Amazon.com

Hello from Amazon.com
We have reviewed the complaint associated with order ***Unfortunately, we will not be able to take actions as requested by the buyer because, the buyer has received the item they orderedAs this return is not due to the seller's error, we cannot hold
them responsible for return shipping costThe buyer will have to return the item for refundReturn instruction has been provided to buyer
In summary, we will not be able to take the actions requested by the buyer as they received the item they ordered
Thank you

Hello Heather,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that our customer service team has issued a refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business days.Further, I've forwarded this issue to our investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Hello from Amazon.com,Thank you for contacting us with this complaintAfter investigating this Sellers concern, please be advised that we are not able to reactivate or reinstate their accountDue to platform wide account integrity measures, a number of a Seller accounts were closed due to dormancy
in order to maintain system security.Going forward, if this contact would like to again sign up fora Selling account using a separate email address, the may follow the link below.Amazon Services: https://services.amazon.com/selling/benefits.htmlPlease advise this Seller that attempting to create an additional/alternative Seller Central account with the same email address previous used will cause severe and unwanted errors within our systems and is not recommendedIf this Seller has already processed the act of creating an additional account with an alternate email address than [email protected], they may contact [email protected] to have their new account reviewed.Thank youLinks

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.A refund was issued to your *** on November 3, for $to make a total 100% refund of
$339.44.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***
If you don't see the MasterCard refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at [email protected] include:- the order number if available- the last digits of the payment method- the amount of the refund- the date of the transaction- any other information you find pertinentI hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.==========================Information received: 11/13/2017==========================Consumer Information:S*** *** ***
*** ** ***
*** ***
==========================Complaint filed against:NAME: Amazon.comRevdex.com MEMBER: YES==========================Case Description: I bought a computer from Amazon that has had multiple problemsFirst, the computer was falsely advertised with specs that were not in the unitI agreed to keep it because it was a gift for someone provided I receive a partial refundAfter much battling, I did receive a $RefundThe recipient went to use the computer at his birthday party and it and it screeched and whistled and a warning appeared on the screen saying that it was stolen and to call an numberHe and I were both MORTIFIED in front of a room full of peopleI notified Amazon and was told to send it back, which I didAs a half hearted apology, Amazon offered me free shipping on my next order, as if that would dismiss the shame and humiliation of having a computer I paid good money for show up as stolenNot to mention the aggravation that I had already been through because Amazon (Woot) falsely advertising the specs on the computerTo make the insult even worse, Amazon is now holding my refund hostage even though they have the computer backThis company and their practices are appalling and they don't ever have to worry about me shopping with them ever againMy credit card company has been alerted, along with consumer affairsNow I must file a lawsuit to get my money backAmazon should be ashamed, but unfortunately I know they aren'tHowever, us lowly customers do have rights and they will not get away with this behavior.Desired Resolution: I want a 100% refund and formal charges filed against Amazon====================================================Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the your recent experienceI hope I can be of some help to you.To
get this resolved, I've issued full refund for order*** for Women's Loose V-Neck Long Sleeve Stretch Solid A-Line Tunic Dresses Coffee S - Total Refund: $You'll see the refund on your credit card statement in the next 3-business days.I've checked your account and can confirm that we've issued a full refunds for the following orders:>A full refund was issued to your payment card in the amount of $for the order# *** - Women Che Guevara Revolution Baseball T-shirt M White on Monday, January 23, 2017.>A full refund was issued to your payment card in the amount of $for the order#*** - Hamilton Beach 12-Cup Coffee Maker, Digital on Monday, November 14, 2016.Upon looking into the Seller correspondence, I see that the Seller Apex Fashion has not processed for the order# *** for Sassy Apparel Women's Premium Quality Active Yoga Pants Gym Workout Wear (Small/Medium, Neon Green) as the return was not received.While for the order#*** for Delta Faucet In2ition 4-Setting Two-in-One Hand shower, Shower Head, Chrome, the Seller Buildcom has issued a partial refund in the amount of $and has sent an update stating that they have received a pair of leggings and not the shower head.You can also view communications with sellers here:https://www.amazon.com/gp/communication-manager/outbox.htmlWe have a A-to-Z claims process in place to assist customers with their third party orders which don't work out as they shouldAs you've mentioned that the shower head and yoga pants have been returned, you may file claims for refunds by entering your order numbers here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlYou'll also find information about submitting, eligibility, processing times and how to check your claim status here:http://www.amazon.com/help/a-to-z-guaranteeAgain, I'm sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon.comI hope you'll give us another chance to prove the high quality of service we normally provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello, We are unable to assist the buyer for this order as they are out of return window as per amazon policy.In summary, we are unable to take the action requested by buyer as they are not eligible as per amazon policy. Sincerely,Ajith

Complaint: ***
I am rejecting this response because: This is an unacceptable responseAs a consumer, it doesn't matter if an item is sold by a third party or not as the fact that it is sold through Amazon.com means that Amazon should stand behind the products sold or not allow a particular Company to sell through it's WebsiteThe product I purchased was defective and I expect a full refund for the price paid plus shipping charges incurred by me
Sincerely,
*** ***

