Amazon.com

Complaint: ***I am rejecting this response because: I have already written you and told you that I want a credit for the amount equal to price matchI purchased an item that went on sale days laterSincerely,*** ***

Hello,I'm Madhavi L*** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about unauthorized charge your card toward Prime membership.I've confirmed that
we were unable to charge your preferred payment method for your Prime membership renewalFor your convenience, the charge was applied to another payment method we have on record for you.This feature prevents any interruption in your Amazon Prime benefits should the primary payment method failWhen you sifor Amazon Prime, you authorize the use of an alternate payment method on record if the preferred payment method fails.I'm sorry to hear that you've chosen to cancel your Amazon Prime membershipI've confirmed your Amazon Prime membership has been canceled.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.If you don't see the MasterCard refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at [email protected] include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentI confirm that we have sent e-mail on November 16, 2016, stating "To prevent interruption of your benefits, we will try charging other active cards associated with your Amazon account if we can't charge your default card." Here is the e-mail we have sent :***Dear *** ***,Your Amazon Prime Membership is set to renew on December 14, However, we've noticed that the card associated with your Prime membership is no longer validTo update the default card for your membership, please follow these steps:Go to www.amazon.com and click on Your Account at the top of any pageSelect "Manage Prime Membership" under "Settings"Click the "Edit payment method" button under "Preferred Payment Method"Follow the on-screen instructions to update your card or choose a different oneTo prevent interruption of your benefits, we will try charging other active cards associated with your Amazon account if we can't charge your default cardIf we can't process the charge for your membership fee, your Amazon Prime benefits will be suspended.Sincerely,The Amazon Prime Team***I understand that this was not what you expected to happen, I've forwarded your comments to our concerned departments for future improvementsWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Once again, I'm sorry for the embarrassment this caused and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you so much for reaching out on behalf of this sellerAfter reviewing the Seller's feedback, it does not meet Amazon's requirements for removal. I apologize but as indicated previously, feedback can only be removed if it meets the requirements below: - The feedback includes words commonly understood to be obscene or profane. - The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers. - The entire feedback comment is a product reviewHowever, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed. - The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by AmazonIn these instances the feedback the seller describes is not eligible for removalIf the seller believes that another seller is violating Amazon Policies regarding feedback, it is recommended that they report the violationTo report this possible violation to our investigations team, the seller can select "Report a violation of our rules" on the Contact Us form and enter the details:***All reports are thoroughly investigated by our investigations teamFor privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriateI apologize for any difficulties this createsThank you for your time and have a lovely day

Hello,As you may recall, I'm Vivek Y*** from Amazon.com.I understand your disappointment with late order #***.Despite our best efforts, I realize we missed the promised delivery of this package.I see that 1-month Prime extension has already been given on July As an apology gesture, I've issued a $Amazon Promotional credit to Amazon.com account under which this item was orderedIt'll automatically apply the next time you order an eligible item sold and shipped by Amazon.com from that account.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=*** I'm sorry for the time and effort you've spent trying to resolve this matterYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.I hope this helps! We look forward to seeing you again soon.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hi
Regarding the order id ***, we have already issued a credit of USD on 11/11/
Please note that it takes - business days to reflect this amount in buyer's account.
Sincerely,
Vishnudeep k

