Amazon.com

Complaint: ***I am rejecting this response because: I performed the action to cancel Amazon Prime This is the second time this has occurred I am a senior citizen and it is fortunate that I check my credit card Amazon is not just automatically signing up me for Prime and charging my credit card - they are doing it to many, many other customers and they need to take action to STOP THIS It took me over half an hour to locate the customer service web location They do not make this process easy I will also be contacting AARP and the Alaska Attorney General This is a systematic behavior and fraud
I want written verification that this behavior will stop!Sincerely,*** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint regarding the Kindle Paperwhite E-reader and I'm really sorry to know you the
original was stolen and a refurbished was sent to you in replacementIt's also disappointing to hear our customer service team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I understand that you had to place a new order for the kindle and it had a price differenceI've made one time exception to the standard price match policy and issued a refund of $on the original order towards your original payment methodThis refund will be processed within 3-business days.Thanks for taking time to share your thoughts about the prime delayYour comments and suggestions will help us improve our store and offer better service to our customersI've passed this along to our appropriate supervisory team from the Prime department.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the experience you had with your recent order for "California Exotic Novelties Booty
Call Booty Rocket, Black." Please accept our sincere apologies for the disappointment and trust me that's definitely not what we want our customers to experience.I'm sorry; for health and safety reasons we're unable to accept the return of California Exotic Novelties Booty Call Booty Rocket, Black.However, I've requested a refund of $for the full amount of the item, including shipping costsYou'll see the refund in the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please dispose of the item at your convenience.If you still want the California Exotic Novelties Booty Call Booty Rocket, Black , please place a new orderI've provided the current listing for this item below:www.amazon.com/gp/offer-listing/***/Thank you for your constructive feedback about the shipment of the ordersWe welcome the opinions and suggestions of our customers.I've forwarded your feedback along to the concerned team so that they can look into this and make sure that these instances are not repeated in the futurePlease feel free to continue to send us any suggestions for improvement as your opinion and participation is valuable to us.Thank you for taking the time to write into us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Thanks for making sure we’re aware of your experience, and I'm optimistic your future experiences will be trouble freeBest wishes!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you have not received your merchandise from the order #***UPS tracking
***, ***, *** and *** shows all the shipments from the order were deliveredAmazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'Here is the link to our Conditions of Use:http://www.amazon.com/conditionsofuseWe advise you to contact UPS as well as your local authorities if necessary in order to pursue this matter further.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand that you're concerned about the increase in the price of the item
"Dualshock wireless controller (CUH-ZCT2)".While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsIn this case, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: In a conversation with a Amazon repI was told there was fraudulent activity by Comerce A-Z (seller), which caused the cancellation of my orderI can only believe that this company or Amazon themselveswhere fishing for credit card information, including my home addressIf my credit card is fraudulently used I will make a Police report with my local Police deptDirected at Comerce A-Z and Amazon
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I didn't not receive the funds into my account
Sincerely,
*** ***

Hello *** I'm Shalini C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry for the inconvenience caused to youI understand that you'd like to Pre-order the
Super Nintendo Classic and never received an alert about it. Further, I'm reaching out to our internal team to find out what happenedPlease allow me 3-business days to investigateI'm personally following up with this issue and will get back to you with an updateI appreciate your patienceWe hope to see you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Shalini CAmazon.com http://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your giftcard balance.We've successfully processed refund to your gift card balanceRest assured that $has been added to your account.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:***Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:***I hope this helps! We look forward to seeing you again soon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

I received your response on 06/09/regarding my complaint to Revdex.com filed on 06/07/ In regards to the package, yes, I did receive it as it was delivered on 06/07/at 8:27pm I will be forwarding a more detailed complaint regarding what happened during this experience as I think it necessary for Amazon to be aware that the barriers that occurred can jeopardize sales For example, there is a couch I am interested in purchasing The couch is currently listed for approximately $I am not confident that I want to purchase the couch from Amazon, because it may or may not get deliveredWhile this package was eventually delivered, I have had the experience of a package not being received at allDuring the current experience, the package was listed as "carrier delayed," but the carrier failed to reach out to me and to Amazon to report a projected delivery date Amazon also reports that they were limited in how they could research what happened, because they can only communicate with the carrier by email as opposed to a phone call In addition to this, Amazon continued to report that either an email request to the carrier regarding the status of the delivery was not made or they still had not received a response from the carrier Amazon is a mail order business and needs to do better If your customers don't have confidence that they'll receive their items or at least information about re-delivery, they will not do business with you