Hello *** ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and completely understand your disappointment regarding the delay in the
delivery and cancellation of your, "Furinno 99811EX/BK Turn-N-Tube Tier Corner Shelf, Espresso/Black"It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.Please allow me to explain what happened hereAs it turned out, the supplier wasn't able to get the stock to us in time, even though it looked like they would when you placed your orderWe do our best to keep shipments going smoothly, but sometimes unexpected changes to our supply will delay an order.In this case, the supplier took longer than expected to respond to usUnfortunately, our reliance on suppliers and manufacturers for information about their stock means that occasionally our database will not reflect all changesI hope that you would understand that being a retailer we are totally dependent on our suppliers for the supply.I've checked and see that this item is now available to be shipped and sold by Amazon in different color variants (Beech and White, Black and Grey, Dark Brown Wood Grain/Black, Dark Cherry and Black and Espresso and White).In this case, you may go ahead and place a new order with fastest shipping option for your preferred color and let us know the order number, as an exception we'll issue a refund for the shipping charges.While I won't be able to undo the inconvenience caused, I've also issued a $promotional credit to your Amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello,
We are unable to assist the buyer for this transaction as they contacted the seller outside the return window posted by Amazon
In Summary, we are unable take the action requested by buyer as they are out of return window as per Amazon policy.
Sincerely,
Vignesh

Hello from Amazon.com,We are writing in response to the complaint filed against order ***We have asked buyer to return the item to the seller for full refundThe buyer has been provided return addressTo help with the return shipping cost, we have issued a credit of $
to the original payment method for this orderThis credit will not affect any refund the seller issues to the buyer.Kindly note that the buyer is required to return the item following these best practices to be sure the seller receives their package: -- Include the order number on or inside the package ***-- Insure the package and use signature confirmation delivery service-- Ship items via USPS when the seller's return address is a P.OBoxThank You from Amazon.com

Hello Mr*** * ***I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our concerned team to work on a
resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: your response does not address in anyway shape or form my original complaintThe fluctuation of price from the time and items placed in the shopping cart until the actual check out is not the issueThe business practice that I am troubled with is saying to myself and other customers that an item is 91% off in an attempt to beat them into purchasing your item thinking they are getting an awesome dealWhen in fact that item has never sold for your alleged price The specific example I am giving with photographic evidence is the watch you are claiming was $originally and is now on sale for $When in fact Amazon, Amazon sellers, and even the manufacture never has at any point in time sold that item for what you’re claiming it isSo you cannot claim that I am saving $by purchasing now and only now to save the money
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund for the returned item " Intel Boxed Core i7-6900K Processor
(20M Cache, up to GHz) FC-LGA14A BX80671I76900K ".I've reviewed with our returns department and can confirm that we haven't received item which you've mentioned.As mentioned earlier, we can only able to process refund for items which we receive.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Amazon.comhttp://www.amazon.com

Hello,A full refund for the claim amount is now issued to the payment method buyer used to place order ***Buyer can check the status of their refund on the Orders page in the "Your Account" section of our website (www.amazon.com/youraccount).-- Refund Amount: $16.30If the order was paid by credit card, it may take several business days for the refund to appear on their credit card accountBuyer can check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Complaint: ***
I am rejecting this response because: Since the previous Revdex.com complaint #*** where I was told this would be addressed I have not had a single AMZL delivered order follow the delivery instructions and I do my very best to set them the second I get shipping confirmationDealing with this is a huge waste of my time and is bordering on offensiveI can only assume at this point Amazon has no interest or intent to ever actually fix this problemAll the other shipping companies follow their delivery instructionsBelow is the list of orders since the previous Revdex.com complaint less than a month ago where the delivery instructions were ignoredORDER # *** ORDER # *** ORDER # *** - Delivered to leasing office on 7/but sent email today blatently lying that says "Sorry we missed youWe tried to deliver your package but were unable to gain access to your front door or buildingWe will attempt to deliver your package again on the next business day" No one tried to deliver anything to the front door/porchIt was unlocked, I received another package from UPS and I happened to be home that daySo everything about this email is just is just a straight up lieIf I hadn't already had to go get another package that AMZL misdelivered neither Amazon nor I would have any idea what was going on with this orderORDER # *** - Deliverd to leasing office and very heavy to bootEven had the red/orange HEAVY stickerI don't like carrying heavy things either, that's why I order from Amazon instead of just doing a pickup order from Wal-MartReally, though, I wouldn't do a pick up I'd have just Wal-Mart deliver because they actually follow their delivery instructionsORDER # *** ORDER # ***-*** I have two orders scheduled for AMZL delivery tomorrow: ORDER # *** and ORDER # *** which I have set to be left on the FRONT PORCH, the door to which is unlockedWhat are the odds that happens? I want the delivery instructions followedI want to feel that AMZL has any respect for meI want AMZL to not lie about how a package was deliveredI want to not have to open Revdex.com complaintsWhen I get replies saying they'll resolve the issue that is actually get's resolvedI just can't believe this can't be fixed
Sincerely,
*** ***

Hello,We reviewed your account and the information you provided, and we decided that you may no longer sell on Amazon.com.For privacy reasons, we do not provide details about our investigation methodsWe may not reply to further emails about this issue. Regards,Seller Performance Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me
I will never use Amazon again after this nor will any family memberI will pay off my account and close it out and close my credit with amazonif you do not care about your customers, then you do not need them.Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I received the response from Amazon and do not accept it, as it is falseAttached is copied from their site indicating that they do in fact sell this thermostat and it is in stockThe number is different, but per the company, this is done so that different sellers have different numbersThe listed thermostat is identical to the one they were suppose to send me and sent a lens cap instead to get out of the orderCombining this lie with their fraudulent attempt to cancel the order by sending me a lens cap suggests deep problems with their customer service and commitment to service that needs to be highlighted on your website.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I find it ridiculous that a company their size cannot fix/correct a "glitch" in their system.Sincerely,*** ***

Hello from Amazon.com
We have reviewed this complaint and understand that the buyer has returned the item to the seller with USPS tracking number ***We have passed the information to the seller and are
awaiting their reply. We will contact the buyer again if we need more information or when we decide the claim
In summary, the claim investigation is in progress and we will contact the buyer with a resolution soon
Regards
Aditya