Amazon.com

Hello *** ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with login issues on your Amazon accountWe pride ourselves on
resolving customer concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.I have checked your account details, and see that your account is now active. You can now sign in, place the orders, and use the all the benefits of prime with no issues.I understand there's no way I can erase this difficult series of eventsHowever, to compensate this inconvenience, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, salesThe promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies:***Please feel free to contact us directly by replying to *** if we can be of further assistance.I hope this information helpsWe look forward to see y ou again soonRegards,MaheshB***Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I do NOT understand how you can refuse to own up to what you have doneAnd I HAVE initiated a chargeback! You did NOTHING to help and only to attempt to harm ! You should be ashamed of yourself!Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
As you can see the stupidity of a company that should have professionals working in customer service, After receiving the first email almost weeks after I placed the ordersThey clearly stated MY ACCOUNT IS PERMANENYLY CLOSEDHOURS LATER THAT SAME DAY I RECEIVED THE SECOND EMAIL STATING THEY HAD RE- instated my accountPrior to them opening my acct again, I spoke with Willam H ( a Supervisor) * ATTACHED** During that conversation we discussed the MicroscopeI explained to him since I can’t get into my acct, it was purchased through a 3rd Party Seller on there SiteIf I had a problem I had no way (since my acct was locked) to reach out to him for helpTherefore when it arrives I do not want itIn the past AMAZON ALWAYS SEND A PREPAID LABEL AND ISSUED A PICKUP FROM UPSWhen my acct was stated I went on to my acct and there are links there to return itThey will send the labelNEVER BEFORE WAS THIS EVER THERETHEY WILL DEDECT THE COST OF SHIPPING OF $from my refundAs stated in my previous message to you I am on a Social Security Disabilty and receive a fixed incomeAfter all the mistakes THEY MADE EVERY MISTAKETHE NERVE TO STATE THEY WILL DEDUCT THE AMOUNT OF $when they receive the itemToday I had to use my time, my gas back and forth to go to the UPS STOREI refuse to from it in a UPS drop off box because I want a receipt that it was given to UPS, WHICH I DO HAVEMIGHT I MENTIONED ITS ABOUT miles from my aptmiles of gas wasted by their mistakeI have wasted several hours and time and have been extremely upset over this issueKindly please help

Hello Darlene,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issue you had with your Fire TV stick.I understand that you have returned the item
to the store where you have purchased and they have confirmed that they returned the item to us.Unfortunately since you have not directly purchased the item to us, the store will be responsible for the refundI would request you to please contact the store and escalate the matter with them to help you with this caseUnfortunately we are unable to issue refund for the Fire TV stick.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the difficult conversations you and your wife had with our customer service
on payment status of order #***.We expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I've checked the mentioned order #*** and confirmed that it was canceled.I looked into this order and see you initially used an Amazon.com Gift Card as paymentWhen you pay with a gift card, we reserve the funds for use on that specific orderHowever, we don't actually "charge" the gift card balance until the order is shipped.It appears like though the gift card funds were reserved for this order, there were few other orders placed in the accountUsually, reserved gift card funds get unlocked whenever a new order is placed and get applied on that new orderYou can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Further, I see that same item has been placed in order #*** on August and was successfully processedYou can also view these details in the Order Summary in Your Account at this address:www.amazon.com/gp/digital/your-account/order-summary.html?orderID=***Non...⇄ I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: my prime membership refund is not my primary complaint, the complaint implies amazon is not willing to refund money they have already take from me regarding two ordersthe Prime Membership for years is simply because at this point I sincerely regret making any purchases from amazon given this experienceIf amazon wishes to keep a customer who regularly spends thousands of dollars with them, they need to offer a complimentary prime membership for at-least year if they do not wish to lose a customer to a competitorTo be clear the orders they need to fix are still not resolved, no callbacks, no assistance, nothing from amazon. ORDER: ***placed march 22nd, $has not been refunded after a delivery window of wed march 29th 12-3pm was missed and ''QUOTED AS CUSTOMER RETURNED TO SENDER" thats is definitely as on the 28th no one was home at the residence ORDER: *** is a headboard that I was told need to ship to be cancelled, then it shipped, neither amazon nor ontrac claimed they could cancel it, until the supervisor at ontrac ordered it back to the warehouse. AGAIN A COMMON THEME, NO ASSISTANCE FROM ANY PARTY, PROPER PROCESS IN PLACE TO ASSIST IN FIXES AND OF COURSE NO RESOLUTION IN SIGHT
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did not select gift card, your system did! I put in the numbers and your system decided what items to apply it to, not me. If I was given the option, I would have chosen the highest priced item. Maybe you could explain why a seller who accepts gift cards and the highest priced item that would have used all of both card amounts was not used and the cards were broken up on three items instead. Your system asked about different ways and amounts for shipping for the items, but not how to apply the different payments. You said once the refund is processed to the gift card you can't do anything to reverse itYou made the error and how you applied the payments, so you folks should correct your errorThat is why I reject, and still reject your answerYou did something wrong, you must make it right
Sincerely,
*** ***

