Amazon.com

Hello, We are unable to credit the seller for this transaction as their account was debited for the claim amount as they did not refund the buyer and buyer was eligible for a refund as per amazon's policy. In summary, we are unable to take the action requested by the seller as they did not
refund the buyer. Sincerely,Ajith

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We appreciate your feedback and have forwarded it to the correct team internally.Please feel free to contact us
directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding shipping of items.In general, please note that your order will be
delivered within 5-business days (excluding weekends)We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shippingThis means that we’ll optimize our fulfillment operations by taking a little longer to ship out if necessaryHowever, we won't hold on to your order for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given you.When you select free shipping during checkout, the final page of our order form displays the estimated date of shipment for your orderThis is only an estimate--your items may ship soonerIf the date doesn't meet your needs, you can change the shipping speed before submitting your order.Nonetheless, I've shared your comments as a feedback with our shipping team for their consideration when planning future improvements.We value your feedback and realize your experience reflects on our company as a wholePlease know we'll continue to respond to these concerns and make improvements whenever possible.I’m sorry for any disappointment caused and appreciate your understandingWe look forward to seeing you again.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,N*** S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding return of the items and charges on your account.Regarding Order#***:I've checked and can confirm that we haven't received this item " Saved [Blu-ray] " due to which we have charged replacement order #*** for the item which was not returned.Regarding Order#***:I see that we haven't received the items in this order which are suppose to be returned to usDue to which a return reminder email has been sent to return the items.If we haven't received the items as per email confirmation we will charge your payment method for these items.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I called and spoke to Amazon Friday as when I went to reply to the complaint the email address it looked fake like below. I do not have a prime account, the individual had one under my name which AMAZON reimbursed for the in charges for the past months. I have my notes where I gained access one time into my old email account and there was an email from Amazon stating my account was past due and I began calling Amazon every week twice a week to check the status. As Wilson at Amazon sent me my entire account statement from last yearI regret to inform you I was not living at home I was with my mother who was almost dying from breast cancer and chemo treatmentsIf there was no fraud that occurred why did Amazon reimburse me the charges? He took over my account and used a new email address I created. See below when I go to email myself something this appears. I left AT&T today and my personal identity and IPhone IMEI are being sold for a sale hence the word sale, per the auctionI discovered it Friday by accident before going to a job interview and then breaking out in hives to know I am being sold in the sky. AT&T looked at my phone today and the bug timestamps, him accessing all phones including my government provided cell phone but I am being sold online and this individual hacker wrote a script on how he is owning and took over my phone. Now due to the lack of help from anyone house is being foreclosed and I am denied unemployment because that account was hacked and changed my phone number by one digit. Inmates in prison live better than me I am below poverty level I am negative an income from jobs to none, I don't have TV, internet WIFI at home just alarm clocks non Bluetooth and I clean to occupy my mindI have called Washington Justice to my local District Attorney pleading to help me so I can live a lifeThe below matches my exact IMEI serial number to my iphoneI have bug time stamps and etcthis individual hacked every account I had and still continues to create accounts in my name but no one helps me when I call to advise them so my civil rights, privacy and right to live a "normal" life are being taken away from me and not one person from Federal, State or Local Parish departments will help so I get to lose my jobs, my car, my house and be sold on ebay like a hookerEach day I wake up if I sleep to deal with him hacking something of mine and I am losing something. I will dispute the charges as I didn't purchase all the stuff charged. and I have notes who and when I talked to Amazon over times in a week period. He had my phone disabled and I had to pawn my other two iphones to pay bills and I couldn't access a computer. I contacted the Revdex.com for help yet, all the evidence still the victim is always persecuted.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: As Amazon's A-to-Z Guarantee, I should have the refund already, I don't have to wait for the resolving between Amazon and the seller
Sincerely,
** ***

Hello from Amazon.com,The Seller in this complaint has been contacted to provide the necessary documentation including any images showing the damage received as a result of their returned books.Once this documentation has been received the investigation will proceed until an appropriate resolution
is found.Thank you

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with redeeming the gift card on your amazon accountAs mentioned, as the gift card was issued by Diapers.com, we will not be able to issue the same on your accountIn this case, I would request you to contact Diapers.com so that they can help you with providing a different gift card code for you to use it on our website.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaheshBodduAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: my complaint was against Amazon! Not the store (which did not provide a return address with their bars of soap, nor phone number) Amazon screwed up my order, so they are the one who is responsible. Sincerely,*** ***

