account and are available for your immediate useYou can see your current Amazon.com Gift Card balance by visiting the following location: https://www.amazon.com/gp/css/gc/balanceI hope you have a wonderful day and we see you again soon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Again, as I stated previously, this order is subject to the A-to-Z Guarantee advertised by Amazon on their websiteI have attached another copy of the guarantee conditions, as shown on Amazon.com I have met all of the conditions of the guarantee, which guarantees the condition of the item and its timely delivery As specifically stated in the second sub-item of #3, the guarantee applies if "the item you received was damaged, defective, or materially different from the item represented on the product detail page." This is exactly the terms of my claim The item I received was damaged, defective, and materially different from the item represented on the product detail page There is no reference to timing of contact with the third-party seller
Any references to the third-party seller providing a refund, or Amazon being forced to have the seller provide a refund, are irrelevant The A-to-Z Guarantee is a guarantee that Amazon provides, not the third-party seller Amazon is obligated under the terms of this guarantee to provide a refund, or an exchange, for the damaged and defective television In fact, the A-to-Z Guarantee FAQ on the Amazon website specifically states that Amazon is guaranteeing purchases through their website for items sold by third-party sellers I am not requesting the third-party seller to provide a refund, I am requesting Amazon to live up to the terms of the guarantee they have advertised and provide a refund, or exchange, for the damaged television By not complying with the terms of the guarantee, Amazon is subject to advertising
This request has already been approved numerous times by Amazon customer service representatives I have been told on many separate occasions by different reps that I would be receiving a refund To be told otherwise now is unacceptable
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** Not Applicable
they have refused to respond to me they ignore all my messages and refuse to refund me the money on my account Again I had loaded a gift card to my account dr.***@outlook.com for USD and they have since closed my account for no reason and refuse to respond to my complaints I would like you guys to reach out to them one more time Their customer service is the worst experience I have ever had in my life and right now they have stolen money from me

Hello,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like us to refund the item from the order #***.I've checked your correspondence with
our Customer service and as informed we will refund the item only when it is returned to us and processed, please know it takes weeks for the return to be received and processed.I'd request you to wait until the package is received by us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the inconvenience this has caused.At Amazon.com, we routinely perform reviews of orders
and customer accounts to protect our customersThrough the course of business, the occasional problem is inevitableWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessary.I understand you're unhappy about the accidental hold of your accountI understand your request to contact via phone someone from department I'm sorry we're not able to contact you by phone.While Amazon.com does have a large staff to handle phone inquiries on general topics, there are certain specialized departments that work only via e-mailBecause of the size of our department and the specialized nature of our work, providing phone support would hamper our ability to serve the majority of our customers.As mentioned, The issuer of the card used to pay for an order from your Amazon.com account has contacted usYou disputed this charge with them, and they withdrew the payment made to AmazonAs a result of the dispute, we have not been paid for this order.Please see the transaction details belowIf you authorized this transaction, we can charge any valid card that is registered to your accountJust reply to this email with the card type, the last two digits, and the expiration dateFor your security, do not send full card numbers by email.If you want to use a card that is not registered to your account, fax the following information to our secure line at ***:-- The card type, the full credit or debit card number, and the expiration date-- The name, address, and phone number that the cardholder registered to the card-- Your order number and the total payment amount that you authorizePlease allow to business days for your payment to post.To protect your information, we let only a few account specialists see the documents that you fax to our secure lineOur Customer Service team cannot access these details, view your fax, or share more information about this matterThey can only verify that we sent this request.Here are the transaction details:-- Order number: ***-- Order date: August 26, 2016-- Disputed amount: USD-- Payment type: Visa-- Account number: ***-- Items in order: of (Bosch GLM C Bluetooth Enabled 330-Foot Lithium-Ion Laser Distance and Angle Measurer) for USDof (Panasonic DMC-ZS40S Digital Camera with 3.0-Inch LCD (Silver)) for USDIf you returned the merchandise, please send us the tracking information.Just check your email to reply to that teamAlthough the previous responses correctly reflect our current policy at this time, your account will be placed on hold.I hope this helpsPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,I see that seller's account was debited for the claim on order *** in errorTo correct this, a credit has already been issued to seller's account for $USD as on 01/29/2017.We are sorry for any inconvenience that this may have caused to the seller.-- Date of Claim: 10/14/2016Sincerely,

