Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry about the unsatisfactory experience you've had with your recent order shipped via Prime. This usually doesn't happen.
Being a prime customer, you are very much eligible to receive high level of service from us. Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.
As informed earlier, I've already forwarded this issue to our shipping team for investigation. They'll make sure this doesn't happen with your future orders.
You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
 
 
 
 
Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello [redacted],I'm [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't received the order #[redacted] yet, even though the tracking...

shows as delivered.I've checked your order and see that you've placed this order with one of our third party seller:E--FASHION, on our website.Amazon Marketplace listings are created by sellers other than Amazon.com. If you buy an item at Amazon Marketplace, the individual seller will process and ship your order. I hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.com. The fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders. Therefore, we do not have an option to either issue refund or make any changes to the orders placed with sellers.To help you with this, I've sent your inquiry about your order to the seller. You'll receive a copy of this e-mail. You can also view communications with sellers here:[redacted]Give sellers two business days to respond. When they reply, respond directly to their e-mail.Whenever there is problem with the order and the seller is unable to assist, you can file an A-to-z guarantee claim for the re-reimbursement of your order. More information about our A-to-z guarantee can be found here:[redacted]We hope to see you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,[redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the poor experience you recently had.Although I understand there's no way I can erase this difficult series of events, I’ve applied a $50.00 promotional certificate to your Amazon.com account. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is charged. The promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any further promotional certificate or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you received an email from our account specialist about the closure of your account.Upon checking, I...

see that we have reopened your account. We have also sent you an email confirming this on Friday, October 14, 2016 with a subject "Your Amazon.com account has been reinstated". We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.I've also requested a password reset on your behalf. You should receive an e-mail from us with a link and instructions for resetting your password.If you still have any problems in accessing your account, please call our Customer Service department that can help you change your password. Simply click the Contact Us button on the right side of any Help page:[redacted]You should now be able to sign into your account as normal; however, we're unable to reactivate the payment methods and shipping addresses you had listed. To add this information you can either enter it during checkout, or you can add the information by going to "Your Account" ([redacted]).Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Greetings from Amazon.
 
 Thank you for contacting us.
 
 At this time it is not possible for Amazon to take any actions regarding this issue as we cannot properly verify the requester owns the associated accounts.
 
 It is recommended that the requester continue to work with Amazon Seller Support to close the accounts as there is no way to properly authenticate the requester via a Revdex.com Complaint.
 
 Thank you for your understanding and have a lovely day.

Complaint: [redacted]
I am rejecting this response because: The phone number provided is simply a number to check the balance of the card, and does not in any way allow me to address my concern with Amazon's third party. I need a number that can reach a person who can actually take ownership of this issue and drive it to resolution. (FYI: I copied Revdex.com on a response directly to Amazon.)
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
While I do appreciate the fact that Amazon responded, I do not appreciate receiving a form response that fails to address the specifics of the concerns that I expressed when filing the original complaint. I spent a large amount of time dealing with this issue, including time spent on the Amazon website, a live chat with a representative, a phone call from a representative, and crafting my points, and the least that the Amazon representative who responded to the complaint could have done would have been to craft a similarly personalized response addressing the issues I brought up point by point, including the issues with the item being moved over to the Wish List, which would seem to suggest a system error on Amazon's end. Moreover, referring to this as a "pre-order" (which it was not) is troubling to me, as is the promise to consider my concerns when refining the pre-order process, which would in no way help in this situation now or in the future. Finally, Amazon fails to address the fact that it would be possible to for Amazon secure one of the items for me during their next shipment, which is my desired settlement. For these reasons, I reject the response.
Sincerely,[redacted]

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that this order experience with the seller, 'Debra L Smith' has been a disappointment. Even though...

your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.Amazon.com provides oversight of Marketplace transactions. While we won't be able to issue refund on orders placed with the seller, we stand behind seller transactions made on our website by offering customers the A-to-z Guarantee.I've submitted an A-to-z Guarantee claim on your behalf. Processing should complete within 1-2 weeks of the date the claim was submitted. Once approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=[redacted]Inform...⇄ about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because
READ THE ISSUES.
 
1. I had someone respond that they were checking to have an exception made to allow me to sell an engagement ring despite the fact that I am not a professional company. Part of the exception is waiving the $40 per month fee. This request has NEVER been followed up. Follow up on it and tell me exactly why it will not be allowed or what my next step is if it is allowed.
 
2. Once again, is it possible for customers to lose money selling items on your website. Don't point me to a calculator or give me a link. I believe I lost money on selling two books. Don't respond to me by telling me to charge more. Respond by stating yes it is possible based on the example I provided, or no it is not. If it is possible, the policy should change because it edges out anyone except a large company who can easily lose money on a few to build sales.
 
3. I have still not heard how my negative feedback for the cancellation that was no fault of my own will be fixed. This fix needs to be done ASAP.
 
4. READ MY EMAIL ABOUT DEPOSITING TO MY CHECKING ACCOUNT. Clearly, you have not done so. I am getting so tired of this question not being answered, I am just going to sue you and have Amazon spend for more money in court than the small amount you owe me. Read my ticket and respond to my question about depositing into my checking account.
 
Overall the time it takes for Amazon to get back to customers is unacceptable, and the cursory responses is equally responsible. Either the representatives are not trained well enough or are outsourced and might not fully understand the problem. Either way, these issues have made my selling experience with Amazon horrendous. Please answer my questions promptly.

