Amazon.com

Hello [redacted],I'm Vivek Y[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your Order #[redacted].I fully understand that our...

Prime customers expect their orders to arrive on time, with fast delivery, and a hassle-free experience. We understand you rely on receiving your shipments on time and delays are inconvenient.All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.I've checked carrier website for tracking status of 2 packages in this order and see that both of them have been successfully delivered to the mentioned U.S. address. Since carrier websites confirm the delivery, we're unable to send replacement items or issue any refund for the delivered items. Here are the delivery confirmations:https://tools.usps.com/go/TrackConfirmAction?tLabels=[redacted]htt...⇄ visit 'Risk of Loss' section in our help pages for more details:https://www.amazon.com/gp/help/customer/display.html/ref=hp_ab_link_n_20...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with regard to the refund that was issued to your account for the order#[redacted].Please note that when returning an item you can choose your preferred refund method in the Online Returns Center.This can be your Amazon Gift card or your default payment method. On checking I see that the payment method selected during the order's return was your gift card and this was why it was directly applied to it.Since the refund has already been processed we cannot reverse it to your credit card. Your understanding and patience is appreciated. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: I have ALREADY informed Amazon that the email account for my Amazon account is; [redacted]@gmail.com and have already completed a request to close my account through that avenue. I have contacted Amazon via the afore mentioned email account OVER six times already to no avail using their "contact us" feature on the Amazon.com website. Amazon is clearly making excuses, using deceptive and or stall tactics to delay my request for account closure! If Amazon refuses to close my account, I will be filing a formal complaint with the Federal Trade Commission. Sincerely,[redacted]

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to know about the delivery experiences you’ve had with Logistics.I’ll be working diligently to...

ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.Local carriers offer several benefits, like same day and weekend delivery, that we wouldn't be able to offer you if we didn't employ them. Also, by employing local carriers, we're supporting small local businesses. While we don't have much control on the carrier's method of delivery or their service, we do have other actions that we can take, should the carrier's delivery issues become frequent.Because you've had repeated issues with AMZL US, I've made an exception and given priority to other available carriers for future deliveries to your shipping address. It'll take about 3 weeks for this change to go into effect.I'm also forwarding your comments to our shipping department--We'll investigate this issue further and take appropriate action to avoid such issues with your future orders.We appreciate your patience and understanding. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the encounter you had with our Customer Service department.It's our goal to provide...

exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I've shared your experience with our management team, so we can be sure proper training is provided in the future.Upon checking your account, I see that a refund CDN$ 30.00 has been issued to your gift card balance on June 12, 2017 which you've successfully used it on the order #[redacted] which you've placed on July 9, 2017.The order total for the order #[redacted] was CDN$ 31.64 and after applying the CDN$ 30.00, we've only charged CDN$ 1.64 to your MasterCard. You can also view the order details in Your Account:https://www.amazon.ca/gp/css/summary/edit.html?orderID=[redacted]Regardi...⇄ the Order # [redacted] and Order # [redacted]:A full refund of CDN$ 20.95 has been issued for Suncast SFB205M 225-Foot Capacity Hosemobile Pro Hose Reel Cart with Aluminum In-Out Tube on July 8, 2017 to your gift card balance which was used on order #[redacted]. You can view your gift card balance and usage history in Your Account here:www.amazon.ca/gp/css/account/payment/view-gc-balance.html/I've issued refunds of CDN$ 30.00 and CDN$ 34.23 on the Order # [redacted] to your MasterCard to make total refund as CDN$ 89.22 on this order. In this, CDN$ 34.23 is for the items you ordered and CDN$ 30.00 is an additional refund to compensate the inconvenience caused.There is no need to return the items from the Order #[redacted], Order # [redacted] and Order # [redacted]. You are welcome to keep, donate or dispose them at your convenience.I hope this helps. We look forward to see you again.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I have not received any update from the so-called investigation instead of all my previous investigation requests were closed without a solution provided. 
Sincerely,
[redacted]

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the order #[redacted], I understand you are upset.Your Shopping Cart...

will always reflect the current price and availability for an item displayed on the item's product detail page. The price and availability of an item in your Cart may differ from the price and availability you saw when you first put it in your Cart.The price and availability of the items offered on our website are subject to change. Adding an item to your Cart doesn't lock in the price of that item, and it doesn't reserve the inventory available.Please know we will not be able to honor the original price.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted], I'm Kalyan P. from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has caused. I understand that...

you're concerned about the closure of your account and you'd like us to reinstate your account. I've contacted our account specialists about this issue and requested them to provide us with an update on this. Once I receive the update, I'll get back to you with those details. I appreciate your patience while I continue to work on this matter.I look forward to following up with you soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] it actually was the last customer service agent that helped get things ironed out.  The first two not interested in helping me.  I really do love Amazon!!

Hello Mr. [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem you had with the delivery of your order and Customer service couldn't...

help.I've checked the replacement order #[redacted] and see the tracking shows as delivered on February 2, 2017 10:59:46 AM. Hope you're able to locate the package.I've waived return on the original order, as Customer service asked you to dispose of it. If you've not received the item from replacement order, please feel free to contact us directly by replying to this email, so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:
Regarding complaint [redacted]. I have not heard from the company. I've been on Christmas vacation and just saw the email from the 22nd. I would like for this case not to be closed or to reopen it because they didn't even address my issue in their response. They have not explained why it is justified to destroy my property. Amazon further destroyed my property when I was actively trying to resolve my dispute with them which took a while to do. They never even afforded me the opportunity to get back my broke stuff. Their customer service practices with getting bounced around to different continents contributed to this delay. Furthermore their original policy as shown is not a fair policy that allows me to be charged 9$ to have my stuff broken by some stranger. This is not fair at all and I hope in the name of your organization and what I believe it's supposed to stand for that you continue to pursue this.

