Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As informed earlier, we couldn't find any unauthorized activity on your account and you're not eligible for any refund on the orderI hope you'll understand our limitations in this regard.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future. Vijay K.Amazon.comhttp://www.amazon.com ==========================================

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy thanks to the Revdex.com and to Amazon for your help in this matter.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: For security reasonsI don't want amazon has personal information from me anymore, I don't know what else they are capable to do with my billing informationI don't want they contact meI want Revdex.com contact me and they be the media of communication between Amazon.com and I to solve my matterRevdex.com has my personal information to contact me
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order*** *** I
appreciate you taking time in bringing this to our attention.I understand that the item you received was different from what you've ordered and the seller couldn't assist.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and can confirm that the seller has issued a full refund of $and an additional refund of $for the return shipping charges.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the orderFor more information about rating a seller, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId=537774Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ** ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Customers will earn 5% Back if they have an eligible Prime membership linked to their cardIf the
customer doesn't have an eligible Prime membership, they can sign up for one and then upgrade their card to earn 5% BackCustomers can find instructions for upgrading their card on the following Help page:https://www.amazon.com/gp/help/customer/display.html?nodeId=202109400I’ve checked your account and found you’re not receiving the 5% because eligibility requirements haven’t been metYou’re an invited guest who receives only shipping benefits from another eligible Prime memberYou can upgrade to 5% by joining Prime or by sharing benefits with another Prime member via an Amazon Household.To join prime, go to:www.amazon.com/primeTo set up an Amazon Household, go to:https://www.amazon.com/myh/householdsHowever, I need to look into the problem with your account(if any), and it's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.I am setting a personal follow up on your account to write back to youI'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello,We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.comWe may not respond to further emails about this issue

Hello from Amazon.com,Upon reviewing the seller's account, we were not able to find any request that the account be closedHowever, as the seller has not been utilizing their account, we have issued a refund of the last three months of our Professional subscription fees, for a total credit of
$These funds will be disbursed to the deposit method on file at the seller's next eligible disbursement date.To prevent additional charges, we would recommend downgrading from "Professional" to "Individual" seller statusIf the seller would still like to close their account, we would ask they visit the help page given below after the funds on the account have been disbursed (as we cannot close a seller account if there are funds outstanding).https://sellercentral.amazon.com/gp/help/200399470Thank you

Complaint: ***I am rejecting this response because: I was told that because of the fact the order was incorrectly placed that the $promo credit would be re-applied so that I may place the correct order!Sincerely,*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for any frustration you’ve had with waiting for your refund.I need to look into the problem with
refund issue, and it'll take a bit more time than usualI just wanted to let you know I'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with Fire tablets which you've purchased.In order to help you
with this, I've reached out to our digital team to look into itAs soon as we receive more information we will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***, I'm Purna *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your recent order arrived.Please know that, most Amazon.com
orders are shipped in corrugated containers with air-filled packing pillows as needed for protectionWe've also developed a software program that determines the "right-sized" packaging for any given item, based on that item's dimensions and weight.We make every attempt to make sure your order is packaged securely and efficientlyI'm sorry to hear we missed the mark for your orders.I've reached out to the Packaging and Shipping team so that they can review the packaging used and investigate this situation appropriately to avoid such issues with your future orders.About the item "Nintendo amiibo - Link: Skyward Sword", If you haven't, there's no need to return the itemWe've already requested a refund of $for the full amount of the order.Although I understand there's no way I can erase this difficult series of events, I’ve applied a $promotional certificate to your Amazon.com account. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.We look forward to seeing you again soon. Regards,Purna *** N.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear about your recent experience with Amazon Logistics delivering your order
#***I've checked your order and see the item was ordered from TrophySkin, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Instead, we've requested a full refund of $for the "MicrodermMD by Trophy Skin - Microdermabrasion Machine for Personal UseSpa Grade Diamond Dermabrasion System with Pore Vacuum Extraction for Facial "This refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I understand your main concern is that the shipments were marked as delivered, when in fact nothing was deliveredPlease know, that I will be working directly with our AMZL leadership team to make sure that this is reported and there is action taken.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of Amazon Logistics.We've made an exception and given priority to other available carriers for future deliveries to your homeAlthough other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee Amazon Logistics won’t be chosen in the future, but we'll do our best to accommodate youIt'll take about weeks for this change to go into effect and was applied to your address only.I've also made an exception and deprioritized Amazon Logistics for future deliveries to your following shipping address :*** *** *** ***SPRINGFIELD, NJ 07081-4203United StatesPrimary Phone: ***Once again thank you for taking the time to share your experience, and I'm optimistic your future experiences will be trouble free.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: They asked for more information. I have attached a PDF of the order that was placed. The $charged was far bellow the $I was charged by the Post Office. I have included PDFs of the pages I go through to determine Postal chargesSincerely,*** ***

