Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com. I've provided the Revdex.com with a copy of this message.I understand that you'd like us to display the individual item cost for the items purchased in your account.As mentioned earlier, we are unable to provide invoice for each transaction/display the item cost you were charged as the promotion amount will be applied at the checkout the complete item cost will be displayed in the invoice or in your account.Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you'd like us to issue refund.***, I've
checked your account and the other customer's account, we will not be able to issue refund or compensation for transactionAs the order #*** was placed in your own account, which was later sent to a different Amazon.com account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issue you had with your order.I understand that was frequent change of delivery date
from the day you placed the order and you are upset.Unfortunately the item till date is back ordered from AmazonI see that one of our sellers who use Amazon fulfillment center to ship their item is having the stockProbably thats the one which you are seeing is in stockHere is the link for your referenceRight now, we are out of stock and are expecting the item to be in stock on August 10, 2017.https://www.amazon.com/gp/offer-listing/B00OTSF7L6/ref=dp_olp_new_mbc?ie=UT...⇄ forwarded coaching requests to the appropriate supervisory team so that they can coach the agents to address the issue better.Finally, I would like to confirm that the dates on the order kept changing since it wasn't instock with Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the recent issues you've had with your Amazon account and I regret the disappointment this
experience may have caused.Further to your correspondence, I can confirm that your account is currently active and you should be able to sign in as by going to "Your Account" (www.amazon.com/your-account).Upon reviewing your account, I see that your latest order for the Vizio S4220w Channel Soundbar with Bluetooth and Deep Bass Technology has been shipped and is due to be delivered between Friday, November 4, - Wednesday, November 9, 2016.Regarding your account being used as a Seller account, we've resolved this issue and no further action is needed on your partAmazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your personal information remains secure.If you have concerns regarding your account security, the best action you can take is to choose a strong password for your accountFor more information please review the following Help page:http://www.amazon.com/gp/help/customer/display.html?nodeId=10412241Lastly, in the event that there are any unauthorized charges on your account, please check with authorized users of your credit card.If you've checked with others, you may call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usI realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, My name is Priyank and I am a senior member of the Amazon.com A-to-z Guarantee Claims departmentI have reviewed the claim raised against the Order ID *** and noticed that the claim has been denied because buyer contacted the seller outside the return windowKindly note that
this order was fulfilled by a third party seller and as such we have to follow the policies laid down by Amazon for the seller to maintain a parityIn cases where buyer receive an item that is damaged or defective, as per policy, buyer should contact the seller within days of receipt to report the issueIf any claim is made after this time frame the claim stands to be deniedAdherence to policy also help us to gauge a seller’s performance against the orders they fulfill and at Amazon we try to be fair both to the buyer and the sellerI request buyer to contact the manufacturer to complain of the defect and to find out if they can maybe replace the defective unitI understand that buyer may not agree with the decision in this case, but we will not be able to assist you furtherThere will be no further response to your e-mail messages regarding this transaction.Hope the above information helps.Sincerely

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had regarding the order #*** and I appreciate
you taking time in bringing this to our attention.I understand that this order hasn't arrived yet even though it was placed on April 26, with One Day shippingOur delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time , but won't impact how long it takes us to obtain the item or prepare it for shipment.You can find more information here:http://www.amazon.com/gp/help/customer/display.html?nodeId=3043211In this case, your order was shipped on April 28, and was delivered on April 29, Further, I see that our customer service has issued a full refund of $for the shipping charges on April 29, 2016.While we've already refunded the shipping charges, we are unable to extend your Prime subscriptionWe appreciate your understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Honestly, I don't think botkier's official site is what Amazon called" other site"It is the official site, and the price on it definitely should be the norm of other websites which selling themAnd although I understand the market economics, I don't accept raising a bag which is neither the latest handbag released nor the type of bag that is no long produced up to percent of its original priceWhat makes it even funny is that other bags of the same brand on shopbop.com are all the same price as on the official citeI hope shopbop.com which is a division of the Amazon.com can really look into this problem, and give me a satisfying reply
PSeven the bag I bought is on sale at that time, but the pictures I attached show that the other bag of the same type, but different color is on sale tooThere's no point in firstly raising the price, then giving you a discount to make you feel that you are the one who pick up a bargainI don't feel " satisfied", I feel I'm deceived by shop bop.com
*** ***

