Amazon.com

Hello,I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about Gift card credit in your account.While I know you're...

disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correct.Once a gift card is expired we are unable to reinstate them. I've checked your account and see that current balance in your gift card is $14.37.You can view your gift card balance and usage history in Your Account here:[redacted]More information on viewing and using redeemed gift card funds can be found on our Help pages:[redacted]In this case, we are unable to reinstate the expired Gift cards.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello from Amazon.com
We are writing in response to the complaint # [redacted].
This order was shipped by seller with FedEx tracking number [redacted], which shows delivered on Jul 08, 2016 and buyer contacted seller to report the issue on Aug 17, 2016.
We have closed buyer's claim for order...

[redacted] because buyer did not contact the seller to report the issue within 30 days of receipt.
If the item is defective or damaged, it may be under warranty with the manufacturer. The manufacturer may be willing to repair or replace defective products if buyer contact them.
Thank for your interest on Amazon,
Sincerely,

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in addressing your concern and thanks for your cooperation in providing the details to Revdex.com.Upon checking the Order #[redacted], I see that this issue has been handled by our Buyer-guarantee team and resolved the claim by issuing full refund of $92.34 on October 12, 2017.We've also filed a complaint on the seller to our Seller-support team on your behalf and provided the details. All reports are investigated thoroughly and Violations of our Participation Agreement, of which fulfilling the orders in good condition is the major part, can result in suspension of the seller's Amazon.com account.We hope to see you again soon. We value your feedback and realize your experience reflects on our company as a whole. Please know we'll continue to respond to these concerns and make improvements whenever possible.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com==========================

Greetings from Amazon.com,
The seller should try to log in again using the email address '[redacted]@hotmail.com.' That should now work. They need to upload a valid credit card and then they should be able to disburse the funds from the sale of their textbook. They can write to [email protected] if they have any other questions about this matter.
 
Regards,
 
Amazon.com
Seller Performance

Complaint: [redacted] I am rejecting this response because:
The Kindle Fire is supposed to have a full year warranty, and thousands of customers have complained.  They have made and sold a faulty product and I should not be required to pay for a new one since the company has continued to sell a sub par charging port solder job.
 
Sincerely,[redacted]

Hello [redacted],I'm Purna C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your order#[redacted] and see that the order was sold and fulfilled by the seller on...

our website. Please understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller and we cannot replace or refund the order.As we are unable to refund the order placed with third party seller, to help you with this, one of the colleagues has issued a refund in the amount of $68.20 to the order#[redacted] which was shipped and sold by Amazon.com instead of Order#[redacted].As you have already returned the item, We've requested a full refund of $36.45 to your credit card on March 27, 2017 to bring the total to $104.74. You'll see the refund on your credit card statement in the next 3-5 business days.Once processed, you'll also be able to see the refund request here:
[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Purna C[redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem with your order #[redacted].I've checked with the concerned department and found your order was cancelled due to out of stock. Our sellers work very hard to accurately list their products, but on rare occasion a listing error may occur.I understand the cancellation of your order is disappointing. The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.In this case, as the seller was unable to obtain the item the order was cancelled. I understand this isn’t the outcome you were expecting, and I regret any disappointment this has caused.While an occasional error is bound to happen, we do require sellers to keep these to a minimum. If we find that a seller's listing issues become problematic, we will take appropriate.I see that we e-mailed you a cancellation notice on December 13. You weren't charged for the order.However, some banks may hold funds in your account for these authorizations even if the order is canceled. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again. Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Thank you! Seems the items were reinstated, just want to be sure this error on Amazon does not affect my seller rating/status.

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for the inconvenience this has caused.I've checked with the concerned department and TRS Recovery...

Services has been notified that your financial institution was unable to process a transaction relating to your recent Amazon.com order(s). There are some common reasons why this may occur. These include mistyping account numbers and/or routing numbers, omitting digits to account numbers, or recent changes to your financial institution's ABA Routing Number and/or account number structure.You may be receiving, or have already received, a phone call from TRS Recovery Services about this issue. This contact was authorized by Amazon.com.Most processing errors are fixable with some simple changes to the electronic funds transfer request. To provide the information necessary to reprocess this transaction, contact TRS Recovery Services toll-free at:-- Within U.S.: 800-366-1049-- Outside of the U.S., please call 713-567-0499Hours are Monday through Friday, between 7:00 a.m. and 9:00 p.m. CST, or Saturday between 8:00 a.m. and 5:00 p.m. CST.Both TRS Recovery Services and Amazon.com appreciate your response and attention to this issue within the next 3 business days. Once you have addressed this issue with TRS Recovery Services, Inc., please allow 2 to 3 business days for your payment to clear.We have placed your Amazon.com account on hold pending resolution of this issue. You will not be able to access your Amazon.com account or order information online. We will remove the hold from your Amazon.com account when TRS Recovery Services confirms that the amount in question has been paid in full.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are not happy with the delivery date estimation for Prime shipping and I'm sorry for the...

