Amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about your recent order #***.A refund was initiated for
order #*** on July 23, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about the promotional credit in your account.I'm very
sorry for the negative encounter you had with our Customer Service departmentI appreciate you bringing it to our attention. We are passionate about our customers and hope that passion shines through and helps to provide a great customer experience overall - I'm disappointed that wasn't the case in the example you've shared.I completely understand your disappointment with our service hereThis isn't what we want for you and I hope you'll consider it an exception to our usual excellent serviceI've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback to each and every customer service representative/leadership, who couldn't assist you accordingly, in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team.Further, I've checked and see that $promotional credit was added to your account when you contacted our customer service on August 10, 2015.I've checked your current promotional balance is: $which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I hope you afford us the opportunity to provide a better experience in the futureWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello *** * ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry for the negative encounter you had with our Customer
Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I've forwarded your message along to the appropriate supervisory department for their consideration.I’m terribly sorry to hear about your poor delivery experiences, and I truly appreciate you making us aware of itAt Amazon, we pride ourselves in being the world’s most customer-centric companyRegrettably, our delivery partner hasn't been meeting our high standards of lateWe expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriouslyI've personally reached out to our delivery station to make them aware of the issues you've had.In general, when customer places an order, we estimate shipment date based on the proximity of inventory to the delivery address, as well as how quickly we can obtain and assemble items for shipmentThe most up-to-date delivery estimate will display in your order confirmation emailIf an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two day Shipping.More information about the shipping options can be found on our help pages here: https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&...⇄ completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.I understand that this might not erase the inconvenience this experience has caused to you, but I want you to know that we value you as a customer.Jesse, we want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback along to our teams internally so your experience can be reviewed and work on the feedback to offer quality service and support you expect from us.Also, regarding Prime on your account, I see that the prime is cancelled and we've already issue refund to your original payment method.To become a member of Amazon Prime and for more information about our various Prime memberships, go to our Sipage:http://www.amazon.com/primeMore information about Amazon Prime is also available on our Help pages:http://www.amazon.com/help/primePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello Mr***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your order#***.I've checked and can see that refund of $in partial parts which is ( $+ $) has been issued to your gift card balance.You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Remaining refund of $has been issued to your Amazon.com Store Card in partial parts which is ($+ $+ $84.52).You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding has caused to you regarding the return of your "MrDj PP-3500LED 15" 2-Way
Portable Speaker with LED Accent Lighting, BuiBluetooth/USB/SD Card/FM Radio".I've verified and see that this product has been placed with marketplace seller, "Cyber Overstock", under different email address.Please be informed that, we can only take action or make any changes, if the request comes from that particular account.However, I've verified the account under this order was placed and can confirm that seller had already provided return instructions to return the defective product back to them and once the product is returned, they will issue appropriate refund for the order.You can contact seller or view the seller - buyer communication by signing in to your account here:https://www.amazon.com/gp/communication-manager/outbox.htmlIf you had trouble in signing in to your account under which the order was placed, do contact us via live medium, i.e., phone so that we will verify your security and help you in gaining access to that account.Our customer service phone numbers are as follows:- Calling from within the U.Sor Canada: 1-866-216-1072- International: 1-206-266-2992I appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Hello Matthew,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: ***I understand you're
upset.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our team is correct on Monday, November 7, 2016.As mentioned earlier, based on the results of our investigation, we won’t be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'We advise you to contact UPS as well as your local authorities if necessary in order to pursue this matter furtherIf the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back with the URL to the online police report regarding this incidentWithout the police report, we're unable to take further action.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: Amazon HQ must assist to contact their Amazon.co.jp to resolve the issue.Sincerely,*** ***

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had with your GOOLOO (TM) GFBattery Portable Car Jump Starter.We've
created an authorized return label that may only be used for the return of this itemFollow the link below to print your mailing label:***If clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.This page contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest you.If you don't have a printer, you may want to ask a friend or family member to print this for youAlso, public libraries usually have computers and printers you can use--often free of chargeAlternatively, Amazon can mail you a label for a $chargeIf you're unable to print the label, please contact us and let us know:***To make this right for you, we've already requested a full refund in advance for the return on March You'll see the refund on your statement in the next 3-business days.Please feel free to contact us directly by replying to *** if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com===================================

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the unexpected delay in processing the refund for your Order ID: ***.I've
verified and see that we had issued refund of $on November 26, but, unfortunately due to some technical issue, the refund didn't completedIt is still in processing state.***, please don't worry, I've cancelled that refund and issued special case refund of $and this should be completed in the next 3-business days.Please be informed that the break down of this refund will be:1- $98.312- $69.71Thus making the total to $167.48.Once again please accept my apologies for any inconvenience caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Dear Revdex.com,
Thank you for your help in this matter.
