Amazon.com

Complaint: [redacted]     I am still waiting on the follow-up about my issue with the Fire tablet that I purchased from Amazon.  I have sent an e-mail to Naseema who originally responded to my complaint.          I  I
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Unacceptable. Purchase item at one price cant exchange but oh yeah can return it and purchase it again at double the price... that's one way of alienating your loyal customers.
Sincerely,[redacted]

Revdex.com:Hello,
They are sending me a replacement and the issue has been solved. Can I revoke the claim now? However, I will update you if they do not re-send the item.
Sincerely, [redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the dispute you filed with your bank which resulted in cancellation of your prime membership.I've reached out to our payments team and reconfirmed that your card issuer withdrew the payment made to Amazon. We'd be happy to help you in subscribing Prime if you can resolve this issue with the bank who haven't posted the funds back to Amazon.com.In this case, to speed up the process, I've issued a refund of $99.00 to one of your alternative card so that it can help you sign up for Prime. You can see this funds in your card with in 3-5 business days.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Revdex.com:
Thank you. It appears Amazon has indeed corrected the concern and I am now able to log in to their system.   We appreciate all your assistance on this.   [redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the delay in getting back to you. It usually takes 1-2 business days for this sort of research, but in this case it took a little longer.I've collaborated with our Amazon Student team and they've confirmed that a pre-renewal notification was sent to you on December 14, 2018.The email message says:Dear [redacted],Thank you for being a Prime Student member. Based on our records, your Prime Student membership will expire on Jan 23, 2018. On that date, you will automatically be updated to full-price Prime and will continue to get free Two-Day Shipping, retain access to hundreds of thousands of movies, TV episodes, Music, Kindle Books, unlimited photo storage, early access to deals, member discounts, and more. The upgrade will be automatic, charging your default credit card (or another card on file) the Amazon Prime membership fee of $99/year*.If you are still a student and would like to remain in the Prime Student program, just verify your student status using this form before Mar 24, 2018. You can keep your Prime Student membership and renew at the discounted rate of $49/year* for up to four years.If you're not interested in continuing with Amazon Prime, please visit Manage Your Prime Membership to cancel your membership. For more details, please refer to our Student Help section on expiration and the Prime Student Terms & Conditions."In this case, since you haven't taken any action the membership was automatically renewed to an annual membership.I see that a full refund of $104.94 was issued to your Visa card on January 23, 2018.For more details, see the Amazon Student Terms & Conditions:[redacted]We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello Mr. [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refund on order #[redacted].I've checked your order and...

see that you've ordered four items (order total is $74.31 along with shipping charges). I see that, you've returned three items except 'Womens Sleeveless Broken Hole Tie Waist Bodycon Pants Jumpsuit Romper S Black( $22.18)' and a refund of $47.15 for remaining three items was issued to your original payment method (bank account) on January 5, 2017.Refund confirmation emails for each item were sent to you on January 5, 2017 10:28 AM (PST), January 5, 2017 7:19 PM (PST) and January 6, 2017 2:12 AM (PST) respectively.When you pay directly from your checking account, the refund amount is deposited to the same checking account. It can take up to 10 business days for the refund to be processed and posted to your account.The trace ID for the refund is [redacted]. Your bank should have this information, too--we don't receive trace ID numbers until the bank has accepted the refund. Please contact your bank for refund confirmation.Further, I can confirm that we've not charged you $25.00 on this order additionally as mentioned in the complaint. If you see any such charge, please send us your bank statement as an attachment by replying to this email, so we can assist accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: As I stated, unpacking the damaged product caused the packaging to become destroyed.  Also, I don't know how much of our messages have been shared with the Revdex.com.  I ended up disposing  of the second desk as well.  I don't have space to warehouse these broken items.  I'm happy you realize you were trying to charge me twice when you said you'd only charge me once but I still think you are being unfair.  Lastly, why won't you allow me to post a product review for this Lexi desk experience?  I have reviewed hundreds of products purchased from Amazon.  I write a negative review and you pull it?  I even re-wrote it to comply 100% with your rules and that review has yet to be posted.  Sincerely,[redacted]

Hello [redacted],
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm really sorry to hear about the inconvenience you have been facing with the third party sellers. I've checked and see that we have removed these sellers from amazon.com and they have lost their rights to sell their items over amazon.com platform and cannot perform their Business with us in future.
I can understand how frustrating and disappointing this would be. However, I'm sorry that we cannot be able to honor the prices quoted by the third party seller. 
I’m sorry for any disappointment caused and appreciate your understanding. While we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.
Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.
Regards,
Wilmani

