Amazon.com

Hello, We have asked the seller for more information about order *** and are awaiting a response.We will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status of his claim in the Your Account section of our Amazon.com site
(www.amazon.com/youraccount)Look for this order number in the list: -- Order Number: ***-- Date of Claim: January 31,

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you were charged for Prime and would like to be refunded.***, please know we do not charge Customers
without their authorization, we send a welcome email to the Customers with all the Terms & Conditions and if the Customers do not cancel or Turn auto renew off before the Trial period ends, we go ahead and renew your Trial membership to Annual Membership.I've checked your account and was unable to find a charge that you are referring to, I'd request you to write us back from the account that was charged.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Complaint: ***
I am rejecting this response because: Amazon has NOT answered my questionHOW and When did I violate the terms????? Please do not paste the terms AGAINI am asking specifically How and When did I violate the terms???
Sincerely,
*** ***

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I've reviewed your concern and see our Executive Customer Relations team was able to address your issue concerning your Tra*** by issuing
refund of $to your Visa cardYou'll see the refund on your credit card statement in the next 3-business days.This refund amount is the same amount of the charge that will post to the accountThe reason for this is because there's no way to stop the charge from processing at this point, but the amount we’ve refunded will completely cover the charge for you.The remaining gift card balance from the traof $will be left on your account as a goodwill gesture for your poor experienceYou can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I understand you'd like us to restore your access to Amazon.com selling and buying accounts.I've checked the
correspondence that have been going in your account and I'd like to confirm that closing of your Amazon.com selling and buying accounts is a permanent decision and we will not be able to reinstate access.Your co-operation and understanding is very much appreciated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello Mrs***, I understand your concern that the packages were being delivered to your neighbors house instead of your house for the orders that have been delivered in pastI'm sorry about that. Please be assured that we've escalated this issue and as I've informed earlier that, it is found that as your address *** *** is located directly behind a house with a similar address (** ***), drivers were only able to see the ** on the front house and deliver there.However, please be assured that we have added a delivery instruction to indicate this for the house directly behind ** *** and have edited the *** to prevent deliveries to the front house. I hope your future packages will now be delivered to your house and if in case you face any such issues with the delivery or your packages, please let us know and we'll be able to assist you right away!Thanks for your understanding and patience in this regardWe look forward to seeing you again soon.Regards, Diksha C. Amazon.com http://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the order for Custom Culinary Panroast Gravy MixI'm sorry for any
misunderstanding, the Gravy Mix you've ordered comes in single quantity confirmed with our inventory teamThe seller has not listed the item comes in pack.I see that you've contacted the seller about this issueThe following message was sent to you by April-store :-------------------------------------------------------------------------------...⇄ am sorry to hear that, surely I'd like to solve the issue for you.If you would like to keep the item you received, we will give $refund to you, is that OK?Or please feel free to return it for full refund, following is the return address:Broad Ave, Suite 13Ridgefield, NJ 07657-2348United StatesPlease let me know which option do you prefer, Thank you!----------------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account (https://www.amazon.com/gp/communication-manager/inbox.html/)There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.In my experience, sellers reply to customer e-mails within two business days of receiving the messageWe hold them to the same high customer service standards we set for ourselvesBefore I take any action on the order, I want to give the seller April-store a chance to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.A refund was issued to your Credit Card on April 2, 2018 for $13.09.In most cases, once a refund has been submitted, the issuing
bank will post it to your account within 3-5 business days.This time frame may vary from one financial institution to another.If you don't see the Credit Card refund posted to your account, please contact your issuing bank for further assistance.Your bank can clarify how long it'll take them to post the refund.I hope this helpsWe look forward to seeing you again soon.Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about delay of your order.***, We typically notify customers whenever such delays occur,
and I sincerely apologize that you were not notified in this case.To compensate for the inconvenience, I've extended your Amazon Prime membership by one monthThe membership will renew now on Friday, June 16, 2017.I've shared your comments as a feedback with our shipping department for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customersPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that *** wasn't able to reimburse you for your return shipping costs.I checked your account and
see that you've placed the order #*** using your gift card balanceAs you are not happy with the promotional credit restrictions, we've issued an additional refund of $to your gift card balance.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcApart from this refund to Gift card balance, we've also left the $promotional credit on your account so that you can use it when you place the order which is shipped and sold by Amazon.com.Your promotional credit balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220Pleas...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com. I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about your closed account.In this case, I need to
look into the problem further and wrote to our concerned department, and it'll take a bit more time than usualYou can directly reply to this email and provide the pictures so that I can forward it to the appropriate team.I just wanted to let you know I'll write back in 3-business days with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: Because we filed a complaint with the Revdex.com the Amazon Seller Performance team decided to permanently ban us from selling on AmazonThis is bullyingWe are only looking for an explanation as to why why our account was suspended so that we could correct it but Amazon is unwilling to provide that information and refuses to deliver on this communication requestWe do not know why Amazon has decided to stop us from sellingWe have been excellent sellers and as far as we know we have done nothing wrong and they have not provided us with an explanationTommorrow I will be going into work to tell my team that they no longer have jobs and I won't be able to even provide them a reason
If you are a seller on Amazon please be carefulYou can have treat your customers fairly, have a pristine seller rating (in our case 99.9% positive feedback from customers) and Amazon will shut your small business down overnight...for no reasonFrom my experience this week, Amazon is far from trustworthy and only has their pocketbook in mind
Sincerely,*** ***

