Amazon.com

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to re instate your account which was closed by our specialist team.Thank you...

for your patience while working on this issue. We have restored access to your account, however, further violations of Amazon policies may result in account deactivation. To ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Complaint: [redacted]I am rejecting this response because: 
My original order was for 10. Your customer service rep deleted that order after realizing the listing did in fact have a mistake. She then had me create a new order and told me she would only honor one. I told her I did not agree with that and this is not how it works. According to the current false advertising laws Amazon would not determine how many items of a particular purchase they would honor. They should honor the purchase in its entirety. Therefore I am denying your response.  
Sincerely,
[redacted]
 
[redacted]

first, let me explain that the TV was refused upon delivery and that made my purchase through Best Buy when the TV still had not arrived on July 7th. As I told your representative, the carrier had already scanned that the delivery was left at my door before I intercepted her and refused the delivery. She took it back with her. This also points to how ludicrous it is to use the USPS fir such expensive items as the carrier was walking away, back to her truck, and had simply left the TV, with its visible wrapping, on my doorstep for anyone to come by and steal! She had not even rung the doorbell! I happened to catch her by sheer accident!
As for a "special exception" for using other carriers over the USPS to my address only, well, I've been promised this  before, back in December, when the same exact issue happened with an XBox One that I had ordered and was ridiculously delayed by the Post Office. Nothing changed, and the majority of my items arrive by USPS, regardless of if it is not a "third party" vendor.
 
Finally, the spelling of my city is Overland Park. It troubles me that you can not even get this correct when you are responding to a complaint about delayed delivery services!
Sincrerly,
[redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the inconvenience this has caused.I've requested a refund of $125.00 to your card for...

the overdraft fees. This refund should go through within 3-5 business days and will appear as a credit on your next billing statement.I see that we've canceled your Prime membership and requested a refund of $100.37 for the membership fee. The refund should be processed within the next 3-5 business days and will appear as a credit on your next billing statement.I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing to follow up on the review which was removed from our website for ""COMFAST 150Mbps 3-In-1(Super Intelligent Wireless Repeater, Wireless Router and Wireless AP) ...". I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.On checking with our appropriate team they informed due to Amazon policy the review was removed from our website.I'm sorry to say we are unable to post your Customer Review for "COMFAST 150Mbps 3-In-1(Super Intelligent Wireless Repeater, Wireless Router and Wireless AP) ..." to the Amazon website because our data shows elements of your Amazon account match elements of other Amazon accounts reviewing the same product. In these cases, we remove the reviews to maintain trust in our customer reviews and avoid any perception of bias.Customer Reviews are meant to give customers unbiased product feedback from fellow shoppers. It is our goal to provide Customer Reviews that help customers make informed purchase decisions. Therefore, any reviews that could be viewed as advertising, promotional, or biased will not be posted. This includes reviews by more than one customer in the same household.Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.Once a review is removed because it does not comply with our guidelines, the reviewer may not submit any new reviews on the same product.To learn more about this policy, please see our Customer Review Creation Guidelines (http://www.amazon.com/review-guidelines)."Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your recent order#[redacted]...

this is certainly not what we want our customers to experience. I've looked into your contacts and I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.Further to your correspondence, I've checked your account and see that when you had contacted our Customer service on December 23, 2016 the shipping method on your order was upgraded, due to which your payment card was charged $65.56 instead of $57.18. However, I can confirm that we've issued a full refund of the shipping charges in the amount of $7.98 on December 31, 2016. The refund should appear on your account in 2-3 days if issued to a credit card. Refunds issued to a bank account typically take 7-10 days to reflect on the account balance. I've also resent the confirmation emails for your reference.Again, I'm sorry for the time you've spent dealing with these issues. I realize instances like these may affect our customer’s decision to shop with us in the future, I hope you'll give us another chance in the future.Thank you so much bringing this up to our attention and for being a valued customer over the years. We appreciate your business and look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your account and see that its on hold as they weren't able to authorize your card.  I would quest you to forward the details which were requested by our account specialists via Fax. The email was sent to you on Monday, August 7, 2017.Once they receive the information, they should be able to help you with the account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello Mrs. [redacted] [redacted],I'm sorry for the misunderstanding that had happened in the previous contact.You'll need to contact our account specialists by phone using the following link for a manual password reset. They're available 24 hours a day, 7 days a week.http://www.amazon.com/gp/help/customer/express/c2c/popup.html?c2cId=c9debde...⇄ hope this helps! We look forward to seeing you again soon. Regards,Prathyusha TAmazon.comhttp://www.amazon.com

Hello [redacted], I'm Purna C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in delivering your package shipped via Prime Two Day. This usually doesn't...

happen.I completely understand your disappointment regarding longer shipping of Prime items. I agree that missing the Guaranteed Delivery Date is unacceptable. The Two-day shipping speed refers to the transit time, meaning that once the order leaves our warehouse it is delivered within two days. There are times where products are either back-ordered or out of stock, which can require further processing time, however, once we have those items and are able to ship them out they will arrive within the two-day time frame.You can find more information about One-Day and Two-Day Shipping here:http://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]I've checked your order and see that your order was split into two shipments and was shipped on September 27 and September 28, 2016, and as per the tracking information delivered on September 29 and September 30, 2016, respectively. You can view available tracking information from the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I hope you've been able to locate the shipment. If you haven't, please contact us by replying to this email to let us know.Once shipped, most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.Rest assured, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectations. I hope you afford us the opportunity to provide a better experience in the future.Regards,Purna C[redacted] N.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]i cancelled this order before it was shipped out in my card was not charged, I have told them several times I do not want to receive the package. The supervisor told me they would stop the package at the carrier in let seller know to refund my money to my card. Im not ok with the response from them. The package is still aways out at the carrier in nothing is being done

