Amazon.com

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I understand...

you'd like to know the reason of your account closure.I'm collaborating with our Account Specialists team to work on a resolution.I know your wait has been frustrating and for that, I apologize. Please allow me 3-5 business days to research this issue with our team since this is a unique situation.[redacted], thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello [redacted],
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent orders and our customer service couldn't assist. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.I've reviewed your latest correspondence with our Customer Service department about the following orders:--Order # [redacted]--Order # [redacted]--Order # [redacted]
I've issued refund in the amount of $0.99 on Order # [redacted], $6.39 on Order # [redacted], $2.64 on Order #[redacted]. You'll see the refund on your credit card statement in the next 3-5 business days.
I see that you've placed an Order #[redacted] to a different address and I hope you were able to locate your order.
As a long time Prime customer, I understand that you expect packages to be delivered on time. Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with USPS.We use a variety of carriers that we've found provide the best service for our different shipping options. One of these carriers is assigned automatically when we ship your order. However, because of the circumstances, I've contacted our shipping department and asked them to give priority to carriers other than USPS to the below address for future deliveries :[redacted] [redacted]It'll take about 3 weeks for this change to go into effect for the above address. Although other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee USPS won’t be chosen in the future, but we'll do our best to accommodate you.Concerning the cancellation of your Prime Membership: As requested, I've issued prorated refund of $49 for your Prime Membership to your Visa card. Refunds typically process within 3-5 business days and appear as a credit on your statement.However, I didn’t cancel your Amazon Prime membership; You are welcome to use your Prime benefits normally. Your next renewal date will be August 16, 2017.I hope this helps! We look forward to seeing you soon again.

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and I apologize for any inconvenience this experience may have caused. I've checked...

your account and can confirm that the following refunds have been processed in March to their original payment methods:$10.79 x 3 = $32.37$10.99 x 2 = $21.98$9.99 x 2 = $19.98In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another. Additionally, I've forwarded your feedback to the supervisors the agents you had spoken to ensure all coaching opportunities are addressed.Again, I'm sorry for the time you've spent dealing with these issues.I hope this information helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to learn about the inconvenience caused to you with the PrimeNow Order [redacted]I've...

verified and see that refund of $23.74 was processed to your Visa card for the missing items.As an apology to the damaged items, our customer service team had added promotional certificate of $30.00 to your Amazon Prime Now account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon Prime Now and doesn't require a claim code. The promotional certificate doesn't apply to items offered by other stores that offer delivery through Amazon Prime Now and won't apply to the purchase of Amazon Restaurant orders, gift cards, sales tax, or additional shipping costs.Also, I've forwarded your details to our PrimeNow team to make sure future orders arrive on time, with fast delivery, and a hassle-free experience.I appreciate your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Teja. PAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced in this case.I've asked our Account Specialists to review...

your account with consideration for the details you've shared with us, and I wanted to let you know they've declined your appeal. Your account will remained closed. We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Kalyan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry about the experience you've had with your recent order. We certainly didn't expect this would...

happen. I understand that you've received incomplete shipment in both original and the replacement orders and you'd like to receive the missing parts. I've checked the availability and can confirm that it's now back-ordered. In this case to resolve the issue, I'd like to offer you the following options, please let us know which option is best suitable for you.1. If you're interested in keeping the incomplete item you've received and purchase the missing parts locally, I'd like to offer you a refund of $112.84, which is 30% off the total price. To accept this refund, let us know and we'll issue the refund to your original payment method.2. You can also return the item for a free replacement or a full refund. We will also pay for the return shipping charges to return the incomplete item you received. The item will be shipped when we have more stock.Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for all the inconvenience this situation has caused, I understand you are upset.[redacted], I've checked your...

account under : and wasn't able to find any orders or subscription, I'd request you to write us back from the account that you use to place the orders or have been charged to, we will assist you accordingly.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

I understand that you have already shipped the item I ordered back in July to someone else who paid a higher price.  I also understand that once again, this item is out of stock.  The resolution I am looking for is assurance that the next time the item is in stock (and I will be watching out for that), it will be immediately shipped to me at the original price at the time of my order, as should have happened this time.
 
Thank You
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding prime charge on your account.I've checked and confirmed that your Prime...

Student membership started on Monday, June 25, 2012, and has expired because you reached the four-year maximum period. We sent you an e-mail on Saturday, July 16, 2016 to let you know of the change.I'm sorry, but we're unable to extend the discounted Student Prime benefits once the four-year maximum has been reached.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

I am not speaking of the $227.28. There was $75.76 charged on 4/9/17. You guys still have my money and are refusing to give it back.  This is still on you guys. My bank had tried to retrieve the money but yall declined giving it back. If you cannot help me, who can I speak to above you because obviously you are not trying to help.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have attached supporting documentation from my bank account of the monthly charges as indicated in my initial complaint.  Please note all withdrawals are highlighted; there are 11 months attached, August 2016 - June 2017.
Sincerely,
[redacted]

Hello [redacted],I'm Vivek Y[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with the cancellation of 'Dell XPS 13 XPS9350-5342GLD 13.3-inch QHD+...

touchscreen laptop'.I've checked your order #[redacted] was canceled as the payment was declined by your bank.While Amazon Store card is an Amazon branded card, it is issued by Synchrony Bank. Amazon.com customer service, including myself, do not have access to their systems for customer inquiries such as these.The Amazon.com Store card is automatically stored on your Amazon.com account when you're approved. However, the card number is encrypted and not accessible even to Amazon. Your physical card typically arrives in the mail within 7 to 10 business days after approval. If you haven’t yet received your card, you can get it immediately by calling Synchrony Bank at [redacted]. Once you have your account number, you can add it to your account by selecting "Manage Payment Options" in Your Account ([redacted]).Once an order is canceled, it cannot be reinstated. I've shared your comments as a feedback with the business team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Further, I see that new order #[redacted] has been placed for same laptop on September 5. We expect to ship your order in time to be delivered by Thursday, September 8. Your order could ship any time between now and the delivery date. You can check the most up-to-date status of your order in Your Account, here:[redacted]We will send an e-mail when your order is shipped so you can track your package. You can also sign up for text message alerts. For more information, go to:[redacted]Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long time-valued customer, and we look forward to serving you for many more years to come.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the order #[redacted] being cancelled and I...

