Amazon.com

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your account was charged for Amazon Prime membership renewal without your consent. This is...

certainly not what we want our customers to experience.I've checked your account and see that your Amazon Prime membership renewed automatically on June 4, 2016 and the payment card active on your account was charged $99.00 for continued membership.When customers sign up for Prime membership, we display the terms of the program. As per the terms, they authorize us the then-applicable membership fee and any taxes, using any credit card we have on record. This being the reason the active card on your account was charged.To ensure customers have uninterrupted access to their Amazon Prime benefits, renewal of Prime membership is automatic. This is why we ask for a credit card when they sign-up for the free trial: to make the conversion truly automatic.Our ''Amazon Prime Terms & Conditions'' policy states ''Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your prime membership will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you". You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=13819201However I've also checked and see that the amount has already been refunded to you on June 4, 2016 and processed immediately. Regarding the overdraft on your card, please let us know and we'll assist you further.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your Revdex.com complaint and I'm sorry to learn about the closure of your account.I would now like to...

confirm that we have reinstated your account and it is now in active status.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.MerajAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous conversation with you, and I'm very sorry about the incorrect information you...

received.Upon checking I see that a refund was issued to your Visa on December 19, 2017 for $21.89. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account: http://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted] htt...⇄ hope this information helps! We appreciate your understanding and patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted], I'm Kalyan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has caused. I see we've already...

responded to your Revdex.com complaint ID: [redacted] regarding the same issue on Tuesday, July 28, 2015. I see we've requested you to purchase a new book from Amazon and we're unable to find the book you've returned to our returns center. As mentioned in our previous complaint, you're welcome to purchase the same book from Amazon.com that is available to be fulfilled by Amazon and we'll process a full refund for the order including shipping charges. Please let us know how you'd like to proceed in this case.I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order #[redacted]...

and I appreciate you taking time in bringing this to our attention.I understand that the item arrived late and you were charged restocking fee upon the return of this item. I see that the order was placed with SuperBookDeals-, a seller on our website. The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I see that your A-to-z Guarantee Claim was filed on September 14, 2016 for order #[redacted]. You can see the most current status of your claim at the link below:[redacted]Processing should complete within 1-2 weeks of the date the claim was submitted. Once approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here:[redacted]I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigated. Please be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematic. We're fully aware your experiences with our sellers reflects on us as a whole.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedback. You have 90 days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your Account. You'll find the "Leave seller feedback" link next to the order. For more information about rating a seller, please visit our Help pages:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted], I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the inconvenience you've experienced with your orders.We are committed to delivering your order from the moment it is placed. The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Regrettably, our delivery partners couldn’t meet our high standards.To make things right for you, I've issued a full refund of $127.23 to your Visa card for order #[redacted].You'll see the refund on your credit card statement in the next 3-5 business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Regarding order #111-4246755-6200251, I see that a full refund $77.94 was already issued to your payment method on February 22, 2018.Lastly, I also noticed that the orders having delivery issues were with Amazon Logistics; we've decided to stop assigning it as a carrier for your future deliveries. Rest assured, you will no longer receive packages from Amazon Logistics and we'll give priority to other available carriers. This change will take approximately three weeks to go into effect. Please understand that this change is specific for a particular shipping address. If you send items to a different shipping address, this carrier might be chosen to deliver the package. Making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted. We appreciate your understanding.[redacted], your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. I hope you'll give us another chance.We appreciate your patience and understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Sapna. RAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Purna Chander from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent return. We expect our agents to provide accurate...

information and provide all the tools necessary to properly research any issue they may face. Although it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasant. I regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.In general, to avoid any complications with your return, we recommend that you return orders/shipments individually, using a separate return label for each item. This will ensure that the correct refund is processed for each order you're returning.Our return labels are associated with the order and shipment they're generated from, and are automatically processed as such when we receive them.I've checked our records and confirmed that we received your returns.I've made a note, please feel free to disregard if you receive any notice, and rest assured that you won't charged any amount from your credit card for this order.I apologize for any inconvenience this may cause.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Sapna from Amazon.ca. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and what you describe sounds very unpleasant.I'm really sorry for the shockingly poor...

attitude of the delivery agent, which is not at all acceptable. I understand a little effort by the delivery guy to ring a bell and delivering the package should have avoided what has happened to you.I want to assure you that we value your business as well as your feedback. We're constantly monitoring our delivery performance and are truly interested in preventing issues like these from occurring.I've forwarded your details along to our shipping team- I know they'll want to hear about your experience.and work on the feedback to offer quality service and support you expect from us.We're aware that our choice of delivery services reflects on our business as a whole.[redacted], I appreciate you making us aware of your experience. I know situations like this cause you to lose trust in Amazon, and I hope you'll give us a chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.cahttp://www.amazon.com