Complaint: ***
I am rejecting this response because: The person from Amazon is lying as expectedFirst talking with a few people around the office they all say the same thing, if you select free shipping expect it to take 10-to even get shipped and that is if you are luckyIn my orders case days later they hadn't even pulled the order little lone shipped itThe process is simple they push all orders they deem not worthy to the back of the line and continue to push them back as they see fit and not even close to cost-efficient for anyone other then their incompetent pulling and shipping departmentHaving worked in the warehouse industry I would have been fired along with a large chunk of the staff starting with the managers for taking a week to ship something to anyone that placed an orderThat is if we didn't lose the customer for being incompetentHence I ordered one (massage brush) of the products elsewhere with free shipping and they shipped the next day from the warehouse as they shouldThe second I'm trying to find another location to purchase the product from as you can't trust to get anything from Amazon as they may or may not feel like actually pulling your order in a timely manor
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The Business is not even addressing my concerns It doesn't matter when I bought the good, as long as what I was sold was completely out of the product description , you guys should be able to handle it IfI didn't start using the product until after the day period that you guys stated doesn't mean I should have to get stuck with a product that I am not going to useI don'thave that money available for wasteYou guys are not even addressing my concernsI want my my money back. Sincerely,*** ***

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the delay in delivering your prime ordersWe certainly don't want you to experience this.I
understand that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itI've checked the order's you've placed with us and can clearly see that they were delayed on multiple occasionsHowever, please understand that our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.In addition to our large selection, One of our aims at Amazon.com is to provide a convenient and efficient service to our Esteemed Customers; In this regard, we haven't met that standardI'm truly sorry, and we’ll continue working hard to ensure that you receive accurate services and make sure that your future orders via prime are delivered as per the promised delivery date.Thank you for your continued support and understanding as a Loyal Amazon Customer.I hope you'll consider this an isolated incident and give us another chance in the futureWe look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I have send themmy trade in items and got gift card in return, now they took my stuff they won't return it or activate my account, I can't send them all my information I m trying to use my gift card either they should return my items or open my account or I have to sue them for scamming me
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with the Prime charges on your account.I've checked and can
confirm that we've requested a refund of $to your card for the overdraft fees on May 10, This refund should go through within 3-business days and will appear as a credit on your next billing statement.Also, I confirm all the charges for this subscription have been refund and your prime subscription has been cancelled.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

This matter has been resolved Regards, *** ***

Complaint: ***I am rejecting this response because: They state they will do an investigation so I will see what the outcome is after the investigation is complete Sincerely,*** ***

Hello,A full refund has now been issued to the buyerUnless the seller confirms that they do not require return of the item, the buyer may contact the seller to arrange return of the item using the best method.-- Order Number: ***-- Date of Claim: September 20, 2017Thank you

Complaint: ***I am rejecting this response because: I got the kindel account activiated after several hours and talking to several different account repsThey all wanted the persons credit card info that I sent the gift toI refused to give that info outI want a full refund on my account for the crap you tried to pull over on me and the recipeient of the giftno charges should be made to either accountthat is all I will acceptand you should have known the gift card or what every you want to call it had been taken care of before sending the responceyou can call me direct or continue through with Revdex.com..Sincerely,*** ***

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with recent trafor "Xbox One 1TB Elite console bundle".I've
checked details of the traand see that the reason for rejection is 'cant swap asain; wrong version'.You can find this information by clicking the rejection reason for the item in Your TraAccount (***)The items you trade are thoroughly inspected against the conditions described here:***While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correctAs mentioned, we're unable to provide a compensation or honor the previously listed traprice anymore.However, if you prefer you may submit a new trafor same item at revised priceFor full details, please read the TraProgram Terms and Conditions:***I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the order #*** I understand you are disappointed.I've checked
your correspondence with our Customer service and will make sure to pass any training opportunities to my colleague who cancelled the order without your authorizationAs promised by my colleague, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.I hope this helps and please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issue you had with your Kindle and I understand the replacement which was sent by
our customer service is not working as well.If your Kindle e-reader or Fire tablet is defective, we will replace it with a new or refurbished device under the terms of the Limited WarrantyA refurbished device has been tested and verified to be working properly by AmazonI'm sorry for any disappointment, but I can assure you that your replacement device meets our quality standardsFor more information about the Limited Warranty for Kindle e-readers or Fire tablets, go to:***Further, as mentioned by our customer service department, we can issue $discount on a kindle which you would like to purchase.***, I wish I could help you with better options, unfortunately we do not have any further options in this case.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with item you received.I've reviewed details of order and see that our
Customer service team processed return request for the item.I see that refund was also issued towards your purchase.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com