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the unauthorized orders that were placed through your accountPlease
allow me to look into this.Upon checking I see that the issue has already been escalated and full refund of $has been issued to your store card on Nov 27, on your order # ***.------------------------------------------------------------------------Rega...⇄ the Gift card order # ***.I see that your gift card balance of $has been claimed by a unknown person.Since this is a unique situation, I am reaching out to the specialist team internally and have forwarded the details to work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an updateIn the meantime, if there is anything you need, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Good afternoonRegarding my complaint against Amazon.com, I received an email from an Amazon's representative named NaseemaHere's what Amazon is claiming:
"I'm so sorry to hear about the problem you had with the item "Fire Tablet 7" Display, Wi-Fi, GB - Includes Special Offers, BlueUpon checking, I can confirm that unfortunately, we aren't able to ship the item to you right away because we're waiting for more inventoryIf you prefer to cancel the replacement order and we can process full refund, visit the link below to cancel the order"
A link was provided for that purpose
I must underline this:they claim the item is not in stockHowever, that's not truePlease visit the following Amazon link to see for yourselves:
https://www.amazon.com/Fire-Tablet-Display-Wi-Fi-16/dp/B018Y225IA/ref=sr_1_3?ie=...⇄ /> Either they are fooling the general public, or they are lying to you (the Revdex.com) and me
That webpage says: "In stockShips and sold by Amazon Digital Services LLCGift-wrap available
Here's the truth: (1) I bought a Fire Tablet on Prime Day at a lower price (which was offered by them in the first place), (2) they sent me a damaged tablet, (3) I send it back to them (as requested by Amazon), and (4) now they don't want to honor the special priceThey insist that I cancel the order and buy a new tablet at a higher, non Prime Day price tag
Again, they say the item is not in stock, when it definitively is:
https://www.amazon.com/Fire-Tablet-Display-Wi-Fi-16/dp/B018Y225IA/ref=sr_1_3?ie=...⇄ /> Please help us resolve this case, which is clearly one of injustice and unlawful Amazon's business practiceI want Amazon to stop lying and send me what I already paid for: a new, working, undamaged tablet
Thanks in advance
Sincerely,*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I reviewed both accounts and the information, there is no indication the accounts are blended and this is not an option for AmazonHowever, I can see there is relations from the sign inI believe this might be a confusion at the moment of sign in, in which the accounts are being saved in the device and therefore when one uses the device after the other they see the wrong information.I request you to visit following link and enter your Phone number and click on " CALL ME " button so that our password specialists team will assist you on phone to access your account.***I understand that at this point of time asking you to take this additional step would be disappointing, however, we would really like to assist you better.Your patience and understanding is highly appreciated in this matter.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:While the compensation was a step in the right direction, I want to speak to someone from Executive Care or any kind of upper departmentThe Customer Service practices at Amazon were downright ridiculousI want to file a complaint with someone higher up and I am not being given the chance to do thatAs of right now I will be available after Hurricane Irma passes to speak with someone on a higher levelThe storm is expected to knock out power here and obviously I won't be able to keep a charge in my phone without power longer than 2-days and it is expected to hit us late Sunday.
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I hope the carrier reached out to you regarding pickup time of the item and it has been scheduled as per your request.If you still need any assistance with any issue please feel free to contact us directly by replying to [email protected] for further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIF I get my money back.Sincerely, *** ***

Complaint: ***
I am rejecting this response because: My contract was with Amazon who received the money For Amazon to refund the money to TRS and expect me to try to convince TRS and Telecheck is not right Amazon needs to refund me directly rather than forcing me to jump through a 30-day hoop which involves me having to fax (which I don't have access to) documentation which may or may not be accepted by TRS/Telecheck.In short: my business was with Amazon My money went to Amazon I returned my item to Amazon I expect my refund to come from Amazon without requiring me to work with TRS/Telecheck Amazon's decision to refund the money to a 3rd party rather than to me is irresponsible and a breach of contract.I will be filing a dispute with my bank against amazon who will reverse the charges directly from Amazon I realize this may be "upsetting" to "Manikanth" (could he be any more patronizing?!) however given their refusal to make this right, I'm left with no other option
Sincerely,
*** *** ***