Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe package ordered did arrive the following day and they have refunded me the same day shipping cost I paidIn addition they shipped me another one that I received today but setup a return so they get it back
Thank youSincerely, *** ***

Hello from Amazon.com,We have issued a credit to this seller's account in the amount of $This is the amount the seller would have received had order ID *** been confirmed after Selling on Amazon fees were deducted from the saleUnfortunately the seller account cannot be reactivated, however the seller is welcome to create a new seller account should they wish to continue selling on Amazon.We would request the seller provide the best mailing address to reach them, either through this complaint or by contacting Amazon Seller Support, so that we may request a paper check be mailed out to them

Hello *** ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal
to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I understand that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeYou're right that our Prime customers are important to us, but we don't want any customer to pay for a service they don't feel offers value.Our Prime delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkoutI'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting One-Day or Two-Day Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can find more information about One-Day and Two-Day Shipping here:http://www.amazon.com/gp/help/customer/display.html?nodeId=3043211As you haven't received the item, I've issued a full refund of the these order in the amount of $and $(December 2, and December 12, 2016)This refund will appear as a credit to your Visa card within 3-business days.We'll send you an e-mail when the refund is completeYou can also see completed refunds in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Rest assured, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.We look forward to seeing you again soon.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,The Seller in this complaint has been contacted to provide the necessary documentation including any images showing the damage received as a result of their returned books.Once this documentation has been received the investigation will proceed until an appropriate resolution
is found.Thank you

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your issue about accessing account which has prime.I checked your account and see that after filing
this Revdex.com complaint, you've contacted our customer service on February 4, and informed about the situationI'm glad to know that you were able to resolve the issue by signing into the account with Prime membership.As of now, your account is registered with Amazon yearly Prime membership with after charging your card for $on January 29, As per the phone call conversation you had with our customer service team, I understand that you are interested to continue with this membership.If you have any issues in using the prime membership or if you want to cancel the prime membership for full refund of $100, please feel free to contact me directly by replying to [email protected] look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstandingLet me help you with the information.Order ID:***, ***, *** and ***.The above orders are for The Silver Cage booksUnfortunately, when I wanted to send you replacements, I see that they are refunded alreadyIn this case, I would request you to reorder the book to the respective recipient so that we can send them accordingly.Further regarding the Prime order delays, I've already forwarded the feedback to the appropriate management team for consideration in further improvements to the delivery.***, the only option here is to reorder the itemsTechnically, we do not have and option to replace the orders which have already been refunded.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding shipping of items.In general, please note that your order will be
delivered within 5-business days (excluding weekends)We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shippingThis means that we’ll optimize our fulfillment operations by taking a little longer to ship out if necessaryHowever, we won't hold on to your order for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given you.When you select free shipping during checkout, the final page of our order form displays the estimated date of shipment for your orderThis is only an estimate--your items may ship soonerIf the date doesn't meet your needs, you can change the shipping speed before submitting your order.Nonetheless, I've shared your comments as a feedback with our shipping team for their consideration when planning future improvements.We value your feedback and realize your experience reflects on our company as a wholePlease know we'll continue to respond to these concerns and make improvements whenever possible.I’m sorry for any disappointment caused and appreciate your understandingWe look forward to seeing you again.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,N*** S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: my complaint was against Amazon! Not the store (which did not provide a return address with their bars of soap, nor phone number) Amazon screwed up my order, so they are the one who is responsible. Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I originally contacted Amazon to try to work out a refund directly through them, they were more concerned about protecting *** more than they were concerned that I was given a faulty productThey kept giving me the run around, and they kept making me go through the same channels of making a claim, without any resolution. They let *** get away with basically selling me a used camera when I paid for a new one.And then, now since I filed for the dispute, they still won't refund me because I used a different mean of complaint? Attached is a copy of the Audio of my phone call with ***, as well as one of the many conversations I had with costumer service, which started many months ago. So I am sorry, but I do not accept this explanation on why you still allow *** to still do business through Amazon, and why you won't refund me for a faulty purchase. *** ***.
Sincerely,
*** ***

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern about the refund for your recent in-app
I've checked and found
that the in-app item has been successfully delivered from our endPlease know the in-app items aren't returnable after purchase
I also see we've already made multiple exceptions and processed a refund on most of your recent ordersUnfortunately, we'll not be able to process a refund on this orderI hope you'll understand our limitations in this regard
If you need any help in accessing or using your in-app content, please contact our Customer Service using the link below:***
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your case and I'm very sorry to learn about the closure of your Amazon.com account.While I
understand that you've already reached out to our Customer Service team, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business days.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com============================

