Amazon.com

Complaint: [redacted]I am rejecting this response because: I don't agree with the business decisionSincerely,[redacted]

Thank you for your inquiry,The seller opened a professional selling account on January 4th. Per the resource page that is available to seller's:"In the Professional selling plan, you pay a monthly subscription fee to access tools to upload batch files and manage your orders through feeds. These...

tools are beneficial to most medium- to large-size businesses. Professional sellers do not pay a per-item fee when an item sells. All other fees are charged as applicable.Note: In the Professional selling plan, you are charged a non-refundable monthly subscription fee, regardless of whether you list or sell anything. In the Individual selling plan, you do not pay a monthly subscription fee; you pay a per-item fee in addition to applicable fees as described below."Here is a link to the resource page: https://sellercentral.amazon.com/gp/help/help.html/?itemID=64491&ref_=id_64491_a...⇄ seller's account was downgraded to an individual selling plan on March 31st. The seller was charged for 2 months of professional selling fees. While the professional selling account was open, the seller did not make any sales. As such, the seller was reimbursed for the professional subscription fees by seller support on April 1st.Currently the seller has a $39.99 positive balance on the account. The seller can view the balance by logging into seller central, hovering over "reports" and selecting "payments."The seller will need to provide a valid credit card in order for the funds to disburse into their account. As per the Amazon Services Business Solutions Agreement section 2. Service Fee Payments; Receipt of Sales Proceeds:"Fee details are described in the applicable Service Terms and Program Policies. You are responsible for all of your expenses in connection with this Agreement. To use a Service, you must provide us with valid credit card information from a credit card or credit cards acceptable by Amazon ("Your Credit Card") as well as valid bank account information for a bank account or bank accounts acceptable by Amazon (conditions for acceptance may be modified or discontinued by us at any time without notice) ("Your Bank Account"). You will use only a name you are authorized to use in connection with a Service and will update all of the information you provide to us in connection with the Services as necessary to ensure that it at all times remains accurate, complete and valid. You authorize us (and will provide us documentation evidencing your authorization upon our request) to verify your information (including any updated information), to obtain credit reports about you from time to time, to obtain credit authorizations from the issuer of Your Credit Card, and to charge Your Credit Card or debit Your Bank Account for any sums payable by you to us (in reimbursement or otherwise). All payments to you will be remitted to Your Bank Account through a banking network or by other means specified by us."If the seller would like to terminate their account they may do so using the following resource page:Close Your Seller Account: https://sellercentral.amazon.com/gp/help/help.html/?itemID=200399470&ref_=id_200...⇄ seller called seller support on April 6th and the associate working the case followed up with the seller regarding additional questions. If the seller still has questions about how to receive the reimbursement, or how to close the account the seller can log into seller central, scroll to the bottom of the page and click "get support."Please let us know if there are questions. Thanks.

Hello from Amazon.com.
We have reviewed this complaint regarding order [redacted]. Unfortunately, we were not able to take actions requested by the buyer as they do not qualify for return as per the posted return policy of the seller. However, in this we have decided to make a one time exception and a full refund will be issued to the buyer for this order.
In summary, we will be making an exception and refunding the buyer in full for this order. The buyer can either discard or donate the item. The refund will be processed to the original payment method used to place this order.
 
Thank you.

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding that caused regarding your order for "Red Star Active Dry Yeast 4 oz".I've...

verified your Order ID: [redacted] and can confirm that you had placed this order with marketplace seller, CasGlobal Commerce, for Two quantity on December 17, 2016.The total charge for this order was $18.42.You can view your order summary here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]However, I see that you had requested for the full refund of this order through our A-Z Guarantee claim and I see that you claim was granted and full refund of $18.42 was reimbursed to your payment card on January 25.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted] Rest assured that your refund was processed in full to what you have been charged.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Teja. PAmazon.comhttp://www.amazon.com

The claim I filed before was because the amazon representative suggested me to file it, since I did not receive the product within the delivery date. After a couple days I did receive the product, so I wanted to close the claim. Now let me tell you why I am filing the claim again. Before I purchased...