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. (return in progress)Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
On May 11th my account was hacked I contacted Amazon and they fixed it for me but they didn't tell me they deleted my bank account and my two sales on May 30th I got a reply from a buyer asking what's the deal with his bank payment being suspended on his end and then he wanted a refund which was my very first sale as it turns out my bank account was deleted and I had to reread my bank account on May 30th because the person on May 11th deleted it along with my two sales without telling me that is why my whole account went into review
If it wasn't for that person deleting my bank account where my to sales on May 11th I wouldn't have had this problem
So basically you cost me my very first sale of $509.60
All because on May 11th the employee and Amazon deleted my to sales and my bank account and I found out about it on May 30th when I can get a email from the buyer about this situation and I was forced to readd my bank account and then go through that whole process again but my point is the employee at Amazon never told me he deleted all that information that's what Forced me to re add at it again on May 30th
Causing my very first refund of my very first sale and sending my account into review my account was in review started on June 6th and ended June 25th and I was told by a supervisor once it was ended on June 25th I would get my money from my second sale which is $509.60 now Amazon is telling me that I have to wait that long again 90 days because my account is still suspended the account was lifted on June 25th also Amazon told me my account was impacted on 10/4 of 2016 which hasn't even happened yet so apparently they can't get their story straight anythingSincerely,[redacted]

Rejecting because the person who is responding does not know the problem. As indicated in an earlier e-mail, attached, it is " stuck" , the product is not in a shipping process mode and if it is due to lack of proper inventory form Amazon , it is more reason why this item needs to be canceled. Both are internal problems from Amazon.  In addition the refusal to cancel is a violation of my consumer rights. This item will never ship , reason for no tracking number.  They have sent a sixth date added for Friday.  Called Amazon and the representative replied ( attached).    This is a prime product. Amazon cannot provide and tracking information, nor will I be available for either dates they provide ( e-mail and website).   As earlier informed the product is Not in a shipping process mode ( "stuck').
 
1. Attachment : recent correspondence from representative Michelle to cancel
2.Attachment : Reference to stuck position and conflict with website dates of deliver and e-mail updates.
 
No proof ; no delivery mode process. Considering six change of dates were provided, Amazon should be concerned and provide me with the cancellations requested five times. Will not claim any liability to this product because I have cancelled five times and was rejected each time due to technical and other problems with Amazon.
All are technical problems.

my account has been reinstated 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,We are unable to credit the buyer account, This is because the item has not been returned to seller of this order. Buyer could have the refund once he return the item back to seller.In summary, We are unable to credit buyers account as of now.Sincerely

Complaint: [redacted]I am rejecting this response because:
 
Amazon.com's response is ridiculous.  I was on their site when I saw the item for sale, I was on their site when I clicked 'new & used' to see what other amazon.com authorized sellers had for pricing of that same item which put me into conact with th e seller [email protected].  It's not the buyers fault that amazon.com has non verified sellers on their site, nor is it the buyers fault to know about an amazon.com policy that you're to use only thier secure check out vs what the amazon.com seller said to do by using a gift card.  How about Amazon.com put a pop up on your screen letting the buyer know that they are no longer purchasing from an authorized seller before the screen populates with non authorized sellers in stead of pointing me to a policy that you have to really dig into the site for.  Ridiculous.  I could not be more disappointed in amazon.com, I have been cheated and scammed by a seller on 'their' site, that's the bottom line.  Take some responsibility for god sake.  By you not accepting this, you are essentially stating that anyone can simply create a fake email, create a fake posting and sell to amazon.com customers on the amazon.com site at any time, that's the worst policy I have ever heard.  
Amazon.com, you have ruined my holiday, ruined my respect for you.  I have no idea how this can go on within your website and yet take no responsibility for what occurs within your domain.
Sincerely,[redacted]

Hello,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding price of the item which you've purchased from shopbop.com.We consistently offer...

competitive prices on everything we carry; however, the prices on our website are subject to change. While the Amazon.com website has accurate pricing information, we don't honor prices or savings posted without our permission on other websites.To read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand your orders were canceled because we didn't receive payment for it.As informed earlier, you've incurred these fees because the charges from your bank account were declined. This is similar to a returned paper check.For further assistance regarding these charges, please call TeleCheck at 1-800-964-9490, for further assistance.Here are their hours:Monday - Thursday from 5:00 a.m. to 5:00 p.m. Pacific timeFriday from 5:00 a.m. to 2:00 p.m. Pacific timeI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Sandhya [redacted] A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you weren't able to take advantage of this promotional offer for this item " PlayStation 4 Slim 500GB...

Console - Uncharted 4 Bundle ".Please do understand that our promotional offers function much like a coupon in a physical store. They are valid only for the length of the promotion. Since, you've placed order after promotion expired you won't be able to receive codes.I hope you'll be able to take advantage of our future promotions.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com