Amazon.com

Complaint: [redacted]
I am rejecting this response because: the information I keep receiving is the same and it appears there is a break down in communication.  I own a MAC and also have a virus protection on the MAC.  I also never open an email of something that I don't know so am confident this didn't happen from a phishing email.  I think what I am trying to get you all to understand is that I never set up a seller account.  I am trying to get the seller account completely removed from my buyer account.  If you look at the history, you would be able to see that I have had an Amazon account as a buyer only.  When I became aware that something was wrong I immediately called Amazon and reported the issue even providing the username email address that I obviously didn't create.  Why would I call and report that someone created a seller account under me if you truly believe it was my fault.  I followed the right steps in making Amazon aware that something fraudulent happened on my account that I didn't create.  Don't you also find it odd that when the seller account was created I was charged the $39.99 on the exact day I reported the incident and over 14,000 product items were imported in a matter of minutes.  The account was also created in Chinese and I even received emails in Chinese.  How does any of this make sense to you all.  I don't feel like I am asking for much at all:1.  I want the seller account completely closed and removed from being attached to my buyer account.  I only want a buyer account!2.  I want the refund of $39.99.  I did report the unauthorized use of my private card information immediately.  3.  I don't feel I should continue to get emails from Amazon recusing yourselves and putting blame on me.  I am not placing blame I am trying to get Amazon to understand what is going on and to    protect my private information.  On 3/8/17 @ 7:45 am I did call Amazon making him aware of the continued emails I am receiving about products that should have been sent.  After the agent looked into everything he stated that there is is completely different information on the seller account clearly indicating that it wasn't my information.  He stated that someone tied my account with this persons seller account.  He stated he was not able to share the information on the seller account due to privacy but confirmed it wasn't mine so he had to transfer me to have the seller side of Amazon remove the account.  Nothing resulted from that conversation.It seems there is lack of communication from Amazon and it's agents with me.  I have been told so many stories I don't know what to believe anymore.  On 3/14/17 @ 9:03 am I called Amazon again after continuing to receive emails with no end in sight.  He showed me how to change the seller account to English from Chinese and told me I had to delete all 14,000 product items to help shut down what was happening.  I am not sure how that was fair to me since I never created it but I did as a desperate attempt to get this to stop.  He stated that there will be a team investigating to get the account closed and separated from my buyer account.  Nothing has resulted from this conversation.Please all I am asking it take action on the couple things I am asking.  Thank you,[redacted]
Sincerely,
[redacted]

Hello [redacted],I'm Vivek Y[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the delivery problem you'd with order #[redacted].I've reviewed your...

phone calls, email correspondence with our Customer Service team. I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with USPS. We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again. We’ll use your feedback to immediately improve the delivery performance of USPS.We've made an exception and given priority to other available carriers for future deliveries to your [redacted] [redacted], Oveland Park, Kansan address for orders that are shipped directly by Amazon.com.  Please note, this exception will not apply to orders shipped and sold by third party sellers on Amazon.com as third party sellers ship their own merchandise directly from their own fulfillment centers.Although other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee USPS won’t be chosen in the future, but we'll do our best to accommodate you. It'll take about 3 weeks for this change to go into effect and was applied to above address only.I've checked USPS tracking and see that 'Samsung UN49KS8000 49-inch HD smart LED TV' has been delivered on July 8, 12:10 pm. I hope you're able to locate it. In case, you haven't received it yet, then please let us know by directly replying to this email.https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&te...⇄ know an experience like this is rare and not typical of what you can expect when shopping with us. We value your business and hope you'll give us another chance to serve you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the order #[redacted]-[redacted]-[redacted], I understand you'd like the order to be...

refunded.[redacted], I've checked the tracking details on the carrier's website and see that they had a problem returning the item to us, however, I see the item is returned to us, as per the tracking details from the link below:[redacted]In order not to make you wait further, I've issued a complete refund of $249.08 to your original payment method, which would be processed with in the next 2-3 business days, excluding your bank's processing time. Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]-[redacte...⇄ the return is processed an email would be sent confirming the return.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Vivek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize your disappointment with 'ASUS RT-N66U wireless router' turning out to be a defective one.I've checked...

