Amazon.com

Hello from Amazon.com,After investigating this Sellers concern we were able to process a refund of $to their account.They may view this through the link provided below. This refund will be displayed as a Non-subscription Fee Adjustment.Payments - Transaction View:https://tiny.amazon.com/yx1vykxi/sellamazgppaymviewShould this Seller have any additional questions regarding this issue, they may open a case through their Seller Central accountThank you

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for providing the informationI'm sorry for any misunderstanding in this regard.I've checked your previous correspondences and I'm sorry for the incorrect information you've receivedI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Regarding your order #***, as informed previously, Amazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'You can check the conditions of use here: http://www.amazon.com/conditionsofuseAlso as informed, we will not be able to refund the orderI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,N*** S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that as this order
#*** was not delivered we've replaced the order #***As the size of "Arctix Women's Insulated Snow Pant, White" was too big you've placed a new order #*** for Medium sizeHowever, as you still received large size, we've created a replacement order #*** for it.Please return the replacement order #*** by using the following return label link:***Once we receive the return we'll issue full refund for it.As an Amazon.com customer we want to you have outstanding service and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Sandhya R*** **Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the activation of your Amazon.com account.Please understand that we've
restored access to your account, however, further violations of Amazon policies may result in account deactivationWe've sent you an email to notify this updateTo help you with this, I've resent the email regarding the restoration of account. Moreover, if you still have queries with regards to this matter please contact us through the phoneBe assured that here at Amazon, there's always someone willing to give you a hand with your concern 24/7.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Hello, We are unable to assist further with the claim as the buyer didn't contact the seller within return window.Since the buyer stated that the item is outside warranty, we would request buyer to contact the manufacturer and get a valid warranty proof stating that the item is outside
the warranty period.In summary, we require a valid warranty proof which proves the item is outside warranty period. Regards,Arka

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your order # *** appears as delivered but it was not received.Since I have a signature
upon the receipt of the item and it was sent to a freight forwarder, I'm not able to replace or refund it.For more information about sending items via freight forwarders, please visit our Help pages:***In this case, I would request you to file a claim with your freight forwarder so that they can help you.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Mahesh,As previously stated I never received the laptopsThe first one was not signed by me or a member of my householdAfter talking with UPS, they assured me Amazon got a refund for the first laptopPlease see attached.The second laptop shows delivered, but there is no signature on fileI cannot track who signed for itAfter talking to the USPS delivery guy, it was left at the front deskBut as there is no proof of that, Amazon is liable as they should have requested a signature. I am sorry but you need to respect your customers more than thatIf there is nothing you're willing to do, I'll go ahead and cancel the chargesI'm not gonna spend my hard earned money for your mistakes. I have sent multiple faxes with copies of my credit card statements as well over the last 10days, and I have never been contacted by Amazon.com
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As I wrote back to Amazon, if they do what they say and provide me with free day shipping on Prime eligible items I will be happyI am concerned that they blamed the shipper and that they believe my extended shipping time was an isolated incidence rather than the trend of my last or shipments. Ups was not to blame because Amazon not UPS chose to ship my items day shipping as was indicated on the packages
If they keep their promise I will be happyIf not I will fileanother compaintAt least making a clair got their attention
Sincerely,
*** ***
Sincerely, *** ***

Hello,I understand your concern about the gift cards purchased from diapers.com.We were able to find the orderHowever, it appears that $1,(separate cards) were purchased and two cards had remaining balances totaling $The guidance the tax group gave on these cards was not to escheat and therefore an Amazon Gift card should have already been issued to replace the remaining Quidsi card balance.I'll be happy to help you with this, but I'd like to confirm if you want us to issue a gift card or promotional credit to the account under the above e-mail address(***@gmail.com).Please write back to us by replying to this email with the a specific account you want us to issue a refundOnce we receive the information we will take an appropriate action.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Amazon.com replied back with same information that I have mentioned in my original complaintThey are not providing any king of confirmation that proves that refund was successfully made to my bank accountAll they are providing is confirmation # that was generated by their own system Do they they have screen shot or any other proof confirming refund deposited to MY checking account that was closed several months ago.
I have provided enough evidence including conferencing Chase CSR and Amazon CSRChase banks have talked directly to Amazon CSR and mentioned that they did not see any deposit coming from Amazon.comWhat more proof I can provide at this point?
I have one question to Amazon.
Does it make any sense for any bank to accept a deposit or refund from any merchant if bank does not know where or to which account to deposit the fundSpecially that account is closed for several monthsI repeatseveral months
I did not expect Amazon to drop the ball like this
*** ***