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about it being closed. While I know you're disappointed with our stance on this...

matter, I want to assure you the responses you've received from our Account Specialists are correct.As mentioned, we closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.The decision to close your account is a final decision and we won't be considering further requests to reinstate them. If you were to open new accounts, those would be closed as well. We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.As mentioned earlier, we have exercised our option under our Conditions of Use to sever our business relationship. Our ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion". You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As stated in our previous communication, we won't be able to refund Appstore purchases.You can check same on our website under Amazon Games and Software Terms of Use :https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I realize that I took too long to open my package and had passed the 14 day period to notify the seller but I still feel cheated.  I never expected to have to go
I'm very hurt and it may take some time, if ever, that I will make any future purchases through Amazon.  I'm aware that I'm just 1 person but I have over 2,000 through this...just a thought, what if this had been a present for my family and it came with a hole in it ???"friends" on Facebook that read my posts!!!Sincerely, [redacted]

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I understand that you're concerned about the extra charge on...

your order #[redacted].I've checked your account and see that you've used Pinless Debit as the payment method for the orders. Please note PIN-less debit transactions post to your account when your item is being prepared for shipment. Hence your payment method has been charged for the order.I see that you've placed another order #[redacted] on February 21, 2017.In an effort to reduce the amount of packaging material used for our shipments, we look for opportunities to automatically combine orders when we ship them. This means you'll receive fewer packages with less packing material to throw away.If you place multiple orders that are shipping around the same time to the same address, and those items are shipping from the same Amazon fulfillment center, we'll try to ship those orders together. This won't happen for every order--for instance, if the items can't be shipped from the same fulfillment center to meet your promised delivery date, we would still ship those orders separately.In this case, we've combined both your orders. The first order [redacted] was entered the shipping before the orders were combined. Hence you may see a charge and refund for your first order.As mentioned, a refund of $73.34 to your original payment method. Please note you'll see the refund on your PIN-less debit card after 10 business days. If it's been more than 10 business days and if you're still not seeing your refund, please contact your bank and dispute the transaction as "refund never processed". At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.We appreciate your patience and understanding. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the incomplete refund you received for the order #[redacted].I see that our...

customer service has issued an additional refund of $120.00 on March 24, 2017, to bring your refund total to $471.99. You'll see a credit on your billing statement within 3-5 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: As I responded to FB directly, I don't buy that explanation. It /was/ on sale, and I have the screenshots to prove it. I'm pretty sure the problem was that your developers didn't take into account the Prime day sales when purchasing through Alexa.  Fighting this because it's the principle of honoring a sale advertised.  
I've attached a screenshot that includes the $10 amazon alexa promotion, the sale price on the site of 32.99, and my order details showing that I received the 10 dollars off the 39.99, not the 32.99 price.  Furthermore, I attached the chat log for when I spoke to a "Grace" immediately after, who refused to escalate the issue for me and who acknowledged that it was on sale.
Sincerely,[redacted]

Hello [redacted],
I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear about the problem with your Kindle.
Your device is no longer covered by our Limited...

Warranty. As you are a valued customer, I would like to offer you a replacement Kindle e-reader or Fire tablet at a reduced price, plus shipping and any applicable sales tax. Keep in mind that pricing and replacement options are subject to change based on availability.
Our goal is to help you get the most out of your Amazon experience. You can always access your Kindle books through our Kindle reading apps (https://www.amazon.com/kindleapps) if you decide not to replace your Kindle. You can also access your Amazon Videos, Amazon Music, and Amazon Appstore apps using other compatible devices and Amazon applications registered to your account.
For more information about the Limited Warranty for Kindle e-readers and Fire tablets, go to:[redacted]
If you decide to replace your device, please contact us so that we can process your replacement at the appropriate discount. You can reach Customer Support by clicking one of the links below:
To contact us via phone:[redacted]
To contact us via chat:[redacted]
Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.
 
 
 
Regards,Vijay K.Amazon.comhttp://www.amazon.com
===================================

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you are upset.[redacted], I've checked your...

correspondence and as informed by them you will need to change your password when you log in next time,to reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided.Your new password will be effective immediately. also you can ignore any confirmation emails you received for these orders. This is because these orders were not charged to any card that you registered to your account. Since iPhone 6 wasn't charged from any of the cards from your account, we will not be able to issue refunds.I hope this helps ! Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the disappointment regarding the order and the options we have provided.While I understand you would like us to issue refund for purchasing the item from the marketplace sellers, unfortunately we do not have an option to refund the difference amount.However, as mentioned earlier, we can issue a pro-rated refund for the number of units you have received or we can issue a full refund if you could return the items back to us. These incidents usually do not happen. We always do our best to provide you the best solution. Unfortunately we do not have an option to fulfill your request.Further regarding the time which it took to respond to your query by our customer service, I see that you have been contacting us regarding this order since July, 2016. It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize this wasn't what you experienced. I've gone though your previous correspondence and I've shared your experience with our management team in customer service department, so we can be sure proper training is provided in the future.[redacted], I’m sorry for any disappointment caused and appreciate your understanding. While we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that a different card was used for renewal of your Prime membership.I've confirmed that we...

were unable to charge your preferred payment method for your Prime membership renewal. For your convenience, the charge was applied to another payment method we have on record for you.This feature prevents any interruption in your Amazon Prime benefits should the primary payment method fail. When you sign-up for Amazon Prime, you authorize the use of an alternate payment method on record if the preferred payment method fails. I understand that this was not what you expected to happen, and you would like the charge applied to a different credit card. We'll refund the $99.00 charged to your Amazon.com Store Card.Rather than apply your Amazon Prime fees to a different card, we won't charge you for this subscription period. We hope you will accept this gesture of goodwill with our sincere apologies and that you will enjoy your Amazon Prime benefits to their fullest, because we truly believe this feature is great for our customers.To change the default payment method for future renewals, please visit the Manage Your Prime Membership page:https://www.amazon.com/gp/primecentralI hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com