Amazon.com

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've contacted our appropriate team to look into the
problem and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya RaniAmazon.comhttp://www.amazon.com

Revdex.com:
The issue is resolved from AmazonThank you so muchWe would like to close case

I am aware my case is closed but wanted to follow up and change my response I actually ended up reaching out to the CEO and was contacted by Mark E*** of Amazon.com's Executive Customer Relations department and he apologized for the poor customer experience and not only gave me my one month of prime but a gift card credited to my account to cover the purchase of a prime membership
I am now satisfied with the outcome of my complaint

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your recent experience with amazon echo.I've reviewed all the previous correspondence with
our customer support agents and see that you have contacted us on January 10, and we have asked you to place order for power cordHowever, there is no response from you until May 1, I see that you have placed order for the power cord on May and as it is not working, we have issued a full refund of amount $to your original payment methodUnfortunately, we can't be able to take any action on the amazon echoAs mentioned by our customer support, we can be able to offer you a replacement echo at a discounted price.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

ResolvedI ordered active star yeast for $from a seller on AmazonI was charged $and shipped the order for $(I have the reciept)Amazon and the seller refused to return my overpayment, and /or ship a second orderI submitted the incident to Revdex.com I contacted Amazon and the seller, very many times, and Amazon (not the seller) finally gave a full refund, which I did not requestI only requested a return of overpayment, $9.24 ResolvedThank you Revdex.com for getting us justice

Complaint: ***
I am rejecting this response because: The situation has not yet been resolved. I received an additional email stating that, although they have unlocked my account, they have not resolved the situation with the merchandise. No one has addressed the whereabouts of my credit card information, which I faxed times. I have emails stating that they received it one day, and then the next day they write saying something went wrong with my fax and it was not received. Is my credit card compromised?In addition, will my account be locked again? They did not send you the email stating that this was actually not resolved.A $credit does not make up for the month that I was locked out of my account. I have an autistic son who uses the tablet, especially the Amazon music, as therapy. We were locked out of even the music WE PAID FOR. This was, obviously, very upsetting for him.Seeing as how they stated in another email that the situation is NOT resolved, and they only unlocked me account for now, I do not want to accept the Company's response. I fear that this will happen again, and I want a permanent resolution
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:thanks for denying that you mislead me and thanks for making it very very hard to contact Amazon to complain. Awesome
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding prime charges on your account.In order to investigate this, It looks like the
e-mail address you contacted us with isn't associated with an Amazon.com accountFor your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, Please feel free to contact us directly by replying to *** so that we can look into it.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I contacted the seller and provided the evidence about the damaged item and missing important parts, the seller promised me the partial refund added to $70, I accepted itBut till now I had receive no reply from the seller, I totally had no expectation amazon could help me deal with it.The last e-mail I sent to amazon to expect the huge company could inspect the proof and arbitrate it ,at least help me to mediate the troubleBut the service frankly refused me and disregard itI felt very disappointed and as a prime member, I should solo face the seller's treatment without any help, in case the seller refused to refund or the return procedure had any trouble, the amazon afford no responsibilityThe attachments contained the last conversation and the damage item evidence, I expect Revdex.com could help me to expose the whole thing and how amazon shirk the responsibility and disregard the customer's legal profit
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand you're concerned about the authorization placed on your canceled order #***.While I know you're disappointed with our stance on this matter, please understand that Amazon will not be able to remove the authorization placed on the order or process a refundWe won't charge you until the order enters the shipping processI can confirm that you've not been charged for this order.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because
Sincerely, I want to add some pictures to show that I actually do receive the same bag as you sell on the website nowAnd because the bag I received has some deficiency, I have already emailed the customer service in ChinaThey say they can help me to return it, but can not change it for the bag I bought was sold outBut what I want and what I received is really the one still in sales on your websiteI hope you can help me solve the problem asap, before this type is sold outI almost at the point of losing my patience because I have been complaining this problem for almost a month, but still be unsolvedI can't believe a big company like Amazon keeps insisting that you are right without checking it seriouslyI DO hope this time you seriously check it!
*** ***

