Amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This order was marked as same day delivery and should have been delivered on the 22FebThree escalated calls to customer service got the package here next day instead of 2nd dayI don’t believe one should be diliberletly mislead then customer service saying, “we don’t do that”Truly I want you to be aware of the voice and face of your company, *** *** didn’t
Sincerely,
*** ***

Revdex.com:Thank you Amazon and Revdex.com for helping me
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry your review was removedOur reviews platform has extremely complex and sophisticated logic to
detect language in reviews that violates our guidelinesWhile the occurrence is rare, sometimes legitimate reviews get caught and suppressed by our filters.Upon checking, I see that you have received an email on 03/04/19:PST with subject "A Message from Amazon Review Moderation", informing that we have determined that you have manipulated Customer ReviewsAs a result, you may no longer post reviews on Amazon.com, and your reviews have been suppressed.Our policies state that you may not post any review that is misleading or manipulative.To learn more about this policy, please see our Customer Review Creation Guidelines (http://www.amazon.com/review-guidelines).We cannot share any further information about our decision and we may not reply to further emails about this issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I've reviewed all your previous correspondence and can confirm that as per our Account specialist team we won't be able to process any refund.As your account is closed for violation of our policies, we will not issue refund for the order# *** until the correct items are returned and processed at our return center.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I have attached once again the proof of purchase receipts and the
I am rejecting this response because: Apparently Amazon didn't review my account as they stated againIf you had properly done your due diligence and verified the speedway receipt that I sent to your fax number to verify the info when you asked for it along with my Identification you would have seen the SPEEDWAY purchase of the Gift Cards.which speedway where the gift cards were purchased is on Amazon.Com's list of authorized retail sellers of your gift cards and who I also will be contacting letting them know that Amazon is making accusations and stating that the gift cards purchased at one of the SPEEDWAY locations are invalid and wont be accepted even after it was activated at the store and then redeemed on Amazon.com and accepted at the time of redemptionI'f Speedway isn't an affiliate then why is it listed as one?? I find it very disturbing and time consuming of innocent consumers being treated unfair and automated as I am pretty sure all the emails and issues with Amazon are generic and not personally handled on an individual basis rather than on a bulk response and is definitely happening with thousands of other loyal and honest customers who pay for their gift cards at authorized retailers and who receive them as gifts from family and Amazon is accepting the cards while being entered and confirmed and adding the amount to the available balance of the customers who then purchase items using the available gift card balance and allow them to make a purchase and to then prematurely block access to the customers account not allowing to log in and not even sending an email to them explaining the incident and giving the customer a fair and equal right to clarify any mistakes made which clearly is Amazon..comIf there are gift cards as you say that are not validThen how can they be validated and and ready to be used which like any other gift card in the the United States of America they all need to be verified and the magnetic strip needs to be swiped by the sales associate at the retail location in order for the gift card to be redeemed as a valid card to useI have had an incident where the associate didn't properly validate a gift card I purchased and when it was to be used it was redeemed as invalid and inactive which makes sense as it wasn't properly activated at the store, which brings this to my point where the speedway store validated the gift cards and activation ready to be redeemed and once the gift is redeemed the gift card no longer becomes valid and is impossible for it to be redeemed and reused by anyone at allHow can you explain that to me....attached You will find the store receipt for the gift purchased with my credit card and validation receipts of the gift cards bought at your authorized retailer SPEEDWAY as it clearly states on your list of retailersI have now spent more time then I ever should even have with a multi million dollar company who simply thinks they can cheat and wrongfully defraud the American paying taxpayers and continue breaking the law with unfair business practices and making completely allegations and to continue to ignore a customers proof of purchase and verification of VALID AMAZON GIFT CARDSA simple call or verification to the location or speedway to match up the cards with the purchase is all it takes...Also the retailers who sell the Amazon cards usually order the cards and are invoiced by the seller of the gift cards who in this case is Amazon.com as they are listed as your authorized retail gift card sellerA complaint was filed with the corporate office of Speedway as well and was told I was awaiting the clarification that Amazon made a error on their part and I would contact them with a statusI'm sure speedway will more than likely discontinue the sales of Amazon gift card to their customers as they don't want to tarnish their reputation and name
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:It is clear that Amazon.com is not willing to address the issues laid out in my first and second responses, noting their canned response a second time, identically duplicating their first responseThis leaves one summation about Amazon and of my efforts to work with them, and that my reply(s) go unread or blatantly ignoredIF someone could simply pick up the phone and call me, with basic answers to my specific questions, I would likely have ended my dispute via Revdex.com.As they state in both of their responses: "Sellers must meet the requirements listed in the help page given below to sell products in the Grocery & Gourmet Food category." - Unfortunately their own Grocery Ungating personnel do not know these requirements, as has been shown in the inconsistent responses and requirements that do not match their own requirement list.I still attest to unfair business practices on Amazon's partI encourage them to call me to settle this dispute.Sincerely,** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed all of our
