Amazon.com

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding refund on home service issue. Since this is a unique situation, I'm...

collaborating with our Home Service Department to work on a resolution. I know your wait has been frustrating and for that, I truly apologize. Please allow me few business days to research the issue so we make sure the matter is taken care of properly.[redacted], thanks for your patience, and I’ll be in touch again soon once I receive reply from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Kavitha S. Amazon.com http://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:Attached is a copy of our correspondences.  This issue still isn't resolved, I just want a check or a new card sent to my son.  We are unable to do what there requesting.
Sincerely,
[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding gc balance on your account.I've reviewed our previous correspondence with...

you, and I'm very sorry about the incomplete information you received regarding ordering with a gift card balance.[redacted], please do understand that we can only able to apply full gc balance on a particular order. When your order is shipped, we'll charge the gift card balance first. Hence, we don't have an option to apply partial amount of Gift card balance to any particular order.Under such circumstances, as an exception I've issued refund of $25 to your Gift Card balance. Which will be returned to your Gift Card balance in 1-2 business days. These funds will be available for your next order. You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/In future, if you prefer not to use Gift card balance, you can always check out without using your gift card balance is in the payment method section during checkout. Make sure you un-check the appropriate boxnear the list of your available payment methods.I hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: The acount in reference is associated with e-mail address "[redacted]". This should help you locate my transactions.
Sincerely,
[redacted]

Hello,Seller contacted us regarding his funds . Seller account was blocked and his funds will be received after 90 days.We will review his account 90 days after the date account was impacted, which was 11/29/2017. If we do not receive A-to-z claims on his orders, funds will be transferred to him on...

or after 03/01/2018.

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about this situation.In this case, I need to look into the problem further and wrote to our...

concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 2-3 business days with more information. I know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, we're unfortunately not able to offer an exception in this situation. If you'd like to reconsider the replacement option, please contact our Kindle specialists by using the Contact Us option in the right-hand column of our Kindle Support pages at:http://www.amazon.com/kindlesupportI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Abdul Nayeem from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the exchange of the item "Clarks Men's Wallabee B Chukka Boot,Maple...

Tan Suede,10.5 M US". I'm sorry for any inconvenience caused.Please understand that we do have an exchange option, but it's only available if the item you are returning isn't subject to a restocking fee and is:-- Shipped to an address in the U.S.-- Not received by you as a gift-- Shipped and sold by Amazon.com-- Not an Add-On item-- Not identical to the item being returned-- Originally purchased with a credit or debit card-- Wasn't purchased with a promotion (except for free shipping promotions)-- Added in a quantity of one to the CartAs the item was received by you as a gift, this item doesn't qualify for the exchange and this is the reason we've asked you to return the item for the refund.Regarding the price match for the item, We work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere else. Therefore, with the exception of TVs, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages: https://www.amazon.com/gp/help/customer/display.html?nodeId=201133150Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Not sure guess they are replacing the money and pc is not available

Hello,I'm Madhavi l[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the refund for the Camelbak Products Arete 18...

Hydration Pack. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Customer Service Team and the seller on October 7, 2016, is correct.In general, we'll issue a full refund when an item is returned in new condition within 30 days of the delivery date. Because of the circumstances, I've made one-time exception in this case and requested an advanced refund of $211.80 which will appear in the next 3-5 business days as a credit on the original payment method used for the order.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Follow the link below to find instructions and a mailing label for returning the items from replacement order:https://www.amazon.com/gp/orc/rml/D87MSMPcRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you don't have a printer, you may want to ask a friend or family member to print the label for you. Also, public libraries usually have computers and printers you can use--often free of charge. Alternatively, Amazon can mail you a label for a $1 charge. If you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlAfter the carrier has received your return package, it can take up to two weeks for us to receive and then process your return. Once you've shipped the return, you can track your return on its way back to us here:https://www.amazon.com/gp/orc/rml/D87MSMPcRRMAYou can help us improve the return experience by completing this survey: https://www.amazon.com/gp/html-forms-controller/CS_Return_CreationYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavil[redacted] A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with Price matching LG UH 8500 with Best Buy and other websites, I understand...

