Amazon.com

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry if this charge for the Prime Program has caused any misunderstandingI understand your concern
regarding the issue and I'd be glad to explain this to you.I've checked your account and see that you subscribed for One Month Trial Prime Plan on March 10, 2017.I see that the auto renew option for your subscription was set as "Yes", hence your Prime membership was automatically renewed when the trial period ended on April 9, Unless you cancel, renewal of your membership is automatic to ensure you have uninterrupted access to your Amazon Prime benefits.As per your request, I've canceled your paid Prime membership.Since you have not used your Prime benefits, I’ve processed a full refund of $which includes full membership fee and any applicable fees and taxesYour refund should be processed within the next 3-business days and will appear as a credit on your card's next billing statement.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this helpsWe look forward to seeing you again soon.Regards,N*** S.Amazon.comhttp://www.amazon.com

To whom it may concern, I was finally able to receive a refund and no longer need to issue this complaint. Please remove the Revdex.com complaint as resolution to the issue has been completedThank you, *** ***

Complaint: ***
I am sorry but I cannot accept this half-baked response that doesn't provide any resolution to my caseWhat needs to be considered is the fact that not one, but three associates said that Amazon will honor the lifetime warranty previously given to me, For replacements moving forward I am to reach out to Amazon directly, and If I have any issues that arise Amazon would do their best to resolve my issues as it is fulfilled by AmazonI wouldn't be as persistent if only one associate told me this, but three associates said the same thing, leading me to believe that it is written in Amazon's policies to address customer concerns this wayNow that I'm relaying the same things three associates previously told me, Amazon is not only telling me this is false, but they are now changing its policies and coaching/training their associates to say things completely different to customers now? I am appalled that such a large company like Amazon is handling customer support this way--outlining policies a certain way and then later changing them after realizing it disadvantages the company.As a person who not only has been a customer of Amazon for many years (also have an Amazon credit card from Chase) and a person in the tech industry, I'm truly surprised by how Amazon is handling my issueI don't believe I am asking too much as it is within the scope that was previously told to me by three Amazon associatesNot one, but threeIf my issue isn't resolved in a fair way, I will definitely rethink whether or not I will continue to use and recommend Amazon, especially since there are many alternatives out there who provide the same, if not better, customer service.Best,***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the delay of your Prime ordersI understand you are
upset.I completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.Regarding your order #***, I see that the package was delayed by the carrierWe certainly didn't expect this.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.I see that a partial refund of $was issued for your Prime membership as requested on February 4, Refunds typically process within 3-business days and appear as a credit on your statement.Also, two promotional certificates of $were issued to your account which totals $and is still available for use This amount will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.Furthermore, I've researched your account and found that orders were delivered on time as per Prime two day shipping.In general, when customer places an order, we estimate shipment date based on the proximity of inventory to the delivery address, as well as how quickly we can obtain and assemble items for shipmentThe most up-to-date delivery estimate will display in your order confirmation email.I've mentioned few orders below.#*** : Shipped on January 12, : Delivered on January 13, 2018#*** : Shipped on November 18, : Delivered on November 19, 2017#*** : Shipped on November 7, : Delivered on November 8, 2017#*** : Shipped on October 29, : Delivered on October 30, 2017#*** : Shipped on October 18, : Delivered on October 19, 2017If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two day Shipping.Some of the orders were delivered earlier than the guaranteed delivery date.More information about the shipping options can be found on our help pages here:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ we want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback to our teams internally so your experience can be reviewed and work on the feedback to offer quality service and support you expect from us.We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because what they are doing here is flat out wrongNot keeping their wordI don't want to waste more time on thisI will just shift as much business as I can to other online stores.
Sincerely,
*** ***