Hello [redacted],I'm Jones Edward from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service department. It's our goal to...

provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I've shared your message along to the appropriate supervisory department for their consideration. Customer feedback is very important to us, and we're grateful for the time you took to write to us with your thoughts.I'm sorry for the delay in processing your refund for the incorrect item you've returned to us.I've requested a refund of $27.01 to your Gift card used on the order #[redacted]. We process refund to the original payment method used to place the order. Since the order was paid by gift card,  $27.01 will be returned to your Gift Card balance in 1-2 business days. These funds will be available for your next order. You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I hope you'll give us another chance to serve you better in the near future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones E[redacted]Amazon.comhttp://www.amazon.com

Hello,
I have  checked the claim for order [redacted]. The claim has been closed  for order [redacted] because the order is not eligible for coverage. To be eligible for coverage, the day buyer files the claim must be three calendar days past the maximum estimated...

delivery date.
Although we understand that the buyer has provided the wrong shipping address, and wants to cancel the order, the seller has already shipped the order and is unable to cancel it now. If the buyer does not want the item, they can arrange a return through our Online Returns Center (http://www.amazon.com/returns). It walks through the return process and automatically contacts the seller on buyer's behalf. The seller will respond with either a mailing label or additional instructions.If the buyer does not receive the order by 02/05/2017, please reply to let us know and we will reopen the claim. To learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: January 11, 2017
 
Sincerely,
Saisree

Hello [redacted]I'm Sandhya Rani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.Amazon processes payments for Amazon Flex Delivery...

Partners on Tuesdays and Fridays. You will be paid through a direct deposit to the bank account you provided. Depending on your bank's processing time, it may take up to five business days for your funds to appear in your account.Our records reflect the payment information associated with the Amazon Flex account on file was update on March 16th and was incomplete, requiring additional information. Please note that when an account number is updated, depending on your bank the next payment cycle may be delayed three to five business days while the account is validated. You may want to contact the bank directly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya RaniAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Abdul N[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with the installation of Amazon Unbox on your new desktop.Please...

understand that the Amazon Unbox is no longer available for download. As we continually improve our service, it occasionally means we can no longer support applications on certain devices.I've also reviewed your previous correspondences with our customer service team. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Leadership on October 27, 2016 is correct.However, you can still watch all of your purchased movies and TV episodes on your PC through your web browser ([redacted]), as well as on hundreds of compatible devices, including connected TVs, Fire TV, Roku, Xbox and PlayStation, and mobile devices like Fire tablets, Android phones, iPhone and iPad.For more information about ways to watch, go to:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,N[redacted] S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the issue you had with the order you placed from the seller, [redacted]A refund...

was initiated for order #[redacted] on April 16, 2017 in the amount of $129.00. It's processing normally, and you'll see the credit in 3-5 business days.Completed refunds and a button to contact your seller are available in Your Account. Here's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Processing a return shouldn't stop the illegal return of an item that the caretaker had no reason to return.  At this point, a 25.00 would at least show compassion for someone who served this country and became disabled with my Unit, the 7th Special Forces Unit got into an IED, trying to free hostages, but since it's security sensitive, I can't say where.  Again, that would at least go a long way....by the way, I have chats where they ended chat three times over my wanting the watch back....ALso, the Salvatore, on my page shows no return because I stopped the return once it was on its way the first day.  So, if I requested that watch back on day one, why would they process it still, to screw a Disabled Veteran? Capt. [redacted]  Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello from Amazon.com
Hello from Amazon.com
We are writing in response to the complaint filed against order [redacted]. Upon review of this dispute, we have confirmed this order is no longer eligible to be returned back to the seller, as the buyer/complainant did not request a return...

within the 30 day window to be eligible.
The buyer was sent a replacement for the defective part and byer confirmed that the item was working fine on 05/19/2016. Buyer later contacted notifying the issue on 07/22/2016, which was after 30 days from the date the replacement was sent. As such, their claim was denied and instructed to contact the manufacturer for further assistance. They will need to continue to work with the manufacturer in this case, as they should be willing to replace or repair any defective parts for an item under warranty.
 