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with the delivery of your order#***While we certainly do
try our hardest to get everything there as guaranteed, there are some unforeseen circumstances in which an order may arrive later than anticipated.I see that Amazon Logistics has been the shipper for this and I appreciate you making us aware of your experienceRegardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous ordersWe'll investigate this issue further and take appropriate action to avoid such issues with your future orders.Upon checking the details of your orders tracking shows that your order has been delivered on December 11, 2016, I hope you've received your shipments and in the unlikely event that you haven't received the package, please let us know and we'll be glad to look into this.Further, I've reviewed your correspondence and see that we've issued day prime extension as a small token of apology for the experienceHowever, I hope you'll understand that we are unable to offer you any credits or an additional month prime extension in relation to this matter.Rest assured that we’re striving to correct any inconsistencies in our processes, and that your feedback is invaluable to us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello,The seller will issue a refund for the order after buyer return's the item to the address listed below:AKKON Return Department*** * *** ** *
*** ** *** ** ***Please note that a full refund will be issued upon successfully returning the item to seller of this orderWithin business days, we request buyer to reply to this email with the shipping details for their return, including any tracking informationIf we do not hear from them in the next business days, we may close their claim until they provide us with the return shipping information.We recommend following these best practices to be sure the seller receives their package: -- Include the order number on or inside the package (***)-- Insure the package and use signature confirmation delivery service-- Ship items via USPS when the seller's return address is a P.OBoxIf buyer does not use a trackable shipping method to return their item and the seller does not provide a refund, we may not be able to cover the order under the A-to-z Guarantee.To help with the return shipping cost, we have issued a credit of $to the original payment method for this orderThis credit will not affect any refund the seller issues to you.-- Shipping Refund Date: 12/13/2017-- Shipping Refund Amount: $25.99Sincerely,

Complaint: ***I am rejecting this response because: I did not receive the outcome I desired I have not received the product with all the features originally advertised It has been over two months when this product feature was offered The company, hedging their promises after over two months stalling, states "in the coming months" this feature will be delivered I don't know anybody but a geologic scientist would say 2-months minimum meets that definition of soon.Sincerely,*** ***

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the Prime annual membership and wish to cancel it for a full refund.Upon
checking I see that you are a US Prime club one month free trial member from (Feb 28, to March 30, ) your membership end date was March 30, 2016.To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticHence you were charged $108.41 Your Amazon Prime membership will automatically renew at the end of each term unless you choose not to continue.I personally apologize for the inconvenience caused to you in this regard.I apologize that you didn't receive any email regarding the auto renewal of your prime membership.Considering your comments as feedback I've forwarded it to the appropriate team in the company for consideration as we make future improvements.To make things right for you, we've canceled your Amazon Prime membership on your behalf and refunded the full amount charged for the subscription.You'll receive a refund of $to your card.Your refund was successfully processed on our end on April 2, 2018, Refunds typically process within 2-business days and appear as a credit on your statement.I'm positive that you've received your refund by nowIf you don't see the MasterCard refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund. I hope this action of mine helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your inquiryAt this time we are working with our teams to ensure that the seller's case is properly addressedPlease note that the seller will need to continue to work with Seller Support as we are unable to assist via a Revdex.com contact regarding this issue
Thank you for your time

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; your submission for (traorder #***) "A Course for Teaching English
Learners (2nd Edition)" was not accepted.According to the information provided by the facility processing your submission, the specific reason your item didn't meet the traconditions was: Pages damaged beyond acceptable condition (e.gLines unreadable from highlighting, pages completely torn or major partial tear).You can find this information by clicking the rejection reason for the item in Your TraAccount (http://www.amazon.com/tradein/youraccount).Since the immediate payment option was chosen when submitting the trade-in, your credit card will be charged for the full amount of the gift card $that was issued.The items you trade are thoroughly inspected against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200438390For full details, please read the TraProgram Terms and Conditions:http://www.amazon.com/tradein/termsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R*** *.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand that you'd like us to issue refund to your card.Please
understand when you create a return request online, you'll get the option to select the refund to be issued your original payment method or to be issued in the form of Gift certificate.It looks like you've selected the option for the refund to be issued to Gift certificate and hence the refund was issued as gift card balance to your account.Upon further checking, I see that the Gift card balance was used partially on the order #***As the gift card was partially used we don't have an option to issue the remaining refund of $to your cardI apologize for the inconvenience caused.https://www.amazon.com***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:Dear Mahesh V,I never received a response from your colleague, Purna C***It may be because, although I requested you send all responses through the Revdex.com site and not through personal email; she sent it to my personal email anyway and it went into my ‘Spam’ file and got automatically deleted.I further requested that you call me or give me a direct line to call you so that we could discuss and resolve this matter. But, you failed to call or provide a number to call you directly. Instead, again, you only provided me with the customer service line; which has proven to be of no help in this matter and has just caused me added frustration.You have not been able to resolve my complaint to my satisfaction; as you made an offer and then reneged on it and continue to not make good on it. In any case, I find myself more fortunate than well over thousands of other Amazon customers that fell prey to your Prime membership; because I joined for free. And, after just less than two hours, I realized that your Prime membership is worthless and cancelled my membership. Through research on the Net, I further noted by countless Amazon members who joined Prime for free and were not happy with it and cancelled; that you still went ahead and renewed their memberships at the cost of $99. And, you did this without their authorization to charge it to their credit card which you have on file. Therefore, in order to ‘unsatisfactorily’ put a close to this matter, I wish to summarize:1. I found your Prime membership worthless, within less than two hours; and cancelled it.2. I HAVE NOT given you authorization to renew this Prime membership and charge the membership fee to my credit card.3. Should you add me to your list of errors and renew my Prime membership without my authorization; I will immediately contact my credit card company and dispute the charge as well as file another complaint against Amazon.com with the Revdex.com. Sincerely,
** ***