your order #[redacted] and see that this item was placed as sold and shipped by Amazon on April 26, 2014In general, we'll issue a full refund when an item is returned in new condition within 30 days of the delivery date. Here's the link to our return policy:http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie...⇄ as an appreciation of your business with us, I've created a replacement item at no charge. at no additional charge. Here are the details:Order Number: [redacted]Shipping Speed: Two-Day ShippingEstimated Delivery Date: Tuesday, January 19Here is a direct link to check on the status of your replacement order:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]We kindly request you to return defective original item using UPS drop-off pre-paid return label at our expense. You may wait till replacement order arrives and then use that packaging to return defective original item:https://www.amazon.com/gp/orc/rml/DPbJqdLVRRMAThis page contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest you. If you don't have a printer, you may want to ask a friend or family member to print this for you. Also, public libraries usually have computers and printers you can use - often free of charge.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Revdex.com:
I have received my refund now.  I am satisfied and do not require any further action on this complaint.  Thank you.
Sincerely,
[redacted]

Amzon clearly does not care about fraudulent buyers who claim return the package when my return tracking number is not even showing return status. All they did just mention refund is done and scam is successful. HOW could people do business like that. There is no legal protection with these fraud in Amazon,  that is why I will take further with my lawyer.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]I reject this response. I want Amazon to refund an additional $51 as they said they were going to. I will forward you the email. Thanks! 
Hello [redacted],I have requested a refund of 51.59 for you as a courtesy.This will be processed within 3-5 business days.I hope this helps.
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,Maverick T.
Thank you for your inquiry. Did I solve your problem?Yes No
Your feedback is helping us build Earth's Most Customer-Centric Company.
Thank you.
Amazon.com
Sincerely,[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us. I'll be sure to pass your comments...

along to the appropriate people on our Customer Service team.I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your order. You've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.I see that as an exception per your request a full refund of $983.81 for the cost of the item which has been refunded to your gift card balance and it has been used on a new order#[redacted].Regarding remaining Shipping charges on your order, I see that our CS team processed refund of $74.11 towards original payment method which was used on this order.Once processed, you'll also be able to see the refund here:[redacted]To compensate for all inconvenience, I've issued a $20 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account. While I...

understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolution. I'll be personally following up on this and we'll get back to you with an update within 3-5 business days. Thanks for giving me time to find a solution.  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had with your account.Ensuring the security of customer account information...

is our top priority. The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account, and we are not willing to take any short cuts where your privacy is concerned. We always verify the following information before discussing your account:-- The e-mail address associated with the account-- The name on the account-- The billing address on the accountTo discuss changing permanent account information, we must also verify additional security questions.It's always important for us to hear how customers react to all aspects of shopping at Amazon.com. Strong customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to contact us.I'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concerns. I've relayed the information to the appropriate supervisory personnel so all coaching and retraining needs will be addressed.  In addition to this, I will thoroughly review all phone calls to customer service and have any other mistakes addressed as well.I understand you need a refund for The Conjuring 2 instant movie purchased from our website. I'd love to help, however, I wasn't able to find the order you asked about using the e-mail address on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.I'll need more information to find the item:1. Digital order number2. Exact item name3. ASIN4. Date when the order was placed5. The amount we charged for the movie6. Shipping Address7. Zipcode8. Payment method used on the order i,e Visa, Mastercard etcYou can look up your orders online through Your Account (www.amazon.com/your-account)We request you contact us directly by replying to [email protected] at your earliest convenience so that we may assist you further.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've faced while using gift card given by your friend.I've...

reviewed all of your previous chats, phones with our customer service team. Although it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasant. I regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I understand that you've sent us the scanned copy of this gift card. I've checked our records for it, but was unable to locate because of huge number of customer emails in our database.  I apologize for any inconvenience in this regard.I've personally contacted our gift cards department about the gift card you've mentioned. Under the circumstances, please e-mail a scanned copy of the card (and receipt, if available) to [redacted]. This e-mail should be sent from the e-mail address associated with your Amazon account. Once received, we'll attempt to validate the card and then take appropriate actions.Eventually, if you're unable to follow the above process, then please contact your friend (the purchaser of gift card) and ask him to contact us ([redacted]) for further steps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,[redacted] Y.Amazon.comhttp://www.amazon.com

Hello,As mentioned previously, we cannot reverse the claim decision for order [redacted] unless the buyer asks us to withdraw the claim or confirms receipt of the merchandise.The seller is welcome to ask the buyer to contact us, but the seller may keep in mind that contact between parties must be respectful. We do not allow inappropriate or excessive contact between parties.Although we understand the seller's position, we have reviewed this claim and we stand by our decision. We cannot give the seller any more information about this matter, and we may not reply to further emails about this claim.
 
