Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted].

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding payment issues of your order#[redacted]I've reviewed details of...

order and can confirm that we tried to charge your payment method. Unfortunately, we're unable to charge you due to payment issue.I see that you've reached our Customer service team to reinitiate order as order has been cancelled from your end mistakenly. You haven't been charged for it, but an authorization may be visible on your account. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.I'm sure it's disappointing to see an increase in the price of the item you were planning to purchase. Our prices regularly change (we constantly receive new data from our suppliers) and the price you saw was the lowest price we were able to offer at the time.More details on our pricing can be found in our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=468502&I apologize that we won't be able to offer same price of the item.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello Mr. [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for...

that. I hope I can resolve this issue for you now.I've reviewed your previous correspondence with our CS team and can confirm that agent promised One day shipping for new order#[redacted].As, I can see that a refund of $63.99 has been issued which is towards shipping charges for this order. Since, we've refunded as promised we won't be able to provide any additional refunds on this order.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:  This complaint is unrelated to the July 14, 2017 purchase. I specifically stated in detail the nature of the case. Amazon's response is unacceptable. Amazon allows its drivers to falsify documents related to confirmation of packages and will do absolutely nothing when notified of the problem except offer excuses. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am unable to retrieve any copy of such an e-mail, and can not verify this. However, they do not deny the "Not to worry" promise, and still engage in auto-checking the 'auto renew' settings. I do not think that the message is clear enough, and if the company was truly attempting to be transparent, than they would have no issue in making this issue even more clear, but changing the settings on their end so that it is not auto selected at the time of enrollment. That should be a change left to the consumer.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Yes, you must not have read my claim. It's pacifically states that I filed for bankruptcy in May which this debt was included in. According to United States bankruptcy law my debts have been discharged. Additionally, I have stated that I contacted here as a multiple occasions. I have contacted the bankruptcy office for TRS over a dozen times while being on hold for between 30 minutes to one hour without one single person answering the phone call. If you are unable to resolve this issue it will result in my attorney filing a complaint for not following the code of bankruptcy law.  You also failed to answer why TRS's bankruptcy department never answers phone calls. The fact that I have documented proof of being on hold for 2hours on 4 separate occasions is an immediate red flag.  My attorney has sent documentation over on 3 separate occasions. Geraci Law LLCcase # [redacted]  Thank you. [redacted] 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I contacted my publisher and distributor before posting this complaint. My book is, and has been, continuously available. Furthermore, my distributor informed my publisher that this is a "pricing cadence issue" on Amazon's end, per Amazon's own admission to them. And, Amazon has not yet fixed it. Why? According to my distributor, the largest book distributor in the world, the "pricing cadence issue" means Amazon has been submitting the book orders at the wrong price to the distributor. Their system then rejects the order because it's for the wrong price. According to my publisher, this has been occurring for months. It seems odd that a high-tech company like Amazon can have this type of error, and have multiple orders for books by a variety of publishers rejected, has receive numerous complaints about this error over a period of months, and only this week discovered the problem. Furthermore, the distributor says Amazon has not yet given them a date for fixing this alleged "error."I have lost sales because of this and so have many other authors and publishers. Authors, publishers, and even Amazon's book-buying customers have wasted time and money trying to buy books and Amazon has provided them all with a brick wall, continuously blaming the publishers and distributors for this error. Most troubling of all is that I received the same excuse in this message, sent by Amazon to the Revdex.com, that I've been given by Amazon for the past several weeks...yet Amazon has known about this error for several days. What's really going on?Reply from [redacted] · March 22 at 8:17 am
Sincerely,
[redacted]

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your order. This is certainly not what we want...

our customers to experience. I've escalated this directly to the appropriate Management Teams. I've made sure the appropriate supervisory personnel are aware of your experience.I understand how important the timeliness of delivery is - and apologize for the frustration this caused. I appreciate your diligence in ensuring we take a serious look at these problems. I want to thank you for reaching out regarding these late deliveries. Since this is a unique situation, I am collaborating with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.After reviewing your email, I understand that you have returned the item "HP Envy Desktop Bundle with 27" Monitor 750-137cb // Intel Core i7-6700 Processor, 12GB Memory, 2 TB Hard Drive, Windows 10". Since the item was delivered back to our returns center on November 21, 2016 it does take up to 2 weeks from the time we received the product back to see the refund. If you dont hear from us by December 7, 2016 please reach back out to us. Since this is a return our returns center has to process the item back into our warehouse. And with the refunds it does take up to 3-5 business days for the bank to release the funds back onto your account.[redacted], I really appreciate the time you took to write to us today. Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Kottke

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the experience you've been having. We'd like our customers to enjoy shopping in a quick, convenient manner, and it's disappointing to know we've missed the mark.When an order is placed, the purchase price will not change for that particular order, even if payment issues occur. However, once your order is cancelled, we cannot reinstate the order or customer service cannot reinstate that order, nor can we honor a previous price if an item’s price changes. You'll need to log-on your account, which is fully accessible, and replace your orders.We apologize for any inconvenience and hope to see you again soon.Regards,Raghavender S.Amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have cancelled my dispute and have the system installed professionally to see where the defect was. The only new complaint is that the company is very slow in resolving issues resulting in loss of usage time and waste of money. I am very frustrated that it takes a long time to get refunds back.
Sincerely,
[redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the "VISA30" promotion for Prime Day and I appreciate you...

taking time in bringing this to our attention.In connection with Prime Day, we ran a limited-supply offer of $30 off a purchase of $150 or more with the Amazon Rewards Visa Card on Amazon.com. You were unable redeem the offer prior to it expiring due to high popularity and the limited supply of offers available.Because you are a valued Prime Member, we have loaded a $30 Amazon.com Gift Card to your account on July 14, 2016. I also see that you've used these funds to place an order #[redacted] on July 16, 2016.Thanks for your understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you've not received the order, though the tracking shows delivered.I'll be happy to send...

a replacement with overnight shipping, however, I've checked your account, and couldn't find any order for 6 DVDs.I see the order #[redacted] paced on February 10, 2017 is for 4 DVDs. I'm unsure if you're referring to this order or is there any other order with 6 DVDs. I request you to reply to this email with more information such as -- Order number- Item names- Date of purchase- Tracking #Please make sure to contact us from the email address used to place an order, if it is from different account.Please feel free to contact us directly by replying to [email protected] with the requested information, so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,Upon reviewing this seller's account, we found the feedback for Order ID [redacted] had been removed by Amazon Seller Support in case ID [redacted]. If in the future the seller should receive negative feedback on an order, we would encourage them to contact the buyer...

to resolve any issues regarding the transaction. The buyer could then remove the feedback if they feel it is appropriate. Amazon considers buyer feedback is a direct reflection of their shopping experience on the Amazon marketplace, and sellers should not pressure buyers to remove feedback.

Hello [redacted]I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with the refund for the order which was supposed to be...

canceled. I'm collaborating with our Account specialist and transportation team to work on a resolution. I know your wait has been frustrating and for that, I apologize. Please allow me 3 business days to research the issue so we make sure the matter is taken care of properly.[redacted] thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.

Complaint: [redacted]I am rejecting this response because: They offered no resolution. I'm out hundreds of dollars while the rich get richer. Ridiculous.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:It is a completely different matter this complaint is in regards to when several of there representatives have told me that they wouldn't be able to cover stolen items that were taken from front porch even though it says it was delivered but never received. There A-z guarantee states that they do cover it , I am just at a lost of words on why they would lie and why I paid for items that were never recieved.? I don't even get a replacement item or a refund.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It's not right. 
Sincerely,
[redacted]