Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
However, I want to make sure that something is done in reference to several seller support representatives providing me with misinformation regarding various issues.
Sincerely, *** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, After reading through your email I've to say we've not met our standards of Customer service this time
around and I've ensured to pass any training opportunities to my colleagues at Customer service.I'm sorry about the unsatisfactory experience you had with these issuesThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.Upon checking, I see that our Account Specialist team have removed your access to this account because your card issuer has disputed the charge for this order and withdrawn your paymentBecause of this dispute, we have not received payment for the order.You will not be able to sign in or place new orders with us until we receive payment.-- Order number: *** *** *** *** *** *** *** *** *** ***-- Order date: 2015-12-22-- Disputed amount: $901.00-- Items in order: 50,Amazon CoinsI request you to please contact your bank and let them know about this issueTechnically, you have not been charged for these orders.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I am not satisfied by my poor experiences just "have been shared with" Amazon's "Shipping team for further review to identify improvement opportunities"It was a easy case, and there were tracking numbers, I do not understand why it's so hard to just let me know how the two orders were lost consecutivelyAlso, the whole experience as a customer is very poor:
- For a Amazon prime item, the order was placed on 12/23/2016, never received (today is 2/12/2017)
- I have to spend much efforts to push each step forward, and make it possible to get back my original payment and a little compensation, i.e.:
- I had to call the customer service after Amazon missed the guaranteed delivery date, then they started to look at what the wrong was, and just gave me another date to wait for;
- I had to call again after the second date was missed, then the customer service placed the replacement order;
- I had to call again after the delivery date of replacement was also missed, then they started to look at what the wrong of the replacement order was, and "promised" me to email back and let me know what the problem was;
- I had to call again after I received no email in the end of the deadline, and I was just told the representative who promised me to email back was on vacation (really?);
- I had to call again, then Amazon gave me refund;
- I had to turn to Revdex.com, then Amazon gave me $compensation for the trouble they made for me
- After all the hassles, Amazon did not show any evidence that they improved the "losing package in transition" and "missing guaranteed delivery date too much" problems, and they just repeat the points that they "will improve" even without telling me where/how/why two >$orders were lost consecutively
- After this very uncommon consecutive lost packages, Amazon did not answer my question of "if a carrier lost a package once, can you change the carrier for the replacement order?".
The good lesson here is that Amazon's prime items' "guaranteed delivery date" is not really guaranteedI will keep this in mind, and I hope Amazon can change their wording and stop misleading customers
Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with the item " Powerbeats Wireless In-Ear Headphone - Black
".Please do understand that we don't record the serial numbers of any consumer electronics we sell.If you've registered your item with the manufacturer, the quickest way to get this information is to contact them directly, under the terms of their warranty.However, as an one time exception we will process full refund for the item once we receive returned itemAs soon as item reach our returns center I request you to please contact us by replying to this email so that we will process full refund for the item.Rest assured that the refund will be processed to original payment method that was used for this order.If your credit card account has been closed or canceled and you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they should issue you a refund check.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Clearly Shrikant or the person from Amazon.com didn't look more closely to the evidence and details I describedUPS confirmed (!) that there was no delivery to my address and that the package was not deliveredIT WAS SENT TO A DIFFERENT TOWNFrom my perspective it's the same as if it never left amazon.com, since you never delivered it to my front door
With that being said, I think this Revdex.com complaint managed to stir some people into looking at this issue, I got more phone calls just tonight from Amazon and there are some mentions of a refund
I'm still waiting to see if it materializes into anything, and only then will post a comment here or close this complaint, not beforeStill waiting for an explanation or an apology from Amazon.com by the way !Sincerely,*** ***

Greetings from Amazon.comThank you for reaching out to us.While we deeply simpathyze with the seller's situation, we do not have an option to make any reimbursement for a shipping label that they've purchased outside amazonThis was explained to the seller in Case ID ***.They can learn more
about shipping services fees in the following Help Page through Seller Central:https://sellercentral.amazon.com/gp/help/200501930?referral=***Regards,