previous correspondence and I can see we haven't adequately addressed your concernsI hope I can be of some help to you.I'm sorry for the trouble you had with notification emailsYou'll not receive further emails regarding the delivered order.I've applied a $promotional credit directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for any misunderstandingI've checked your account and would like confirm that $issued was not a Gift cardIt is a promotional credit added to your account from which you've purchased Fire TV stick (which is different from the one you've filed Revdex.com complaint).Your current promotional balance is $Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:***That being said, we'll not be able to offer any additional compensation or insight/action on these matters, and any further inquiries on this matter will not receive a responseWe appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm following up with you regarding your Revdex.com complaint #***.I thank you for confirming the order number relating to your complaint.I've the order #*** and other related orders which were placed on March 22, and found they're being returned to Amazon by UPS carrier.As the carrier is still in transit, refund process might take some***eHowever, I've made an exception to the standard refunds policy and issued full refund to all the ordersRefunds will be processed within 3-business days.Refund details as follows:Order ID: *** - $29.40Order ID: *** - $9.14Order ID: *** - $19.56Order ID: *** - $6.79Order ID: *** - $17.79Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
The second response also does not even address the complaint. The complaint involved $fraudulently charged on my debit card without permission. The first response addressed a hold on a credit-card account, a pending charge. The second does about the same but calls it a "large amount of money." Apparently, those who responded did not or could not understand the complaint. They need to hire those who can understand a complaint if they're going to respond, and it's indicative of the problem in that someone who learned English as a second language also handled the transaction in dispute.Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; " Apple iPad Air MF029LL/A (128GB, + Sprint, White with Silver) OLD VERSION" was
determined to be in a lower condition.Please do understand that because you selected the "Do not return the item" option, and we found your trato be Acceptable, we issued you a $gift cardThis is the amount that was quoted to you at the time the item was submitted for trade-in.According to the information provided by the facility processing your submission, the specific reason your item met a lower tracondition was: minor cracks or dents on edges and lightly scratches in edges.You can find which items had their conditions revised by visiting Your TraAccount (amazon.com/tradein/youraccount)On this page, locate the traorder and click on the "Condition Revised" link for more details.For future traorders, you can choose to have an item returned to you instead of accepting a lower amount, by selecting the appropriate option when submitting your trade-in.Please visit our Help pages for more information:http://www.amazon.com/help/tradeinprogramI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've checked and see that our "Account Specialist" team has sent an email to you on "January 9, 2017" regarding your amazon account, as mentioned by account specialist team, we have closed your Amazon.com account
We have taken this action because we found this account to be related to previously closed accountsIn addition, all open orders have been cancelled
We are unable to discuss other accounts with you but please contact us should you have any other questions; we'd be glad to assist you
Regards,
Shalini CAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: the information the business provided is not correct and is not trueI have informed the business on several occasions that I did in fact contact my bank and the bank has no record of the transaction or transaction number or credit amount the business claims it submittedI have not ever received the refundThe bank has no record of this transaction or transaction numberThe business is aware of this because I have informed the business of this several times
Sincerely,
*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about being unable to post reviewsWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Communities team on June 14, 2017, is correct.While I'm not able to comment on the particulars of the investigation, it's been determined that you have violated our Customer Review Creation GuidelinesThe Community Guidelines can be located here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730As a result, all of your reviews will remain suppressed, and you'll no longer be able to post reviews on Amazon.comI apologize this wasn't the outcome you were expecting, and I can certainly understand your frustration, but this decision was made only after carefully considering and reviewing your accountUnfortunately, this decision is final.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your experience with us on Prime Day, I understand you are upset.I've checked your
correspondence with our Customer service and I'll also ensure to pass any training opportunities to my colleagues at Customer serviceWe will make sure that this isn't repeated in the future.Further, I see that a refund of $to your Gift card balance was issued to your Amazon.com account which is now available for your future purchasesAs we've issued $gift card balance to you, we will not be able to send remote again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:It has been days siince they promised me and still no result of my requests
Sincerely,
*** **

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the issue with your account. Upon checking I see
that the account closure was done as your account is directly related to another account which has been previously closed due to the abuse of our policies. Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final oneI’m sorry for any disappointment caused and appreciate your understanding.I hope this information helps! We appreciate your patience and understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri PAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern and I'm sorry for the inconvenience.To help you in resolving this issue, I've filed an
A-Z guarantee claim on your order to process refund.Your A-to-Z Guarantee Claim was filed on August 28, for order *** You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should be completed within a week or of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello,
We are writing regarding the order id: ***
We have asked the seller for more information about order *** and are awaiting a response
We will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status
of the claim in their Account section of our Amazon.com site (www.amazon.com/youraccount)Look for this order number in the list: -- Order Number: ***-- Date of Claim: October 9,
Sincerely,