the item through amazon, I talked with Ben SBP representative who promised me a 20% discount on my whole order of two products [redacted] and [redacted]. But, he said he can only issue discount once I have received the product. I contacted them and I was also having minor problems with my lights, so Peter another representative said that he would give me a replacement and would verify with Ben about the discount. Peter also said Ben has left our company, but they will still contact him. When I called them again on Monday, Ben picked up the phone and agreed he promised 20% discount, but said could not find it in his book and then started denying saying his manager would not let him issue the discount. Ben, then told me to first send the product back to them and they will send me a replacement and then look into the discount refund. Today, I called SBP lightning and received the worst experience ever by any seller on amazon. Peter picked up my phone and transferred me to Sebast who I believe is their shipping or shop manager who told me that I have to return the defective product on my own cost and then they will replace my product. I asked him if he could send a return label, since I have already spent so much money and also did not receive discount too. He said, he's not going to waste anymore time and if I don't return the product they wont follow up with their warranty process. Also, when I asked him if I could return every item and get refund, he said we dragged and delayed your case for more than 2-3 weeks so that now you have the product for more than 30 days and cannot return it without paying for shipping charges or can never return it through amazon or our company. After all my conversation, I asked Sebast when is my discount refund getting issued. He said our employees never issue a 20% discount and called me a liar even after his own employee Ben agreed about the discount. I told him that, Ben agreed towards the discount last time I talked to him. Then Sebast got extremely rude and told me that first of all I will not honour your 2 year warranty, secondly, if you were to return your defective product we were never going to ship you a replacement and thirdly, he threatened that since I filed an az claim before he would not follow up with me at all and will not honour anything and also told me that I can contact and do whatever I want. Before I could explain my before az claim situation he said ,"DO [redacted] WITH YOU' and hung up the call. Now, I dont know how to deal with this issue. I spoke with one of the managers and they told me to file an az claim myself so I could explain everything in detail. I am extremely disappointed with the type of sellers and frauds using amazon as a platform to steal money. I never wish to purchase anything ever from this company. I also want amazon to verify with their representative Ben who promised me a 20% discount and did not follow up. Also, ask Sebast about his extremely rude behaviour and why did I have to follow up with the discount and defective product  for 3 weeks. Why are none of the representatives responsible for issuing a discount once product has been shipped and why are they lying. I want amazon to either provide me with 20% discount, replacement of my product without any shipping charges from my end or this company should send me a return label and refund all my money. After all the rude behaviour and insults I do not wish to keep their product unless they fulfill my requirements. I will also file a business complain against such fraud business. Please provide me with a solution after verifying everything with the business and an appropriate solution.

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has caused. This is certainly not what we want our customers to...

experience. I've escalated this directly to the appropriate Management Teams. I've made sure the appropriate supervisory personnel are aware of your experience, as this is not at all the level of service we aim to provide our customers.[redacted], consider this as an isolated incident and allow us another opportunity to assist you better in the future. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us.Since this is a unique situation, I am collaborating with our Right team to determine what went wrong and to work on a resolution and also to confirm how this could happened. I've personally delivered this issue to our right team for further review. Each report they receive is investigated and the appropriate action is taken.Upon checking, I see that Order ID: [redacted] was placed with Amazon Prime. However, website page informs that expected to arrive after Christmas. I have upgraded the shipping to One-Day Shipping at no cost to you. Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. The most up-to-date delivery estimate will display during checkout. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello,We have decided to grant the seller's request and an email was sent to them informing them of this decision on 27th June, 2017. Thanks, Amazon.com Seller Performance

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with the Gift certificate which was received as a Gift.Due...

to account security reasons, the purchaser of the Gift certificate needs to contact us for a replacement or refund to be issued. This being the reason you were requested to contact the purchaser. I apologize for any inconvenience.Further, I've checked and see that the purchaser has contacted our customer service and a full refund was issued to their payment card.Rest assured, I've forwarded your comments on to the appropriate people in our Customer Service team, so that they will carefully review your comments and work on further improvements. It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide and we're glad you took time to write to us.We’ll continue working hard to ensure that you receive accurate services, and to minimize the chances of anything like this occurring again.One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, and I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. To say that I’m disappointed to hear of your poor experience with Amazon Logistics would be an understatement. As a longtime Amazon customer myself, I completely understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-free. We’ve clearly come up short on those expectations recently, and I'm very sorry.At Amazon, we pride ourselves in being the world’s most customer-centric company. Regrettably, our delivery partners couldn’t meet that standard. We consider logistics to be a vital portion of our business, and handle this type of feedback seriously. I’m personally providing direct feedback to our transportation department managers, so that all needed coaching and retraining opportunities can be addressed. If you still find any issues with the carrier, please let us know.While I regret the series of events that led to you receiving this e-mail, I'm grateful for the opportunity to have heard your story and shared your feedback.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Vivek from Amazon.com. I've gone through your previous correspondence with my colleague, Praveen, about order #[redacted], who is currently out of office. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service department initially. It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I've forwarded your message along to the appropriate supervisory department for their consideration.While I know you're disappointed with our stance on this matter, I want to assure you the response you received from my colleague, Praveen, is correct.As mentioned, 'Nintendo Switch with Gray Joy-Con' from above order has been canceled and can no longer be reinstated or replaced.I've verified that your order has been canceled and you have not been charged. When you place an order, we contact your bank for a purchase authorization to verify your Master card but don't actually charge you until the order ships.Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.While the same item is available on our website from other sellers at different prices, we're unable to reduce the item price or issue a refund on new order for it. If you're still interested, you're welcome to order it from below link at current prices:https://www.amazon.com/dp/B01LTHP2ZK?th=1I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.com

Complaint: [redacted]I am rejecting this response because: A. The item was an illegal one shipped from a foreign country, which they were alerted to. B. The item never left the warehouse, as shown by the tracking I provided them. C. The seller has a history of this There is simply no excuse for the pathetic level of customer service Amazon has sunk to lately Sincerely,[redacted]

Hello [redacted],I'm Vijay Kumar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the trouble you've had with your recent trade-in.The items you trade are sent to an...