inconvenience.In general, Amazon.com offers Guaranteed Accelerated Delivery dates on select items when you choose Express shipping. If your order doesn’t arrive by the Guaranteed Accelerated Delivery date, your shipping charges will automatically be refunded. If you placed the order with the Prime free shipping, we'll extend your Amazon Prime membership by one month.You can find this in the following help page : http://www.amazon.com/gp/help/customer/display.html/ref=hp_[redacted]_guardelfnp...⇄ this case, to help make up for the inconvenience, we've extended your Amazon Prime membership by one month. The membership will now renew on June 14, 2016.Apart from this, I see that we've issued a refund of $59.72 for your order #[redacted] you contacted our customer service. I hope this helps.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.I've forwarded your feedback along to the team involved in the future development of Prime shipping. Please feel free to continue to send us any suggestions for improvement as your opinion and participation is valuable to us.Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards, Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: It seems like every times different employee in some remote part of the world is reading aresponse from a script. Never encountered such stubbornness.Totally absurd.Thanks for responding.
Sincerely,
[redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order # [redacted]...

for "NordicTrack T 6.5 S Treadmill " and I appreciate you taking time in bringing this to our attention.I understand that this order was cancelled without any notification and you aren't sure as to why it was cancelled. I've reached out to our internal team regarding this and I'm personally following up. I'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],Our billing team has confirmed that the refund has already been processed from Amazon.com to TRS associated with your  order # [redacted], you'll need to work with them directly on clearing any disputed amounts between TRS and your bank. For further assistance, please call TRS toll-free at 1-800-964-9490 during the hours below: Monday - Thursday 5:00 a.m. to 5:00 p.m. Pacific time I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.Regards, Manikanth T. Amazon.com http://www.amazon.com

Dear [redacted],
I'm Vijay K[redacted] from Amazon.com. Madhavi, is now out of office, while I bring this email to her notice, I'll address your concerns here. I've provided the Revdex.com with a copy of this message.
I've checked and see Madhavi has already escalated this issue to our appropriate team and following up with them. She will get back to you as soon as she gets a reply from them.
Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.
 
 
 
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]                     oh nevermind..........life is too short to deal with amazon

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with the return of your "Epson PowerLite Home Cinema 8350". I've...

verified and see that you had purchased this product on October 15, 2013.As per our returns policy, we will only accept the return of a product within 90 days of its purchase. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. Eligible baby items purchased from or fulfilled by Amazon can be returned up to 90 days after delivery.In my experience, the quickest way to have this issue resolved is to contact the manufacturer directly.I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty. Most manufacturers list contact information on the product packaging.If you can't find the information there, you might want to try doing a web search to find their phone number or website.The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacement part. You can view and print an invoice for your order from this link:https://www.amazon.com/gp/css/summary/print.html?orderID=[redacted] If you've contacted the manufacturer and they can't help, please send us a summary of that correspondence and we'll work on another solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I am glad our account was reinstated, it took days of aggravation and uncertainty to get our account unlocked. The representative stated they would do training to improve things, but the main issue is that their customer service reps didn't have the authority to unlock the account, nor could they refer us to a living person who could.  
Sincerely,
[redacted]

Hello [redacted] ,I'm Mythili from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your order #[redacted]or "DJI Mavic Pro Bundle with Shoulder Bag, Props, Car...

Charger and 2 Extra Batteries " did not arrive as expected.I've reviewed all the conversations you had with our customer service team and also the police report reference number and it is disappointing to see that the issue was not addressed to your satisfaction.To help you in this case, I've forwarded the issue to our investigations team personally for verification and resolution. I'm happy to inform you that your has been resolved and we have issued a full refund of $1399.67 has been issued to the payment card used to place the order.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
 
I keep getting the same response from Amazon every time this happens. They keep saying they will correct the problem. Yet, I keep experiencing the same problem over and over again.
 
It time for Amazon to stop talking and start acting to correct the problem.
Sincerely,[redacted]