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked order #*** and verified that your gift card funds were not applied; your Store
Card was used instead.I'm sorry for any inconvenience this may cause.You can certainly use your gift card funds on your next orderFor more information about using gift cards, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200546110The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcYou can certainly use your gift card funds on your next orderFor more information about using gift cards, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200546110I hope this helpsWe look forward to seeing you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: This isn't the first time that happened and I know wouldn't be the last, and each time the same copied and paste response and I am tired of itI want actual action being done about this
When I place an order and select Same day delivery, it is NOT acceptable for amazon to decide to delay my packageI paid extra for that, and now it wasted my timeSo what if the table is turned, what if amazon need something from me and you need to stop your entire operation for daysAnd I give you the same copied and paste answer and say have a nice daySo, no I do not accept this response
Sincerely,*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your itemsIn this case, there's no need to return the item for us
to issue a refundYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $116.04, which includes the cost of the item and any shipping costsYou'll see the refund within the nextOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this solution works for youWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the difficulty you experienced trying to take advantage of that Prime Day promotion.Many of our
customers were impacted in a similar way and as a result you may have noticed an email was sent to you earlier today about a $gift card applied to your Amazon account.The gift card funds have already been loaded to your account and are available for your immediate useYou can see your current Amazon.com Gift Card balance by visiting the following location: https://www.amazon.com/gp/css/gc/balanceI hope you have a wonderful day and we see you again soon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you did not receive the items, I understand you are upset.***, I've checked the orders
and as you know they are delivered to your shipping address by USPS, as the orders are delivered, we will not be able to refund or replace the itemsPlease check the delivery area or your household members to see if they have accepted the delivery.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.com

Greetings from Amazon.com,Thank you so much for your timeI have reviewed the accounts associated provided by the customer, there are no selling accounts associated with the given E-mailIt will not be possible to review the customer's account with out the e-mail associated with the selling
accountIn addition, Amazon will be unable to upload the feed directly as requestedWhile agents of our catalog team can review the document upload for errors, ultimately the seller is required to upload their own documentationI apologize for the difficulties this createsIf the seller needs additional assistance it is recommended that they reach out to Seller Support via the link below:Contact Ushttps://sellercentral.amazon.com/cu/contact-us?_encoding=UTF8&ref_=ag_contactu...⇄ you for your time and have a lovely day

Complaint: ***
I am rejecting this response because: I have not did anything wrong. I have the police report
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:My cancellation came from AmazonI'm not certain who else I'm now responsible to find and contactIf you truly want to help rectify the circumstances? Then please forward information to the proper channelsInstead of another excuse and brush offI have an Amazon store card!!!Sincerely,*** ***