Thank you.

Hello [redacted],I'm Sandhya R[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your "Enfamil Infant Baby Formula - 121.8oz Powder Combo Pack".In...

this case, I've issued a full refund of $476.89 to your Amazon.com Store Card. You'll see the refund on your credit card statement in the next 3-5 business days.For health and safety reasons, there is no need of returning the items. Please ask your friend to dispose the items.However, I've forwarded your feedback to our appropriate team, so that this is not repeated in the future. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Again, I'm very sorry about this. I hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to seeing you again soon.Regards,Sandhya R[redacted].Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:As I mentioned earlier I already tried to open a new account and it got immediate ban, because my previous account was "suspended", but suspended not for a violation, but for not beeing in use. I did open a new account today with an email [redacted]@gmail.com and got a message like this from Amazon : Hello,You have opened a new account after we removed your option to sell on our site. This is against our policies. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to [email protected] you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html...⇄ Performance.Team Amazon.comhttp://www.amazon.com  Please assist me in getting my main account with email [redacted]@gmail.com unblock. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: As I have explained to Amazon.com they need to speak to my credit card company, I can't. They can email and call me, but not my c. card company. Farther more I don't like the ploicy, that they make a mistake they do nothing to correct it. How would they like it if I filed fraud on both charges. I will file a small claims against them in court because they have did nothing to help me. Thank you for your help.Sincerely,[redacted]

Hello [redacted],I'm Sandhya Rani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the refund of the order#[redacted] for MCS Poster Original...

Masonite Back Frame, for a 20x30" Photograph, Molding 1/2" Color: Black to the original payment method on April 6, 2018 and we've sent you a confirmation email on April 6, 2018 11:54 AM (PDT). I've resent the confirmation email for your reference.Further, we've received a confirmation that they have ceased collections on this order. While we are unable to send out a copy, in case of any further concerns, please let us know and we'll be glad to help.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R[redacted]Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you've had with your account. I understand you're upset.  In this situation, I...

need to look into this issue further, and it'll take a bit more time than usual.I'll follow up this case and I'll write back within 2-3 business days with more information.Thanks for giving us time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I need Amazon to be my front in any dispute with the manufacturer of these headphones i.e. Audio-Technica. It says on the warrany (published on Amazon's product details:
U.S. Two-Year Limited End-User Warranty Select Audio-Technica brand products purchased in the U.S.A. from an authorized AudioTechnica (A.T.U.S.) dealer are warranted for two years from date of purchase by A.T.U.S. to be free of defects in materials and workmanship. In event of a defect, End-User’s exclusive remedy is at A.T.U.S.’ election, the cost of repair, refund of the purchase price in the form of credit or cash, or replacement of the product. The product must be delivered to A.T.U.S. or an Authorized Service Center, prepaid, together with the sales slip or other proof of purchase date. This warranty excludes defects due to normal wear, abuse, shipping damage, or failure to use product in accordance with instructions. This warranty is void in the event of unauthorized repair or modification, or removal or defacing of the product labeling. For U.S. service return instructions and procedure please go to:
 
I want Amazon to negotiate with Audio Technica either to replace the item or repair it at no cost. I can send it to the US and give a US address (my son) as a return address. I want to know why I need to pay postage when the headphones stopped working within the warranty time. I need Amazon to step in, not as a nice front, but as a business who cares about its clients, and Amazon fails badly.Sincerely,[redacted]

Hello [redacted],I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with regard to the delay you had with prime shipping.I also understand that you were promised a guaranteed delivery date via prime shipping during your order's checkout.However, as mentioned earlier please note that our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. The most up-to-date delivery estimate will display in your order confirmation email.I do understand the order must have arrived as per the guaranteed delivery date, but as an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.I see that you want the shipping charge of $11.88 to be refunded.  In this case, if your order was placed without prime via two day shipping we would refund the two day charges to you in full.However please note that your order was placed with prime two day shipping and this was the reason the delay was calculated on the basis prime shipping method which amounted to a total of $4.17 that was issued to you.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Arnold S.Amazon.comhttp://www.amazon.com