Amazon.com

Hello [redacted],I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked with our fresh team and escalated the issue. They're adding delivery instructions on your account and they informed that this will be rectified. We appreciate your patience and understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello, Thank you for your inquiry. As previously stated, in accordance with our Participation Agreement, this seller’s account was suspended on 01/12/2017 when it came to our attention that seller was selling inauthentic products.We appreciate this seller’s interest in Amazon.com. However, after a review by an Account Specialist, we have determined that the seller’s account(s) will remain blocked. Please note that Amazon.com retains the right to immediately halt any fixed price sale and prevent or restrict access to the Site, including access to seller account and seller tools. Please let us know if we can be of further assistance.  Regards,Amazon.com

Complaint: [redacted]I am rejecting this response because: Yes I can understand price error... What's the chance I placed to different order from 2 different seller less than 5 days a parts and both is getting me the same reason that my item being cancelled without a good reason.. 1 time price error, I can understand but twice in less than 5 days... Amazon rep also promise they'll fulfill the order item offically cancel from seller.. Therefore she told me to call back directly and they'll honor the item with no question. I have wasted 5 hours of my time and was promise by amazon rep it'll be fulfilled as noted on account... Called back and another rep gave me the run around again... This is very disappointing, not so disappointing if amazon rep didn't promise but they did. 5 hours of my time and supervisor told me she'll give me $10 credit.. lol..
 
 
 
Sincerely,[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding deletion of your reviews.In order to investigate this, I've personally...

contacted our reviews team to check it and provide information on removal of your reviews.As soon as we receive information, I'll get back to you with more information.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Your Default address doesn't mean the only address that you use, any address that you use to place the order should be eligible to receive same day shipping, only then you will receive same day shipping. To learn more about the eligibility criteria, please visit our Help page:https://www.amazon.com/gp/help/customer/display.html?nodeId=201631620Also, here are some requirements in order for that shipping option to appear:- The order is shipping to an eligible zip code. If the zip code you are shipping to is eligible, the option will display during checkout.- The default address for your account must be in an eligible zip code. You can set your default address at www.amazon.com/1click.- Your order contains more than $35 worth of items eligible for FREE Same-Day Delivery.- The order is being placed before the daily ordering cutoff for Same-Day Delivery in your area. To see the ordering deadlines, go to www.amazon.com/sameday. Prime FREE One-Day Delivery will be offered if the ordering cutoff has passed.- The order is shipping to a residential address, not a commercial address.- The order isn’t shipping to an eligible address type such as a commercial address, P.O. Box, APO, DPO, or FPO addresses.Also, Same-Day/One-Day Delivery may be unavailable if the quantity of items selected isn’t available locally, or on rare occasions when the delivery method may be temporarily unavailable due to high demand or inclement weather.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Complaint: [redacted]I am rejecting this response because: Thanks for your reply. First I received mails from Amazon saying we received the second package and item is missing in the package. Once I started asking what is in that box, now Amazon comes back saying we did not receive the box. Can Amazon open a case with UPS for the missing box? I called UPS and they said only Amazon could do that as the label is created by Amazon. Can Amazon please open a case with UPS on the missing Box?Sincerely,[redacted]

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com- I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with "Fire, 7" Display, Wi-Fi, 8 GB - Includes Special Offers,...

