Amazon.com

Amazon continue to not issue my refund of $433.41 authorized on July 10th,2017 for security surveillance system.I usually get my refund upon receipt of item by amazon, then when I checked on 7/14 to ask about my refund, I was told by the rep to wait for 3-5 business days. After 3-5 business days passed, I still have not received my refund on my citi MasterCard that I had to dispute the transaction on 7/17 with my Citicard due to interest charged accruing and other fees being charged on my account because of a higher balance. Furthermore, many electronics that I have bought from amazon had been somehow corrupted.I want my full refund of $433.41

Complaint: [redacted]
I am rejecting this response because: I should at least be able to receive the promotional credit back as the item I received was defective. The customer service rep said I would need to return the "free samples" in order to receive my 11.99 back, however you will not allow me to do either. I am at a loss. This is the worst customer service I have ever had. 
Sincerely,
[redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's disappointing to hear your Kindle isn't working and that the problem couldn't be resolved by...

troubleshooting or through contacting our customer service team.Kindle comes with a One-Year Limited Warranty, along with an optional extended warranty offered at the time of purchase; once outside of this warranty period, we aren't able to continue offering warranty service.Although your One-Year Limited Warranty has expired and you're no longer eligible for a replacement Kindle under the terms of your warranty (http://www.amazon.com/kindlewarranty), we can offer you an upgrade to the latest generation Kindle at the reduced cost -- which comes with a One-Year Limited warranty.If you'd like to take advantage of this replacement option, please contact our Kindle Support team at: http://www.amazon.com/kindlesupport or by calling 1-866-321-8851.We appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your Prime membership.I've confirmed that a refund of $105.44 was issued...

to your MasterCard on October 20, 2016 for your Prime membership.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within 5 business days. This time frame may vary from one financial institution to another.If you're still not seeing your refund after 5 business days, please contact your issuing bank for refund confirmation.If your issuing bank has trouble locating the completed MasterCard refund, please contact our Billing Specialists so they can investigate why this is happening. You can e-mail them directly at [redacted]. Please include:•  the last 2 digits of the payment method•  the amount of the refund•  the date of the transaction•  any other information you find pertinentPlease feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Shalini C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your orders. This is certainly not what we...

want our customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems. I've forwarded your feedback to our shipping department--I know they'll want to hear about your experience.I understand that you'd like us to process with the full refund on your orders #[redacted] and #[redacted].I see that we've created a return label for you to return both the items. You'll not be charged for returning it back. Please follow the link below to print your mailing label:For order # [redacted] : https://www.amazon.com/gp/orc/rml/D7m108PQRRMA
For order #[redacted] :  https://www.amazon.com/gp/orc/rml/DxmF0LPQRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address windowI request you to please return and we'll so that we can proceed further. After the carrier has received your item, it can take up to two weeks for us to receive and then process your return. See our Returns options for details (http://www.amazon.com/help/returns#receive). If you're unable to print the label, please contact us and let us know:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ShaliniAmazon.comhttp://www.amazon.com

Hello [redacted]I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that you've received wrong item instead of the item...

which you've ordered. In this case, you've placed an order for the item "Rubbermaid Configurations Deluxe Custom Closet Organizer System Kit, 4-to-8-Foot, Titanium, [redacted]" through Amazon and you've received an incorrect item with the shipping label on or inside the box. As you've received incorrect item you need to return the item to Amazon or pay for the item. As you've already returned the item we do not have an option to send out another item to you or refund the amount to you. I'm sorry for the misunderstanding. I also apologize for the incorrect information given to you by the agent. I'll personally forward the conversation to our training team and they will coach the agent.I hope this information helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,We are unable to fulfill an order that the buyer has placed with a seller on our platform. Most Amazon orders are trouble-free. For the occasional order that does not work out, we are happy to provide our A-to-z Guarantee. A full refund for the claim amount was issued to the payment method used to place this order, today. In summary, we will not be able to fulfill an order which was placed with our third party seller.Sincerely,

