Amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, please accept our sincere apologies for all the inconvenience you had to face as the seller was shipping
the order to an incorrect address.I've checked the order and see that we have already filed A-Z guarentee claim on your behalf but the seller has already issued a full refund of $The claim is now closed as the seller has provided with the resoluionThe refund has been processed on October 31, and should be credited to your account within 1-business days. It's truly our goal to provide exceptional customer service every time we're contacted, and it's disappointing this hasn't been your experienceI've personally reviewed all of your communications with us in this matter, and have made sure to reach out to the appropriate supervisory departments so this doesn't happen again in the future.Your experience recently have been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that the package wasn't delivered as promised, I understand you are upset.***, I realize how
disappointing it is to not receive the gift item on time, to make sure our team is aware of the error, I've reported the issue to them, we will make sure that this isn't repeated in the futureI see that our Customer service issued a full refund of $to the same payment card that was used to place the orderIf in case you receive the package later, please keep it as our compliments.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.com

Complaint: ***
I am rejecting this response because: my original order was for units for a total of $ My reorder was exactly the same as beforeTherefore the refund should be $
Sincerely,
* ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do believe in my personal opinion if you would like to keep customers coming back and buying products you should extend this warranty to a min year Its such a low amount and def shoves
customers the other way However mistakes happen , I wish the support team would have shown a little more professionalism and courtesy and respect when dealing with me personally Sincerely, *** ***

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the inconvenienceI've checked your previous correspondence with us and understood your
concern.On checking the emails sent to your son's account I've confirmed that we've already sent emails each on the following dates along with the information on how it can be reinstated again.Saturday, October 21, 6:PM (PDT)Saturday, October 21, 8:PM (PDT)Tuesday, October 24, 1:PM (PDT)Wednesday, October 25, 9:AM (PDT)As mentioned in the emails sent to you his email address, we request that you please contact the card issuer and have them send the information below to our secure fax linePlease note that these details needs to be sent from his email address that is associated with Amazon.com account.-- The billing name and address that you registered to the card.-- The last two digits of the payment card.You can find our fax number on the Amazon.com Help page:https://www.amazon.com/help/addressverificationOn checking the account with the email address you've provided I also see that the $gift card is still on the account and hasn't been usedPlease note that once the account is unlocked he'll be able to use this gift card for future orders on Amazon.com.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I was guaranteed my products would be shipped for the price I purchased them and I was upgraded to free day shipping Simply offering me a $credit is not fulfilling the commitment made by Amazon.com Free day shipping alone is $on Amazon.com
Sincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your order #***.Amazon.com has a day return window, and
while we can make exceptions on when items can be purchased from Amazon directly and returned that isn't always the case.Please understand that this order was purchased from a Marketplace seller and was not fulfilled by AmazonAs we did not fulfill the order we are limited to what we can assist you with the refund.While I know you're disappointed with our stance on this matter, I want to assure you the response you received from our customer service is correctAs mentioned, Games & Software downloads ordered on Amazon.com are non-returnable and non-refundable after purchaseOpen software which is returned for reasons other than an Amazon.com error isn't eligible for a refund.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend my most sincere apologies for any frustration this matter has causedIt
is certainly not our intention for our customers to have anything but pleasant experience at Amazon.com.I looked into your account and see the $charge you mentioned was processed on January 4, for your Amazon Prime membership renewalSince you indicated you don't want the Amazon Prime membership, we've canceled and refunded the amount for $on January 4, 2017.Regarding the banking fees you incurredI'm glad to see that our billing team refunded overdraft fees as a result of the accidental renewal of the Amazon Prime MembershipWe've refunded $to your Credit Card, which should reflect within 2-business daysThe refund was requested on January 9, 2017.Again I sincerely apologize for this frustrating experience and I hope this information's helpfulPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution-in-progress will be satisfactory to me, given that my Amazon account is reinstatedI have made complaints to the *** and State of *** Attorney General as well about AmazonThe sooner this issue can be resolved, the better
Sincerely, *** ***

Complaint: ***I am rejecting this response because:I returned the items and was promised a full refundA company should stand behind what they say. Sincerely,*** ***