Hello from Amazon.com, We have reviewed this complaint associated with Order ID ***We have already taken the action requested by the customer and credited the customer for $on May 15, The customer was not held responsible for this claimThe credit
should reflect in the customer's selling account in hours.In summary, we have already taken the action requested by the seller and credited seller on May 15, Please consider this claim closed and no further actions required at this moment. Thank you

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding exchange of Kindle book gift for an Amazon.com gift card.Please do
understand that as mentioned you can exchange Kindle book gift for an Amazon.com gift card within seven days of receiving the gift giver's email if it was not downloaded.I do understand that since you're unable to locate option for exchange, you've redeemed it on the accountAs the gift order is claimed, we don't have an option to refund or exchange.Upon checking, I see that as you've placed a new order #*** for "Tom Clancy Commander in Chief: A Jack Ryan Novel ".However, as an onetime exception I've reduced the price of the item to $from $which is ($34.47 - $14.99) since we're unable to issue refund for an Amazon.com gift card.In future, to exchange your gift for an Amazon.com gift card, click the "Learn how this works or exchange for gift credit" link in the gift email message, and then select the link to request a creditMore information about Kindle book gifts is available in our Help pages at:http://www.amazon.com/help/kindlegiftPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I did not receive the outcome I desired I have not received the product with all the features originally advertised It has been over two months when this product feature was offered The company, hedging their promises after over two months stalling, states "in the coming months" this feature will be delivered I don't know anybody but a geologic scientist would say 2-months minimum meets that definition of soon.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
Will try resubmitting the items as stated. Will close complaint upon receipt of funds, as I'm still skeptical that I may be cheated againSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,Thank you for writing back to us regarding this caseWe are writing to you regarding the Order ID ***Please understand that we are unable to credit the seller’s account for this transaction nor are we able to arrange a return of the merchandise.This is because the seller failed to respond to our claim notification sent on 02/16/Later as an exception we also provided a second chance to the seller on 2/23/2017.Seller was given multiple chances to provide their return addressThe seller didn't provide this informationHence, we are unable to assist the seller in this case as they failed to respond to the claim.Sincerely,Sharieff

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand that you'd like us to issue refund to your card.Please
understand when you create a return request online, you'll get the option to select the refund to be issued your original payment method or to be issued in the form of Gift certificate.It looks like you've selected the option for the refund to be issued to Gift certificate and hence the refund was issued as gift card balance to your account.Upon further checking, I see that the Gift card balance was used partially on the order #***As the gift card was partially used we don't have an option to issue the remaining refund of $to your cardI apologize for the inconvenience caused.https://www.amazon.com***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello,The seller will issue a refund for the order after buyer return's the item to the address listed below:AKKON Return Department*** * *** ** *
*** ** *** ** ***Please note that a full refund will be issued upon successfully returning the item to seller of this orderWithin business days, we request buyer to reply to this email with the shipping details for their return, including any tracking informationIf we do not hear from them in the next business days, we may close their claim until they provide us with the return shipping information.We recommend following these best practices to be sure the seller receives their package: -- Include the order number on or inside the package (***)-- Insure the package and use signature confirmation delivery service-- Ship items via USPS when the seller's return address is a P.OBoxIf buyer does not use a trackable shipping method to return their item and the seller does not provide a refund, we may not be able to cover the order under the A-to-z Guarantee.To help with the return shipping cost, we have issued a credit of $to the original payment method for this orderThis credit will not affect any refund the seller issues to you.-- Shipping Refund Date: 12/13/2017-- Shipping Refund Amount: $25.99Sincerely,

Complaint: ***
I am rejecting this response because:I have contacted all of those partiesIt is apparent that Amazon does not consider me a valued customerMy account was compromisedI do not have access to the accountI will be contacting my lawyerI highly recommend Amazon call me directly as I have asked them to do for two monthsI'd rather not go through the courts and sue Amazon for liable and identity theftBut if that is my last resort then I willPlease call me discuss and resolve this matterI have already emailed all email addresses you have provided and received no response.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I did contact the seller numerous times and so did Revdex.com out of Kentucky-Sincerely,*** ***