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Seller Order ID: ***This is certainly
not what we want our customers to experience.I've filed a report to our Seller team on your behalfAll reports are investigated thoroughly, though for privacy reasons we do not share the results of our investigationsViolations of our Participation Agreement, of which these Community Rules are a part, can result in suspension of the seller's Amazon.com account.Further regarding getting refunded for the Order ID: ***, I would like to inform you that if you pay with a credit card and the item you order is sold by Amazon.com or one of our Merchant partners, we won't charge you until the order enters the shipping process.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledHowever I've contacted our account specialist team and asked them to remove the authorization from our endThe funds should be available on your payment card in next 2-business days.As a valued customer to amazon, I've made an exception and issued a refund of $for the price difference to your payment card.Funds will be credited to your payment card within 3-business days.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh Boddu from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed all of
our previous correspondence and I can see we haven't adequately addressed your concernsI hope I can be of some help to you.I appreciate you bringing this matter to our attentionIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've forwarded your message along to the appropriate supervisory department for their consideration and for required training.Upon research I see that the previous agent had issued a full refund on the item which you have ordered, and that was the reason she didn't issue any promotional credit on the order.I have checked and see that the refund of $was issued on December 13, 2016.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID***As the item is fulfilled by Amazon, we wont be able to process a replacementHowever, if you sill wish to place the order, please place the order with the fastest shipping method, and write to us the order details, so that we can help you with the refund on the expedited shipping charges.I hope this information helpsWe look forward to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaheshBodduAmazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand you've placed an order #***
for single volume edition of "Code of Jewish Law: Kitzur Shulhan Aruh- A Compilation of Jewish Laws and Customs, Annotated Revised Edition" but received Volume of the 4-Volume edition.As the order was shipped to an inmate and the cost of returning shipping will be high, in this case, I've issued a refund of $to your Visa cardYou'll see the refund on your credit card statement in the next 3-business days.However, to avoid further inconvenience, there is no need of returning the item.Again, I'm sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the difficulty you had ordering a gift for your mother.When you try to use 1-click, it
will default to the address which you have used to setup 1-clickWe do have a procedure to order gifts via 1-click.Please check the box marked "This is a gift" beneath the "Buy now with 1-Click" buttonThen, select an address from the pull-down menu; if the address you need doesn't appear, select the option to "Add an address." Then, click "Buy now with 1-Click."If you're entering a new shipping address, you'll be prompted for the address, as well as for your credit card detailsFor security reasons, you must re-enter the full card number each time you request a shipping address that is not already on your account.You'll then be given the opportunity to request gift-wrapping and to include a gift message with each itemGift invoices do not list prices.For more information about gift orders, please visit our online Help pages:***I'm sorry, you have to go through additional steps even though you are using 1-click. I hope you would understand the security reasons.However, I've forwarded a feedback to the concerned department so that they can work on future improvements.Unfortunately, we are unable to issue refunds on Prime subscription for this reason.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with Logistics carrier.In order to investigate on this
issue, I've escalated this to our Logistics Escalation department to look into this.As soon as I receive an update from them I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: As of today, May 10th, the two packages are still on my porch waiting for Amazon to come to pick them upI have provided the information to Amazon concerning the tracking numbers on the packages as they requested
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your Revdex.com complaint and I'm sorry to learn about the closure of your account.I would now like to
confirm that we have reinstated your account and it is now in active statusWe sent a confirmation email about the same on Tuesday, April 17, 12:AM (PDT).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about your recent experience with your orders and our customer servicesWe aspire to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.As mentioned earlier, I've checked your account and can confirm that both the orders#*** and *** sent to freight forwarder has been deliveredI'm not able to replace or refund the itemsI recommend contacting your freight forwarder for more detailsI hope you'll understand that we are unable to offer you compensation in relation to this matter.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Diana E.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meBut at this point in time I am tired of arguingI hope we don't run into this issue again, as I will not hesitate to take legal action next timeI hope that you can work to improve your customer service supportHave a nice day. Sincerely, *** ***