Complaint: [redacted]I am rejecting this response because:
I have not received the moneySincerely,[redacted]

Revdex.com:They deliver the pressure cooker, although days late.  The other item in the same box was damaged and I had to make arrangements with the manufacture to get it replaced at my expense.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello from Amazon.com,I have reviewed the issue regarding the order ID [redacted] and have noticed that the claim was denied in error. The buyer should have received a full refund and the same is being provided to buyer on May 13, 2017 and the buyer will be educated about the same.In...

summary, the buyer is eligible for the full refund and the same is being provided to the buyer.Thank you,

Complaint: [redacted]I am rejecting this response. Thank you for taking the time to NOT address any of my concerns. Here are the questions I have that you seem to have ignored in your short 3 sentence response.
Why now after 5+ years of selling on amazon where I have never had any reserve, is my account under review and my balance is being withheld from me?
Why am I told that a certain amount of my funds will be available for transfer of specific days and then the next day, that amount is changed and the date pushed back, and then the day after it happens again? If you are going to tell me that my money will be available for withdrawal on a specific day, then don't lie to me and change it the next day. I have message after message from your help team telling me when and how much will be available and it's constantly changed.
I find your response lazy and completely unhelpful; really you can't take the time to write more than 3 sentences or even address any of my issues? You just provide some vague statement that doesn't answer any of the questions I raised. I have spoken to so many member of what you call "seller customer help" about several different issues and have never found a more incompetent and unhelpful service team as yours, most can't even speak English properly on the phone or can comprehend the question I am asking and provide an appropriate response.
Your own policy says "Want to get paid faster? Be quick to ship: Ship your items quickly, and confirm your orders as shipped. When we know that the buyer has received their order and is happy with the item, we’ll initiate your payment within 7 days." I buy all my shipping through amazon and most times, ship same day. But you do not initiate payment within 7 days, in fact with my first dozen orders, you are still taking close to 2 weeks to initiate the payment. So you don't even follow your own policy. I have had several orders arrive on the 3rd and 4th of this month, so that means the funds should transfer on the 10th or 11th, yet the first transfer isn't scheduled till the 16th? Why is that?
You made no effort to let me know that there would be any reserve on my account in any of the 5+ years I have been selling on amazon, so why now? This account is not a new account. You just took my money are denying it, when there is no valid reason to. If there was fraud on the account, it wouldn't have 5+ years of established selling and if there was you could always charge my credit card or bank account which you require to be linked to the seller account, so holding a reserve is pointless.
Also you say "Most reviews are completed within 30 days; however, we may extend the review period at our discretion." Well which one is it? Will my account have a reserve for only 30 days or will you extend it? Stop being vague and provide me with an accurate answer. Had I knew you would be stealing my money and not release it to me, I would have sold on ebay/paypal. At least there I would have immediate access to my funds without the headache of having to deal with your seller support.
Answer my questions this time.

Complaint: [redacted]
I am rejecting this response because: I have a picture that proves these reviews were posted to hurt me. Many of them purchased the book and returned it to make it seem like they had read it. The reviews were all from the same day and some where from authors who wanted to lower a competitor's rating. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As stated in our email correspondence Amazon keeps stating they refunded the cost back to me dating back to April 6, 2018 when I first filed my complaint. Since then I have sent four emails stating that no refund has been received. I am still waiting a return of $27.85. This has not yet been received. I have asked for proof of refund or a check to be mailed to me at home address and nothing has been received.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:But clearly the most accurate time-line is not displayed during check-out, otherwise we wouldn't be having this conversation. If everytime I checked out, it was estimating 3 business days for arrival, I would have questioned it, but not to this level. Every time I check out, it estimates the delivery at 2 business days, and even gives you the little count down that tells you how long before it would go to the next business day. And reiterating the "policy" that shipping times only apply to once it has left the facility, is avoiding the situation. Where does it clearly state that alongside the 2-business day promotion shipping for being a Prime Member? It doesn't, you have to go through and open a whole lot of fine print information to find that you only count the shipping once the item ships. If none of you believe me, then I will have to start capturing a screen-shot of every purchase that I make with the estimated delivery date, and I will start holding you to that like a contract, because that is what you are agreeing to. If you can't fulfill the order in time, I guess you need to figure out how to better inventory items, but you'll start to receive more and more of these complaints from me in addition.
In regards to this email not being associated with an account, I think you need to check your records again. I have had an account with your company from this email since 2009 at least. Somehow, your company even managed to open a second account under the same email a few years ago, and I lost all of my shopping history when you closed the incorrect account. Nevertheless, I have account, and have had Prime Membership on this exact email address for about 4 years or better. 
The crux of the matter is you are advertising a shipping time, but not being truthful in the advertisement. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: When items are purchased through Amazon Prime, the website clearly states "GUARANTEED DELIVERY DATE". So the Amazon response to my complaint is inaccurate and misleading. Either it IS a Guaranteed Delivery Date or it is not.So either the website message is intentionally misleading or Amazon is not meeting their promised delivery date.
However, and more importantly, my complaint specifically requested a link to a FORMAL COMPLAINT PROCESS. The Amazon response completely ignored this.Sincerely,[redacted]

Hello [redacted],I'm Vijay Kumar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and see you've already placed a new order #[redacted] for the same item on August 02...

and our customer service team has already adjusted the price of the item.You can check the order total of your order in Your Account, here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================