Amazon.com

Hello [redacted],I'm Sandhya Rani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account for the order...

#[redacted] and as per the tracking information your order was delivered on August 12.Here are the details:Ship Carrier: FedExTracking Number: [redacted]Status: DeliveredWe've contacted Fedex and they confirmed the shipment you reported lost was delivered in good condition. As a result, we won't be issuing a replacement or a refund for the item in that shipment.If you have any further concerns regarding the delivery of the above order, please contact the carrier and quote the above mentioned tracking details.Due to the value of some items, an adult signature will be required at delivery for certain orders. Some carriers, such as UPS, allow customers to set their delivery preferences on their website. However, the signature requirement from Amazon will override these delivery preferences.Carriers may also require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn't a safe place to leave the package at the delivery address.Also, it appears the order in question has been resolved via chargeback from the issuing bank. We suggest to contact your credit card company for more information about the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Because Amazon owns Swagbucks. I want the gift card. Amazon needs to the right thing and give me the gift card!

Hello [redacted],I'm Mahesh B[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am extremely sorry for the incovnenience caused to you with the recent charge on the order. To help you...

with this I have checked the complete transaction history of the order and see that you were not charged double. We only charged you once for your order.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B[redacted]Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:  This is not a resolution.  This is a delay action upon any resolution.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint assigned ID [redacted] requires no more action to resolve, thank you for your time.Sincerely, [redacted]

Hello [redacted],I'm Mohammed from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about prime being charged monthly without your...

consent.After you contacted our customer service team, your Amazon prime paid monthly membership was canceled on March 21, 2018 and confirmation email was sent to you.Further a refund of $48.43 for the canceled Amazon Prime paid monthly membership fee was issued to your original payment method.I hope this information helps. We look forward to see you again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed G. Amazon.com http://www.amazon.com

Hello, We are responding to the complaint filed by [redacted]. [redacted], as they purchased order [redacted] from a third party marketplace seller. Upon review of this dispute, we confirmed the seller shipped replacement parts to resolve your issue, but if you are unable to repair the item...

without additional costs, we will definitely help facilitate a return for a refund. We have contacted the seller to request a local domestic return address or to issue a pre-paid return label in case the replacement part(s) do not resolve this matter. We ask that the customer check for the replacement part(s) and determine if the resolution is acceptable. As alternate resolution, we will offer a one time refund to help with the repair costs if the buyer wishes. Otherwise, we will help facilitate a return of the order back to the seller.  In the meantime, we are awaiting the seller's response for the information requested and if a return label is not an option, we will reimburse the buyer/customer for the return costs once we receive a local address from the seller. Please understand that this order was purchased from a Marketplace seller and was not fulfilled by Amazon. As we did not fulfill the order we are limited to what we can assist the buyer with. We apologize for any inconvenience this transaction may have caused the buyer, but we must allow the seller time to respond to our request. Once a reply is received, we will email the customer/buyer with the resolution offered by the seller.

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to get refund for the return shipping cost for the return "NFL Chicago Bears Leather...

Office Chair".In this case, we suggest you to attach the image of the return shipping receipt which will help us to provide assistance in this issue. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the purchase of "NETGEAR ProSAFE...

FS108PNA 8-Port Fast Ethernet PoE Switch with 4 PoE Ports 53W (FS108PNA) " and I appreciate you taking time in bringing this to our attention.I understand that this item was offered for $19.99 and you are being charged 55.99 for the same. However, I see that the item which was offered for $19.99 is "NETGEAR 8-Port Gigabit Ethernet Switch (GS208)" whereas the order #[redacted] was placed for "NETGEAR ProSAFE FS108PNA 8-Port Fast Ethernet PoE Switch with 4 PoE Ports 53W (FS108PNA)" which was not part of that deal.I'm sorry for any confusion regarding this. However, I see that the "NETGEAR 8-Port Gigabit Ethernet Switch (GS208)" is still available on our website at the deal price of $19.99. Here's the product link:http://amzn.to/2cHrurWFurther, I see that we've made an exception and honored this price for one quantity of this item and the order #[redacted] has been delivered.Thanks for your understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Purna Chander from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry it took so long to reach a resolution with your recent MacBook order and the delay with your...

refund--this doesn't usually happen. We received your return, and have processed the refund in two segments: one refund to your credit card for $626.74, and the second refund to your gift card balance for $1,801.00.I understand you'd like the entire refund to be issued to your credit card instead. Please note that due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.I see that one of my colleagues has refunded the $1,801 gift card balance back to the Visa used on the purchase on February 16, 2017.The refund should show in your bank account within 5 business days.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com==========================

Hello,I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order.I reviewed the previous correspondence with...

customer service, and I want to assure you the information you received from our customer service team is correct.When our customers use a freight forwarder to complete the delivery of their orders, we have certain steps which we must adhere to when there are issues with delivery or with the products. Please also be aware that orders from Amazon.com shipped to a freight-forwarder are subject to additional terms and conditions located here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=[redacted]I've checked the tracking on the carrier website and it indicates that the order was delivered to the freight forwarder address on December 3, 2015 and signed by juszcn.Since we have a signature upon the receipt of the item and it was sent to a freight forwarder, We're not able to replace or refund it. You will need to work with the freight forwarder regarding the receipt of your package and for any information regarding a refund.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],I'm Purna C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked your account and see that your amazon.com account is closed.In order to close your AWS accoount...