Amazon Merchant, who will thoroughly inspect them against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200438390Reject...⇄ items eligible for return will be shipped back to you within 14 days of receipt, at no cost to you. Rejection reasons and return shipment tracking can be accessed here:http://www.amazon.com/tradein/youraccountIf you wish to re-submit your trade after it's been returned, please complete a new trade-in submission here:http://www.amazon.com/tradeinTo make this right for you, I've removed the gift card balance from your account and issued a refund to your credit card in the amount of 132.69. You'll see the refund in next 3-5 business days.To view the Trade-in Program Terms and Conditions in full, please visit our Help pages:http://www.amazon.com/tradein/termsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you had with the defective item.I understand that our customers sign up for Prime...

membership expecting their deliveries to be quick, efficient, and stress-free. You're right that our Prime customers are important to us, but we don't want any customer to pay for a service they don't feel offers value.I'd love to help, I'd request you to provide us with the affected order number so that I will look into it. You can reach me with the order numbers by replying to this email.We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your recent orders weren't delivered or were lost.We certainly didn't expect this would...

happen. I've forwarded the experience to the logistics team so that they can investigate and take action to reduce this issues in future.[redacted], I'm sorry once again for the inconvenience this has caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon. Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,My name is Srinivas and I am a senior member of the Amazon.com A-to-z Guarantee Claims department.We received buyer's message about order [redacted]. We have reviewed the claim and confirmed that the order does not qualify for coverage.The A-to-z Guarantee protects buyers when they do...

not receive an item or an item does not match its description.Although we understand your position, we stand by our decision. We cannot give buyer more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello,
We are writing regarding the order ID [redacted]. We have issued a full refund to the buyer in this claim on Feb 005. 2015. Please consider the transaction closed.
Thank you

Hello Mr. [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I've shared your comments as a feedback with our appropriate business team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a valued customer of Amazon, and I hope you'll give us another chance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

HelloYour reserved funds will be disbursed to your bank account on file on or after 03/09/2018 .  We may not respond to further emails about these funds prior to 03/09/2018.Sincerely, Regards,Account SpecialistAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with the order #[redacted]I've checked and see that...

the order was shipped by Amazon Logistics with the tracking number [redacted]. The tracking on the carrier website specifies that the order was delivered on December 14, 2016 at 07:30:32 PM.Please note that Amazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'You can check the conditions of use here: http://www.amazon.com/conditionsofuseWe advise you to contact Amazon Logistics as well as your local authorities if necessary in order to pursue this matter further.Regarding the order #[redacted]We see that the tracking number for your package shows as delivered. Have you checked with your family members, friends, or even neighbors in case of a mis-delivery?Alternately perhaps you should ask your local post office to see if the package was delivered successfully. Also please check to make sure your shipping address on Amazon is up-to-date and correct, as this seems to be the most common problem with delivered packages that are lost. According to the shipping carrier your item was delivered at the front door or porch at 6:57 am on December 17, 2016 in SAN ANTONIO, TX 78245.Your order was shipped out to the following address: [redacted] SAN ANTONIO, TX 78245-0016Regarding the order #[redacted] The seller notified your package had been shipped out, it's on the way.If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the online police report regarding this incident. Without the police report, we're unable to take further action.Thank you for your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear of the frustration caused by your recent order, and our Customer Service team wasn't...

able to help.As I read your e-mail and reviewed your previous communications with Customer Service, I realize a mere apology won't be able to redeem the experience based on the service you received from us. We as an online retailer strive to provide the most options and convenience for our customers to know we'll meet your needs and this wasn't the case for your situation. I'm sincerely sorry for the inconvenience caused.Since [redacted] fulfilled your order, they should be able to give you more information about the shipment, or initiate a refund if that's necessary. Order assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policies. In this case, we're unable to refund the cost for seller orders.To correct this issue, I've applied a $9.99 Amazon gift card directly to your account for the order costs. I hope you'll accept this as an apology for this bad experience.Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcI hope this helps! We look forward to seeing you again soon.Regards,Raghavender S.Amazon.com