Amazon.com

Complaint: [redacted]I am rejecting this response because: I need to replace my order for the correct item & if I was promised that the credit would be applied to my correct order in not understanding what the problem is. It's the same credit from the cancelled order & if it wasn't used because of the fact the other order was cancelled then it was supposed to be refunded back to my account for me to place the correct order! Also I didn't appreciate how rudely I was being treated because of this matter! One representative even said to me that the credit was not being issued because Amazon is trying to get rid of me as a customer! I couldn't believe she said that to me & what I've had to go through just because the wrong order was placed in error!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Amazon is holding funds of 2 billing cycles, the last time they tried to deposit my bank account was closed and they are withholding that part of the funds now too. More than 70% of the sales already past 90 days, and they are still not releasing my funds and are not paying me interest for it, while they are using the funds they withhold from tons of sellers to invest in their shady business.
Sincerely,
[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for your recent experience was not up to our usual high standards.We understand that customers who select same day delivery want to receive their orders on same day, I'm sorry to learn of this late delivery and appreciate you bringing your concerns to our attention.We realize the delay in delivery has caused inconvenience and I know, disappointment. I wouldn’t fault you for being upset and angry with us at Amazon, although I hope you’ll understand we've worked diligently with our fulfillment centers and our carriers to ensure we're meeting our delivery estimates. It's as disappointing for us to learn of these delivery misses as it is for our customers.Please be assured that we'd review all the feedback you've provided and will be taking it into consideration as we plan future improvements for our delivery services.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
**

Hello,We are unable to issue a refund to this buyer as they have failed to report the issue with the order within 30 days of receiving the item. We will not be able to assist returns on the order which are reported outside of 30 days.In summary, we will not be able to take the actions requested because the customer has failed to report the issue within 30 days of receipt of this order.Thank you.

Hello [redacted],I'm Sandhya [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I checked your transactions and couldn't find any...

charges for $13.12. We'll need to continue this investigation over the phone. Before you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last 4 digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be released. Depending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya [redacted]Amazon.comhttp://www.amazon.com

Greetings from Amazo.com,When seller creates a full refund for non-Media BMVD Product, Amazon retains 20% of the original order-related fees, up to a maximum of $5, for each line item in the refund. This amount is retained as an administration fee. These fees are applied on a per-order basis, based...

on category. If an order contains items from multiple categories, the fees will be calculated for each item instead of the entire order. Our guidelines on this is specified in section S-6 of the Amazon Services Business Solutions Agreement. Seller can review these guidelines in their selling account. We are not able to credit this seller.Regards,

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order. I appreciate you making us aware of...

your experience.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions. It’s unusual that our carriers aren’t able to meet our guaranteed delivery dates.With that said, I've forwarded your feedback about carriers and their level of service on the orders to our shipping department--I know they'll want to hear about your experience.I've reviewed your previous correspondence with our CS team and can confirm that full refund has been processed for your order. I can also see that $10 promotional credit along with One month free trail of prime has been extended.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with your Prime membership.I reviewed the previous correspondence with...

customer service, it's disappointing to hear our customer service team wasn't able to resolve this concern for you. Rest assured, I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I've checked and see that the customer service rep canceled the Prime membership erroneously when refund was issued.We are unable to reactivate Prime without charging your Payment card. In this case, I request you to subscribe to Prime membership and let us know by directly replying to this email. Once your payment card is charged, I'll issue refund for the Prime membership without cancelling it.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:  the issue is still not resolved or explained.  I am not even sure if Amazon understood what the problem was and I feel sorry for anyone else having the same issue.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I lost the opportunity to buy another scope at a comparable price because I chose to trust the seller/vendors from amazon. I would think that all sellers prior to being allowed to conduct business with amazon goes through rigorous checking. I even validated that with an agent through an amazon agent prior to my purchase. I also was almost a victim of fraud as the cancellation itself was never noticed by amazon until I brought it to their attention. I never received any communication from amazon about my cancellation being cancelled. As I see it, Amazon was lacked the security which should have protected buyers. I almost was charged over $1000 dollars if I didn't notify and catch it in time.
One of the first managers I spoke with which I mentioned in my original complaint did state that there should be some form of restitution extended to me by amazon. Amazons A-Z guarantee should be able to rectify this with the vendor they authorized. The vendor failed to communicate despite my attempt.Sincerely,[redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with your refund of $96.74 and our customer service couldn't...