Amazon response did not include reference to the emails by the Amazon reps to the Amazon Promotion Dept (I was .cc'd), that I worked with, including the Amazon customer rep who helped me issue the order directly over the phone I had worked with customers reps and one Amazon supervisor in placing the order and was never told that I did not qualify when I asked They recognized the problem as an internal Amazon software problem and I was OK'd by them to place the order and the $would be credited to my credit car
Response also did not include why the Promotions Department doesn't recognize the offer, that targeted me on the Amazon website, why *** *** point was used on the offer which was cleared by the Amazon customer rep and does not disqualify the Amazon promotions offerIf more *** *** points are required then how many and why are they not providing that information? The response also doesn't explain why I did not receive the promised phone call from the Promotion Department as Customer Service had told me on Sept
Perhaps if they had made the effort to resolve over the phone instead of the Amazon resolution agent rushing to get rid of me without checking information, this issue would have been resolved for long time customer
Per the Amazon Customer Deptassistance, I am still owed $
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for writing back to us with the more informationI've reached out to our internal team and they have requested a refund of $to your card on April 6, 2017, which was originally usedYou'll be able to see the refund on your credit card statement.I request you to please check the relevant account and let us know if you still have further concerns.Rest assured that we are here to make things easier for you and we'll take every action to prevent you from bearing any loss.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment regarding the gift card.As mentioned earlier, a gift card once redeemed cannot be removed from the accountFurther, I also see that this gift card was purchased from a store and since this wasn't purchased from our website directly, it cannot be refundedIn this case, you can contact the store so that they can help you further.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint about Socofy Leather Ankle Bootie and I'm sorry to learn about the negative
experience you've dealt with it.Upon checking the order, I've found that a full refund of $was issued by the seller on February 24, Refunds through Amazon are processed within 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello from Amazon.comWe are writing in response to the complaint filed against order ***
Upon review of this dispute, we have noticed that the seller has shipped a replacement and is currently in transit to the buyer.-- Order Number: ***-- Date of Claim: July
11, 2016-- Carrier: USPS -- Tracking Number: ***-- Expected Delivery Date: Business day If the buyer has not received the item, reply to this e-mail and we will investigate further.Thank you from Amazon.com

Complaint: ***I am rejecting this response because: the only account I have ever had with amazon prior to this incident that started a month ago was the one they just closedI did try to open an account during this process for my business with my name attached to it as wellBut prior to not hearing back from Amazon after several failed attempts, I have never had another amazon account nor have I tried to obtain anotherI have been a customer for over years and your information is inaccurateI read the entire terms of use and I have not violated the terms of use. Sincerely,*** ***

Hello, My name is Brian L., and I'm a senior member of the Amazon.com A-to-z Guarantee Claims departmentWe received the complaint filed against Amazon Marketplace order *** and confirmed the claim was denied because the tracking number provided by the seller showed delivery
with signature acceptance. However, we have contacted FedEx and referenced tracking number *** to ensure the package was delivered to the correct locationAfter further review, we confirmed this order was not delivered to the address on file and have issued the buyer/complainant a full refundWe apologize for the inconvenience this transaction has caused and we will take appropriate action to make sure future disputes are not incorrectly denied.-- Refund Date: November 14, 2017-- Refund Amount: $506.67If the order was paid by credit card, it may take several business days for the refund to appear on the buyer's credit card accountThey can check with the issuing bank to confirm that it has been posted

Complaint: ***I am rejecting this response because: Amazon sent me a email saying they will not help and will ignore future messageshow patheticGood to know what kind of company I'm dealing with.Sincerely,*** ***

Hello Anna,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the item "Baby Foot 60mins Japanese Ver." for the Order ID:
***This is certainly not what we want our customers to experience.In this case, there's no need to return the item for us to issue a refundYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $34.58, which includes the cost of the item and any shipping costsYou'll see the refund within the 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=*** Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointing experience you had when you contacted our customer service.I've forwarded the
feedback to the appropriate supervisory team for training our colleagues.I understand I cannot compensate for the inconvenience this has caused, I've added a $Promotional certificate to your accountI hope you would consider this as a good will gestureFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Thanks for subscribing to Prime again and giving us another chance to serve you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com