Complaint: ***I am rejecting this response because:
Furniture Creations emailed me back and said that it was fine, that they just needed pictures of the bed to show the UPC and that I had recieved the correct bed and that they would then help with the returnI did exactly as they askedThe email attached is the one from them stating that they did not need original packaging that they needed me to supply them with picturesI also have emails showing that I did send them the picturesI also have correspondence with Amazon stating that I should not worry, my purchase was still protected with them ans they would assist with the refundThey have refused to provide any help and have declined or denied the A-Z claim that they made for me on my behalfWhy would they tell me that the A-Z claim would cover me and then offer to make the claim for me if it did not indeed cover my purchase? That would be a direct lie from themA falsehood to make me believe that they were helping when in fact they had no intent to help me get a return for my faulty/damaged itemI can provide pictures, emails that pictures were sent, the message showing that they told me (Amazon) that they A-Z program would cover my purchase and that I would recieve a refundI am not ok with this entire scenario of being sold damaged and un-usable goods and then not being able to return them, and then seeking help and being told I was covered and then being told that they will not cover my purchase
Sincerely,*** ***-***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and although the business still has not fully addressed the root of the problem, I find that this resolution is reasonably satisfactory to meAgain, the action I sought was a revision in the application of the company policy in regard to when payment is taken and opening options to their own customer service agents to resolve issues when clear problems are identified. This action has not been taken. Had greater flexibility been available to Amazon customer service agents, the problem could have been resolved immediately and not required multiple e-mail and phone call efforts to Amazon customer service. Again, I urge Amazon to reconsider policies to avoid recurring issues of a similar nature in so much as I have been subjected to this exact problem on multiple occasions.Sincerely, *** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to read about the experience you've had with your recent order for the Tooth PowderI've reviewed
the order and your account and would like to help.First thing, to correct this issue, I've issued a refund for $to your Visa card on the new order #***You should see the credit applied in the next to business days.While we do have a pretty firm policy on price matching, in this case it was applied incorrectlyYou'd already ordered the item and the reason for it being the original order still stuck in shipping processOn top of that, the original agent you spoke with actually recognized what happened and offered to give you the price match if you were to re-order the item.About the order#***: I reached out to the concern shipping team to why this is still not shippingAlso, I have requested them either to ship the item as soon as possible or cancel itIf this order turns up, please keep it since there is no need to return.I've checked your orders, including the correspondence you had with our customer service teamsI've sent a message to the direct management of the agents you corresponded with and let them know what happened. We'll ensure they're coached accordingly on how best to resolve these types of issuesOur aim is to make shopping quick and easy, so I can understand your frustration with how this was handled.Again, I'm very sorry for everything that happened and that it came to this pointI hope this takes care of everything.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: after getting my refund I ordered a new laptop this time a different brand and model, The new laptop is brokenI have included the pictures on the new laptopI want a replacement shipped to me before I send this back, I am so far behind with work that I went and bought a wireless mouse from best buy to use for time being so I can at least catch up on my work before this up coming week.
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear of the frustration caused by recent deliveries from USPSOur choice of delivery services reflects on our business as a whole, so it's disappointing these deliveries may cause a long time-valued customer such as yourself to stop using our services.Your concerns with our carrier choices, and your poor delivery experiences, have been shared with our Shipping team for further review to identify improvement opportunitiesEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.I greatly appreciate the time you took to share your experiences with usI hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
On checking your sales web-site I noticed that the "lifetime Guarantee", and the excellent customer service, offered by Sage Kitchenware is now off of that particular sales siteBut, the company is still a shame, a "ghost" company. Their web site is still bogus, there is NO way to contact them if your pepper grinder breaks (as mine did)Yet, they still maintain an excellent "star" ratingHow is this possible when the company should be dropped entirely from your sales web site, they are a fraud!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***As it happens Amazon corrected my account on their own and this response is about weeks lateThanks for you assistance
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
1) Amazon is stating that I am asking for an ongoing "feature" to be provided, which is incorrectI am asking for prices on an individual invoice, which it clearly has the ability to provide but have not
2) Amazon keeps directing me to an online report that can be downloaded, but the report does NOT provide the FINAL PRICES of individual items AFTER PROMOTIONS, which is what I am seeking.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Amazon emailed me & told me ship item back & Amazon (not the seller or its company) would reimburse me the costsRelying on that I shipped the chair back to the sellerI sent proof of FedEx charges, which Amazon acknowledged receiptNow, they are going back on their word, all while saying I'm a valued customer that they will work to resolve thisI simply want my shipping fees backMoreover, on good faith, believing they were refunding my shipping fees, I went on a ordered another chair through AmazonHad I known they were going to not honor our agreement, I would have purchased elsewhereThis is not good business practices.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Aamazon is indicating I need to contact *** which I can ONLY do through their website as there is no actual contact information for this seller I have utilized the contact seller feature on the Amazon webpage twice to reach out to the seller and yet no reply Then when you look at the picture it indicates the seller is ***I then click on the name to contact that seller and it defaults to ***I'm chasing my tail when, in my opinion, Amazon should offer more to satify a customer Sincerely,*** ***

Hello,We have looked into this case Order ID ***, buyer was not happy with the item and he complaint stating serial number was different and had warranty issue, hence we tried to arrange the return, and mailed seller twice asking for return details, but seller was not willing to take
the item back, hence seller was faulted for no response for the mail which was sent on 2/23/And later seller provided the return details to buyerIn summary we cannot reverse the claim, but seller can send a return label to buyer and collect the item back. Sincerely,Sharieff

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I wish to thank Amazon.com for their repeating to me their policy on how to file a review and a complaint in reference to a company on the Amazon website
However, this in no way solves the issue of a fraudulent (ghost) company doing business on Amazon.comAs of this response the Sage Kitchen Ware pepper grinder is still for sale with absolutely no change to their ad siteThey still say that they have a life time warranty, customer service, and excellent ratingsThat is a total fabricationI explained to the associate that assisted me initially as to this company's fraudHe obviously did not pass it on to the department that checks out companies for fraud as nothing was done to solve this situation. I was able to determine that Sage Kitchenware was a fraud within the span of a dayAmazon has had since 08/10/to determine this and nothing has been done, Sage is still selling without abateAlso, their review policy does not explain to the person making the complaint as to the length of time it will take, the determination, or any response at all. The entire process is done in secret with the person making the complaint left out in the coldThis is no way to run a company! Change is called for but as there has been no update in reference to Sage Kitchenware I doubt there will be

Hello, This review was completed via Case *** and the seller was refunded $for the duplicate shipping charges on the three orders in question. Thank you

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: ***This is certainly not what
we want our customers to experience.I've personally shared your experience about this, to ensure any opportunities for improvement are addressed, and corrected moving forward with our concerned team, so that this does not happen in future again, I can assure you for that.However on checking the order details, I see that the order has been successfully delivered to you on Saturday, October 22, 2016, via USPS.To make up for the trouble, I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com