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand your concern about the partial gift card issued for your recent trade-in
We've
forwarded this issue to our trateam and requested them to look into this on priorityI just wanted to let you know I'll write back in 2-business days with more information
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you've received $in overdraft feesI realize this is a large amount of money and
I regret your call to Customer Service didn't help.I'd be happy to review the overdraft charges with our payments department; however, I'll need a copy of your statement including the original charge and all subsequent related overdraft fees (including dates)The statement will also need to include the last two digits of the card numberPlease be sure to block out any other confidential information.If you'd kindly respond to this e-mail and attach the requested information I'd appreciate it.I look forward to hearing from you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for writing to us with the information requested.I'm very sorry to hear about the trouble you've had trying to use your gift cardI've checked our records, and the claim code you included in your message is indeed not available for useI recommend contacting the person who bought the gift card for more informationIf they feel this is an error please have them contact us directly with this matter.For confidentiality reasons, I'm unable to provide you with more details.We hope to see you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:This was most definitely not meI have repeatedly said that something was wrong with the accountI was the one who raised the red flagRepeatedly, nothing happenedI waited and waited and waitedI had security concerns and they were not taken seriously by AmazonThis is the problemIf my account was compromised, it was because of their lack of attention to my concerns which I consider extremely irresponsible
Sincerely,
*** ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the problem with the delivery of your orderI
understand you are upset.Since this is a unique situation, I've reached out to our transportation team to work on a resolutionPlease allow me 3-business days to research this issue with our transportation teamI know your wait has already been frustrating, and for that I truly do apologize.***, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello,We have closed buyer's claim for order *** because the A-to-z Guarantee does not cover the problem that buyer reportedOur A-to-z Guarantee does not supplement or replace a seller’s returns policy.For buyer's reference, merchant policy states: "Furniture Creations cannot
provide additional packaging material, disassemble service, nor can it assist in repackaging of any itemAll returns MUST BE IN ORIGINAL PACKAGING OR WILL NOT BE ACCEPTED.Any damages or missing parts that are determined once your item is received back will be assessed and deducted from your refund, so please be sure to repackage your items safely and securely."To learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: November 24, 2016Sincerely,

Complaint: ***I am rejecting this response because: This is NOT an acceptable responseIt ignores the entirety of the problem as well as ignoring the FACT that I was offered a resolution of my membership being extended until August I have attached THREE documents proving this, and I have more as wellTelling someone that you will not respond to them again is the most disgusting example of bad customer service I have ever seen. Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that the items you ordered from sellers wasn't what you expected.I've checked your seller
correspondence and can see that this seller can only be able to process refunds as they wont be able to send replacements.I see that your A-to-z Guarantee Claim was filed on December 20, for orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID***Processing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this to our attention.I've contacted the appropriate department for exact information, and it'll
take a bit more time than usual.I just wanted to let you know I'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceBest regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,
I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear about the problem you've had with your, "ECCO Men's Holton Plain Toe Oxford" shoes and I
understand your disappointment due to recent price change on the item
We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments
However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages
To read more about our pricing, go to our Help pages:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
Further, I've checked our website and see that the price of these shoes dropped and they're available for $In this case, you may go ahead and place a new order for a smaller size
Here is the link for your reference:
https://www.amazon.com/dp/B00O8GBG14?th=1&psc=
Rest assured, I've shared your comments with our appropriate team for their consideration when planning future improvementsFeedback like yours is incredibly important to us, and we take each instance very seriously
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***, I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with the reviews that you'd like to post on Amazon
website. Since this is a unique situation, I'm collaborating with our reviews team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: they have offered no true compensationThey want me to pay for a membership to retrieve what is mineThat is larceny
Sincerely,
*** ***

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've researched and see one of my colleagues has processed a refund of $320.00($150.00+$150.00+$20.00) in three parts to your Visa
You'll see all the refunds on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
If you're still not seeing your refund after business days, please contact your issuing bank for refund confirmation
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry to hear the problem with the "SAMSUNG C27F390F 1800R Curved inch LED Free Sync Full HD
1920xVA panel HDMI D-Sub Monitor", I understand you are upset.At any given time, despite our best efforts, a small number of the millions of items on our site may be mispricedWe're very sorry for any disappointment this may causeIn this case, we're unable to offer this item for the incorrectly posted priceTherefore, we've cancelled your order for this item, and you haven't been charged.Please know,we will not be able to reinstate the cancelled order or honor the original pricePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: They have their right to close accounts, but it's unacceptable and unlawful to hold the gift card balance and refuse to refund the balance.Sincerely,*** ***