assist. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that you never received the refund for the order #[redacted] and you had to contact us multiple times regarding the same.I've engaged our internal team for an investigation and I'm personally following up with this issue. I'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order.I've reviewed the previous...

correspondence with our customer service, and I regret that the information you were given regarding the code was incorrect.Rest assured I'm using this opportunity to provide training and feedback to customer service representative, who couldn't assist you accordingly, in hope of avoiding this type of issues in the future.I've checked and see that the code isn't provided with the "Business: Connecting Principles to Practice 2nd Edition" Paperback version. I see that to receive the code you need to place an order for "Business:Connecting Principles To Practice, 2E,With Access Code For Connect Plus" which is available in Kindle version.In this case, to compensate for the inconvenience I've requested a refund of $100.00 on the order which you can use to purchase the code. This refund will appear in the next 2-3 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the unknown charge, I understand you are upset.I've checked your...

correspondence with our Customer service and see that they issued a refund of $75.76 to the same payment card. As you know, you filed a chargeback for this amount on the order which is placed under a different account. The charge belongs to "BLU Advance 5.0 HD Unlocked Dual Sim Smartphone US GSM (Grey)" on a different account.[redacted], please check if your friends or family has access to your credit card or debit card, who has used to place the order in a different account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Complaint: [redacted]I am rejecting this response because: the Amazon website clearly makes it look like the product will arrive by a specific date. In my opinion, Amazon does this in a deceitful way to avoid responsibility of meeting the terms of the agreement. I have now gotten 1 out of 6 orders on the date it was said to arrive by.Sincerely,[redacted]

Hello [redacted],I'm Sandhya R[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the frustration with your most recent Amazon Books gift return.I've checked your account and...

see that our Customer Service team has added a promotional balance of $148.49 to your account for the items. Also, to compensate this inconvenience, they have added $10 promotional credit to your account.Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.com. Eligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there), but you can view your current promotional balances - for digital items only - at this link:[redacted]To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=[redacted]As an Amazon.com customer we want to you have outstanding service, and I'm very sorry this wasn't the case here. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. We value customer feedback like yours, as it helps us improve our processes.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R[redacted]Amazon.comhttp://www.amazon.com

Hello,Funds in the amount of 360.20 USD were transferred to your bank account ending in 600 on 08-09-2016. They should have arrived within five banking days of that date. If the bank information on file is incorrect, the financial institution should return the funds. At this time, these funds have...

not been returned. You will be notified once these funds have been returned to your account. Due to privacy issues, banks do not share customers' account information. To locate these funds, we suggest that you call your bank and ask for the ACH department. Give them the trace number below and let them know that the disbursement has already been sent.Trace #: [redacted]Once you have been notified that the funds have been returned to your account, please contact us at [redacted]. At that time, funds will be transferred to your new bank account on file.

Hello,I'm Madhavi l[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the disappointing experience you've had at Amazon.com. It's not our intent to let a...

customer down but have a pleasant shopping experience at Amazon.com.I've reviewed your concern and see our customer service team was able to address your issue concerning the most recent reminder e-mails you've received has issued refund for the items on which we have charged.To correct this, I've requested a refund of $3.08 on order #[redacted] and refund of $10.59 for Kenney Spring Tension Curtain Rod, 28 to 48-Inch, Pewter on order #$10.59 on order #[redacted].This refund will go through within 3-5 business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]https://w...⇄ appears to be some technical error, please know that I've engaged the appropriate leadership team to investigate and fix the issue.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavil[redacted] A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
Amazon, I am unclear whether you are choosing to ignore the basis of this complaint, or if you fail to understand it.  Not only did your last message (which mispelled it's correspondence) reiterate the failed rhetoric of your previous customer service messages, but it threatens to withdraw from discussion of the matter.  Neither of these actions cast Amazon in a favorable light.  The continued denial of a broken and unethical business practice will eventually effect the company, whether financially or legally.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  Although amazon's intention is notable, they did this again with another order. This wastes my time in customer service chats where I also get an attitude in the form of a run-around from their representative and their team leads. I should probably open another ticket with Revdex.com for that issue. As for the current ticket, since the 5USD was automatically applied to an order, please allow me to return it as an indication I do not accept amazon's solution.  They should fix their way of doing business instead.