Revdex.com:
I received a response from Amazon regarding this complaint and the attached email acknowledging the unauthorized orders, clearing them and re-instating my accountI appreciated the assistance in the this matter
Sincerely, *** ***

Revdex.com:
Amazon sent me an email about this case on March 2nd, today I was able to get back into my Amazon account where I could see I still have my $gift cardTHANK YOU so much for how quick this went!
I am very impressed with the Revdex.com and even Amazon at finally taking action to fix my situation
Again, thank you! *** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Per your request, I've closed your Amazon account and I've unsubscribed your e-mail address from our mailing list.Your account is no longer accessible to you or anyone else.We've appreciated your business and wish you the best of luck in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the issue you had with the order placed from the seller, PWC Parts.I've filed
a report on the seller to our Seller team on your behalfAll reports are investigated thoroughly and Violations of our Participation Agreement, of which fulfilling the orders as mentioned, can result in suspension of the seller's Amazon.com account.A refund was initiated for order #*** on June 7, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Apart from this, I've added a promotional credit of $to your account.I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in the refund for return of your Order ID: ***I've verified and see that the
order was placed with marketplace seller, American Airless, on our website.Upon verifying, I see that you had in touch with the seller regarding the return status of this item and see that we have no record that confirms the seller received your returnThe seller stated that your package did not arrive, and the tracking information that you provided does not show that anyone at the seller’s address signed for the packageAs a result, your order is not eligible for the A-to-z Guarantee.You can contact the seller or can view communications with sellers here:https://www.amazon.com/gp/communication-manager/outbox.htmlI suggest you to please check with the carrier who handled the return of your package so that they will assist you in tracking the package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Dear Mahesh (Amazon), After nine days, I received your response regarding Revdex.com Complaint #***. Thank you. Your reply was sent July 20th; but it did not come through the Revdex.com site. So, it went into my Spam folder and I did not respond until the following day; July 21st. At which time, I advised that I would like to discuss this with you to get this issue resolved. I further requested that you call me, or provide your direct telephone number so that I would be able to call you. As of today, July 24th, I have not heard from you. Perhaps it’s because I did not send my response through the Revdex.com site; but replied, as you requested, direct to [email protected]. For future, I think it’s best to direct any correspondence through the Revdex.com site.I feel that there is a misunderstanding regarding my complaint; as you are saying that the deal that Amazon offered on Prime is no longer available. Yes. I can understand that. The problem is that Amazon Prime…DID NOT HONOR the deal, the day of the deal. If you would kindly re-read my complaint, you will note that while I was offered a special deal for joining ‘Prime’; I was not given that deal when I went to check-out the items in my cart, because the price had changed upon check-out. And, all while I was shopping; I kept getting notifications that I had ‘many’ hours (about hours); to check-out and get the special deals, with special shipping. During the time that I awaited a reply from Amazon; I checked the web and found that you have many Amazon ‘Prime’ customers that have suffered similar circumstances and are unhappy with Prime; as they are not getting the offers that they are promised (both with pricing and shipping).So, again, please call me so that we can discuss and resolve this issue as I have found that calling your Amazon Customer Service line; only led to frustration and no resolution. Thank you. Sincerely,
** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the charge has been REMOVEDSincerely, *** ***

Complaint: ***I am rejecting this response because:
a) I recieved three notifications from the Address Verification team on three separate days that my account has been reinstated advising me to place the order againWithin seconds of placing the order, the order used to get cancelled again
b) There was no way to escalate the complaintThe online customer care representative claimed that they cannot do anything and have escalated to the security (address verification) team, who kept on advising me that the problem is resolved but was never resolved
c) The complete experience was extremely frustrating as the problem was being escalated to people who could not resolve it.
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:The same jewelry was shown this past week on QVC, SHOPPING CHANNEL, as Sterling Silver , not plated .
Sincerely,
*** ***

Revdex.com:
Consider the Complaint Closed as of 5-31-2017. Satisfactory conclusion. End all correspondence
Sincerely, *** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, thank you for being our loyal Prime memberI'm sorry for the issue you had with the accountI
understand you are upset.I've checked and see that your account is now reinstatedI would request you to check and let me know if you have any further issues so that I can help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory Amazon successfully able to restore the account with the $worth of funds on it.
Sincerely,
*** ***