Hello ***, I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you're having signing into your accountI've reviewed your account
and found that your Amazon.com account is not in good standingWhen we tried to call you at the number present in your account its going to voice mailWe have left a message at the billing phone number with instructions on how to contact us to authorize your order.Please note that you will not be able to access your Amazon.com account or place orders until you contact us.At this point of time, I would suggest you to contact us at phone number: 8772432913.We look forward to hearing from you.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend sincere apology for any frustration the matter has caused.I am unable to locate
Order #: *** under your accountPlease write back with correct Order # to look into this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: I can confirm nothing has been started I am receiving emails written in Chinese and since the initial complaint more has happened to the point where I have filed reports with the Federal Trade Commission and the Internet Crines Division due to Amazon not doing their due diligence to resolve the matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Im not happy with the out come of this issue with amazon I still think its not fair .I should at least get a $gift for this issue it would resolve this issue .id be happy with it .hope amazon agrees .thank you
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: months ago I complained to UPS regarding the damage and also informed them of the insurance I had purchased through Amazon for ups shipment and they informed me to go through Amazon as I had shipped the item through Amazon by purchasing the UPS insurance and shipping charges by paying AmazonAs I mentioned Amazon after weeks of submitted claim informed me they will not compensate me and insists it is the UPS who is responsibleSo they are playing games with me and they have not even returned to me the damaged TV because they are afraid that the truth abut the damage will come out when I inspect the damaged itemIt s gross negligence and fraud on both the business part to charge me, damage my TV, ignore the damage insurance I took and not pay for damages and not return the damaged TV to me
Sincerely,*** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the refund for the canceled
order. Upon checking your account I see that the charge of CDN$ is for the order #***This order is not canceled and you can check the order details by clicking the below link:https://www.amazon.ca/gp/css/summary/edit.html?orderID=***Regarding the order #*** I can confirm order was canceled.You haven't been charged for it, but an authorization may be visible on your accountThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the late delivery of the ordersI'm sorry for the frustration caused in this
regard.As a Prime member myself, I completely understand that Prime deliveries are expected to be quick, efficient, and stress-freeThe vast majority of our orders are delivered on time, however, in a few instances such as this one, events beyond our control may cause unforeseen delaysI've shared this information with our transportation team to ensure this doesn't happen again in the future.While I won't be able to undo the bad experience, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Amazon has not supplied the product purchased, and refuses to refund.In addition Amazon have not undertaken to resolve the core issue in refusing to provide customer care
Sincerely,
*** ***

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I apologize for any inconvenience caused.I understand your concerned about the refund for order
***To correct this, I've requested a refund of $to your credit cardAnd removed the gift card balance from your account.You'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely,
Please make sure the business send my check I would like it to go out priority and as soon as possible please and thank you*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your items didn't arrive by the guaranteed delivery date.I've reviewed our previous
correspondence with you, and I'm very sorry about the incomplete information you received.I've checked and can confirm that your package has been delayed while in transit due to an issue processing the package at the Fulfillment center.To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on August 14, 2016.Upon checking, I can confirm that the package has been delivered on June 11, I hope you've received your items.Nonetheless, I've shared your comments as a feedback with the shipping team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is fine to me since my records show that they refunded me in full for this missing item
Sincerely,
*** ***

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our concerned team to work on a resolution
I know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com