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund for order #*** and #***.I've checked
and can confirm that our CS team processed a full refund of $for both the items of your ordersThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,Amazon Prime Paid Monthly has been canceled on November 24, and we sent you email confirming refund of $for the membership fee.Further $promotional certificate was issued to your Amazon.com account as courtesy credit on the same day.I regret I can't issue further courtesy creditI'm not able to offer any additional insight or action on these matters.We look forward to seeing you again soon.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:
I called Amazon and spoke with representatives and was assured account would be closedI've emailed as well with no results
Sincerely,*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with refund issuesThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.If you don't see the VISA refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at ***Please include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentIf your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new cardIf you no longer have a credit card with the issuing bank, they should issue you a refund check.While I sympathize for your situation, we're unable to offer 1-year Prime membership or any other compensationI appreciate your understanding.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about our decision to close your account.We closely
examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.Upon checking, I see that our Account Specialist have emailed you with all the details on Thursday, October 20, We removed your access to this account because your card issuer disputed the original charge for this order and withdrew your paymentBecause of this dispute, we have not received payment for the order.I can confirm that the information you received from our Account Specialist team is correctThe decision to close your account is a final decision and we won't be considering further requests to reinstate themPlease know, any attempt to open a new account will result in the same action.We have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that the Sleep Master Mattress you received was the wrong size.We appreciate that you took the
time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI also understand that the original box isn't in good enough shape to send back to us, but we don't have a replacement box to send you.To help you with this we do have the following options for you:We can send a replacement for the mattressOnce you've received the replacement and checked that everything is in an acceptable condition, please send back the original item in the replacement boxYou may return the entire set for a full refundI request you to find a different box with your expenses, and once you've got everything packed up, please write back and let us know with the charges for finding a different box and how many boxes you usedThen we'll help you finish up the return process (UPS pickup) and also will refund you for the charges you've spent for the new box.Kindly reply to this email to let us know which option would you prefer so that we can help you in the best possible manner.Please feel free to contact us directly by replying to *** if we can be of further assistanceWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I accept that I will be reimbursed once this is resolved I did order a handbag from a contract seller through Amazon and never received the merchandise On the order time line it does show that it was shipped but never delivered to my address I called the customer service line and got the worst customer service in history Hung up and called back only to be subjected to the same, even after speaking with a managerI asked for the handbag or a reimbursement and got no response Thank you for your assistance with this matter and for the ultimate in refunding my expense Thanks, ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, after reading through your email I've to say we've not met our standards of Customer service this time
around and I've ensured to pass any training opportunities to my colleagues at Customer service.I'm sorry about the unsatisfactory experience you had with your itemThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I understand your concern, regarding the refund of your itemUpon checking, I see that we haven't received your return package yetAfter the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then processedI expect your return to complete soon.After your refund is processed, we'll send you an e-mail confirmationIf you don't hear from our returns center by weeks from return date, please contact us using the link below, so we can find out what happened:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Kalyan Pfrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI understand that
you've already returned the item to the seller but you haven't received a refund yet, I see the A-to-Z claim has been denied and you’ve applied for the claim but haven’t received a resolutionFurther, I see you've filed a charge back on the orderIn these circumstances, you need to get in touch with your bank to know the status of the charge back as we don’t have an option to process refunds on an order after a chargeback is filedHowever, as you no longer have the defective item, I've made an exception in your case.I've processed a full refund in the amount of $to your original payment methodAs we don't have an option to issue refund on the original order, I've processed this refund on a different order #***-***-*** in your accountYou'll receive a refund confirmation in hours with refund details.In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience, but I can see we didn't meet that standard hereI hope you'll give us another chance to make this right, and that we can prove the quality of our service with your next order.I hope this helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:It is Amazon's responsibility to protect its customers from fraudulent activityAt the very least, I was informed that the seller in question would be removed from the siteBut just a couple of days later, this seller (TryShop) once again appeared on Amazon's website to conduct the very same scams!! Amazon's reluctance and/or incompetence to appropriately deal with fraudulent activity on its own website is disappointing and unacceptable!! I fully expect to be compensated for my inconvenience!!
Sincerely,
*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous
correspondence with us and I can completely understand why you're upset.This is certainly not what we want our customers to experienceI have collaborated with our right team to determine what went wrong and to work on a resolution.I have contacted our account specialist team and they confirmed that "you can now access the account and view the Gift Card Balance on your account"The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/I've also requested a password reset on your behalfYou should have received an e-mail from us with a link and instructions for resetting your passwordIf you didn't receive the e-mail, please check your junk mail folder for an email with the subject line 'Amazon.com Password Assistance'.If you have already tried to change your password using the link provided in the e-mail and still can’t access your account, please get in touch by phone and our password specialists will helpWe’re available hours a day, days a week.http://www.amazon.com/passwordresetIf you have additional questions, please reach out to customer service teamYou don't need to have an account, or be signed into your account, to send us an e-mailSimply select the "Skip sign in" button on our contact form (https://www.amazon.com/gp/help/customer/contact-us)This allows you to receive your reply at any e-mail address you chooseWe can only send account information to the e-mail address associated with your Amazon.com account.If you can't access this page, our customer service phone numbers are as follows:- Calling from within the U.Sor Canada: 1-866-216-1072- International: 1-206-266-2992***, I hope this information helps and look forward to seeing you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:no resolution was provided Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
They reply you with the same automatic message, so make no different for Revdex.com
But on our end, we see the fund is schedule to releasewhich seems like an improvement
So I would say we are satisfy for now
Sincerely, *** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge of $on your account.Upon checking, I can confirm that the charge
you've mentioned was about Amazon Cloud Drive Unlimited Everything storage plan.As a one-time exception, I can see that our CS team issued full refund of $by canceling your subscription and provide a full refund.As mentioned earlier by our CS team, we won't be able to process refund for subscription fee for Year :2015.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com