Black".We manufacture all of our Kindle products to the highest possible standards. As such, we expect them to provide years of enjoyment, and I regret this hasn't been your experience.In this case, the information and options you later received from our Kindle Specialists is correct--we're unable to send a free replacement. In lieu of a repair service, we offer upgrade options or service fee replacements. This allows us to immediately ship a replacement Kindle without the wait you'd normally incur having to send a device in for review, repair, and re-shipment.I understand your disappointment, and although your request for an exception for a free replacement seems very reasonable, especially from a valued customer such as yourself, it’s not one we're able to accommodate when applied fairly to all of our customers. Because of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customers. Please check the below link:https://www.amazon.com/gp/help/customer/display.html?nodeId=201854160If you'd like to reconsider the one of the upgrades or service fee replacements, please contact our Kindle specialists by calling 1-866-321-8851 or by clicking the ”Contact Us” option in the right-hand column of our Kindle Support pages at:http://www.amazon.com/kindlesupportI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:These people are obviously lying and contradicting themselves. In their first response, they said "I may have been selling counterfeit items"  because there is no proof about that except "a person claiming" that I was selling fake items. I have a perfect feedback and none of my customers have ever complained about receiving a fake item. Furthermore, there is no email communication between me and any costumer regarding the selling of fake items. Therefore, if instead of assuming by default that I was selling counterfeit books, they had taken a look at my feedback and my communication with my customers, they would have concluded a long time ago that I was being falsely and blatantly accused. However, it's easier to assume that the claim is true and freeze my funds, make money due to interest rate, and then get to keep it. Please refund me my money. You are engaging in an illegal activity by holding my funds for more than 90 days as per our agreement.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the quick response and positive customer service.Sincerely, [redacted]

Hello [redacted],I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the problem you had with the item you've ordered. This is not what we want you to...

experience.I've checked the order information you've provided and checking the tracking on the order I found that the item was shipped out on time as promised however it wasn't delivered, by which we can confirm that the item was lost in transit. In a situation like this, I'd normally go ahead and create a free replacement order for the second pack, but on checking your order, I see that it was ordered from a seller on our website. Because the seller's inventory is constantly changing, we are unable to replace items sold by them that are Fulfilled by Amazon. This was why we instead issued a full refund for 31.96 USD, which includes the cost of the item and its associated shipping costs. This refund will go through within the next 3-5 business days and will appear as a credit on your billing statement. Please note that this does not include your bank's processing time.On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (http://www.amazon.com/your-account). Completed refunds will appear at the bottom of an individual order summary page.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
I hope you can see the attachments which illustrate both the condition and lack of hygienic protection of the boots received from Final Score Athletics. Amazon was phoned immediately and I was assured a refund and another agentIt's been exhausting to simply get a prepaid return label from Final Score Athletics. Their website is tricky and they are insistent that I pay for return shipping and a restocking fee and assert they will determine if a refund/exchange is warranted. Please note: I do not want another pair of any footwear from them. They have only been tried on by me with peds and not worn. They are, additionally, uncomfortable.Amazon has often shipped new Bearpaw Boots to me over the years and I love them.  This company, however, is not one I've ever encountered.Sincerely,[redacted]
Sincerely,[redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with the closure of your Amazon.com account.We have restored...

your access to this account. You can now sign in and place orders. For your security, we canceled the following order when we could not confirm your information:-- Order Number: [redacted]-- Items in Order: Apple 27" iMac Pro Z0UR CTO with Retina 5K display: 2.3GHz, 18-core Intel Xeon W, 64GB RAM, 4TB, Vega 64 (Late 2017) with AppleCare+We are sorry for any inconvenience this has caused. If you still want the items you will need to place a new order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your Order ID: [redacted]. This is certainly...

not what we want our customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems. I've escalated this directly to the appropriate Management Teams.I've contacted our payment processor and confirmed multiple refunds were successfully issued to your MasterCard. Additionally, our payment processor has indicated that the funds haven't been returned to us by your issuing bank. Your card issuer should be able to trace the refunds with the details below. We don't receive a reference number until the card issuer has accepted the refund:Amount Refunded: $236.65Date of Refund: October 9, 2016Reference Number: [redacted]Amount Refunded: $236.65Date of Refund: October 9, 2016Reference Number: [redacted]Amount Refunded: $236.65Date of Refund: October 9, 2016Reference Number: [redacted]Amount Refunded: $236.65Date of Refund: November 11, 2016Reference Number: [redacted]In most cases, once a refund has been requested, the card issuer will post it to the credit card account within 5 business days. If their statement still doesn't reflect the refund, please contact your bank to provide the reference numbers above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Abdul Nayeem from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the gift card isn't working from the order #[redacted]. I'm sorry...

for any inconvenience caused.To help you with this, I've reached out to our internal team and working on this. I'll be personally following up with this issue and I assure you a write back to this email address in 3-5 business days with an update.I appreciate your patience and understanding in this regard.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Purna Chander from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear you've received the incorrect broken "Fisher-Price Loving Family Beach Vacation...