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unknown charges on your Amazon Web Services account. I've verified your account and...

unable to find any charges you are reporting to this account.I've also verified for the Prime membership and can confirm that this account doesn't subscribed for Prime membership never.In this case, I'd request you to please provide us the email address of the Amazon account where you were reporting these charges so that we will verify and assist you accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with the Free Time subscription charge. I've verified and see that this charge located to another email address ending at  [redacted]@gmail.com. For security reasons, I'm unable to provide further information about that account.However, I've refunded the $9.99 for 11 months you had been charged and also, sent an email to the account associated with the subscription. This subscription was cancelled and will not be renewed.You will receive the refund in 3-5 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello from Amazon.com,
 
I, Manoj K[redacted], write on behalf of Amazon.com regarding ID [redacted]. The buyer has placed the Order ID [redacted]with Amazon.com. While I regret about the inconvenience caused to the buyer, I confirm that the buyer was fully...

refunded for this order on September 09, 2016. The customer may return the item to the third party seller if the seller assists with the return costs.
Thank you.

Hello,There s no information provided regarding this  order id [redacted] as why this is an escalation. Hence no action has been taken. Sincerely,Vishnudeep K

Complaint: [redacted]I am rejecting this response because: because no one has read the messages. It is the same automated reply. If I said there unahorized charges on my credit card and idont use Amazon. How does you reply merit as my answer???? You're not my credit card company. You wouldn't know if I made these charges unless I tell you other wise. WowSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please pass my regards and thanks onto Amazon for the great service, even though, it would not be possible without your help. Thank you.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: My card was charged.  They are simply not helpful.  That amount was deducted from my card as soon as the order was placed.  They do not follow the policies they claim on their website.  $127.17 was the refund I am owed.  Such a shame a company like Amazon does not do the right thing.  Sincerely,[redacted]

Hello,According to our records, this Selling on Amazon account was recently reinstated 20 hours ago. Usually listings can take up to 24 hours to be updated.I have refunded the seller's monthly fees to cover the charges since the account was suspended. To investigate on the issue with the listings...

not appearing in search, we would need the SKUs or ASINs.Thank you.

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], I'm sorry to hear the problem with the Giveaways.I've checked the details and confirm that the email...

and the Giveaway that you received is Genuine, however, it has been forfeited as you did not claim it in time. This might because you failed to provide valid address for the giveaway Win an Amazon Fire Tablet! by Apr 1, 2017 7:00 PM PDT. Also, we sent you an email on Thursday, March 30, 2017 6:39 PM (PDT).I've resent the email to you for your reference, please check your inbox again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, please accept our sincere apologies for the disappointing experience you've had regarding the order #[redacted] and the hassle you've gone through in contacting us multiple times to have this order cancelled.Please understand that it was never our intention to hold on to this order and it was stuck at our fulfillment centre due to some unforeseen technical reasons. I do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-free. We've come up short on those expectations here and for that please accept my apologies.I've checked and can confirm that this order has been shipped on October 12, 2016 and is scheduled to be delivered on October 13, 2016. I've checked the tracking details on UPS and can confirm that this order is currently out on road for delivery.I've also issued a full refund of $90.22 to your original payment method. You'll see the refund on your credit card statement in the next 3-5 business days. In this case, please accept the order when it arrives and there's no need to return the same. Please accept the item as a goodwill gesture from our end.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the gift you received, I understand you are upset.[redacted], we will be able to...

know who sent you the gift, however, first, I'll need to find the order. I should be able to do that if you can provide some information from the outside of the package. On the shipping label, you should see the tracking number and a long string of letters and numbers separated by slashes--it'll look something like this:[redacted]I need the combination of letters and numbers that appears immediately before the first slash (in the example above, it would be "[redacted]") or the tracking number. Everything is case-sensitive. I can track the shipment with this information, and can then get a prepaid return mailing label for you. If in case you do want to provide the details, please dispose off the dress that you received, you do not have to return the item to us.The email address that you've contacted us from has a valid Amazon.com Account.
Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]