you'll need to reopen your Amazon.com retail account in order to log in and close your AWS account. What you'll need to do is call Amazon.com retail and request to reopen the retail account. Once it's been reopened, please log in to AWS and click the following link and scroll down to the Close Account checkbox here: [redacted] Once the account is closed, you may contact our AWS customer service team and they will be happy to waive all charges. Once completed, you may close your Amazon.com account as necessary and both account will be closed. I apologize for this inconvenience, however, Feel free to reach out to AWS by calling Amazon.com Customer Service and requesting to be transferred to AWS at this number: 1 (888) 280-4331 We're happy to help you.Regards,Purna C[redacted]Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I have the email from Amazon.com with the gift card offer. I fulfilled the terms of the offer, therefore I should be entitled to the gift card. I have already forwarded the email to an Amazon supervisor by the name of Ram. I am happy to forward it again. I have heard of other people receiving the same offer and not getting their gift card. This is obviously an issue with Amazon. I expect you to honor the email offer that was sent by your company. 
Sincerely,
[redacted]

Hello,I'm Madhavilatha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment with our service here. This isn't what we want for you and I hope...

you'll consider it an exception to our usual excellent service. I've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback in hope of avoiding this type of issues in the future. We hope you'll consider this a "one-off" and something that's not typical of our customer service team.  I confirm your Amazon Student prime is still active in your account. It will renew next year on January 28, 2017. You can check the status of your Prime membership anytime on the following link:https://www.amazon.com/gp/primecentralI see that we had issued $30 promotional credit to your account as compensation for the inconvenience. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]I'm sorry for this experience, it's not typical of our world class customer service. I realize your confidence in us has been shaken, but I hope you’ll give us the opportunity to earn your trust again. Thanks for taking the time to bring these matters to our attention.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted], I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry for any inconvenience caused in this regard. I've checked your correspondence with us and...

understood your concern about the order that you wanted to cancel. However, on checking I see that you've already contacted the seller with regard to the order's cancellation and they've also requested you to return the item if you do not wish to keep it. In this case, to receive more information about the return details, we request you to contact the seller directly. We request that you please give sellers two business days to respond. When they reply, you can respond directly to their e-mail. If you don't hear from the seller by the next 2 business days, review the criteria and start an A-to-z Guarantee Claim: www.amazon.com/a-to-z-guarantee More information and a link to file a claim is available here: http://www.amazon.com/a-to-z-guarantee I hope this information helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Arnold S. Amazon.com http://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
I have not received any money back from amazon. I have called multiple times about this with no resolution still. I would like this case to be opened back up. 
Thanks!
Sincerely,[redacted]

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the problem with your account. I understand you...

are upset.To help you with this, I've reached out to our accounts specialists team to work on a resolution since this a unique situation.Please allow me 2-3 business days to research this issue with our team. I know your wait has already been frustrating, and for that I truly do apologize.[redacted], thanks for your patience. I'll be in touch shortly with a resolution for you.We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
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The response does not cover my original complaint reason. I’m not asking for a refund of the App Store purchases, but instead, for a refund of the Amazon coins I purcahsed and these coins were between Amazon and Me. This was stated in my original complaint, and Amazon is acting negligently by intentionally misinterpreting my original complaint to its favor. My complaint clearly stated money spent on coins, not coins spent on game. 
 
Amazon sells coins to be used on this game which is a scam, and borderline fraud and or gambling in its business practices. Amazon should know this, as it is within the fundamentals of its business model, and has a duty and major rule as a middle man between myself and Mobile Strike to warn me of these types of things. Amazon was aware that the coins were being purcahsed and used for the Mobile Strike app, and had a duty to warn me. As stated in my complaint, there was never any disclaimers warning me this was a pay to play app, and if I stopped paying, I technically could not play anymore. 
 
Amazon took my money, and failed to disclose the fact that this game is a scam. By doing this, Amazon shares liability with Mobile Strike as well. Moreover, by its previous reply, Amazon it attempting to shield itself under the idea that they dont refund in app purcahses, when it was clearly stated on my complaint that I was complaining about the Amazon coins purchases.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Dear Mr. [redacted],I am writing this letter to you to be aware how difficult and time consuming is to achieve a simple solution with Amazon. I had to turn to Revdex.com to be heard and listened to  - but even that failed.You can see the correspondence back and forth with several representatives. At this point I spent so much time writing and explaining that even a full refund ($82.09) could not compensate my valuable  time. I am not asking for goodwill or begging for money. What I was asking for - at the beginning - was a very simple task that could have been resolved if the representative did not have messed up or just simply listened to me. Not to mention the fact that this sentence is constantly throwing into my face  : However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.  That pretty much means that the customer should shut up.I would like to point out - if someone would look at my account- that I constantly order from Amazon and I am being a long time and regular costumer.Do you really think, Mr. [redacted], this is the way that a customer should be treated?Respectfully.[redacted])
Sincerely,
[redacted]