Hello [redacted],
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I can understand that you have been a victim of fraud and Its disappointing to hear this situation.
I can see that you have been a long time customer of amazon and we appreciate your Business with us!. To help you with the issue, I've contacted our payments team to check if we can credit the amount back to you. However, I'm not able to assure you until I hear from the team.
I will do my best to help you with this situation. I can understand that this is not a small amount. Please be informed for your future orders, All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.
While I can assure that all our sellers on amazon.com are legitimate, we never encourage paying the sellers directly in any other means. We always want you to use amazon platform to place the order so that your payment is secured.
We strongly discourage submitting payment for any item directly to the seller. For the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z Guarantee. However, payments made through other means, such as wire transfers, are not covered by this Guarantee.
I'd also like to ask you to send a report to our Investigations team about this. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation. Please go to the link below and select "Report a violation of our rules" as the subject line:
http://www.amazon.com/gp/help/reports
Please be sure to include the order ID if available. If the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.
E-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return address.
If the "from" line of the e-mail looks like "[email protected]" or contains the name of another Internet service provider, you can be sure it's a fraudulent e-mail.
I've set a reminder to email you back with the update as soon as I hear from the team.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Wilmani

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order #[redacted]...

and I appreciate you taking the time in bringing this to our attention.I understand this order wasn't delivered on time and the delivery was rescheduled without your consent. While I see that a full refund has been processed for this order, I've engaged our internal team for an investigation regarding the delivery being rescheduled without your consent.I'm personally following up with this issue and will get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've looked into your account and see that you signed up for an Amazon Prime 30-Day free trial beginning on...

November 18, 2016 and ended on December 18, 2016.This promotion was free of charge for the time period listed in the invitation you received via e-mail or while making a purchase at Amazon.com. Since your trial was set to automatically renew, you were charged the $99.00 annual Prime membership fee on December 18, 2016. If you'd like your Prime benefits to continue, you don't need to take any extra action. This is why we ask for a credit card when you sign-up for the free trial: to make the conversion truly automatic.Since you indicated you don't want the Amazon Prime membership, we've canceled and refunded the amount. Refunds typically process within 3-5 business days and appear as a credit on your bank statement.As an exception, I've processed a refund for remaining amount to bring the total to $99.00.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
 
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello,I understand your disappointment with status of order [redacted]While I know you're disappointed with our stance on this matter, I want to assure you the information you received earlier from me is correct.As mentioned,2 iPhones were canceled from this order and you weren't charged for them. we suggest you getting in touch with your bank about the authorized funds using reference numbers provided in my last email.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because On 3/19/2017 I received a call from a Supervisor from Amazon calling to resolve this matterRe: my REFUND . Her name is Rey V & she stated that The Revdex.com had contacted her DEPT. Yes, I gave her my information to my Financial Institution for DEPOSIT. She also stated" she would be authorizing for my Refund . And I would receive the refund in my account on Wednesday, no later than Thursday. Along w/ contacting me in between to assure me that she(Rey V) would resolve this issue . As of today 3/21/2017 I have not heard nor spoken with anyone from Amazon.Since I've received another email from Amazon Billing Specialist Meraj explaining what had happen to my refund. And if my issue doesn't get resolve to EMAIL HER . 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Dear Sir.Amazon.com says they have reinstated our selling privileges because they re-looked the from us. We have also sent in a POA to Amazon.Our concern is that this is the second time we have this problem with Amazon, and since they say our rejection was valid, meaning we had permition to sell the brands we have sold (and now due to our guidelines in our POA we have deleted the listings on our end, and removed the rest of our FBA inventory), we are still concerned for the future, because we don't want Amazon to remove our account for good saying we had to much IP claims, when in fact from what they say, this should not have been!So, they are not enough clear, do we have permit-ion to keep on selling the brands what brought the IP claim against us? if yes, even after submitting our POA what says we will not? and,How are they going to protect our account from now on?to the end we do thank them for reinstating our selling privileges. Waiting for their response,
Sincerely,
[redacted]

They seem to have amnesia now. I've submitted this info previously through phone & email. No resolution thus far. Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory  to me.  But if the refund does not go thru I'll resubmit my claim but I will mention Amazon themselves have been helpful [redacted] NO HELP OR RESPONSE IN any way shape or form which is completely disgustingSincerely, [redacted]

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you did not receive the items although tracking shows delivered, I understand you are upset.[redacted],...

I've checked your correspondence with our Customer service and will ensure to pass any training opportunities to them. I see that we've issued a full refund of $36.86 to the same payment card that was used to place the order.We will not be able to re ship the items because one of the items "10 Hour White Jasmine Scented Votive Candles Set of 12 Made in USA" is labelled as Fulfilled By Amazon, as the Merchant's inventory changes constantly, where as the other three items can be replaced, but as we issued a refund, we will not be able to replace them.In this situation, I'm attaching the links to re purchase them on our website, please go ahead and re order the items:http://www.amazon.com/dp/B00KEUOSGShttp://www.amazon.com/dp/B01B1JYZAYhttp...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the inconvenience this has caused.As mentioned earlier, I'd be happy to refund the overdraft charges as well; however, I'll need a copy of your statement including the original Prime charge and all subsequent related overdraft fees (including dates).Kindly respond to this e-mail with the over draft fess and attach the requested information I'd appreciate it.I look forward to hearing from you.Regards,Raghavender S.Amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order #[redacted] and...

the seller couldn't assist you. I see that the order was placed with BAP0006 , a seller on our website. The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I see that your claim has been successfully granted on September 26, 2016 and a full refund of $11.50 has been issued to your original payment method. Refunds typically process within 3-5 business days and appear as a credit on your statement.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedback. You have 90 days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your Account. You'll find the "Leave seller feedback" link next to the order. For more information about rating a seller, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigated. Please be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematic. We're fully aware your experiences with our sellers reflects on us as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com