Amazon.com has refunded my funds back into my account
complaint ID ***
The complaint has been resolved swiftly after I contacted my credit card company and Revdex.com
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the recent experience you've had with Amazon.comThis is certainly
not the experience we would want our customers to have.I've confirmed that we mistakenly charged you for orders #*** and ***To get this resolved, I've requested a refund of $7.94+= $to your Amazon.com Store cardThese refunds will go through within 3-business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund requests here:***Please know that the appropriate supervisory department has been made aware of your experience so we may necessary steps as needed to make sure there is no further repetition of this issue.Thank you for being a valuable member of our Amazon family over the yearsYour experience here has been highly unusual and is not typical of what you can expect when shopping with usI'm optimistic that your future orders will be trouble free and hope you'll give us another chance to serve you.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced in this case.I've contacted our Account Specialists team to
investigate on this issue, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused regarding the charge for prime membership. I've checked
your prime subscription and see that you've subscribed for prime in December 14, for free trial prime membership for one monthThe free trial prime was subscribed from December 14, - January 13, 2018. As the free trial membership ended on January 13, you were charged for $As you've used prime benefits, a partial refund was credited to you on January 23, in the amount of $You'll receive this refund in next 3-business days. Further, a discounted EBT prime membership is subscribed on January 23, in the amount of $As a tax of $0.46 is added to this charge, the total amount you were charged for this membership is $($+$0.46). In this case, please understand we'll not be able to refund the amountIf you'd wish to cancel the membership for this month, please let us know and we'll cancel the membership and a refund for $will be issued towards your original payment method. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along
to the appropriate people on our Customer Service team.Upon checking, I can confirm that our CS team issued refunds for the orders.To compensate for the inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issue you had with the gift card.I've checked your account and was unable to find any
email regarding gift card sent to this email addressAlso I was unable to find any conversation with the customer service.I would request you to please forward us the email address you have received and use the email address to which you received the email so that we can help you.If possible, please let us know the Gift Card number so that it will help us investigate this issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As we informed you earlier, we have closed this accountThis is because you have consistently asked us to issue
refunds for a large number of your ordersWhile we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.After a thorough review, we have decided not to restore your full access to this accountYou will not be able to place orders on our site.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand problem with your devices which arrived.We really appreciate your feedback and have made our technical team aware of your issueCustomer feedback like yours is always important to usI'll be sure to pass your message along to the appropriate department as we continue to improve the Kindle experience for our customers.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding $credit for completing survey.Upon checking, in details in order to
receive $credit you will get a first look at the first Episodes of an Amazon Original show named American Playboy and You may only take this survey on your laptop or computerEach episode will last approximately minutes, and you will be asked to answer questions before and after each episodeWhen you view the episode, we will take you to our partner website, and you will not be able to pause during the videoWhile each individual episode needs to be watched in one sitting, you do not need to complete the entire survey or watch all three episodes in one sittingInstead, you may close out of the survey at any time you are not watching the episode, and just click on the link in this invitation to return to where you left off at any time.This survey will close at midnight on Sunday, January 8th, so you must complete all three episodes and the survey before then in order to receive the gift card.As mentioned by our Amazon Studio Team, Since you haven't complete the welcome survey before you watched this particular offerThis is why you were asked a series of questions before watchingUnfortunately, you did not meet the criteria to be eligible to view these episodes after completing the survey.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello Mrs*** * ***, I do understand your concern regarding the seller "Perfect samplers" products on our website.As explained earlier, we only hold the inventory for this item and Perfect Samplers is the one who manufactures itThey'll be in the best position to help youI'd request contact Perfect Samplers.However, I've forwarded your feedback regarding the seller "Perfect Samplers" to the concerned team of our companyEach report they receive is investigated and the appropriate action is taken.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future. Regards, Prathyusha T Amazon.com http://www.amazon.com