you are upset.I've checked our Low Price Guarantee Terms & Conditions and see that the item is out of stock in the nearby store to your shipping address that is available via the Zip Code : [redacted], that you provided.  Also, Costs for comparable shipping and handling will be included in the price comparison. The list of eligible websites and the Terms & Conditions for TV Low Price Guarantee can be found here:[redacted]Please know, we will not be able price match the TV at the moment. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the unauthorized transactions on your debit card. Since this is a...

unique situation, I'm collaborating with our Account specialists to work on a resolution. Please allow me 3-5 business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience. As soon as I receive an update from our team, I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the price drop on "Amazon Tap - Alexa-Enabled Portable Bluetooth Speaker ". As mentioned earlier, we work hard to find the best prices out there and match them for all customers every day. Our prices do change over time. With the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.To read more about our pricing, go to our Help pages:[redacted]I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: the order was still delivered late and I chatted numerous times with amazon prior to the delivery and was given misguided information and was lied to.
Sincerely,
[redacted]

Hello,We have investigated this account and we requested more information from the seller in order to move forward with their appeal.  We have not received a valid response to the initial inquiry. Sincerely,Seller Performance TeamAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Vivek Yerramsetti from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the payment status of 'Nokia Lumia 822, Black 16GB (Verizon...

Wireless)'.I've checked your order #[redacted] and see that this phone has been canceled and you haven’t been charged.At this point I can confirm, we've only charged you $37.09 for this order. Once an item is canceled, we cannot reinstate an item. If you still need the same phone, then you'll need to place a new order for it.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. As the phone was canceled and never shipped, we can confirm that you weren't charged for it. However, it appears like you're viewing an authorization.Some banks may hold funds in your account for these authorizations even if the item is canceled. You'll need to contact your bank for assistance for removal of authorization. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders. It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: [redacted]- Settlement Verification Code: [redacted]With the transaction codes it should be easier for your bank to locate the authorization. Once they investigate the transaction they'll see it is a temporary hold, and release the funds back to your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,
We are contacting regarding the order ID [redacted]. Please note that the buyer is not eligible under the a to z guarantee claim as they did not return the item within 30 days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturer. The...

manufacturer may be willing to repair or replace defective products if the buyer contact them.
To learn more about eligibility time frames, visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).
Thank you

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are disappointed with the change in the price of the "Apple MacBook Pro MLW82LL/A".[redacted], as...

informed by our Customer service, we work hard to find the best prices out there and match them for all customers every day. Our prices do change over time. With the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502We will not be able to honor the original price of $1999. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I understand that you would like to settle this matter with a refund of $386. I've checked your order# [redacted] and below are your order details :
Apple MacBook Pro MF841LL/A 13.3-Inch Laptop with Retina Display : $1,599
Shipping & Handling: $31.52
Tax: $150.83
Shipment #1 Total: $1,781.35
So with shipping and Tax the price of the order became $1,781.35 but not the price of the item itself is $1,781.35. You can also check your order details in your account here :
[redacted]
Further, I've checked the pricing history of the item you received and the latest price which we sold the item is for $1,498. Hence If you are interested to keep the item, we can be able to issue a refund of $100. And you will get this $100 once we receive the return of your original order at our return center.
However, If you are not satisfied with this solution, you can return both the items for a full refund.
Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.
Regards,
Wilmani

Hello [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to hear about the delivery of the order...

#[redacted].As a Prime member myself, I completely understand that Prime deliveries are expected to be quick, efficient, and stress-free. We've clearly came up short on that expectation with your recent orders, and for that, I sincerely apologize.I've checked and I see that the item was shipped on time and the delay happened at the carrier's end. We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.To compensate for the delay, we've already extended Prime membership for one month.I understand experiences like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust back. If there's anything I can do on my end to help make this happen, don't hesitate to let me know. However, I've forwarded this issue to our shipping department--I know they'll want to hear about your experience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com