Please understand that this order was purchased from a Marketplace seller and was not fulfilled by Amazon. As we did not fulfill the order we are limited to what we can assist the buyer/complainant with. However, if they contact the manufacturer and the item is not under warranty, they are welcome to email [redacted] with proof from the manufacturer and any contact information, we will take further action. Otherwise, we must consider this claim closed.
Thank you for your interest

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the trouble caused while placing an order to your...

Hawaii address.In general, we're unable to offer the same Amazon Prime shipping benefits available in the 48 contiguous U.S. states on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinations. FREE Standard Shipping is available for these orders with delivery in 3-7 business days to most addresses. Faster shipping options are also available at a discounted rate. You'll be able to view the terms and conditions here:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ certain restrictions prevent us from shipping certain products to all geographical locations. You'll be notified at checkout if we're unable to ship specific items to the address you've selected. Please also check the product detail pages for any item-specific shipping restrictions.When possible, product detail pages filter out offers that can't be shipped to your delivery address. To determine your location, we'll use your default 1-Click delivery address when you're signed in to your account and 1-Click has been set up; otherwise, we'll use your IP address.More information about Shipping to Alaska, Hawaii & Puerto Rico Addresses can be found on her help pages here:https://www.amazon.com/gp/help/customer/display.html?nodeId=202052360I understand your concern about a new item sold by Amazon not being shipping to your address, and a warehouse deals item being available to ship to your address. Since this is a unique situation, I've reached out to our teams internally to work on a resolution. Please allow me 3-4 business days to research this issue with our Digital team. I know your wait has already been frustrating, and for that I truly do apologize.[redacted], thanks for your patience, and I’ll be in touch again soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear of the length of time you've spent trying to resolve the issues with your order.I've...

reviewed your conversations with customer service and you're absolutely right, the level of customer service you received regarding this issue wasn't up to our standards. I've personally followed-up with our Customer Service management team on any coaching and training opportunities are taken to ensure we do everything possible to avoid situations like this in the future.We do care for the customers to receive the items on time. However, I checked your order and it looks like we weren't able to authorize the card provided when you placed the order. Unfortunately, we're unable to determine exactly why your bank declined our attempt to charge your card. A charge can fail for a variety of reasons, many of which may not be related to the validity of the credit card or available balance. Here are some things to check:- Have you entered the credit card number correctly, without any transposed digits?- Have you entered the correct expiration date? Has the date expired?- Have you entered the billing address and phone number that match those associated with your credit card?- Have you exceeded your credit limit?You may want to contact your issuing bank to ask about their restrictions regarding electronic or Internet purchases, as this may be the source of the problem. To protect your security and privacy, your issuing bank cannot provide us with information regarding why your credit card was declined.I've verified that your order has been canceled. I see that the card used on your order was processed as a PIN-less debit transaction. This posts to your account when your item is being prepared for shipment. Since the order was canceled, a refund was automatically issued. A refund was requested for order #[redacted] on March 29, 2017.Refund Amount: $43.11 -- Completed on Wednesday, March 29, 2017 at 10:06:41 AM PDTRefund Amount: $37.17 -- Completed on Wednesday, March 29, 2017 at 10:06:41 AM PDTIn most cases, once a PIN-less Debit refund has been submitted, the issuing bank will post it to your account within 10 business days. If you're still not seeing your refund, please contact your issuing bank for further assistance. They can clarify how long it'll take to post the refund to your account.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this is happening. You can e-mail them directly at [email protected]. Please include:•    the order number if available•    the last 2 digits of the payment method•    the amount of the refund•    the date of the transaction•    any other information you find pertinentI hope this helps. We look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: Once again I DID NOT place any orders nor have I ever allowed anyone to place an order or therefore have access to my Amazon account. My family and I were out of town from 8/5/16 until 8/15/16 visiting relatives in Springfield, Ill. Of course whom ever placed this order signed my name at the time of delivery, that is something criminals do when they are using someone's identity. This was not me nor anyone I know. As of 9/16/16 I was just an additional fee of $25 from your company. I just want my money back plus all of my bank fees that were fraudulently stolen!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I pay monthly fee for Amazon prime when I was able to ask questions and give reviews also now that I can't ask questionsI Sam still paying the same fee .  If I can not fully use Amazon prime features then I should not have to pay the same fee. I'm upset over this. I want to know what I've done wrong . I want proof. 
Sincerely,
[redacted]