Amazon.com

Hello,Thank you for writing back to us regarding this caseWe are writing to you regarding the Order ID ***Please understand that we are unable to credit the seller’s account for this transaction nor are we able to arrange a return of the merchandise.This is because the seller failed to respond to our claim notification sent on 02/16/Later as an exception we also provided a second chance to the seller on 2/23/2017.Seller was given multiple chances to provide their return addressThe seller didn't provide this informationHence, we are unable to assist the seller in this case as they failed to respond to the claim.Sincerely,Sharieff

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the delay in the delivery of your order for the Roku Streaming Stick (3600R) (Model)I do
realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeI understand how important the timeliness of this delivery is and I regret the disappointment this may have caused.Despite our best efforts to provide 100% on time order fulfillment, there are rare situations outside of our control that can impact our ability to deliver on that guarantee - such as issues related to weather, inventory, or transportation, as was the case hereI've forwarded these details to our transportation team for investigation to minimize the chances of anything like this occurring again.Further to your correspondence, I've checked your account and can confirm that we've processed a refund for the above order in the amount of $and Your Amazon Prime Membership has been cancelledPlease note that the refund should appear on your account in 3-days if issued to a credit cardRefunds issued to a bank account typically take 7-days to reflect on the account balance.Again, I'm sorry for the time you've spent dealing with these issuesYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with us and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello, We are writing to follow up about the complaint filed by an Amazon marketplace seller, "***.com" for a claim filed against order ***Upon review of this claim, we confirmed the seller was held responsible for not providing sufficient proof of delivery for this order
Please note the tracking number(s) on file does not include signature acceptance, which is considered insufficient proof of deliveryAlthough there is no requirement to ship with signature acceptance, the seller will be held responsible if a claim is filed against the order. Please note the information within Seller Central states: "You may still be held liable If no receipt is confirmed and no signature confirmation is available." Since the seller is ultimately responsible for fulfilling the order, they will need to determine whether or not to ship with signature acceptance in the case a claim is filed against the orderWe understand the seller may not agree with this decision, but we are unable to reverse this decision and the claim will remain unchanged

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the Gift card balance on your
account and I appreciate you taking time in bringing this to our attention.I understand that the $Gift card balance hasn't been refunded to your accountI've checked and can confirm that we've successfully issued an Amazon.com gift card in the amount of $to your account on April 20, I see that you've also used part of these funds to place the order #***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry we attempted to charge you for a Prime membershipI can assure you this isn't the
experience we want you to have when shopping on the websiteIt's never our intention to have you charged when you don't mean to.I've checked your account and was able to successfully cancel out the subscriptionYou shouldn't see any more charge attempts regarding the Prime membershipI hope I can help you with this, Amazon Prime is a membership program that offers unlimited express shippingThe annual fee is $107.29, and the shipping benefits can be shared with other members of your householdIf the sign up was accidental, please accept my sincerest apology for any inconvenience caused to you in this matter.Here's a summary of Amazon Prime benefits:-- FREE Two-Day Shipping and upgrades to One-day Shipping at reduced rates to addresses in the contiguous U.Son millions of items fulfilled by Amazon.com.-- FREE Standard Shipping for eligible items shipped to addresses in the United States, Puerto Rico, P.OBoxes in the continental United States, and APO/FPO addresses with U.SZIP codes.-- No minimum purchases required.Since you indicated you don't want the Amazon Prime membership, we've canceled itYou'll automatically receive an e-mail message confirming a full refund of the membership feeRefunds typically process within 7-business days and appear as a credit on your bank statement.Regarding the banking fees you incurredWe'll be happy to reimburse you for fees directly related to this chargePlease reply to this email, and include the following information:-- Your name-- A note indicating this was for an Amazon Prime membership-- A copy of the bank statement that shows the overdraft charge (not the notice of the overdraft, but the monthly statement)We'll e-mail you a response within 3-business days and issue a refund to your credit cardRefunds typically take 2-business days to process and will appear as a credit on your next statement.Your comments are appreciated about including the links with warnings to the prime accounts will incur charges to the bank account is a big help to usIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.We appreciate your feedback about these changes, and I've passed your comments along to the appropriate people in our company.I want to assure you that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring againI hope that you will give us another opportunity to prove the quality of our service to you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.com

Complaint: ***
I am rejecting this response because: It does not resolve my concerns to ensure that I can order from Amazon securelyThe solution is not a valid one and can be overlooked easily
Sincerely,
*** ***

Hello ***I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your account information and credit card information was stolen and someone used one of your
credit cards to purchase something on amazon but not on your account.Because electronic commerce is our livelihood, Amazon.com uses the strictest security precautions possible, including fully encrypted transactions through our secure server.You may have seen reports of identity theft in the news or heard about the theft of personal information from other websitesRest assured that Amazon is not one of the retailers involved in these incidents.We encourage every victim of credit card fraud to report the incident to their local law enforcement officeAmazon.com cooperates with all such investigationsWhen presented with a proper subpoena, which we require to protect our customers' privacy, we immediately provide all information requested. You can contact us by following the link below:https://www.amazon.com/gp/help/customer/contact-usWe hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello, This is a misunderstanding because this complaint is regarding Amazon.com as an entityOur business is Amazon Seller Protection run off of the domain: wwww.amazonsellerprotection.comWe are not in anyway affiliated with Amazon nor do we provide the services that the buyer is
explaining. We provide services to help the appeal a suspension such as this, but we have not provided this individual any services nor have they purchased anything from us. Thank you,Amazon Seller Protection