appreciate you taking the time to bring this to our attention.Looking at your order, I see that it was placed with Matt's Parts Warehouse , a seller on our website. The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.I've verified that your order has been canceled and you have not been charged. When you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.An authorization isn't an actual charge to your credit card or bank account. Rather, it confirms the card and reserves the funds until the order ships. When the item ships, we charge the card and your bank releases the pending authorization. These authorizations will usually show as "pending" or "memo" on your bank statement and it may reflect on your actual balance. However, it is only a temporary transaction.I can provide you with the settlement verification code. It depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in question. Here’s that information:- Settlement Verification Code: [redacted]I've checked and see that the same item is available on our website with different sellers. I understand your concern regarding the same item being sold by the same seller at a higher price. I've checked and can confirm that this item is out of stock with this seller but is being sold by different sellers on our website.Unfortunately, we are unable to honor the same price since the sellers set their own prices, and we aren't able to change prices on their behalf. Pricing for merchant items are determined by the individual merchant--not by Amazon.com.Further, I see that the same item is being Sold & Fulfilled by Amazon.com at $17.76. You may place a new order for this item by visiting the below link:http://www.amazon.com/gp/product/B000CAVLHE?psc=1&redirect=true&ref_=ox_sc_...⇄ we are unable to price match the seller items, I've made a onetime exception and applied a $10 promotional discount directly to your account for use on your next Amazon.com order. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your order. If the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]Y...⇄ experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:Amazon is not helpful at all. Even after I sent them the email. 
Sincerely,
[redacted]

Hello Jessica,I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account. I...

understand you are upsetI'm happy to inform you that we have restored your access to this account. You can now sign in and place orders.Our account specialist team have sent an email confirmation on April 6, 2018.Jessica, we appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:Again Amazon keeps saying it was not in stock and gives me the same response instead of really looking into what really happened.You need to contact [redacted] seeing they said the red computer was shipped to me. I received an email from Amazon saying the red computer was cancelled. [redacted] was confused about why Amazon decided to cancel my order. It's more than the training team that needs to be corrected. Your communication with [redacted] needs to be corrected. You need to look at the entire history what happened when I first ordered these two computers. They were originally listed as in stock on Amazon.com. One week later, I received a notification saying they were not in stock and there was a delay in the deliver. I called Amazon and they promised me I would receive both computers before Xmas. [redacted] said they didn't receive a notification they had to build more computers until December 17th. I would like to know why did it take so long for [redacted] to be told by Amazon they need more computers builts after more than 2 weeks after I placed the computer order. It seemed every time I called [redacted] that they were confused on how Amazon was handling my order.I am not satisfied until you recognize what exactly happened with [redacted]. I would expect Amazon to be more than on top of it seeing Amazon constantly gets praised for good customer service. I was told this escalated to the Amazon Prime Department and I have not heard from them. I was given some credit the first few times I called and never received that credit. 
Sincerely,
[redacted]

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about your recent experience with Customer Service.I understand you didn’t receive your...

package, even though tracking says it's been delivered.You did the right thing by reaching out to our Customer Service team for assistance. I'm also personally reviewing your conversations with our customer service team and supervisor to share feedback about the experience with the appropriate supervisory personnel.Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within one business day. As you have indicated that you have not received the package, please check with your neighbors to see if they may have accepted the package in your absence. You might want to check with your local post office to see if they have the package. You can use your name and shipping address as a reference when you contact your local postal service.Normally, I'd create a replacement order for the items right away, to be shipped as soon as possible at no additional charge. I've browsed our website and see the availability for one of the item is currently out of stock. Because of the listed availability I wasn't certain what you'd like us to do. The "EVGA GeForce Graphics Card" is unavailable from our suppliers and we can’t send a replacement. Although the item might be available on our website from third party sellers, we can’t source items from them.We can arrange for a replacement to be sent to you for the available item "Intel Core Processor" and refund for the unavailable item "Graphic card". If this solution won't work for you, we can simply issue a refund for the items.You can reply to this email directly to get the requested information to me.We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with Order#[redacted] for "Cap Barbell Deluxe Power...

Cage".Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. If an item is found to be defective after the return time frame, we suggest contacting the manufacturer about the problem to see about any available warranty coverage.Unfortunately, as it has been more than 30 days since you received this item, we can no longer accept a return or send a replacement. In this case, I request you to contact the manufacturer. For more information about returns and refunds, please visit our Help pages:http://www.amazon.com/help/returnsIf the manufacturer can't help to fix the defect or replacement, please contact us again by replying to email so we can determine how best to proceed.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:  While I appreciate the feedback, it does not yet indicate the issue has been resolved.  I will accept a response indicating that this issue has been fully resolved.Sincerely,[redacted]

Hello,A refund for the claim amount was issued to the payment method buyer used to place order [redacted]. Buyer can check the status of their refund on the "Your Orders" page in the "Your Account" section of our website (www.amazon.com/youraccount).-- Refund Date: 03/06/2018 -- Refund...

Amount: $89.95Please note that buyer's claim is not eligible for a full refund due to return being buyer's remorse case.If the order was paid by credit card, it may take several business days for the refund to appear on buyer's credit card account. If the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,