Complaint: ***I am rejecting this response because:
Item shipped back to seller via FedEx, tracking number ***
This complaint will only be resolved when full refund in the amount of $is issued to meAt this time Amazon claim status states: "Buyer claim denied
January 22, 2016"
Sincerely,*** ***

Hello from Amazon.com,I have reviewed the compliant filed regarding the Order ID *** and I have noticed that we have denied the claim filed by the buyer.We are unable to assist as the buyer didn't contact us regarding the issue within the given time frameHence, the buyer is
not eligible according to our return policy.In summary, since the buyer was outside our return policy , we are not able to assist the buyer with the return procedure.Thank you,

Complaint: ***I am rejecting this response because:
It is the same response that I have been given times before, every time having to spend minutes walking through why it is wrong.
We purchased the item in January; credit card was charged at shipment. When the product arrived damaged due to inadequate packaging, we started a slow and painful exchange with the sellerEventually, we placed a dispute on the charge with our credit card company. This was February 20. It appears as a "charge-back". At this point, Amazon was involved in the dispute, but told us that as long as the credit card charge dispute was in place, they could not help us. We were advised to remove the dispute with our bank, and then Amazon would be able to intervene in the case and process our refund if the seller did not do it.
Based on this commitment from Amazon, the dispute on the credit card charge was removed, and the original charge reinstated. It is not complicated: Three transactions: 1) Charge in January on shipment; 2) Reverse February based on disputed charge with credit card company; 3) Charge again around March 20th, when dispute was removed. The last two transactions cancel, and we are left with a net charge for a product that arrived defective and has since been returned.
Amazon needs to read through the complaints and supporting material we have provided and process the refund. This endless repetitive loop of explanations that resets and starts all over every time is intolerable. If anything is still unclear, I suggest that Amazon reads through the chat transcripts or e-mail exchanges, of which one was attached to the original complaint through Revdex.comSincerely,Maria *** L***

Hello,We are writing in response to the complaint filed against order ***. Upon review of this dispute, the claim amount has been grantedThis is an exception to our policies.In summary, we have issued a full refund against the disputeIt may take several business days
for the refund to appear on their credit card account.Sincerely,

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that Amazon Prime Video services aren't upto your expectations.Currently, Prime titles are not
available for download on PCAt this time, you can download Amazon Videos title for offline playback on Fire Tablets, Fire phone, and the Amazon Video app for iOS (iPhone, iPad, and iPod touch) and Android.To ensure your feedback is reviewed, I've shared your comments with our Amazon Video business teamWe're constantly working to improve our digital video experience.Thanks for taking the time to provide your feedbackWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: On November the 2nd one of my packages was left outside of my apartment building on a day I was homeThis was at about 7:30amI contacted Amazon about it that day at about 8amI advised how they left my package outside and how they did not ring the bell and they ignored meThey do not take any of this seriouslyMy order could have been stolenThey do not care and have offered no solution other than "investigations" which go no where! This does not help me or protect my ordersI deserve a full refundI cant trust their services.Sincerely,***

Hello
My name is Sumit G and I will be responding to this complaint on behalf of Amazon.com
Please note that a full refund for the claim amount has been issued to the payment method you used to place order***You can check the status of your refund on the Your Orders page in
the Your Account section of our website (www.amazon.com/youraccount)
If the order was paid by credit card, it may take several business days for the refund to appear on your credit card accountPlease check with your issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent orderWe pride ourselves on resolving customer concerns
quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.Both the original and replacement orders for Makita XPHwere shipped by same carrier, USPSI'm sorry to know this carrier has failed to deliver the same items in consecutive ordersI've forwarded this issue as feedback to our shipping to team to avoid these instances for the future orders.Further I see that, we've issued full refund of $for Makita XPH102t using the original order #***Extended prime membership for month at free of costApart from this, I've added $promotional credit to your account which will be applied to your next order shipped and sold by Amazon.comI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051Than...⇄ for choosing Amazon.com, and we look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello Mr*** * ***, I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience causedI've checked your Order #*** and see
that a refund was issued for Samsung Galaxy SActive.This refund will appear on the original payment method used for the order.You'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this information helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Mohammed GAmazon.com http://www.amazon.com