There's no reason you can't refund/lower priceYou simply refuse to. Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:
This is the same "JUNK MESSAGE" which we have been receiving since DAY ONE ! Amazon should be ashamed of themselves!
This group/organization wants to live by their "Day Rule Policy" however, when a medical infraction demands my attention, I WILL COME FIRST ! I thought I had made this issue 100% clear with their customer service representatives however, I see that their reply is just totally unfair and nonredeemable Matter of fact, it is the same canned answer (cut from a business rules posting) which I've been receiving over and over again! What gives here anyway?
Please advise me as to what is the next step in order to get my refund I am totally disturbed with Amazon PERIOD !
Sincerely,*** ***

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
As mentioned earlier, we cannot be able to issue a refund when we have not charged an orderWhile I know you're disappointed with our stance on this matter, I want to confirm you that we cannot be able to honor the seller price
Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller
It's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review
I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,
Wilmani

Hello Mrs***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your order #***,
for "$Visa Gift Card (plus $Purchase Fee)" and see that our customer service team has issued a refund of $to your Credit Card on February You'll see the refund on your credit card statement in the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please refund the amount in question to the default debit card on my Amazon act, ending in *** with an expiration of 1/
As previously stated, the return has been prepared and is siting on my front porch waiting for pickupPlease place the order for pick up immediatelyIf the item is not picked up by February 3rd, I would like instructions on how to proceed, as again I cannot bring the item to a ups drop off location due to the sizeIf the item is not picked up and further instructions are not provided, I will need to proceed with disposing of the item as it is against our regulations to keep it on the porch.
Sincerely, *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, We are unable to discuss other accounts with you.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,We understand the buyer concerns about the return shipping costsTo help facilitate this return, we’ve credited the buyer's account for the amount of $Please note this amount is an additional credit and does not affect the total amount owed to resolve this matter

Complaint: ***
I am rejecting this response because:I called in to Amazon directly and complainedI thought once I spoke with the customer service agent I did not need to write inI was in the position to accept the returns from the customersSo I waited, and waited days, and still no itemsdays; still no itemsTo this day I have not received the items in the mail from the customerI think at this point, the fault belongs to Amazon because I was forced to wait for the return to come to me directly from the customer, and I have not received the itemsIf Amazon cannot guarantee that my items be returned to me, then the policy should be to give the customer back their money for the sales
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear your phone screen was damaged and you prefer to receive refund for amount of screen to
be fixed.Please do understand that Our ''Conditions of Use'' policy under disclaimer of warranties and limitation of liability states 'amazon will not be liable for any damages of any kind arising from the use of any amazon service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any amazon service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and all the account details, I'm sorry to know about the refund issue that you've
been facingI wanted to let you know that it was never our intention to make you feel as you were getting the runaround when reaching outOur system shows the refund was issued on the order but was not processed by the bank, and as it stands, our agents are to direct you to your issuing bank for resolutionWe have received notification through our payment processors that the refunds were returned to us by the bank.I understand that you do not wish to receive the refund by a checkI contacted our concerned team internally to work for a resolution on thisThe team has informed me they have contacted you already to provide a satisfactory resolutionI hope the resolution they provided is satisfactory.In case if the issue is still not resolved, please reply to my email directly so that I can work along with the team for further actions.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com