Mobile Home".  This is certainly not the experience we want our customers to have.  I've checked your order and see the item was ordered from  Amazon Warehouse Deals, a seller on our website. Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.In this case, there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $40.25, which includes the cost of the item and any shipping costs. You'll see the refund within the next 3-5 business days. Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID[redacted]Although, I understand there's no way I can erase this difficult series of events, I've applied a $30.00 promotional discount directly to your account for use on your next Amazon.com order. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience. The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim code. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. If the funds aren't shown, please read the following to ensure your order qualifies: http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051 ...⇄ experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:  I have a lot of money tied up in these orders. I know I am going to return and eventually get my money back eventually. However, when XL fits size 12 in the U.S.  and you are showing at least 78% size ratio, it is false advertising  Amazon holds responsibility to know and to advise its customers that there is an up to four size difference so that a major amount of money is not tied up and the customer will still have to hurriedly find alternate sources  an blasé statement that it will be nice to get standardized sizing does not help me at all  
 
he does not address receiving multiple orders nor does he address why cancellation made within minutes were not cancelled when there is a policy time for cancellation  he further does not explain the decreasing effectiveness and rudeness of customer service  I wrote an email and received three replies from Amazon stating I needed to discuss by phone  I was given a hyperlink to click  that phone number was Kindle customer service number and the representative kept saying this is Kindle  we can't help you   I have been a customer since 1999, mostly a prime member  I have watched quality, customer service, and everything gspiral downward the last two years  I get only platitudes and people talking down to me and accepting no responsibility whatsoever 
Sincerely,[redacted]

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for any misunderstanding regarding the refund for your Trade-in #TRN[redacted]I've checked...

and see that we've issued a promotional credit of $136.77 to your account on August 29, 2016. I also see that partial amount of $132.25 was applied on order #[redacted], placed on August 31, 2016. Your remaining promo balance is $4.52.Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.com. Eligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220I hope this information helps and we look forward to seeing you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Dear [redacted],I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that you have not received your order for the "Frenchi Furniture Wood 3 Pc Vanity Set in Espresso...

Finish ". I realize that you have been waiting for this order and you have not received an update from the seller of this order.This order was sold and fulfilled by a third party seller "HRTT" on our website. Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange.Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller. The seller directly ships the item from their own inventory to customer's address and their inventory could be based in different city/country. When a seller ships the item, Amazon will not be involved in the shipping process. Sellers use their own carrier methods as per their discretion and ship the orders to customers.I understand that you have contacted the seller to check the status of your order. However, as the seller did not provide any update, I've submitted an A-to-z Guarantee claim on your behalf.A-to-z Guarantee claim processing should complete within 1-2 weeks of the date the claim was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=[redacted]Inform...⇄ about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

still no response from you or OJ...

Commerce.  Please stop stalling.  Seeking full refund via aamazon for having this fraudulent co on your site.  I am a prime member with a long history with Amazon.  All of my purchases are on hold until a full refund is provided.  If not, I am remiving my account permanently.  Please respond.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've experienced with your Prime charge and refund.I've confirmed that a refund of...

$104.94 was issued to your payment method on April 04, 2017 for your Prime membership.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within 5 business days. This time frame may vary from one financial institution to another.If you're still not seeing your refund after 5 business days, please contact your issuing bank for refund confirmation.I've checked with the appropriate department and can confirm that we have only charged you once for Amazon Prime on April 3, 2017.If you're seeing a second charge for Prime other than the one from April 3rd, this charge may have come from a different account or an authorization.When you subscribe to Amazon Prime, we contact your bank for a purchase authorization to verify your card.Some banks may hold funds in your account for these authorizations. They drop off automatically within your bank's individual time frame for releasing unused authorizations. I can provide you with the settlement verification code. It depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in question. Here's that information:Authorization: Monday, April 3, 2017 9:25:25 PM PDT- Settlement Verification Code: [redacted]Prime charge: Monday, April 3, 2017 10:28:24 PM PDTPrime Refund: Tuesday, April 4, 2017 7:20:13 AM PDTI hope this helps. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com