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the closure of your Amazon.com accountI understand
that your Amazon.com account has been closed and you would want it to be reinstated.I've reached out to our internal team for an investigation into this and I'm personally following up with this issueI'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that our customer service team did not inform you regarding two accounts.It's disappointing to hear our customer service team wasn't able to resolve this concern for youI've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback to each and every customer service representative/leadership, who couldn't assist you accordingly, in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team.As you've specified that you were unable to access your account with Prime membership, I've requested a password reset on your behalfYou should receive an e-mail from us with a link and instructions for resetting your passwordIf you don't receive the e-mail, please check your junk mail folder.Since you have accounts under be***com you need to make sure you're signed out of Amazon.com before using the reset password linkThis will help to ensure that the correct account's password is reset.Once your Prime accounts password is reset, you can either change your other accounts email address or close that account.As you've specified that you were unable to access your Prime membership, I can issue full refund for your Prime membership without cancelling it as an exceptionYou can directly reply to this email and confirm if you'd like us to issue refund for Prime membership or add promotional credit to your Amazon.com account.I understand experiences like these may affect our customer’s decision to shop with us in the future, but we truly hope you give us another chance to improve the quality of our services.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with the Marketplace seller, I understand you did not receive the package yet.***, I've checked the tracking details and wasn't able to find any details on it, so I've contacted the seller and advised them to contact the carrier themselves and if they aren't able to find the status, I've asked them to issue refund on the order, please allow 1-business days for the seller to respond with an updateIf the seller doesn't respond, please go ahead and file an A-Z claim that which refunds the money you paid for the order.You can file a claim by entering your order number *** here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usIn order to contact us in the future, here's a link to our Contact Us page:http://www.amazon.com/gp/help/contact-us/general-questions.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Alex, we understand that you are disappointed with the way the price of the item changed in the cart, but please know, your Shopping Cart will always reflect the current price and availability for an item displayed on the item's product detail pageThe price and availability of an item in your Cart may differ from the price and availability you saw when you first put it in your Cart.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Complaint: ***
I am rejecting this response because: I just sent the tablet back and I am awaiting until I get my replacement before I agree that my issue has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Complaint: ***I am rejecting this response because:
mmy bank is rejecting responsibility to Amazon and Amazon is rejecting responsibility to my bank this is just the case of both companies pointing fingers at the other and I'm still sitting here without my moneyIt's ridiculous Sincerely,*** ***

Hello,
I'm Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you have not receiving your prime orders on time and I apologize for your recent experience
with amazon.com
I've checked your order# *** and see that it was delayed by the carrierPlease understand that as an online retailers, we have to rely on shipping carriers to deliver the items
Even though if we are shipping the items from our fulfillment centers on time, it is becoming late at the shipping carriersHowever, it is our responsibility to ensure that the orders are delivered on time as promised
I understand that, as a member of Amazon Prime, you expect speedy delivery for the order you placed while being a part of the membership
To help resolve this issue, I see that our agents have issued a full refund of amount $for the order delay and extended your prime for one month and your prime now ends on January 29,
I checked and see that you are charged in error for prime and we have fixed the error by processing refund for the sameI've forwarded this to our shipping department and be assured that this will not be repeated
Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again
Thanks for your understandingWe look forward to seeing you again
Regards,
Wilmani

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that you're not able redeem your gift card as it says as invalid.While I would love to help you
with the issue, I could not find any of your gift card details mentioned on your complaint.In this case, please provide the gift card number so that I can be able to check and resolve the issue for you.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I was really very disappointed with AmazonThey used a few words of sorry and wanted to solve the major problems and troubles that caused to meExcuse me, what do you do to help me except sorry? Just a few sorry, you can solve all the disputes? Amazon, I don't want to hear sorryI want to see your actual actionsA few sorry can't solve the problems and troubles that you have brought me!

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern about the refund for your return
It looks like the e-mail
address you contacted us with doesn't have an order matching what you describedFor your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account
If you know the e-mail address your account is under, please write from that e-mail address so we can help you right awayIf you're unsure what e-mail address your account is under, please visit the contact page below to give us a call or chat with us
***
You can also reply to me by sending an email to *** from the correct email address
Regards,Vijay K.Amazon.comhttp://www.amazon.com
=============================

Complaint: ***I am rejecting this response because:
All the information I provided initially including name on the credit card, credit card number, expiration date on the credit card, address and phone number was correct and accurate (I have been living in the same address for years)
It was after my orders got cancelled that I started questioning also (but then I signed into my bank account and confirmed all the information I initially provided were accurately per account statement)
I called at least times to have the issues resolved, you guys were very disappointing (not truly looking into the problem, instead, one of the representative advised me to open another account so I can continue shopping during prime date which got locked again)
Wasted me at least three hours of my precious time which I could have spent with my months daughter instead (the last of the phone calls were transferred times and took greater than minutes)
Sincerely,*** ***